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  • 616 Topics
  • 2,377 Replies
616 Topics
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Friederike MengeContributor
asked in How Do I..
Zahlungen POS in MDWS

Hallo, wir nutzen XENIA als POS in unserem Restaurant.Die Umsätze werden auch alle nach MEWS übertragen, nur die externen Zahlungen nicht.Hat jemand das gleiche Problem?Der MEWS Support konnte mir nicht wirklich weiterhelfen und Xenia sagt auf ihrer Seite ist alles richtig eingestellt.Ich freue mich auf eure Antworten :)Liebe Grüße,Friederike

608
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Philippe H3C
Philippe H3CHelper
asked in How Do I..
Urgent Payment Handling Issue – Request for Immediate Support

Dear Amazing Mews Team,We have been using Mews for the past four years and have always appreciated the ambition and innovation your company promotes. We regularly see your CEO highlighting how Mews saves time and money, and how it improves operational efficiency.Unfortunately, today we are facing a situation that contradicts those claims, and it is seriously impacting our guest experience.We urgently need a solution to a payment-related issue. A guest has requested a detailed breakdown of payments linked to his reservation. Specifically, for the stay from June 17th to 19th, we need to allocate and split the amount of CHF 905.05 by credit card, so it matches the invoice exactly. As you can see, several prepayments have already been made, but we cannot process them in the way the guest requires.This is a basic PMS function, and it’s very frustrating not to be able to fulfill such a standard request. Either your development team can urgently assist, or perhaps your CEO would like to perso

10312
Robin Gustavsson
Guru
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
Early Check - in

Hallo zusammen,vielleicht könnt ihr uns hier schnell helfen.Wir haben immer wieder das Problem bei Frühanreisen, dass diese nur einchecken können wenn die Early Check.in Gebühr von 30 EUR akzeptiert wird, dies wollen wir aber nicht immer.Wir haben dieses Produkt bereits auf nicht mehr buchbar von Gästen und Mitarbeitern gesetzt, die Frage kommt aber immer noch… speziell vor 10 Uhr.Danke für die Hilfe.

674
Johannes Rott
Guru
Mathias Rajczak
Mathias RajczakSenior Contributor
asked in How Do I..
Gast aus einer Gruppe lösen

Liebe Community, eine kleine und Simple Frage, wie löse ich einen Gast aus einer Gruppe. Liebe Grüße Mathias 

341
Robin Gustavsson
Guru
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
Debitor vs. Zahlung

Hallo zusammen, wir stellen oft Rechnungen als Debitor aus, diese werden seit der Umstellung auf MEWS teils über den BEzahlbutton auf der Rechnung beglichen. Nun ist die Frage ob MEWS im HIntergrund den Debitor storniert und dies auf die entsprechende Zahlungsart umbucht oder ist hier eine manuelle Buchung notwendig. Sonst haben wir 2 Zahlungen aber nur eine Leistung.Danke für euren Input.

666
Johannes Rott
Guru
M
MONTSESenior Apprentice
posted in How Do I..
FACTURACION ELECTRONICA y aeat española

Buenos días,Quisiéramos saber qué programa o solución utilizará Mews para el envío de facturas electrónicas a la Agencia Tributaria Española, con el fin de asegurarnos de que cumplimos con los requisitos fiscales correspondientes.

240
M
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
track parking- licences plates registration form

Hi community,Can we track 🚗 license plate numbers in MEWS after they’ve been entered 📝 on the registration form?

485
Robin Gustavsson
Guru
I
ibaltagSenior Apprentice
asked in How Do I..
How to set up restrictions on products

Hello,We currently are selling products (as upsells with the room reservation) and we would like to be able to restrict to some days of week the display of the products on Mews booking engine.Does anyone know how to do this?

22213
nienke.wilbrink
Mews Employee
S
Sam.CHelper
asked in How Do I..
Schedule a payment

Hi all,We have setup our automated payment policies to charge guest cards, if a card declines we must mark the card invalid on the OTA and then 24hours later we can try the charge again and cancel the reservation. We would love to be able to manually schedule a 2nd payment attempt instead of manually trying the card again. If the card is then charged no further action is needed and we have eliminated the need to make additional manual checks.Anyone found a way to do this? 

1036
nadya.bunjamin
Mews Employee
K
KH-BeethovenHelper
asked in How Do I..
Manager Report/ Monthly Overview split by day

Hi Community,I hope someone can help me: I’d need a report by month for rooms occupied, out of order, ADR, revenue - but split up for every day. Is there a possibility to get such a report from Mews or do I have to download the report for each day and assembly it myself in excel?I hope you can help.Best regards,Katharina

348
Johannes Rott
Guru
H
Hendrik E.Apprentice
posted in How Do I..
yielding two different services independently in MEWS

Hello team,Is there a hotel that offers two services and uses an RMS with independent pricing for both segments?We offer two services (Stay and Longstay) and we are looking for a revenue system that yields prices independently for short and long stays.I’m curious to hear about your experiences. Cheers, Hendrik 

180
H
S
Senior Guru
smehiaSenior Guru
asked in How Do I..
Reward/Fidelity Program

Hello everyone Does anybody have an idea about a good Loyalty/Fidelity/Reward program an independant hotel could be attached to and therefore get an non negligeable advantage and an extra service to attract/retain their new/frequents guests ? Preferably in Europe, but open to the worldwide kind also of course 😉 Thanks in advance for your inputs and your help Stephane

536
S
Senior Guru
dbarnesen
dbarnesenHelper
asked in How Do I..
Mews digital key + Salto

I just wondered if anyone has heard any more about the Mews digital key being available for Salto locks? It has been mentioned before in a webinar, but i just wondered if there is any more concrete information about when it will be available?

1357
The Suites Hamburg
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Salto Integration

How do you setup the Salto integration? I’ve found this help article:https://help.mews.com/s/article/salto-for-mews-pms?language=de… but it seems to be outdated because there is a specific salto app in the mews marketplace referenced that doesn’t seem to exist.I guess the help article still shows how the setup is generally functioning but i would like some information about the pricing and details. 

965
The Suites Hamburg
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
How do you "rooms for single usage"?

The rate management in Mews is a bit shallow. Especially the pricing options for special occupancy (children or single person in double room) is really lacking some serious adjustability.We use rates for single usage rooms and had to compromise the way we handle children by quite a bit. The problem with rates is that the restrictions are (also) not powerful enough to handle that so in third parties these rates are just available  so its possible to book a single person rate even though there are multiple guests in the reservation.My question is: How do you manage these cases? Is there anything planned to revamp this lacking features?

1355
jones.eth
Senior Guru
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
tracking on only check in and check-out

Hey everyone, 👋 I hope you’re all doing well! 😊I was wondering if there’s any possibility to receive some statistics 📈 regarding the current usage rates 📊 of our online check-in ✅ and check-out 🔚 features.It would be really helpful to get a percentage breakdown 🔢 to better understand how frequently these options are being utilized by our users 🙋‍♂️🙋‍♀️. Thanks in advance for your support!

451
dani.molina
Mews Employee
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
Expedia Integration

Just curious 🤔 — what happens if we don’t allow the Expedia 🌍 integration to create a travel agent profile 🧾?Is it then automatically assigned to the main Expedia profile 🏨🔗?

5810
Johannes Rott
Guru
Carsten Dauer
Carsten DauerContributor
asked in How Do I..
Housekeeping Team has full rights to view Manager Reports, finance,... ?

Good Day.When my housekeeping team members log into their accounts on a PC (not in the mobile APP), they can browse through all manager reports, financial details etc.Yes, I double checked if the rights setting is made for “Housekeeping only”.Just that one box is checked.Any idea why that is possible ?have a great day.Carsten 

2228
Johannes Rott
Guru
W
wahsang86Apprentice
asked in How Do I..
No email sending to guest for OTA bookings

Recently we have setup the Mews app with Mail templates sending to guest automatically.  It was all good for Direct booking through booking engine.  However, for those OTA bookings (such as Booking.com), the guest never receive any email setup on Mews (including confirmation email and online checkin etc).  We can confirm the integration is fine (Bookings and rate are synchronized).  We also enabled the option of “Send confirmation email to channel reservations”.  Appreciate your advice what is missing for the OTA bookings.

1278
adeline.baesler
Mews Employee
littlemonkeyhostel
littlemonkeyhostelContributor
asked in How Do I..
Block booking after certain time

Hi all,Is there a way to block bookings after a certain time? For example, our reception is open until 8pm and I’d like to stop allowing bookings after 8pm. Is there a way to set this up in Mews?Thank you

546
Sarah.Masterton-Brown
Mews Employee
Mathias Rajczak
Mathias RajczakSenior Contributor
asked in How Do I..
Mews Template Fehlerhaft (keine Anzeige)

Liebe Communtiy, ich habe soeben alle Templates bearbeitet und nun auch getestet, jedoch kommt Finale bei der Mail immer leere Felder an siehe Screenshot, bitte um dringend Hilfe. Template in MEWS :   Finale Mail : Danke Euch Mathias 

511
Johannes Rott
Guru
S
SenseiHelper
asked in How Do I..
Request for Step-by-Step Process to Cancel and Refund a Reservation in Compliance with Italian Regulations

 Dear MEWS Support,I hope this message finds you well.We would like to ask for your guidance regarding the correct procedure to cancel a reservation and process a refund within MEWS Dashboard, particularly in line with Italian accounting requirements.Here's our current situation:After collecting a deposit, if we cancel a reservation and issue a refund, it appears as a positive charge, and the original deposit shows as a negative.However, in Italy, we are required to repeat or close the operation properly in order to ensure everything is accurately reflected for fiscal purposes.Could you please provide us with the step-by-step process for:1. Cancelling a reservation that has a deposit.2. Refunding the amount to the guest.3. Ensuring that all charges and refunds are recorded properly and compliant with Italian standards.Thank you in advance for your support. We appreciate your help in ensuring we handle these transactions correctly.Best regards,Simranpreet Kaur 

281
Sarah.Masterton-Brown
Mews Employee
j.spiess
Superstar Guru
j.spiessSuperstar Guru
asked in How Do I..
KIOSK: Balance Check only at CheckOut?

Hello!Is there a way to setup the Kiosk so that the “Balance Check” option is only enforced during CheckOut?At CheckIn we don’t want to force guests to provide a credit card or payment, but upon CheckOut it should be enforced… As I understood the help article if I enable “Balance Check” Option it will enforce payments at CheckIn, but that’s not what we want as we want to keep the self CheckIn - especially in the night - as smooth as possible.Kind regards,Jean-Philipp

261
Sarah.Masterton-Brown
Mews Employee
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
Expdedia direct Integration

 Hi everyone 👋,is Expedia 🌍 able to transfer the country 🗺️ of customers 👥 automatically to MEWS 🏨 as booking.com 📦 does?Would be great for statistics 📊✨. 

382
Johannes Rott
Guru
R
RSTERNApprentice
asked in How Do I..
Migration from RADAR to ROSS1000 in Rome, Italy ?

Hello Mewsers,Is anyone experiencing difficulties with the migration from RADAR to ROSS1000 in Rome, Italy ?Thanks for the support & have a great day!

381
Sarah.Masterton-Brown
Mews Employee
Community-widget-Referral-Program

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