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  • 536 Topics
  • 2,001 Replies
536 Topics
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wahsang86Apprentice
asked in How Do I..
No email sending to guest for OTA bookings

Recently we have setup the Mews app with Mail templates sending to guest automatically.  It was all good for Direct booking through booking engine.  However, for those OTA bookings (such as Booking.com), the guest never receive any email setup on Mews (including confirmation email and online checkin etc).  We can confirm the integration is fine (Bookings and rate are synchronized).  We also enabled the option of “Send confirmation email to channel reservations”.  Appreciate your advice what is missing for the OTA bookings.

684
josue.orellana
Mews Employee
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Peppol invoices

Could somebody please confirm if Mews is working on a solution to enable invoice sending via PEPPOL by the end of this year? Because on the search i could ot find anything about this. Best regards Robin 

812
jessica.becker
Mews Employee
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Miseen84Apprentice
asked in How Do I..
Communicating Average Nightly Rates in the Booking Engine

Hoping someone can assist me with an answer! We have a dynamic rate structure. The MEWS booking engine displays an average nightly rate when potential guests are shopping. However, guests are not made aware that the rate is an average rate and not a nightly rate. Has anyone ran into this issue and how did you get around it? Also does anyone have a suggestion on how to send rate breakdowns after booking? Thank you community!! 

201
jessica.becker
Mews Employee
j.spiess
Senior Guru
j.spiessSenior Guru
asked in How Do I..
After midnight Mews Kiosk CheckIn fails because room status changed to dirty

Hello!Self-Checkin after midnight seems to be not possible, because the room status becomes reset to dirty at midnight even though the respective reservation has not been checked in yet. When the guest arrives after midnight check in is denied because „room not ready“.is there a work around or setting I missed?it would help if the time the cleaning status becomes reset could be set to a later time, like 4 am…what are your tips and experiences?kind regards,Jean-Philipp.

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jessica.becker
Mews Employee
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mewsmaniacContributor
asked in How Do I..
Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost

Hello dear Mews Community! We have changed our tax advisor. Until now, we worked with a physical folder, and 7 pages of the Mews accounting report were manually recorded. Now, we are transitioning to a digital exchange with a digitally equipped tax advisor. Are there any comparable hotels that digitally transfer their Mews accounting reports to their tax advisor? If so, what experiences have you had, and how do you work with Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost? I would appreciate specific feedback. Looking forward to your insights! 

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robert.karlzen
robert.karlzenApprentice
asked in How Do I..
Parent Room inventory - BWH CRS

Hi there,Is there a way to manage parent room categories when using a CRS connectivity that calculates availability based on reservations rather than being sent per room type?For example, if we have two Standard Rooms with connecting doors that can also be booked as a "Family Room," the issue arises when both Standard Rooms are reserved. In Mews, the Family Room correctly becomes unavailable, but in the CRS, it remains bookable since no reservations are directly blocking that category. The same issue occurs in reverse—if the Family Room is booked, the Standard Rooms remain available in the CRS.Currently, the integration does not support parent room functionality, but developing this feature could unlock significant revenue potential. It would be great to explore the possibility of implementing it.Best regards,Robert

403
May.ThuAung
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Salto Integration

How do you setup the Salto integration? I’ve found this help article:https://help.mews.com/s/article/salto-for-mews-pms?language=de… but it seems to be outdated because there is a specific salto app in the mews marketplace referenced that doesn’t seem to exist.I guess the help article still shows how the setup is generally functioning but i would like some information about the pricing and details. 

594
jessica.becker
Mews Employee
Pierrick
PierrickMaster Helper
asked in How Do I..
Problems with the booking

Hi everyone,Simple questions. During a booking on our website, we want only the room with the appropriate capacity to appear. For example, when a family of four wants to book through our system, only the family room should be shown, not the standard room. For the moment they can see all the types of room, so there is no filter in the booking ? Thank you.  

381
paul.boulom
Mews Employee
H
Harald_pContributor
asked in How Do I..
Kostenübernahme Kiosk

Liebe Mewser,was macht Ihr, um Gäste mit Kostenübernahme vom Bezahlen am Kiosk-Terminal freihalten zu können? 

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BKKApprentice
asked in How Do I..
Messerschmitt x Mews Probleme Kartenprogrammierer / Key Cutter

Hallo Mewsler,seit dem 24.02.2025 haben wir ein Problem mit der Schnittstelle Mews Connector zu Messerschmitt. Wenn ein Gast über den Mews Kiosk eincheckt und eine Zimmerkarte erstellt, wird die Zimmernummer nicht angezeigt. Der Kartenerstellungsprozess wird in Mews als „in Arbeit“ angezeigt, und anschließend erscheint eine Fehlermeldung.Ablauf des Problems:Der Gast checkt über den Mews Kiosk ein. Die Zimmerkarte wird erstellt und ausgegeben. Im Mews Kiosk bleibt der Status „Kartenerstellungsprozess in Arbeit“. Danach erscheint eine Fehlermeldung.Fehlermeldung im Mews Connector:[ INFO ] - 12:04 [Fias server] Error while communication. | {"Exception":{"Type":"Mews.Connector.ConnectorException","Message":"No key request to complete.","Data":{},"StackTrace":"   bei Mews.Connector.Modularity.Fias.FiasServer.HandleKeyAnswer(String message)\r\n   bei Mews.Connector.Modularity.Fias.FiasServer.<>c__DisplayClass22_0.<DataReceivedHandler>b__0()\r\n   bei Mews.Connector.Modularity.Fia

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KerstinContributor
asked in How Do I..
Online Check In nach timeline verpflichten bei ungarantierten Buchungen

Liebe Community,gibt es eine Möglichkeit, den Online Check einer Ratengruppe für ungarantierte Anreisen ab einer bestimmten Uhrzeit zu verpflichten, sodass der Gast von ungarantiert auf garantiert switchen kann? Danke für eine Antwort,beste Grüße Kerstin

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adeline.baesler
Mews Employee
M
MONTSESenior Apprentice
asked in How Do I..
INFORME DE CONTABILIDAD E INFORME ADMINISTRADOR

Necesitamos ayuda con el Informe de Administrador que nos da unos ingresos en un periodo concreto (en este caso de un mes) y el informe de Contabilidad consumido en el mismo periodo, y los importes de alojamiento son diferentes ¿alguien me puede decir cómo leer ambos informes y cuál recoge la producción de mes?Quedo a la espera, Muchas gracais

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Svenja
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AntoineD24Aero44Senior Apprentice
asked in How Do I..
VAT per company report

Good morning everyone,Greetings from Charleroi, BelgiumHope your days are good where you are.I’m trying to get a report that show me 3 thnigs : Name of the company VAT number Revenue for this companyDo someone know how to have this kind of report ? Because the ones I got from Analytics or invoices or not correct in terms of REVENUE. Waiting for your replies. Antoine Dieudonné

245
Svenja
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AnjaApprentice
asked in How Do I..
Online check-in asks for CC incl. verification

Dear All, in my first impression (we went live 3 weeks ago) the online check-in asks for CC incl. verification at online check-in even if the guest has gone through 3Ds before (at time of booking for example)? Is that possible? I do understand the guests’ frustration there. While I do agree we need to have a mindset shift in the DACH region and normalize cc capture and verification I believe this is exaggerated. Could someone confirm if my first observation are correct? Where do I see if the guest has successfully gone through 3Ds in the profile?

331
josue.orellana
Mews Employee
J
jan_bg
asked in How Do I..
fido2 security key authentication

Hello, our org does not permit the use of cellphones during working hours, so we are exploring alternative two-factor authentication methods. I can not see if Mews support FIDO2 security keys, or are there any plans to support them in the future?  

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Nicole M.Apprentice
asked in How Do I..
timeline column width

Hey there,is there any way to change the column width of the timeline? The daily view would be much better, if you could make the columns smaller so that you can see more days. We appreciate any help. Nicole

785
jessica.becker
Mews Employee
C
CasasApprentice
asked in How Do I..
ZAPIER New Reservation event trigger not working

The trigger for a new booking event on Zapier isn't working, even though the zap test was successful.Which  values do i Have to use for the time starter if I want to search for reservations arriving in the next 5 days?

482
jessica.becker
Mews Employee
J
JonathanSaavedraApprentice
asked in How Do I..
original arrival date

Dear Community,As you may be aware, if a client is delayed and arrives the day after their original arrival date, the new arrival date is reflected in the reservations report. However, is there any report available that allows us to view the original arrival date?Thank you in advance for your assistance.Best regards, Jonathan Saavedra

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BigJimApprentice
asked in How Do I..
Public holiday events in the timeline

Howdy, does anyboy know how to import or implent public holiday events into the timeline? In Outlook there is a way to import a simple file with this information.  

302
jessica.becker
Mews Employee
M
MeikeApprentice
asked in How Do I..
Rechnungsänderungen nach Schließen der Rechnung

Guten Morgen,nachdem ein paar Mal Mitarbeiter statt die Rechnung neu auszustellen die Rechnungen zurückbelastet haben, habe ich die Benutzerrollen eingeschränkt. Das heißt jetzt aber für alle, dass außer mir mit Admin-Rechten keiner mehr Rechnungen ändern kann. Zwar gibt es noch die Option “als offene Rechnung neu ausstellen”, aber es gibt für die Mitarbeiter dann nur einen weißen Bildschirm. Gleiches bei “Rechnungsdetails ändern”.Generell habe ich kein Problem damit, die Rechnungen zu ändern, doch sobald ich im Urlaub bin, müssen die Gäste dann warten, bis ich wieder zurück bin, um die Rechnung zu ändern und das möchte ich den Gästen nicht zumuten. Ich kann auch nicht nur bestimmte Rechnungsänderungsoptionen freischalten, sondern nur alles oder nichts. Hat irgendjemand eine Idee, wie dies besser zu lösen ist? 

332
M
littlemonkeyhostel
littlemonkeyhostelContributor
asked in How Do I..
Mews App INSPECTED status

Hi all,Currently all staff members can change the room status to Inspected. I would like this to be only available for our Housekeeping Manager. Housekeeping team members should only be able to change from Dirty to Clean. Is there a way to make this possible? Thank you!

251
S
Senior Guru
V
villevApprentice
asked in How Do I..
Guest communication integration needed - pincodes and ID check-in

Hello Mewters!Question: I need a guest communication add-on, capable of doing few things.. I wonder if this is possible. We want to make the whole customer journey digital without any human interfering at our end. What I would need is:1) Online check-in with ID check2) Automated, unique pin codes for SALTO door locks, created and sent to guests3) is possible, we would like to make upselling in our apartments. Example: you stay in an apartment, you see a locked boxed and would like to purchase the things inside. Scan the QR code, pay, get pincode/mobile key and open the lock. How would you solve these issues? The first two are crucial, last one on the wish list. Thanks for help!Ville​​​​​​​

561
dbarnesen
ClaudiaM.
ClaudiaM.Helper
asked in How Do I..
The Need for a Third Gender Option

Hello Community,I hope this post finds you well. Today, I want to open up a conversation about a topic that's been lingering in MEWS feedback portal – the addition of a third gender option in the Guest Profiles.In the MEWS feedback portal, there are currently three feature requests addressing this issue:Add Gender as Handling Criteria for Hostels (13 votes) Add Non-Binary as Genderline Check-In (120 votes) Add Non-Binary as Gender (26 votes)Surprisingly, all these requests are currently labeled as "Unlikely," with no roadmap commitment from the product team.I've been in touch with some hostels, particularly those offering female-only dorms. For them, having gender information before guests arrive is crucial. However, the current online check-in process only provides the choice between male and female, leaving out a significant portion, or simply not ask for this information.I'm curious to hear from other organizations. Do you consider gender information important for online check-in? A

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Emilie Getaway
Emilie GetawayContributor
posted in How Do I..
Issue with Mews Charging Newly Added Card Instead of VCC

Hi ,We've encountered an issue where, when a guest adds an extra payment method via the Guest Portal, Mews automatically charges the newly added card instead of the VCC, even when the nights are meant to be paid by a VCC.This is causing a lot of problems, as guests might not expect their personal card to be charged when the virtual card from the OTA should cover the stay. We have set up proper routings for Booking.com and Expedia, so the reception knows these reservations should be paid via VCC.Has anyone else experienced this issue? I have noticed that this was an issue before but that 4 months ago it was resolved. However I’m experiencing the issue now. Thanks in advance for your insights!Best,Emilie 

272
j.spiess
Senior Guru
A
AmsterdamHelper
asked in How Do I..
Online Check in

Good afternoon,Is anyone else experiencing issues with the Online Check-in process displaying the upgraded room category instead of the originally booked category (named in MEWS: Requested category) ?This can create confusion for guests who may assume the upgraded room comes with an additional charge. They will not realize that it’s a complimentary upgrade offered to them.If anyone has suggestions or insights on how to address this, your help would be greatly appreciated!Thank you,Carol

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