How Do I..

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  • 241 Topics
  • 923 Replies

241 Topics

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JillMorgenthalerMaster Apprentice
asked in How Do I..

Delivery Only Rate Plan Direct Connect Channels

Hi community!  I’m not sure if this feature exists, but I’m looking to set up a delivery only rate plan for direct connect channels in MEWS. I haven’t had many issues, but when there’s a mapping issue or promotion that MEWS does not recognize on direct connect channels, reservations have come in really strange due to product rules.I have something similar created for my channel manager, the rate plan is called FIX ME and is a catch all for any reservations with room or rate code errors. This allows me and my front desk team to immediately recognize there’s something amiss with the reservation and attend to it. Anyone know how to set this up or if the feature exists?Looking forward to your advice! 

0
J
21 hours ago
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brianBLAUApprentice
asked in How Do I..

Booking for Someone Else and Billing

Hi,It seems when someone using the Mews booking engine and chooses the option “I´m Booking for Someone Else”, Mews automatically invoices the “Booker” instead of the “Guest”.We do not want to invoice Bookers, but rather the Guest, regardless of who makes the booking as the Guest will be responsible for the payment. Besides manually moving the charges, is there any way to automate this?Alternatively, can we simply remove the “I’m booking for someone else” field from the booking engine? 

2
B
1 day ago
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JoyVHApprentice
asked in How Do I..

IVOICE WITH OTA COMMISSION

Hi, How do you do to send your invoice when you are not allowed to show the OTA commission ? For exemple AGODA / HOTELBEDS: For which we receive a debit card but only for the net amount. (Reservation amount - commission)While I am supposed to send an invoice for the total amount closed.How do you proceed?

2
S
2 days ago
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BeggaApprentice
asked in How Do I..

help

I’m trying to extend a guest that was supposed to check out two days ago.  When I change the departure date to a future date, I keep getting the error message "Cannot add or modify consumed items".  What does that mean and how can I extend the guest?

2
matt.jeffrey
Mews Employee
5 days ago
S
SamSuperstar Contributor
asked in How Do I..

Booking engine strike-through rate

Hi Community, How are you handling having the strike-through rate appear on the booking engine? Our rates are derived from the base rate but are in different rate groups due to different settlement & cancellation policies. To show this discount to the guests we are creating fake ‘copy’ rates to place in the rate group. I feel that there must be a better way, how do others work to have this appear on the booking engine? Thanks,  

4
S
6 days ago
A
andreasSenior Contributor
asked in How Do I..

Increase adoption of online check-in with link send through SMS

Hi guys,In order to increase adoption of the online check-in by the guests (we don’t actually have staff on-site, so they must, at some point) we are looking for a way to communicate the online check-in link through SMS messaging. Either through an integration, or through a self-build API interface, or any other way that’s possible.Anyone have an idea on how to do this?We’ve been looking for ways to automize the check-in process, and Mews recently did a wundeful update allowing the main booked to add details for companions. Now we need to increase guest adoption for this. And many don’t bother to read their emails.There’s a few messaging systems that integrate with Mews, and offer their own check-in solutions. But none seem to get it fully working for an Austrian property that needs to collect information on all guests and their companions.Anyone have any helpful ideas on this? Will be much appreciated!

9
Tom McDonald
7 days ago
N
N.HALL ConsultingApprentice
asked in How Do I..

Space category configuration

A question on Space configuration.If the vast majority of your rooms are configured with a “normal bed count” of 2, how do you go about allowing a child or an infant to be booked and stay in parents bed.This is challenging when you operate with child rates, and want to have the applicable rate added. I have the following set-up for extra persons.Infant (0-2 years - Free of charge)Child (3 - 12 years - charge applies)Teen (13 - 17 years - charge applies)Adult (18 years and over - charge applies)If I increase the normal bed count, then 3 adults can book a space which can sleep 2. There is no possibility of adding an extra bed.All tips are appreciated.

1
MarketaOupi
Community Manager
11 days ago
Hendrik Renken
Hendrik RenkenContributor
asked in How Do I..

Tag manager GA 4

Hey community,  We are trying to better track conversion on our website. We are currently use Google analytics GA 4 and i did the setup with this doc: https://mews-systems.gitbook.io/booking-engine-guide/booking-engine-widget/integrations/google-tag-manager but it does not really work.  Did anyone connect Tag with Mews booking engine and GA4 succesfully? Would super nice to understand what i need to do differently.  Best Hendrik

15
T
12 days ago
Dirkjan
DirkjanSuperstar Apprentice
asked in How Do I..

Housekeeping software

Hi All,  We are looking for some good mobile first housekeeping software to implement with Mews. The Functionality in mews is to limiting for us and is not clear enough on the housekeepers side. One of the most important features is the realtime room/space status in mews, so once a room is marked as clean by a housekeeper it should instantly update the space status to clean or inspected in Mews. Also, housekeepers should see all booked products and note’s clearly, not hidden away somewhere and what would be even better if they would get a “task list” per room with everything that should be done extra like adding rose petals or a bottle of champagne. After some research I found Flexkeeper and it looks really appealing with all the features we would like to see. But I was wondering if there is anybody here who has experience with Flexkeeper or perhaps any other tool that works for them. 

14
L
14 days ago
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jpsamraApprentice
asked in How Do I..

Invoice refund

Suddenly we woke up today to find something really weird with our Mews account. This is what happened: for every customer that we have whether they have checked out before and paid their bills or they are currently checked in and have already paid their reservation, in their profile page, and in their Billing section, all the billing Items names are changed to “Invoice refund” for no reason whatsoever with a negative amount.How is that change possible? Who can change the invoice names and stateWhy would Mews change the name of all these invoices?

3
J
15 days ago
A
Anastasia TzoanouApprentice
asked in How Do I..

How to create a rate with a product included

Hallo everyone! We are a new property and new with Mews. We are facing some difficulties adding the breakfast in the OTAs and creating the rates with a product including depending on the occupancy. The price of the product/breakfast does not reflect to Booking.com as an example. Everything is mapped through XML/ channel manager but still the error occurs in Mews.We followed those steps: https://help.mews.com/s/article/create-a-rate-with-a-product-included?language=en_US and we also created the product and everything.  n this article, you can learn how to:Create a rate with the product price excluded from the reservation cost Step 1: Create a rate Step 2: Create a product Step 3: Create a product rule Step 4: Map the product with your channel manager Create a rate with the product price included in the reservation cost  Step 1: Enable 'Bill as package' for the bookable service Step 2: Create a rate Step 3: Create products Create a product to package with your rate Create an acc

1
anastasia.lebedeva
Mews Employee
20 days ago
Hendrik Renken
Hendrik RenkenContributor
asked in How Do I..

Online Check-in change status to started

Hey,We operate capsule hotels, and our operations are mostly automated to allow the host more space to be there for the guest.The biggest issue we are facing at the moment is with online check-in. We use a solution from Goki that actually starts the reservation after completing the online check-in. However, as this solution is not as well-integrated as the one from Mews, we are experiencing difficulties in obtaining data from companions and also with early check-ins.Is the feature planned that the online check-in also starts the reservation on the day of arrival when the room is inspected?This would provide great value for all properties that use pin codes for doors, as the trigger to generate a personal pin code is the status change of the reservation from confirmed to started.Question: Is this planned, or is there a way to make this work? Best regardsHendrik

3
M
21 days ago
Hendrik Renken
Hendrik RenkenContributor
asked in How Do I..

Close bills automatically

Hey Community!  Is anyone here that managed to have the bills automatically closed? For us this is still a manually taks we dont really need and takes time and effort. As a Hotels have already all the reservations prepaid and also F&B we dont charge on the profiles. Would be super nice if there is a feature that allows us to close the bill at a certain time bedore check-out.  If anyone here knows how to do that I would be super happy about some advice! Cheeeers 🙌🏻Hendrik

12
Hendrik Renken
21 days ago
Philippe H3C
Philippe H3CApprentice
asked in How Do I..

rounding rate

Hello everyone, I'm having issues with Mews and my connections to my Channel Managers, specifically Hotel Spider and Synxis.When we derive rates from Mews, starting from a base rate like Flexi and moving to a promotional rate where we apply a percentage discount of -10, -5, etc., Mews cannot round, which creates rates with decimals such as 0.1, 0.2, 0.3... which don't exist in Swiss currency, where rounding typically occurs in increments of 5. When we send these rates to the channels, they can round them. However, if we apply a rate where the client's card must be charged by Mews, when it comes back to Mews, the system doesn't charge the rate the client reserved but instead incorrect rates. This sometimes leads us to having to refund the client for a few cents. Does anyone have any ideas on how to work around this issue?

1
MarinafromMews
Mews Employee
22 days ago
M
Miseen84Apprentice
asked in How Do I..

Routing Rules to Customers

Is there a way to create a routing rule to a customer account? We have availability blocks with Customer Profiles that are set up at Paymasters for groups. We currently route the room, tax, and other fees to these paymasters based on the group contract. We would love to avoid this manual process. I think I am only seeing the option to create a routing rule to companies or TA’s. This is great for any group that pays via wire transfer but does not help if they pay via CC (80% of groups pay cc). Anyway around this? 

2
IgorK
25 days ago
O
OkajolaApprentice
posted in How Do I..

Staying nights

Today 25/03 , B21-07, checked in 23/03, accounting already 3 nights. Should be 2 nights on 25/03, i would understand if it would account days, then is more clear, check in 23/03 is 1 day, 24/03 – 2 day, and 25/03 – is 3 day.We are cleaning stayover rooms after 3 days. But if person arrived on 23/03, and today we have 25/03, and in the system showing 3 nights, when actually is 2 day,  the housekeeping company cleaning room when in shows in Mews 3/3,  but suppose to be 2/3. Thats a lot money for us. Thats why its important that would be correct. 

2
IgorK
25 days ago
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llandudnohostelMaster Apprentice
asked in How Do I..

re failed payments

Hello im new here and only just gone on mews. We have set up automated payments which is working well except where card is declined. Is there a way to automate sending a payment link with predetermined text as I. have 2 card declined already today and 1 yesterday. Also is there a rule to stop mews sending payment link for airbnb and agoda bookings. Can I automate agoda virtual cards after they stay

2
L
25 days ago
G
George MerakliyiannisApprentice
asked in How Do I..

Notified when there is any cancellation

Hi there!Did anybody knows if the system supports any option of getting notified a reservation is cancelled ( when the reservation is through the mews booking engine) ? 

6
G
27 days ago
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brianBLAUApprentice
asked in How Do I..

Why can't Mews auto-translate all fields on booking engine including rates and rooms?

It is a pain to have to manually update all translations for room rates, products, and room names for each language. There should be a way to auto translate all of this like it does for other parts of the built-in booking engine. Any solutions out there?

1
MarketaOupi
Community Manager
27 days ago
L
llandudnohostelMaster Apprentice
posted in How Do I..

re Housekeeping software

Hello We are a 10 bed Hostel with 46 beds looking for  an affordable housekeeping software to join our tech stack of Mews Siteminder and Canary. Hotelkit , Flexkeeper and optii are just too expensive . Maitre has come back at an affordable price just looking for something to compare it with.  James

3
L
28 days ago
Philippe H3C
Philippe H3CApprentice
asked in How Do I..

splitting invoices and amount

Hello everyone, how do you split amounts with Mews? For instance, when you receive a payment and need to allocate it to different bills. Also, how do you handle check-out if you have multiple guests in the same room who want to split the bill among themselves? Personally, I find it a bit cumbersome to have to use a calculator and recreate invoices via Excel after the guests have checked out.

1
J
28 days ago
J
jpsamraApprentice
asked in How Do I..

Booking Engine Competitors Price Comparison Widget

Hi All, As I’m looking into the booking engine configuration, I noticed the price comparison with competitors. Enabling it will be shown on the booking engine but the content is not sufficiently updatable where we might want to show different rates from different competitors. Even some of the text display content are not editable such as “Book online, get more” which I might want to update/change.For example if I put 3 competitors I can’t seem to put a price for each competitors, since the configuration field “Competitor price relative adjustment” is applied to all displayed competitors.Does it seem to you that this feature, although very useful and informative, can use more advanced configuration and tweaking to cater for a more personalized experience and data display for each Hotel Owner? 

1
MarketaOupi
Community Manager
29 days ago
M
MariannBOOK1Master Apprentice
posted in How Do I..

Looking for a hostel that has Salto as key system

heyI am looking to pick another hostel brain that works with salto key integration and mews….to see if we can compared notes on good configuration. Anyone?  

6
David.Womack
Mews Employee
29 days ago
D
david189Senior Apprentice
posted in How Do I..

Employee User role and Permissions

I have been attempting to limit the access front of office employees have to financial data or payment information which is both sensitive to the business and confidential. MEWS have informed me there is no way in preventing any employee who has access to changing housekeeping status to also view the financials of the business.Please could I have some help or if anyone else is finding this as an issue. While creating different roles and users I tested this ability to view all financial information. Therefore, any user with housekeeping privilages can view any information within ‘Finance’ on the burger menu. This worries me as this is sensitive information I don’t believe Housekeeping or Front of House should have access to? 

6
D
1 month ago
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SamSuperstar Contributor
asked in How Do I..

Blacklisted guests

Hi Mews community,Advice please, How are you monitoring reservations where guests are potentially already blacklisted? It is possible that a guest makes another reservation with a different OTA which sends a generic email address. What work around have you found to identify these potential profiles that need to be merged? We also work with kiosks so checking on arrival is not possible. Thanks for any options, 

2
DanS.
1 month ago

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