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How Do I...

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75 Topics
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75 Topics

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EthrosHelper

asked in How Do I...

How to disable housekeeping?

Hi - We are not using the housekeeping functionality - and it is a bit of extra time each day to mark each room as inspected. Is there a way to turn off the changing status? So that we are always in the green - unless we mark the room as “out of service” or “house use” ?Thanks !

3 months ago

AndrewNHelper

asked in How Do I...

Add a restriction to require minimum 2 night bookings if arrival date is more than 30 days away?

Hi Mews Community. Does anyone know how I can create restrictions in MEWS to accomplish the following:If the date of arrival is more than 30 days away, a booking needs to have a minimum of 2 nights. (New one night bookings are only to be allowed if arrival date is closer than 30 days from now.) (Will apply to an Exact Rate)I have tried a few things in Services > Stay > Restrictions but cannot seem to get it to work.

4 months ago

AndrewNHelper

asked in How Do I...

Ajaja KofoedMaster Apprentice

asked in How Do I...

Book Visit integration with Mews

Dear all I am looking for other users with Mews integrated with Book Visit as I am having some issues regarding the transfer of payment between the two systems. Anyone?Best regards Ajaja

4 months ago

Melissa LalausApprentice

asked in How Do I...

Keeping track of Extra beds and baby cots

Hi all,How do you manage the tracking of your rollaway beds / baby cots at your location?We would like to find a way to associate the product with a reservation. To be noted, we only have a few of those on site and don’t always charge for their placement. Furthermore, the product report does not show which reservations have the product charged anyways.How do you keep track with how many beds are already confirmed or placed into the rooms with Mews? At this time we are using an excel sheet. Creating the bookable service seem to confusing and not mistake-proof..Thanks for your tips on that!

4 months ago

SabineSchrHelper

asked in How Do I...

Difference with Expedia Bookings

Hey at all We do have a challenge with the 2-way connection between Expedia - Siteminder - Mews The prices we sent out from MEWS comes 1:1 to Siteminder. From Siteminder to Expedia we charge + € 5 and + 5% All the time when we receive a Expedia Booking in MEWS we need to change the price manually.Any Ideas, why the prices are incorrect?With booking.com we do not have this problems and they do have the same set up. Looking forward to your help

4 months ago

EthrosHelper

asked in How Do I...

How do I remove a cancelled room from a group reservation?

Is there a way to remove a cancelled room from a group reservation? It is getting a bit confusing with it hanging out at the bottom of the right-hand pane. There is nothing I can see to be done with it there, and our front desk people are being overwhelmed. I’d love to even move it to another group. Is there a way to move a single room off of a group to another?As I type this, I’m sure there must be?

4 months ago

Mariusz SiwkowskiContributor

asked in How Do I...

How Do you handle address changes at invoices?

We are facing the problem of changes of the creditor very often such as address or name changes.Currently we need to cancel the whole invoice and recharge it - which is super complicated.As well as parts of the invoice are products which we received via API (Bizzon POS / Eventtemple). By German law it is not allowed to Do changes with Adobe or similar. How do you handle this? Thank you for your feedbacks in advanceBestMariusz

4 months ago

LukeApprentice

asked in How Do I...

Extra bed pricing per room type

Hi,I’d like your advice on the following dilemma.We have 2 apartments, which we offer as apartments for 2 people. Each apartment has two extra bedrooms, which we open up for 3+ or 5+ guests (using extra beds function). As apartment 2 has larger extra bedrooms than the apartment 1, we would like to use different prices per extra bed (€55 per extra bed in apartment 1 and €75 per extra bed in apartment 2).As far as I can see, it is not possible to specify extra bed price per room type (or override the extra bed price per room type).Has anybody else had this issue, and if so how did you solve it?I’m thinking along the following lines:I suppose I could add a new tariff group for each apartment with it’s own tariff (based on the standard tariff), and set the extra bed price in each tariff. But that I suppose would require restrictions (to make each apartment only available to it’s dedicated tariff).As these apartments will also be made available through channel managers (with linked tariffs,

4 months ago

EthrosHelper

asked in How Do I...

Reservation Payment Report?

Hi My accountant is asking for a report that details each reservation and their payments.Is there a way to extract this information? Looking at the various reports I can get all the reservations and their totals.And all the payments and their bills per person (the MEWS way) Anyone have an idea how to get the payments per reservation? Thanks!!

4 months ago

SanneHelper

posted in How Do I...

Kiosk - look and feel

Hi Community!We are launching the Kiosk soon 👏🏼 I'm looking for inspiration for the actual, physical Kiosk. Do you have a booth, how is the signage, how do you nicely store the keycards etc. Would be great if you could share some pictures with me (email below) and any other tips you might have from your experience. Thanks!Regards, Sannesanne.knigge@eventhotels.com

4 months ago

TerrenceApprentice

asked in How Do I...

Embdedding image

Can I embed an image map into a Before Start email?

4 months ago

gonzalogomezApprentice

posted in How Do I...

Mexico Location

Hola a todos como estan?Alguien con MEWS intalado en Mexico para ponernos en contacto?Saludos

4 months ago

DanS.Helper

asked in How Do I...

Mail Templates champion needed

Alright, who is a champion on the Mail Templates?Essentially, I assume (and we all know how good that is) that if I see a mail template, in the list, it is being sent out. There is no way to draft as I do not see a on/off switch, is that the case?As well, I see something on the list, buuuuuut I know it isn't being sent out. What’s the deal with that?Finally, can we create new ones or only work with the list that is there?Luv,Dan

4 months ago

TomDMews Employee

posted in How Do I...

Track your payment commissions with the Payment report

Have you ever wondered what commissions you have paid per payment?When exporting the payment report, you will find each payment with the respective commissions and fees. Do you want to learn more? Find more in this article.Export from Payment Report

5 months ago

NinaHelper

asked in How Do I...

Rate Management Double or Single Occupancy

Hi everyone, i was wondering how you set up your rate management.We load the rate for double occupany and insert in adjusments -15 for a negative occupancy. Because of that we are not able to work with child prices. Has anyone else this problem? We are now thinking about to change the rate managment to single occupany. But is it then possible to book for 3 persons? Thank you!Nina

5 months ago

Raphael SimcicHelper

posted in How Do I...

To MEWSERS working in a TOMAS destination

Is the someone who wants to integrate tomas (popular destination management system in Germany, Switzerland and Austria) to MEWS? Are there ways to send and recieve data through omniboost, zapier or something like that? Or are y’all working with channel manager connections?

5 months ago

Joanna.SvehlovaCommunity Manager

posted in How Do I...

Outsourced facilities in the property

Hi guys, I would like to have your feedback on the following scenario: The property has a third-party supplier who rents out the kitchen.They sell meals to guests and locals.The hotel has a bar which is handled by the property. When guests take a meal from a supplier, they charge this in Mews on a room.At the end of the month, they pay the taken amounts back to the supplier.The same with Lightspeed, they book the meal in LS and take the payment on behalf of the supplier. This means they book revenue that is not actually theirs and payout 100%.They don’t wish to have separate terminals as the guest would need to pay for the food to the supplier and for the drinks to the hotel. IMHO this is a standard to have outsourced facilities and manage the accounting accordingly and the accountant should be able to deal with that easily, but as per them it is not the way they wish to handle that...any feedback would be appreciated. Thank you.

6 months ago

matthijswelleMews Employee

asked in How Do I...

How do I solve overbooking in my hotel?

I have an overbooking in my hotels, not sure what caused it. What do I do?

6 months ago

barbora.maffiaMews Employee

posted in How Do I...

Where can I find the Mews Payments balance breakdown?

In Mews we like making our clients´ lives easier. One of the ways how we achieve that is our MewsPayments solution that allows you to automate your payments. Because we also know it is crucial for every business to have a clear and easily accessible view on the financial performance, we created MewsPayments Balance report. The MewsPayments Balance report gives you an overview of your finances and transactions as payouts, commissions, platform fees, top-ups, commission adjustments in one place. You can easily open every payout and see all the transactions and fees related to this payout. The exported report is a data rich document that eases your reconciliation process in comparison with before where you had to compare two different reports.You can learn more about MewsPayments Balance report in this article.

6 months ago

barbora.maffiaMews Employee

posted in How Do I...

How do I automate my reports?

The day starts and you need to prepare all the necessary reports to plan your day or see how your business is doing? With Mews you don’t have to waste your time downloading reports, you can save time by automating your report exports.Mews offers you a very simple and effective way of scheduling your reports‘ exports. Simply add targets in your settings, whether they are email, FTP or webbook targets, set up the report filter you wish to use and click on Export > Create export schedule. You can also decide the frequency and format of your report and whether you want to be notified when your report is ready.You can find the full guide to how to automate reports in our article Scheduling report exports.

6 months ago

TomDMews Employee

posted in How Do I...

What workplace privileges should I allocate to whom?

Are you struggling with deciding which workplace privileges you should assign to which employees?What rights would make sense to give to Housekeeping, so that they can do their job as best as possible? In this case, I think I know how to help you.Find a list with recommendations and best practices on how and to whom to allocate those privileges in this article.

6 months ago

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