How Do I..

Hello everyone,I am having a problem with automatic reminder emails for optional reservations in MEWS. Here is the context:An agency made an optional reservation for a customer.The customer received the automatic optional reservation reminder email, which allowed them to see the price of their reservation and cancel it themselves via the Mews Guest Portal link, which is something we definitely do not want.According to MEWS documentation:The recipient of the email is always the owner of the reservation (the main guest), and if the main guest's email address is not provided, the email is sent to the organizer (the agency).In our case, our policy is to record all customer emails as soon as we receive them, so the problem occurs systematically for agency customers and certain groups.The automatic reminder email is very useful for tracking reservations, but we would like to limit its sending to certain types of customers, for example:-Travel agency customers-Group reservationsTo date, there

Hello!How do you handle waiting lists? When a guests wants to be put on a waiting list for an available room, when none is available at the moment… so that the guest is informed if a room of the requested type or better becomes available ?Kind regards,Jean-Philipp.

Hello 👋,Our hotels use availability blocks and booking engine links primarily for groups and special events.Is there a way to specify custom terms and conditions for each block?I noticed that during the booking process there is only a link to the general terms & conditions, which in the case of blocks are likely not fully applicable.I also cannot find any option to add visible notes, special terms & conditions, etc.  

Hi all,We don’t have an MDM in place yet. Right now we manually restart all kiosk iPads once a week for updates and because they run 24/7. I’m looking to set this up properly so we can automate updates and reboots and keep the devices stable.What I’m trying to achieve Remote weekly restart (soft reset). App updates for the Mews Kiosk. IOS updates in a fixed night window. Keep the iPads locked in Single App Mode so guests can’t switch apps after the update. Questions Which MDMs are you using successfully with Mews Kiosk iPads?(Mosyle, SimpleMDM, Jamf Now/Pro, Intune, Meraki, other? Can you fully automate a weekly flow like this? Turn Single App Mode off Update the Mews Kiosk app Install ios updates if available Remote restart Turn Single App Mode on again (auto-launch kiosk)Goal is simple: fewer evening surprises, healthier devices, and no manual work. Thanks for any concrete tips or feedback about a setup that works in production. Grt,Emilie 

Hi, I need to overbook my property over a couple of dates. Specifically, I need to add additional inventory to a group block over sold out dates, and the system will not let me do so. How do I get around this?  

We received a request at our hotel from a guest who would like to put together a gift package for his staff members.It concerns a certain number of staff members to whom he would like to give credit for two overnight stays + breakfast + 1 dinner + welcome drink. How would you recommend setting this up? 

Guten Tag zusammen, kann mir jemand evtl einen Ratschlag geben, und zwar, es geht um Frühstück ( inklusive leistung ) , wird mir nicht richtig in Managerbericht angezeigt. Rechnung sieht so aus beispiel : *Logis 200€ *Frühstück split logis -12,00€ *Frühstück split speisen 12,00€ Gesamt 200,00€ ist das richtig gemacht oder kann mir jemand ratschlag geben

Good morning y’all!I was wondering if it’s possible, when setting up a travel agency, to calculate the commission only on amounts excluding VAT and solely on the room prices. Afterward, I want to be able to see the commission amount on the invoice. The issue is that I’m not sure how to approach this. Is there anyone who has worked out a practical example and might be willing to share it? That would be great. Thank you!Warm regardsPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

Is there an easy way to duplicate e-mail templates from one service to another? Or just manually updating each version is the way to go at the moment? Hint : this might be a nice upgrade (with 3 services, I have 3 templates to udpate, in 2 languages...)

Hey guys,Is anyone else experiencing issues with the Kiosk?It felt like we were getting a new version every two days, but the current one has been out for about two weeks now—and we’re still experiencing problems with the app freezing or getting stuck at every property.This is really tough for our hosts, who have to take out the iPad and deal with that while beeig alone on shift. Is someone from the Kiosk team here who can explain why this issue hasn’t been resolved yet?Best regards,Hendrik

Hello Community, is it possible to offer products from our shop during the checkout process at the MEWS kiosk, for example: “Would you like to buy …?” Does anyone has this feature? Thank, Helene

We try to let our “green choice” free product only to be booked for reservations with min. stay of 2 but I really cannot figure that out. How could I do this? Thanks! Christina 

Hi Zusammen,wir aktualisieren gerade unsere E-Mail Vorlagen. Hierzu sind ein paar Fragen bei uns aufgetaucht:kann man individuelle HTML Befehle selbst einfügen? z.B. möchten wir gerne den Gastnamen anzeigen lassen unter Reservierungsdetails und auch den Name der Zimmerkategorie Kann man den Text unter dem Punkt Stornierung schöner gestalten. (vor dem 02.10. um 06:00 Uhr, Amsterdamer Zeit Kostelnos stornieren sieht nicht sehr schön aus)Vielen Dank für eure Hilfe und liebe GrüßeNina

Hi Mews Community,We’re facing a challenge with adjusting the number of guests in a reservation and how Mews recalculates charges—specifically with city tax and accommodation rates. I’d love to hear how others handle this!Our Scenario:A guest books a single-occupancy room:Original booking: 100€ room rate + 8.25€ city tax = 108.25€ total. Later, the room rate increases to 120€ due to demand.When the guest arrives with an extra person, we update the reservation. Here’s what happens in Mews: "Keep old price" ticked: The system keeps the total at 108.25€, but recalculates the rate as 91.75€ + 2x city tax (16.50€). Problem: The room rate drops to 91.75€, which doesn’t reflect the original agreement. "Keep old price" unticked: The system recalculates the room rate to 120€ + 2x city tax (16.50€), totaling 136.50€. Problem: The guest now pays 28.25€ more—a significant jump that’s hard to justify, especially if the rate increase happened after their booking. Our Desired Outcome:Keep the ori

Dear Mews-ers, Could anyone please outline the basics (maybe relevant pages) in how to set up a promo? I’m basically thinking something like: room type B ; if 3 nights = 15% discount ; add an extraonly bookable direct (via Mews booking engine)Thanks!

Liebe MEWSER 👋,wir haben vor einigen Wochen unser Hotel in WIEN 🏨 auf MEWS umgestellt und stehen nun vor der Challenge 💡, bei Überbuchungen die Zimmer entsprechend zuzuweisen.Die Kollegen überbuchen bewusst ➕, und so wird die Zeitachse meist zum Kampf ⏰⚔️ – sehr zeitintensiv ⏳.Wir haben schon das ein oder andere getestet 🧪, aber vielleicht habt ihr hier eine Idee 💭 bzw. einen Workaround 🔧, um dies einfacher zu halten 🙌. 

Hi everyone,I’ve been trying for some time to find a way to issue partial invoices in MEWS.For example: when we have a wedding at our venue, we send an invoice one month in advance for a 50% prepayment of the total amount.At the moment, I do this by sending a pro forma invoice with a note stating that it is a 50% partial invoice. Once the payment is received, I process it as an external payment and then issue the final invoice with the correct amount, so that the payment is properly recorded in the system.To me, it seems only logical that there should be an option to create a partial invoice for a specific amount.Does anyone know if this is possible in MEWS?

I am writing to you regarding a few issues we’ve recently encountered on Mews. First of all, when Mews Kiosk prompts us to enter email addresses, there are instances where, for various reasons, the email entered does not get saved under the client's profile in the "Email address" field, but instead appears in the "Internal Notes" section.This is a major issue for us, as it replaces existing client notes with the email address, permanently erasing important information. These notes often contain details about returning guests, their preferences, habits, or dislikes, that are crucial to personalizing their experience. We would like to recover these notes, as well as any other client notes that were lost and never restored due to this issue. Additionally, our Head Housekeeper informed us that some rooms were missing from the turndown service report. 

Hallo zusammen!Hat jemand eine Idee, wie ich es hinbekommen kann, dass Gäste, die über unsere Website gebucht und per Paypal bezahlt haben, nicht diese Mail bekommen, dass keine Zahlkarte verknüpft ist? Kann man diese Mail ausstellen? ich finde nur, wo ich die anderen Mails deaktivieren kann, aber diese Mail ist nicht dabei.Ich bekomme immer wieder Anrufe von Gästen, die fragen, warum sie trotz Paypal-Zahlung eine Kreditkarte angeben sollen. Viele haben Bedenken, dass ihre Buchung jetzt nicht akzeptiert wird.Leider wird die Paypal-Zahlung in Mews ja auch nicht als Zahlung direkt mitverbucht, wie das bei der Kreditkarte der Fall ist. Ich hoffe, das kommt noch in nächster Zeit.Wie geht ihr damit um? Gibt es einen “Workaround”?Viele GrüßeHeike

Hola,Necesito crear los productos de cena de navidad y cena de fin de año y que se añadan automáticamente a todas esas reservas que soliciten Media Pensión o Pensión Completa para las noches del 24 y 31 de diciembre.Es posible?

Mews  rolled back an earier update in regards to rate update. (For a few days we were able to enjoy a hassle free rate management tool again). Well, now they are back with the same, click all the way, time sonsuming rate updates. Again, instead of being able to simply click on a date and right away overwrite the rate, press enter, save and automatically jump on the next date and repeat the prosess, they introduce a clicking nightmare. Just listen to what the crowed is asking and don’t fix what does not need fixing. you are making everyones life hearder.  

Hallo zusammen, arbeite jemand von euch mit Run of House? Ist das in Mews umsetzbar, z.B. wenn man eine eigene Zimmerkategorie dafür anlegt? oder gibt es die Möglichkeit die Zimmerzuteilungsregeln ausser Kraft zu setzen? Danke für eure Anregungen und Impulse.

Grias Eich, bei uns läuft das Registrierkassenzertifikat bald ab. Jetzt versuche ich herauszufinden, was zu tun ist, um es zu erneuern. Das Zertifikat ist von A-trust - das kann ich auch im Marketplace sehen, allerdings wurde mir bei A-trust gesagt, dass es nur über den Hersteller der onlinekassa geht. Ich kann aber nichts darüber finden, wer dies ist.  Da mews mich ständig darauf hinweist, dass das Zertifikat bald abläuft können die es ja nicht sein. Hat jemand eine Idee? Vielen Dank und liebe Grüße Simone

Hello everyone, hope you are doing well!Is there a handy solution for the following situations?1. Scenario:The occupancy of a double room changes during the stay. For example: Night 1 → only 1 pax From Night 2 onwards → a second person joins The room rate stays the same, but: Breakfast is linked to the number of guests. This means that either one breakfast is “too many” for the first night, or one breakfast is missing for the second night. Of course, we can manually add breakfast items on the invoice in advance, but then: The posting date is incorrect The product is not reflected in the breakfast report The pax count for the second night still shows only 1 Creating a second reservation is also an option, but then FO and HSK would both need tasks set for “stayover” handling.👉 Question: Is / will there be a function to define the number of guests per day within one reservation? This was possible in Fidelio Suite 8.2. Scenario:A business traveler brings their spouse along for the f

Hi!Before I mess around in our demo, maybe someone can give me a quick hint? (The help.mews.com docu is not helpful about this)So, when I change an existing service product (not additional service) in settings, will that affect instances of the same product that have been added to reservations/bills in the past (for future reservations)? Or will these stay the same unless they are removed and added again to the bill, either by rule or manually?Thanks in advance for any quick answer :-)Kind regards,Jean-Philipp.