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  • 356 Topics
  • 1,406 Replies
356 Topics
T
ToTheTreesApprentice
asked in How Do I..
Guest in House Report

Hello Mews Community! I am wondering if anyone knows how to manipulate the fields of the guest in house report to sort by date first? More specifically, the “Ordering” option. It seems crazy to me that this is not an option for filtering already. Has anyone else had this question? 

4
N
2 months ago
J
Jens HjelteApprentice
asked in How Do I..
All contact information is replaced with stars.. What happened?

All our most important contact information is now hidden for all our users.. Does anyone have a clue what could have happened? Or at least how to fix it?We cant actually run our operation without being able to contact customers so a pretty big deal :(   

3
Mark Legge
Community Manager
2 months ago
K
kristian.meijelApprentice
asked in How Do I..
Sending PDF confirmation to guests

Hello! How do you all solve scenarios where guests or travel agents are asking for a reservation summary PDF (dates, room type, nr of rooms & people, additional services, price)? The pdf that you can download from the “Summary” tab does not look presentable and also includes unnecessary information about the categories. The attachment that is sometimes included in the confirmation email would work fine, but I still have not been able to figure out why the attachment is sometimes there, but often missing from the confirmation email.Thanks!

2
K
2 months ago
M
martApprentice
asked in How Do I..
filter by amount balance

How we could filter by amount in accounting balance?

1
L
Mews Employee
2 months ago
S
SarahApprentice
asked in How Do I..
Aged Based pricing - booking.com

Hi,I do nut 100 % understand how aged based rates are setup.Do I needs do set-up someting in booking.com?Am I obliged to connect with the Booking.com integration in our marketplace to use this? Configuring channel manager settings to receive reservations with age categories (mews.com) It’s not really clear in this article.Thanks for your help; Sarah

2
S
2 months ago
Hendrik Renken
Hendrik RenkenHelper
posted in How Do I..
online check-in

Hey guys, Had the topic “online check-in” before… But I was wondering if someone is using GOKI as well and what online check-in solution you use? Im looking for a solution that does not change systems, where upsell and communication is possible and where it is possible after check-in is completed to open the locks with. Process should be completly automatic without anyone to have a manual task. We doing it at the moment with the goki check-in but I feel like there is a lot of potential process wise. If anyone has some insight, let me know :)  BestHendrik

2
Hendrik Renken
2 months ago
jones.eth
Guru
jones.ethGuru
asked in How Do I..
Room status with kiosk app

Hey there,i have some questions about the kiosk app and the handling with it 😊.We don’t use the kiosk as self-service-station but more like an digital check-in-form to get the legally required guest data in our system. So the guests arrive at our reception and we can hand them an ipad with the kiosk app … so if the guests haven’t added all data with the online-check-in they use the kiosk app 👍.Our problem is, that we can’t hand the tablet when the room is not clean already which would be great because the guests are waiting anyway (until the room is clean) and have time to complete the kiosk. When changing the room status we are not able to track if the room is ready or not … Any suggestions or workarounds for that?Also in the kiosk settings in active options what is “employee mode” and “automatic space allocation” (we have german version, translation may be slightly different).

10
James.taylor
Mews Employee
2 months ago
DanielS
DanielSApprentice
asked in How Do I..
HRS integration via Expedia?

Hi there,When we switched to MEWS, I heard that you could integrate HRS via Expedia. Now, I'm unable to find any further information about HRS integrations. Does anyone use Expedia as a "bridge" for HRS, or does HRS only work with a channel manager?Cheers,Daniel

1
MarketaOupi
Community Manager
2 months ago
S
SonjaSenior Contributor
asked in How Do I..
Copying reservations

Is there an easy/quick way to copy a reservation - let’s say you have a guest that is always there Monday-Friday and you would just click a button that copies the whole reservation and you would just have to adjust the arrival date, but everything else is already there (guest, billing address, preferred categories - whatever you may think of)?

2
Gabriel Bourgeois
Mews Employee
2 months ago
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
New Space Status for Housekeeping

Hi, In our old system the housekeeping report would show linnen change after the guest stayed for 3 nights.Is it possible to do something similar in Mews ?

5
Roy
2 months ago
jones.eth
Guru
jones.ethGuru
asked in How Do I..
Export guest profiles for postal mailings

We’re pretty new with mews but it seems that the “Send marketing postal mail” guest option is pretty new because it isn’t event translated yet in the german version of mews.We do send postal mailings and are using this option (in addition of loyalty codes which we used because send marketing postal mail was not available in the import) …My question is:How is it possible to export guest data for postal mails? Is there an solution for exporting all with the “Send marketing postal mail” option and/or is there an option to export profiles by loyalty code?It seems like its not that easy to get data into mews but its even harder to get it out again 😅.

6
jones.eth
Guru
2 months ago
Tomsel
TomselSuperstar Apprentice
asked in How Do I..
Get all Invoices

How can I download all PDF invoices at the end of the month?I understand there is the possibility to use an API request. But common, is there no easy way?Every simple invoice tool has this feature…. 

4
Tomsel
2 months ago
H
Harald_pMaster Apprentice
asked in How Do I..
Rechungsadresse für Firmenkunden beim Buchen und Check-In ausfüllen lassen

dringend suchen wir die Möglichkeit, das das Sekretariat unserer Gäste die Möglichkeit hat, sowohl eine Gastadresse anzugeben als auch  eine Rechnungsanschrift, das eine brauchen wir um gesetzeskonform zu arbeiten, das andere um Geld zu verdienen. Gleiches für den Online-Check-In und -Out.  Der Gast will die Daten einpflegen, kann er aber nicht. Stattdessen müssen wir etliche Rechnungen im Nachhinein korrigieren, umschreiben, stornieren was nur unnötige Arbeit für uns und unsere Firmenkunden darstellt.  

3
L
Mews Employee
2 months ago
S
SonjaSenior Contributor
asked in How Do I..
How to prioritize certain rooms

Hello everyone,I'm looking for the best way to assign certain rooms last - unfortunately the chatbot doesn't help me much. Our elevator in one part of the building is broken and of course we want to assign these rooms last - but it's only about a certain part of the building and therefore the assignment “from bottom to top” is not what I'm looking for. In our old system, we always created a contingent tentatively, which didn't affect availability. These rooms were then only allocated accordingly if no other free rooms were available in the respective category, and I am quickly looking for a similar solution. 

2
S
2 months ago
jones.eth
Guru
jones.ethGuru
asked in How Do I..
How do you add travel companions

We have the problem that our guests can’t add travel companions in the online checkin or the kiosk. I’ve just created an reservation and for me this was possible in the online check in.Ive checked the sent mails but nobody else ever has used this feature, thats why i guess its just not available for our guests … i don’t know why it was available for me (used that from my phone) but probably because my account is not a normal guest account i guess.How is the “add travel companion” feature in the online check in (and maybe even kiosk) activated or what rules do apply that this is visible? Is there an option to allow companions without email or how is the handling intended for children?

15
Olivia.Dingreville
Mews Employee
2 months ago
F
Fabiana27Apprentice
asked in How Do I..
Kiosk upsell

Hello mews community, I'm here to listen how other hoteleriers handle the following:Current scenario: We have several breakfast products (normal price and discounted version for corporate and groups). Each of this make a specific product, with a specific ID. Only the normal breakfast product is marked, and needs to be marked, for upsell on the kiosks checkin. Problem: The kiosk does not recognize products that come with rates, therefore, it will try to upsell the product to guest who already have a breakfast added. This causes issues when guest do not remember having it, they proceed to add and pay, and then we are facing extra work having to check and refund. Example: Lets say that our corporate rate “Bed and Breakfast Corporate” has a product rule with: add “discounted corporate breakfast” (for value of 10), but only the product names “Full breakfast price” (for price 12)  is the one offered for upsell. The guest arrives with a bb added, but Full breakfast is offered becuase the kios

4
F
2 months ago
J
JulZoTekApprentice
posted in How Do I..
Mews Key cutter Integration Omnitec

Hallo, wir suchen eine Möglichkeit in Mews Schlüssel bzw. Pin Codes für unser Schließsystem zu erzeugen. in der Beschreibung der Omnitec Schnittstelle aus dem Marktplatz soll dies möglich sein.Leider ist kein Howto dabei und man kann auch nichts einstellen ein Codierer haben wir nicht, da wir nur mit Pin Codes arbeiten wollen.  In der Omnitec Software ist der FIAS Server Aktiviert doch auch über den MEWS Connector ist ist kein Erstellen möglich. Die Verbindung ist Online und die Software von Omnitec funktioniert. Dies haben wir zusammen mit einem Service Techniker von Omnitec realisiert. Leider sind seine Fähigkeiten in MEWS sehr neu und er kann und hier nicht helfen. Es muss doch möglich sein den Pin nach Zahlung zu erstellen und dem Gast per Mail zu senden. ENGLISH: Hello, We are looking for a way to generate keys or pin codes for our locking system in Mews. In the description of the Omnitec interface from the marketplace this should be possible.Unfortunately, there is no howto and y

1
MarketaOupi
Community Manager
2 months ago
E
Erik82Apprentice
asked in How Do I..
No point of return?

Hi Everyone, Just want to check something again ;)  If i create a new reservation, with a new guestprofile, and want to add details like adress or preferences during the reservation, i cant return to the reservationsscreen. I miss the  ← arrow at the left upper site or the option to close this screen. Do i miss something?    

3
MarketaOupi
Community Manager
2 months ago
C
CpidouxApprentice
asked in How Do I..
Optimize sales with cancelled bookings

When I recieve a cancellation, I would like to keep the amount but resell the room the same night to optimize my revenue. Today if I cancel the reservation, the revenue will be retrieved from the revenue stated in reports etc… How do you deal with this? 

4
C
2 months ago
B
Bettina3800Apprentice
asked in How Do I..
booking.com promotion rate import

HelloI have a promotion set up directly on booking.com (mobile rate 10% discount) and I have a dierct integration through the marketplace from Mews to booking.comthe problem I have is that the promotion is set up in the booking.com extranet, rates are importet to mews without the discountHow can I change the settings accordingly?Thank you very muchRegards, Bettina Hallo zusammenIch bin neu bei Mews und habe eine direkte Integration über den Marketplace von Mews zu booking.com. Ich habe noch laufende Promotionen im booking.com Extranet eingegeben (z.B. mobile rate 10%), beim Import der Buchungen wird aber der Rabatt nicht berücksichtigtWie muss ich die Einstellungen anpassen damit der effektiv bestätigte Preis importiert wird?Vielen Dank und freundliche GrüsseBettina

4
N
2 months ago
M
MannySenior Apprentice
asked in How Do I..
Loyalty guest

Hello everyone:) Can you help me create a report from MEWS just for Loyalty guests?Under customer statistics I can only see the total number, but I also need to see the names of the guests to check whether they paid with points or not :)thank you in advance:)Manny

3
M
2 months ago
S
SonjaSenior Contributor
asked in How Do I..
automatic change of arrival/departure time

Hi there, is there a way to change the arrival or departure time automatically as soon as the early check in or late check out is added to a reservation?

1
M
2 months ago
B
brianBLAUMaster Apprentice
asked in How Do I..
Booking for Someone Else and Billing

Hi,It seems when someone using the Mews booking engine and chooses the option “I´m Booking for Someone Else”, Mews automatically invoices the “Booker” instead of the “Guest”.We do not want to invoice Bookers, but rather the Guest, regardless of who makes the booking as the Guest will be responsible for the payment. Besides manually moving the charges, is there any way to automate this?Alternatively, can we simply remove the “I’m booking for someone else” field from the booking engine? 

8
Medina.Vultur
Mews Employee
2 months ago
E
Erik82Apprentice
asked in How Do I..
Closing windows?

Hi All, Just want to check somehting: Last few days MEWS is closing my windows  automaticly when i click a tekstfield to for exeampla change the emailadres or phonenumber. Got it on multipule devices.  My first thougt was i needed a new mouse and keybord, but even on my laptop it does this. Anyonbe more experice this problem? 

8
lukedate
Mews Employee
2 months ago
F
Franziska G.Helper
asked in How Do I..
zurück Pfeil

Hi CommunityDie Neuerung mit dem “Zurück-Pfeil” statt der vielen geöffneten Tabs ist ja an und für sich eine gute Sache.Wenn man nun aber in der Zeitachse ist, dort ein gewünschtes Datum eingibt, eine Reservierung bearbeitet und dann auf “zurück” klickt um zu prüfen, in welches Zimmer man diese legen will, landet man immer wieder am heutigen Datum. Beim Tagesgeschäft mit vielen zukünftigen Buchungen ist das doch ganz schön nervig.Was denkt ihr dazu?

2
MarketaOupi
Community Manager
2 months ago
Community-widget-Referral-Program

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