How Do I..

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  • 240 Topics
  • 920 Replies

240 Topics

G
gonzalogomezMaster Apprentice
asked in How Do I..

Accounting Category by Space

Hello Mews Community,At our hotel it's required that each room has a unique and distinct accounting account from other rooms. Upon reviewing MEWS, I noticed that it assigns accounting categories based on space categories. However, what we need is for each space to have its own accounting category rather than being grouped by category.Have any of you encountered a similar issue before? If so, how did you resolve it? Any insights or suggestions would be greatly appreciated.Thank you in advance for your assistance.Best regards,

7
Gonzalo
Mews Employee
1 month ago
J
Jasmin H.Helper
posted in How Do I..

Firmen suchen

Hallo zusammen,ich habe eine Frage an Euch - vielleicht gibt es ja einen Geheimtipp. 😄Wir haben teilweise von Firmen bis zu 20 Standorte in der Datenbank.Wenn ich in einer Reservierung die passende Anschrift hinterlegen möchte, muss ich mich immer durchscrollen. Selbst die Ergänzung des Ländernamen hat nix gebracht.Ich bin noch nicht hinter die Logik der Sortierung gestiegen.Habt ihr einen Tipp?Danke für euer Schwarmwissen.​​​​​​

3
J
1 month ago
H
hisham.goudaApprentice
asked in How Do I..

Stripe Payment

How can i use my own stripe account as a payment method

7
Ethros
1 month ago
S
smehiaSuperstar Helper
asked in How Do I..

Reservation overview upgrade ?

Hello Mewsers Just creating this topic to catch the attention of the “devs” around ( @Aldair Borges maybe 😉) on the forum regarding the reservation overview options and filters There are a few requests already on the feedback forum about getting more filters or display options regarding that particular report. See examples here after:https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/37486498-reservation-overviewhttps://feedback.mews.com/forums/955405-mews-multi-property-management/suggestions/39429136-reservation-overview-list-view Just wondering if it was on the roadmap for 2024 because I don’t think I saw this topic treated in the Webinar video related to the 2024 Roadmap?… It is clear to me that it should, if not yet, be added as soon as possible but I’m open and ready to hear about your impressions. I, for one, would love to have the possibility to filter my arrivals by Travel Agency through that overview without having to generate a specific reservation repo

2
Mick
Guru
1 month ago
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in How Do I..

Mews Analytics optimisation

Hi all, Is there anyone that really uses the Mews Analytics here?In my opinion it’s way to slow. Most of the time you have to made about 10min before all data is loaded.If you change one of the filters or want to dive deeper, it takes ages again to load… It's so bad, you often just get errors that data cannot be loaded due to a timeout. Who has time to wait so long if you just want to look something up quickly? Anyone here that has a different experience and is actually able to use this feature properly?

12
vanesa
Mews Employee
1 month ago
lena.luettgau
lena.luettgauContributor
asked in How Do I..

Automatic Deposits- VAT

Hallo liebe Community, Gibt es mittlerweile die Möglichkeit, automatische Deposits/ automatische settlement rules mit verschiedenen Mehrwertsteuersätzen anzulegen?Also einmal für Logis und einmal für Produkte beispielsweise?Bei uns wird gerade automatisch nur ein Deposit für die gesamte Buchung inkl. aller Produkte erstellt, alles mit demselben Steuersatz. Das ist ja steuerrechtlich nicht korrekt. Haben wir da eine Einstellung nicht gefunden? Liebe Grüße 

3
lena.luettgau
1 month ago
K
katoclApprentice
asked in How Do I..

Rate or public voucher without automatic MEWS email to customer

I would like to create a rate or a public voucher, that does not include automatic emails from MEWS to the guest after confirmation. Is this possible?  

1
Mick
Guru
1 month ago
S
SamSuperstar Contributor
asked in How Do I..

Spanish Fiscal Registry

Help from Spain based properties,When taking pre payments, a deposit is required to account for tax at the time of payment. To close an invoice to the fiscal registry guest passport/ID details are required. How do you manage to collect passport/ID details at the time of booking or how do you get around the requirement to have this information in order to close invoices? Thanks for advice! 

3
Gonzalo
Mews Employee
1 month ago
D
Darren KearneyMaster Apprentice
asked in How Do I..

"Make sure to comply with local data collection regulations"

Has anyone a workaround or been able to edit the local data collection regulations setup in MEWS when they’re incorrectly mandating for information from guests that isn’t legislation.Our profile completion rate is low due to guests not completing the Date of Birth section and the photo ID requirement, neither of which are legislation in this country.

1
S
1 month ago
J
jhaugContributor
asked in How Do I..

Jahresabschluss DE - Unfertige Leistungen

Guten Tag liebe Community, dieses Jahr ist unser erster Jahresabschluss mit Mews. Da wir mit Anzahlungen arbeiten benötige ich eine Übersicht der Unfertigen Leistungen zum Stichtag 31.12.Hat hier jemand Erfahrungswerte mit welchem Report/Einstellungen ich das ermitteln kann? VIelen Dank vorab und lieben Gruß,Julian Haug

4
J
1 month ago
T
Twisted Horns RidgeApprentice
asked in How Do I..

General Questions

Hello everyone! My name is Mae. I work for a ranch in Texas. As a newbie to Mews system, I have a few questions. I hope y'all can help me. Thank you so much! 1) How to connect our website for direct booking2) We are not really considered a hotel so how can we make each casita/cabin its own space vs looking like a hotel?3). Have you tried connecting your own stripe to Mews?4). Can you recommend the best Channel Manager so we can connect our Airbnb/Vrbo? Thank you so much for all your help!Mae

1
Mick
Guru
1 month ago
barb00sa
barb00saMaster Helper
asked in How Do I..

Name and address on invoice or not

Dear Mews freaks,I am facing a challenge and would like to hear your opinions and possible solutions. Our hotel offers rooms and breakfast and creates invoices in Mews at check-out for all reservations. We also have a nice terrace where we sell drinks to passersby. For these terrace sales we create invoices under the name "external terrace". However, it becomes difficult to request name and address information for billing purposes from every customer who drinks a coffee or a Coke on the terrace.I was recently informed by the tax authorities that every invoice must officially include the customer's name and address. Missing this information can result in a fine between 50 and 500 euros per invoice, depending on the invoice amount. Since I do not exceed 25,000 euros per year for these terrace sales, I do not need to purchase a white cash register.Do any of you have experience with a similar problem and perhaps a suggestion for a solution? I would love to hear your insights and advice.Tha

1
M
1 month ago
A
andreasSenior Contributor
asked in How Do I..

Routing rules are bugged when used with multiple bookable services

I've raised this issue a while ago with the premium support, they agreed it was a bug, but told me to 'raise awereness' on the forum to get it fixed. Instead of just fixing it. So here goes:What is going wrong:I set up a rule for Service A to send all prepaid reservations + products for travel agency A to a paymaster. This works fine.   Then I set up bookable service B to send all prepaid reservations + products for the same  travel agency A to the same paymaster.   Then the second rule works fine, but the first rule suddently "forgets" to send the products, and only sends nights.   And when you go and fix rule number 1, then rule number 2 starts forgetting to send the products.End result: We are stuck with hundreds of tourist tax, breakfast and cleaning fee items on the guests bill, and not on the paymasters. Can somebody tell a developer? Or tell me if I might be doing something wrong here?

5
A
1 month ago
E
enrique.bellonApprentice
asked in How Do I..

Suite 8 to MEWS PMS migration

Good afternoon comunity, I am looking for some experience in the migration from Suite 8 to MEWS, specially in terms of future reservation migration.Anyone has this situation?

2
M
1 month ago
M
M_belangerContributor
asked in How Do I..

Hide rates for Online Check-in

Hi, is there a way to hide rates for online check-in? Particularly for OTA bookings where the OTA collects the payment, or for wholesale rates where the Agent marked up the rate?

10
R
1 month ago
R
RinaApprentice
asked in How Do I..

Open Prepayments

Hi everybody, I was wondering, where I can find the open prepayments for 31.12.2023? Could you please let me know, if that’s the correct way to find them:Accounting ledger report – Mode: Grouped – Type: General – Date: 31.12.2023 23:59 – Group by: Accounting category. And then after ‘view report’ the ‘open prepayments’ are for the guests who paid for their future stay in 2024? Thank you in advance for your help!

1
S
1 month ago
O
OMAApprentice
asked in How Do I..

LOADING DE PRIX EN LRA ET NON LRA

Bonjour,Je suis à la recherche de la procedure à suivre pour loader un prix LRA et un prix non LRA dans Mews et le faire remonter correctement dans D-Edge?Comment les deux tarifs peuvent-ils cohabiter ?MerciOlivier

1
G
Mews Employee
1 month ago
DavidFoxx
DavidFoxxApprentice
asked in How Do I..

Payment Automation Set-up for Remaining Balance Due

Is it possible, and if so how, to set up a payment rule that automates the charging of a remaining balance due on the morning of a reservation’s arrival/start date?At the time of booking through the booking engine on our website, we collect payment for the first night’s room/tax plus any add-ons included during the booking/confirmation process. For multi-night reservations, the remaining balance is comprised of room/tax for nights 2 and beyond. I have not been able to figure out how to do set up a settlement rule. My first rule collects 100% of the first night plus additional expenses an products. When I attempt to create a second rule, I get an error message advising me “The sum of settlement values from all settlement rules with ‘Charge payment card’ action related to the parent rate group with ID… cannot be more than 100%”. Makes sense, but he only other option is a flat amount.  

3
DavidFoxx
1 month ago
DavidFoxx
DavidFoxxApprentice
asked in How Do I..

Posting offline charges from on-site outlets

I asked the AI support bot how I can post offline charges to room accounts but found no relevant information in the results or guidance offered. Our Square POS terminals in our outlets are not integrated with Mews because this integration hasn’t been released yet (or hadn’t as of late last year). Our Guests want to be able to charge their purchases from our outlets to their room accounts, including bar and restaurant checks. At our outlets, a Guest’s charge can be settled to a comp account in Square to balance the POS system and then the charge is physically passed off to the hotel’s front desk for the charge to be added to the Guest’s account manually. Posting it manually to the account is where I need help.So far, whenever I have had non-standard items that need to be charged to a Guest’s account, as the admin, I’ve had to create a product that is for the specific amount to be charged. From past experience with other PMS platforms, charges for variable amounts required only the filli

3
DavidFoxx
1 month ago
N
N.HALL ConsultingApprentice
posted in How Do I..

Pricing of room features - attribute pricing

I have a tricky one for you all & hope someone has a creative solution.Without having to create new space categories - you can quickly end with hundreds,…. how would you go about setting a price (supplement) for a feature.Let’s assume that we have 4 floors, and want to add €10 as a floor number feature for all spaces in a specific category.The Space category is Deluxe room and all the relevant spaces are attached.on the first floor no supplement with the base price being €200 on the second floor there is a floor supplement of €10 + €200 = €210 on the third floor there is a floor supplement of €20 + €200 = €220 on the fourth floor there is a supplement of €30 + € 200 = €230The same thought can be applied to other categories or other attributes like courtyard view, as opposed to park view.The only logical solution I can find would be to create a new space category for each floor & feature, and then set the price deferential….. but I want to avoid too many space categoriesSo we wo

4
N
1 month ago
M
M.BrandApprentice
asked in How Do I..

Integration IDeaS G3

Hallo zusammen, kann jemand Erfahrungen teilen bzgl. der Anbindung an IDeaS G3?Mir wurde von IDeaS mitgeteilt, dass z.B. Block Reservation nicht verarbeitet werden können. Wie geht Ihr damit um? ****************************Hello everyone, Can anyone share their experiences regarding the connection to IDeaS G3?I was informed by IDeaS that block reservations cannot be processed. How do you deal with this? 

1
MarketaOupi
Community Manager
1 month ago
P
praz1naApprentice
asked in How Do I..

nationality report

hi braintrust,Long time reader first time poster :)Does anyone generate a nationality-based guest revenue and room sales report? If yes, can you please enlist the steps to do so. Thanks in advance for your help.Pras

2
P
1 month ago
Hel.L
Hel.LContributor
asked in How Do I..

How to online check in guest other than booker in additional rooms within an online booking

We a boutique property that is in the process of switching to Mews…  We offer a fully contactless experience to our guests using an SMS guest communication & online check-in system (Akia) along with mobile keys (flexipass). But we are hitting a wall on setting up our system with Mews because we absolutely need contact info for at least one occupant in every room (otherwise we can not issue mobile keys).We had it working quite well on our previous PMS (despite that PMS’s numerous other failings) because by default they only allowed 1 room per booking, therefore always had contact info for every room.Does anyone in the community have any suggestions on how to approach this? NOTE: Our property does not have a traditional reception/front desk with staff available for manual check-in and the front door to our property is secured to allow key access only. So kiosk for check-in on arrival is not possible.

6
Hel.L
1 month ago
S
smehiaSuperstar Helper
posted in How Do I..

Groups and events management integration

Hello everyone We are looking for an integration that would help us manage our direct events and groups reservations (meaning not the “block booking” ones) and so we’re wondering if we could get any advice from you Mewsers. The idea, in a nutshell, is to be able to manage everything from encoding the reservation to the sending of the confirmation letter and/or contract Are you using one of those? With good results ? Easy to use? Is the level of encoding’s error or interface glitch with Mews acceptable ? Is the month fare interresting ? Thanks in advance for your feedback and inputs Regards to you all Stephane

3
S
1 month ago
P
Patrick HeistersApprentice
asked in How Do I..

Check in after midnight/end of day

Hi Collegues,I wonder if someone has found a solution for the problem if a guests without a reservation is arriving after midnight. How can he create a reservation for this night on a website that is using the booking machine of MEWS. Right now he can only reserve a room for the next day.The background is that we only have one security guard at night and he should not have access to the booking system. MEWS, the payment terminals and the key card system are already connected. The only thing missing is that the guest can book independently via the homepage.  

3
MarketaOupi
Community Manager
1 month ago

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