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632 Topics
K
KamalContributor
asked in How Do I..
Moving a reservation to another space

Anyone have an easy answer on how to move a reservation in one space to another space.I have tried on Timeline and on Reservation screen. Keep getting error that space is unsuitable. Its not, its a 4 bedroom unit to a 4 bedroom unit .Maximum occupancy is same.The long way would be to cancel and rebook but not ideal. Thanks

371
josue.orellana
Mews Employee
S
SonjaHelper
asked in How Do I..
City Tax

Hello everyone,I was just about to create the city tax as a product, but I stumbled across “5% of the accommodation price, but a maximum of €9”... does anyone have a good solution for this? Thanks :) 

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Sarah.Masterton-Brown
Mews Employee
A
Anna CEApprentice
asked in How Do I..
Zimmer blocken

Wie kann ich ein Zimmer aou of order setzten 

1206
Linus.Bihn
C
c.bartmannApprentice
asked in How Do I..
Umgang mit Warteliste

Hallo zusammen,wir sind von HS3 zu Mews gewechselt. In HS3 haben wir mit sogenannten Dummy-Zimmern gearbeitet, um Gäste auf eine Warteliste zu setzen, wenn wir zum Zeitpunkt der Anfrage ausgebucht waren. Sobald ein Zimmer wieder frei wurde, konnten wir die jeweilige Person unkompliziert übernehmen.In Mews stoßen wir hier an Grenzen:Wenn wir zur internen Planung eine Überbuchung anlegen, lässt sich zwar die automatische Buchungsbestätigung unterdrücken, allerdings erhält der Gast dennoch im nächsten Schritt automatisch den Online-Check-in-Link und weitere Informationen. Das vermittelt schnell den Eindruck, dass das Zimmer bereits sicher sei, obwohl intern noch keine finale Zusage vorliegt.Dummy-Zimmer sind leider keine Option, da sie in allen Statistiken und in der Buchungsstrecke erscheinen, also weder intern noch extern geeignet.Wie geht ihr mit solchen Fällen um? Gibt es bei euch eine praxistaugliche Lösung, um Gäste intern als „Warteliste“ zu verwalten, ohne automatische Kommunikati

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C
A
Anna CEApprentice
asked in How Do I..
Briefverkehr

Wo kann ich bei Mews persönliche Briefe an meine Gäste schreiben und ausdrucken?Das ist  für unser Hotel wichtig, da wir Wert auf persönlichen Kontakt mit unseren Gästen legen. Unser Klientel Schätzt das sehr und dankt es uns mit immer wiederkehrenden Buchungen.

333
Sarah.Masterton-Brown
Mews Employee
J
JordaneGApprentice
asked in How Do I..
Facture détaillée pour les clients

Bonjour,Côté facturation, les compagnies qui réservent pour leurs employés nous demandent parfois une facture avec le détail des tarifs journaliers. Sur les factures actuelles, nous voyons seulement le total du séjour condensé.La seule solution que j’ai trouvé pour voir le détail, c’est d’aller décocher l’option ‘’Facturer comme un package’’ dans les options du séjour. Ça fonctionne bien pour les compagnies qui ont seulement des frais de chambre. Par contre, en décochant cette option, on voit la ventilation de tous les produits forfait lorsque la personne est en forfait, même si ces produits sont activés en tant que package. Nous ne pouvons donc pas garder l’option de package inactive.Est-il possible d’avoir un type de facture avec la section ‘’Séjour’’ pour les tarifs journaliers ainsi que le total des produits forfaits condensés dans une section ‘’Produits du séjour’’, par exemple?

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Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
Multy currency

Hi everyone 👋,Is anyone already using the new feature? 🧪There’s supposed to be a note on the payment report 💰 that shows the difference – but I can’t seem to find it there 🔍. it should be listed on the excel eport between AA-AM if you look on the sample screen on the training.Any hints or suggestions? 💡Thanks in advance! 🙏

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Johannes Rott
Guru
O
olabergSenior Contributor
asked in How Do I..
Wallet Keys

Hi,We just started using digital keys with our Salto locks. It is awesome… We do however anticipate the Wallet Keys to be the real game changer.When it becomes available we will be leaning into it hard and pushing the the tech to our guests through our website, SM, email etc. and hopefully it will be the preffered way of unlocking our doors. Would it be possible to get some more info about what the requirements will be to make use of Apple/Google Wallet keys, and when it becomes available? The next months, this year, next year, 2027? Is the beta program already started? We would love to be a pilot.Thank you!

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james.taylor
Mews Employee
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c.willContributor
asked in How Do I..
Merge Tag - add. Product

Hey,does somebody can give me a hint how two summarize the additional products in the booking confirmation email? I am using the new function of personalizatiion our emails.As I have seen there are only marge tags for the summarization of services and taxes.I would be very grateful for help.Best wishesClaudia

424
Sanne
Guru
T
TamaraApprentice
asked in How Do I..
Promocodes

Hi guys, I am trying to figure out how to work with these promocodes or vouchercodes. I don’t understand the whole concept of it. I am so sorry :( I have a rate, I just want to create a code that the guest can type in during the booking and boom, the code has given the guest a 20% discount. Someone help me...

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Mathias Rajczak
Mathias RajczakSenior Contributor
asked in How Do I..
Austehende Zahlung

Liebe Community, ich habe eine Frage, wo kann ich diese Mail bearbeiten ? Mein Rechnungstemplates sieht ganz anders aus und ist bereits bearbeitet. Danke Euch. Mathias 

417
j.spiess
Superstar Guru
SK_RoHo
SK_RoHoApprentice
asked in How Do I..
Geschäftsführer

Hallo zusammen,kann mir bitte jemand sagen, ob es beim Online-Check-In möglich ist, auch direkt die weiteren Daten der Begleitpersonen abzufragen, also z.B. Vorname, Nachname, Geb.-Datum, E-Mail-Adresse?

602
SK_RoHo
G
GrupRV
asked in How Do I..
Voucher promo code used in reservation

Hi everyone,I'm trying to find a way to view a report that shows the specific promo codes our guests have used.We can create unlimited promo codes linked to a single Voucher in Mews. However, the booking report that groups by voucher only displays the associated Voucher ID, not the individual promo code that was actually applied. This makes it really difficult for us to measure the effectiveness of our marketing campaigns.I've also tried extracting this data via the API (as we have access), but the booking reservation only includes the Voucher ID, not the unique promo code.Has anyone found a solution for this, or is there a report I'm missing? Any help would be greatly appreciated!

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Guru
Jasmin H.Guru
asked in How Do I..
Double room with connecting door

Hello everyone,we have six rooms with connecting doors, i.e. six rooms individually or three family rooms with open doors.Does anyone have such a setup and can help me?My questions are:can the availability be set so that six rooms are bookable and as soon as one is sold as a family room, two rooms fall out of availability? How do I do the pricing? A double room vs. 1 ½ room price for families?Thanks, with best regards 

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Guru
Robin Gustavsson
Guru
Robin GustavssonGuru
asked in How Do I..
Changing VAT for Bookable Services

Hello,Does anyone know how we can change the VAT rate for the "Day/Night" product in a Bookable Service?Currently, we have two bookable services: a "stay" service and a "meeting" service.Room accommodation should be taxed at 7% VAT, while meeting room rental should be taxed at 19% VAT.However, both are currently set to 7%, and I haven't been able to find where to change this. Any help would be appreciated.Thank you!

302
Robin Gustavsson
Guru
V
Vegard KaspersenSenior Contributor
asked in How Do I..
Booking.com blocking emails - Before start Online check-in

Is anyone else facing problems with sending before start/before start reminders to booking.com guest?We are pushing very hard to get our guest so check-in online, however I see that booking.com is not accually forwarding these emails to the guest. In MEWS it shows as sendt.  I have tried to make a booking myself at booking.com and it is not working. I tried to remove the Sigin box, in the email templets, with just a link however it is still not working. Funny thing is that when I send the bill it has acually worked.  Does anyone know how to fix this?

188335
Johannes Rott
Guru
Johannes Rott
Guru
Johannes RottGuru
asked in How Do I..
MEWS Payment Report

Good morning everyone ☀️Is anyone else experiencing issues with the automated reports?Ours are coming through almost completely empty every day 📄❌Just wondering if we’re the only ones affected or if others are seeing the same 🤔🔍

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Johannes Rott
Guru
M
mewsmaniacContributor
asked in How Do I..
Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost

Hello dear Mews Community! We have changed our tax advisor. Until now, we worked with a physical folder, and 7 pages of the Mews accounting report were manually recorded. Now, we are transitioning to a digital exchange with a digitally equipped tax advisor. Are there any comparable hotels that digitally transfer their Mews accounting reports to their tax advisor? If so, what experiences have you had, and how do you work with Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost? I would appreciate specific feedback. Looking forward to your insights! 

26311
H
Dirkjan
DirkjanContributor
asked in How Do I..
Booking engine does not change number of guests

Hi, Today a guest pointed out that our booking module does not save the guest changes. So when you first select a date range with 2 adults and then view the rooms and select a room and add a child it does not save it and the booking is made only for 2 adults.  I made a screen recording wish might explain it more clearly:  

992
sanneke.vandenberg
Mews Employee
L
Little Jack Boutique HotelApprentice
asked in How Do I..
Digital Key problems, Vostio

Is anyone working with the combination MEWS - Booking.com - Vostio Digital Key?We've been experiencing issues from the very beginning, and so far, no one seems able to provide a solid solution.When a guest makes a reservation through Booking.com, they automatically receive a message from MEWS prompting them to check in online and create a digital key. Most guests are able to complete the online check-in, but then they don’t see the option to generate a digital key. In cases where guests do manage to create the key, it often doesn’t work upon arrival.In general, we’re also having ongoing issues with the functionality of the digital keys. The doors don’t open on the first attempts, and after multiple tries, it might eventually work.Is there anyone else who has experienced similar issues or has found a reliable way to resolve them?

915
jessica.becker
Mews Employee
Johannes Rott
Guru
Johannes RottGuru
posted in How Do I..
MEWS SMS Service

👋 Hi everyone,We’re currently considering whether it’s worth paying for the SMS service from MEWS to notify guests about the online check-in. 📲💬Alternatively, we’re thinking about using WhatsApp messages via our local chatbot partner instead. 🤖📱Both options come with pros and cons.what do you think about? 

13519
Johannes Rott
Guru
N.HALL Consulting
N.HALL ConsultingMaster Contributor
asked in How Do I..
Mews Analytics

Can anyone clarify whether revenue from availability blocks is reflected in Mews Manager Analytics, particularly in cases where none of the blocked availability has been picked up? I had understood that it wouldn’t be included until converted into actual bookings, but I’ve noticed no revenue increase even after the block was released and the spaces were booked.

703
Georg Gaag
NicolasLA
NicolasLASuperstar Apprentice
asked in How Do I..
Online check-in URL

Hello community, does anyone have experience sharing the check-in URL? We need to send through a MEWS partner and also manually the URL that MEWS generates for each guest to iniciate the online check-in process.Also, I take this opportunity to ask if this is feasible, maybe MEWS has not developed this possibility yet or prohibits it for some reason. Any information on this topic, will be appreciated. Regards, Nicolas.

39912
Robin Gustavsson
Guru
ChrisHo
ChrisHoHelper
asked in How Do I..
Kiosk Check In Meldescheindaten können nicht abgerufen werden

Kiosk Check In Meldescheindaten können nicht abgerufen werden, daher kein digitaler Check In möglich!! Fehlermeldung.Jemand Erfahrung??

372
J
Guru
J
JoanneApprentice
asked in How Do I..
Adjust rates based on occupancy with optional availability blocks

Hello!I´m encountering the following problem. Most of our rates are linked to our Rack rate, hence it is the one I adjust based on occupancy. For this I usually use the occupancy chart which is directly available within the rate, for convinience purposes and to avoid having to switch between several windows.However, we do also work quite a lot with availability blocks for our group requests, also using the “optional/tentative” option for these groups. Hence, it does happen that certain room categories have a very low availability, because optional groups take over the capacity, however the occupancy shown in the rate window is still low because the group is optional and not definite. Would it be possible to include a tab in the rate window, that you can decide whether or not it shows the occupancy including optional bookings? This would be very helpful for us!Or did anyone else find a better solution? As said, we want to avoid have to constantly switch between windows.Thanks a lot!Joan

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K
Community-widget-Referral-Program

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