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  • 591 Topics
  • 2,294 Replies
591 Topics
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
Expdedia direct Integration

 Hi everyone 👋,is Expedia 🌍 able to transfer the country 🗺️ of customers 👥 automatically to MEWS 🏨 as booking.com 📦 does?Would be great for statistics 📊✨. 

362
Johannes Rott
Guru
R
RSTERNApprentice
asked in How Do I..
Migration from RADAR to ROSS1000 in Rome, Italy ?

Hello Mewsers,Is anyone experiencing difficulties with the migration from RADAR to ROSS1000 in Rome, Italy ?Thanks for the support & have a great day!

341
Sarah.Masterton-Brown
Mews Employee
S
SonjaHelper
asked in How Do I..
Booking.com integration Outages

I have the feeling there are many outages with the booking.com integration lately, but we only “know” it as soon as a guest calls to let us know they still have not received their key codes. Is there a way to get a warning if the integration has a failure so we can manually pull the reservations before we get a notification from the guests? To avoid overbookings it would be super important to realize an outage ASAP

1585
Johannes Rott
Guru
Johannes Rott
Guru
Johannes RottGuru
posted in How Do I..
Issues sending online echeck in email

Hey everyone! 😊Is anyone else experiencing issues with sending automated online check-in emails? 📧✈️We’ve been using Mews for about 2.5 weeks now, and suddenly, no check-in emails have been sent for the past few days. 😕We already have a ticket open with support 🎫, but maybe someone from the community has a tip or has seen this before? 🤔💡Thanks in advance! 🙏

140
Johannes Rott
Guru
Johannes Rott
Guru
Johannes RottGuru
posted in How Do I..
Mobilitätsticket

Hi, is there anybody around from Salzburg or sourindings and using the FRIVA API to connect to Feratel?

130
Johannes Rott
Guru
K
KH-BeethovenHelper
asked in How Do I..
Secured Link for Credit Card Details

Can I send a customer a link via Mews that he can provide his credit card details in a secured way?Such as at online check in, but it does not make any sense to send a customer a request for online check in if his stay will only be in some months… Most guests don’t want to provide their credit card details by phone, mail or so and we don’t want to implement another system because Mews seems to be able to provide such a link. It would just be great to have it already before. I also tried to figure out a way that the guest is asked when confirming an offer with the {signIn} - but I didn’t manage. 

749
Robin Gustavsson
Guru
L
LauraHeimannSenior Apprentice
asked in How Do I..
Überbuchung

Hallo zusammen, leider haben wir in den letzten zwei Tagen zwei Überbuchungen über Booking.com und Expedia eingespielt bekommen, ohne das noch freie Zimmer verfügbar sind.Weiß jemand wie man herausfindet wo da der Fehler herkommen kann? Danke schonmal vorab Laura

505
Johannes Rott
Guru
Carsten Dauer
Carsten DauerContributor
asked in How Do I..
falsche Zimmerkategorie auf Bestätigung

Edit: die erste, direkt aus dem Buchungsvorgang geschickte Bestätigung ist mit der angefragten Kategorie. Schickt man aber später eine weitere Bestätigung (warum auch immer), steht die höhere kategorie in der neuen Bestätigung. Sie reply weiter unten.Moin.Gäste buchen telefonisch/email eine bestimmte Kategorie.Ich buche sie unter der gewünschten Kategorie ein, da die Kategorie aber wissentlich ausgebucht ist, schiebe ich sie in die nächst höhere Kategorie.Der Gast bekommt aber in der Bestätigung die höhere Kategorie bestätigt und beruft sich später darauf.Meine Idee war ja, den Gast erstmal sicher zu haben (z.B. Stammgäste, die immer nur in Economykategorie buchen, eigene Rate haben odgl.)Wenn jetzt zwischenzeitlich wieder in der Economy Stornos reinkommen, schiebe ich sie wieder runter um die bessere Kategorie frei zu haben für Gäste die mehr zahlen, bzw. der Gast hatte reines EZ gebucht und ich schiebe ihn erst in DZalsEZ und später fehlt mir das DZ, weil der Gast nun auf sein  in de

9910
nicolai.bueno
Mews Employee
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Issue with Credit Card Pre-Authorization Process

Subject: Issue with Credit Card Pre-Authorization ProcessHello everyone,At Hotel St Pol, we require a credit card number from all our guests to guarantee their booking. For direct bookings, we ask for the credit card number, and during online check-in, the guest must confirm their credit card. When booking online, the guest enters their credit card number and must immediately verify it.Until about 10 days ago, we had to ask approximately 15% of our guests to verify their credit card because they hadn't done so yet. However, in recent days, we've encountered issues with about 70% of our reservations when attempting to perform pre-authorizations. We are curious if there have been any changes to the software or with Stripe that could be causing this.For some of our regular guests, who have a valid credit card on file, we suddenly receive a "Pending" status, or we find it impossible to perform a pre-authorization, receiving messages that immediate payment is required, which then gets decli

868
adeline.baesler
Mews Employee
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
Schnittstelle zu BMD Buchhaltungssoftware

Hallo zusammen, gibt es jemand, der mir hierzu ein paar INFO´s geben könnte?Wir arbeiten aktuell mit alten Excel Reports und würden dies gerne überdenken. Vielen DankJohannes Rott

1768
Richard Voss
J
JeffIrwinApprentice
asked in How Do I..
Why are rooms that are dirty automatically changing to clean

For the last couple mornings my head housekeeper has noticed that all stays are automatically being changed to clean, but they should be dirty so she has to manually change them to dirty? does anyone have a fix for this ? 

688
nicolai.bueno
Mews Employee
J
Guru
Jasmin H.Guru
asked in How Do I..
Double room with connecting door

Hello everyone,we have six rooms with connecting doors, i.e. six rooms individually or three family rooms with open doors.Does anyone have such a setup and can help me?My questions are:can the availability be set so that six rooms are bookable and as soon as one is sold as a family room, two rooms fall out of availability? How do I do the pricing? A double room vs. 1 ½ room price for families?Thanks, with best regards 

12912
Ivo
Leif Penning
Senior Guru
Leif PenningSenior Guru
asked in How Do I..
Bericht Anzahl Wiederkehrer

Moin zusammen,ich bin auf der Suche nach einem Bericht, der mir das Verhältnis der wiederkehrenden Gäste zur Belegung zeigt.Ich möchte dabei die Anzahl RN in einem Zeitraum im Verhältnis zur Gesamtbelegung. Hintergrund: Wir wollen herausfinden, in wie weit ein Goodie-Programm für Wiederkehrer sinnvoll ist.Was ich finde, sind Zahlen zu den Personen über die Gästestatistik, übrigens auch, wenn ich dort Nächte (!?) filtere,oder über den Reservierungsbericht die einzelnen Reservierungen, allerdings müsste man die manuell zählen und müsste zudem über die Aufenthaltsdauer die RN dazu ausrechnen. Das kann es nicht sein, aber ich werde nicht fündig.Hat jemand eine Idee? Viele GrüßeLeif

777
Leif Penning
Senior Guru
R
rebecca.timberlake1Apprentice
asked in How Do I..
Availability Block Reservation Confirmation

I just received an email from a bride saying that she is the only one receiving reservation confirmations--if her guests book online through the availability block link, they don’t get their own confirmation. Has anyone else had this issue or know how to fix it? Thanks! 

591
nadya.bunjamin
Mews Employee
M
MaxMaster Contributor
asked in How Do I..
Add COMPANY NAME in the Booking Engine

Would it be possible to add an optional company name field in the booking process?During the week we have a lot of business guests and they need an invoice in the name of the company. There are many reasons why this makes sense: It helps us already before check-in to see who's coming or identify several reservations by guests from the same company or a booking from a new guest from a “returning” company or you can reduce the number of change requests because of wrong billing address etc…..It’s useful and necessary in every way and the OTA’s send this information as well.This couldn't be too big of a deal, or?Thanks,Max 

1914
Andreas Behl
J
JeffIrwinApprentice
asked in How Do I..
How to differentiate checkout vs stays when assigning rooms

When my head housekeeper is assigning rooms to the housekeeping team for cleaning she has to assign rooms for both checkouts and stays, checkouts take a lot more time then stays so she try’s to give the staff an equal amount of both but in the system there is no way to differentiate these so she has to do a manual process of figuring it out as there is not housekeeping report that can help with this either 

592
nicolai.bueno
Mews Employee
TanjaK
TanjaKApprentice
asked in How Do I..
Hi, how do I get the notes made on an invoice in the restaurant to also show on the final bill? Thanks

As the header reads. We make notes on the guest invoice in the restaurant but the notes don’t show on the final bill. Usually the notes are ref.numbers or group names. Essesntial for the billing department and also the customer. Help, please.

263
Robin Gustavsson
Guru
V
villevApprentice
asked in How Do I..
Managing apartments in different locations

Hello mewsters!I have been struggling with for a long time: what would be the best way to manage apartments that are located in different addresses than our hoste/hotel? We currently have two separate mews “profiles” but it doesn’t seem to help. One of the problems is to send individual confirmation emails/arrival instructions. I know there is lot of PMS’s systems that can do this easily, but is there a way to do this with MEWS?Thanks for sharing your best practices and tips!

863
Tomsel
K
KamalContributor
asked in How Do I..
Custom links

Hello .We are new to mew. I read an article on saving filters for reports and creating a custom link.Sounds like a great idea. i tried that. Created a custom link. When I click on the link ( In custom links section ) nothing happens. Does anyone use this feature ? Thanks.

712
K
H
HAlvarezSuperstar Apprentice
asked in How Do I..
2 night min restrictions "Sandwich days"

Hello fellow Mews users,I'm currently facing a challenge with managing "sandwich days" in our booking setup. We typically require a minimum three-night stay for arrivals on Thursdays, Fridays, or Saturdays. However, when a guest books from Tuesday to Friday and there's another arrival scheduled for Sunday, this blocks potential guests from booking a Friday and Saturday stay.I'd like to enable two-night bookings starting on a Friday in such cases. Could anyone advise on the best way to create a manual restriction in Mews to allow this?Additionally, how does your team handle these types of sandwich days? At the moment, I'm manually scanning the timeline for the entire year to identify and adjust them, which is quite time-consuming.Any tips or best practices would be greatly appreciated!

1817
adeline.baesler
Mews Employee
J
jkjondalContributor
asked in How Do I..
Zapier Updated field returns all bookings

Hello, we run a nature resort at visitlaagen.no. We have integrated with Zapier to give a better experience using automated SMS giving people all the info about their stay, including the code to the lock box of their exact unit on the day of arrival. It’s working like a charm.However, after having integrated with Booking.com, we got ourselves a problem. Having flexible tickets at Booking.com means that customers are free to rebook their stay at another date. This completely messes up the Zapier integration. There is a Zapier field called “Updated” which is supposed to provide info about the altered bookings. This field would probably help, because we could then listen to that field when it returns an updated booking and change it accordingly, However, the “Updated” field seems to return all the available bookings instead, making it impossible for us to discern the updated ones. Any ideas on how to fix this?Best,Jan

893
dbarnesen
ChrisHo
ChrisHoHelper
posted in How Do I..
Debitor Rechnungen bearbeiten

Hallo zusammen, kann eine bereits geschlossenen und “zurückerstattete” (bereits bearbeitete) Debitor Rechnung nochmals bearbeitet werden / zur Bearbeitung geöffnet werden? Falls ja, wie???  Besten Dank für Hilfe!!!!

182
ChrisHo
S
SeepsitzApprentice
asked in How Do I..
Angefragte Zimmer

Hallo Zusammen, uns stellt sich folgendes Problem:Wir möchten einem Gast ein Angebot für einen Aufenthalt in der Kategorie “ANGEFRAGT” senden.Gibt es keine Möglichkeit die Kategorie ANGEFRAGT ohne Optionsende zu versenden?Der Gast erhält momentan bei jeder von uns verschickten ANFRAGE eine E-Mail mit dem Text: “Ihre Reservierung wird gehalten, bitte bestätigen sie bis zum XX.XX” Dies ist aber faktisch falsch, da wir in der Kategorie ANGEFRAGT kein Zimmer für den Gast zurück halten, diese sind alle weiterhin offen buchbar. Korrekterweise müsste der Text in der E-Mail umformuliert werden, es müsste von Angebot und nicht von Reservierung gesprochen werden und das Optionsende müsste gestrichen werden. Dies führte nun wiederholt zu unangenehmen Telefonaten und Mailverkehr.Hat jemand ähnliche Erfahrungen gemacht oder kennt eine elegantere Methode eine Anfrage für ein Zimmer zu versenden? Vielen Dank!

682
Carsten Dauer
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Remove Space Category from Booking Engine

Hi :)I found this info: Mews automatically maps your space categories; you can remove any you do not wish to send. If you want to add more, you can manually map them.But how do i remove a space type from the booking engine ?Do i need to map all my categories to do this ? 

302
Camilla.Evelyn
TanjaK
TanjaKApprentice
asked in How Do I..
How to undo a creditcard refund?

How do I undo a creditcard refund when the card is not at my disposal anymoore?Thank you for you help!

1024
TanjaK
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