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75 Topics

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EthrosHelper

asked in How Do I...

Bills Related to a Checked-Out reservation?

In doing our government reporting audit, I need to go back and check bills that are associated with reservations.How can I quickly and easily find bills that are associated with a particular reservation after the bills have been closed?As a reminder - once bills are closed - they disappear from the reservation (screenshot below)_ Thank you :)Ethan

2 months ago

DirkjanMaster Apprentice

asked in How Do I...

Multiple bookers with same email

Hi All, We have a company who make a lot of reservations and they have multiple receptionists who make the bookings and they all use the same email adres (reception@…….) is there a way to have to have multiple bookers with the same email adres so that all emails and invoices are addressed to the right receptionist?

2 months ago

AamApprentice

asked in How Do I...

DirkjanMaster Apprentice

asked in How Do I...

Mews App notifications

Hi everyone, I have a question about the news app and its nottifications. Some of our employees do recieve notifications about guest messages and some don't. They all have the option “recieve guest messages” enabled in their profile. They all have the newest IOS (16.3.1) but some of them don't even see mews under the settings. Any idea how to fix this? It seems very random who gets the messages and who don't..

2 months ago

SabineSchrHelper

asked in How Do I...

Online Check-in without cc

Hey all We want to change the settings for the online Check-in via Mews connector.Does anyone have an idea where we can change the settings? All our rooms are paid before guest arrivals. Therefore we do not want to ask again for their cc within the online check-in. Can somebody help and give me a reply where i have to change the setting? Looking forward to some help

2 months ago

EthrosHelper

asked in How Do I...

Instagram "Book Now" ?

Hi all,Does anyone use the Instagram “Book Now” button with MEWS?If so, how do you integrate?#hoteltechnewbie !Thanks!E

2 months ago

MatthiasHSuperstar Helper

asked in How Do I...

Maestro payments

Hi Mews community,I was wondering if any of the countries using Maestro for payments has found a solution for payments in the merchant. Currently we are loosing out to bookings to major OTA's who do accept Maestro. However, when a guests books through Mews he cannot use Maestro.Thank you for your thoughts 🙂

2 months ago

barb00saHelper

asked in How Do I...

Ordernumber on invoice.

Hello Mewsers!I am wondering if someone can assist me with adding a purchase order number to an invoice in Mews. Certain customers require this information on their invoices, but I am unable to locate the option in Mews' online help. Thank you!

2 months ago

robert.durafourgApprentice

asked in How Do I...

Automatic settlement failed email when manual reservation

Dear Community,When we enter a new reservation manually (taken through email/phone), we are faced with an automatic settlement failed email being sent every time we book a reservation in non-refundable, instantly, right after confirming the booking, even after taking cc details.Is the reservation sequence we are doing wrong, or are we not the only ones struggling with these automatic emails?

2 months ago

LukeApprentice

posted in How Do I...

What channel manager do you use to connect your rooms to AirBnB?

Hi,We are looking in to the options of adding our rooms and apartments on AirBnB. As there is no direct MEWS marketplace plugin (like the MEWS Booking.com marketplace plugin) we will have to use a channel manager. MEWS explains how to use a channel manager and which ones work with AirBnB, but that’s about it. No advice or feature list.So, I am looking at the channel managers (with Mews marketplace plugins) that should be able to do the job:Not Promoted by AirBnB, but these say they have AIrBnB support (so I’m not sure what the limitations are)Siteminder CubilisPromoted by AirBnB (and has MEWS marketplace plugin)Roomcloud Rentals United Yieldplanet STAAHI would like the following to work:Real time update of availability Tariffs and restrictions centrally managed in MEWS and pushed via channel manager to AirBnB Ability to chat with AirBnB guests via MEWS chat (like Booking.com Marketplace plugin does) So, I would really appreciate any feedback on these channel managers. What you like. W

2 months ago

EthrosHelper

asked in How Do I...

Can I have Multiple Reservations on one invoice?

A travel agency has 3 reservations on the books.They paid for all 3 with a single wire transfer. I would like to issue a single invoice with the 3 Reservations, such that I can record the single payment. I do not want to split the payment into 3 parts.We preach the Golden Rule → What Happens in real life is recorded in the system Is this possible? Or do I have to move the 3 rooms under a single bill? Thank you ;)Ethan Client will be sending a SINGLE wire for the full amount of all three reservations.

2 months ago

EthrosHelper

asked in How Do I...

How do I enrol an employee in a second MEWS University Learning Path?

I have a staff member that has completed the Front Office path, and now they are getting a promotion. Is there a way I can assign them another path and they get the alert? Thanks :)Ethan

3 months ago

SharonApprentice

asked in How Do I...

Integrating with Sage Line 50

Hi I’m new to the community. I am looking to Integrate Mews with Sage Line50, has anyone done this? Can they give me any advice on how you have found the process. Thanks, Sharon

3 months ago

MatthiasHSuperstar Helper

asked in How Do I...

Automatic Settlement - only charge certain products

Hi Mewsers, I was wondering if someone could help me with the automatic settlement rules.As per policy we want to charge reservations a couple of days in advance. This has been set as an automatic settlement rule for the different rate groups. We offer both RO and BB rates. If a guest books a BB rate, the breakfast product is added to the booking (packaged). In the rate group we’ve selected to charge both nights and products in order to charge the package as a whole instead of only the nights. However, with the products enabled, all items are now charged (ie. parking, museum tickets...), which we of course do not want. How are you all coping with this?

3 months ago

mooApprentice

asked in How Do I...

Enable skip cleaning not working

HiI have set up my hotels so that the staff can "ignore the cleaning" for some of our guests' stays.I checked the box in the stay options.But nothing to do, I do not have the option when the status of a reservation check-inCan you help me?

3 months ago

Georg GaagHelper

asked in How Do I...

Age-based breakfast prices with the Booking.com integration

We are using the Mews-Booking.com integration from the marketplace. The Mews support told me, that age-based breakfast prices are supported by their integration. I know how to set up everything in Mews, but I am not sure on how to do in in the Booking.com Extranet.The Booking.com support was unfortunately not very helpful so far. Is there anyone here who has successfully set up age-based breakfasts between Booking.com and Mews? What is your setup in Booking.com and does it map and display (children) breakfast prices correctly in Mews?

3 months ago

RiggiApprentice

asked in How Do I...

Mews terminal receipts

We want to configure the printing options of our Mews Terminal, so it only prints the customers receipt. A couple of weeks ago our management decided it was not necesary printing the merchant’s receipt anymorte and we always get up having a copy at the end. Is there a way we can customize that? thanks in advance.

3 months ago

barb00saHelper

asked in How Do I...

VAT number on invoice.

Dear Mews friends,I am having a problem with the listing of our VAT number on the invoices. The data of the customer is clearly listed including his VAT number, but our VAT number is not listed on the invoice. This data is entered correctly in settings, property, and general settings. Our own data are mentioned twice on the invoice.Below the example.

3 months ago

EthrosHelper

asked in How Do I...

Voucher for a specific time period?

We want to make a Special Rate that is available from April 1 - April 30th. I can make the Rate.I can make the Voucher -> And set the dates the Voucher is valid.I can make a booking engine for that voucher. I can’t seem to find where to restrict the dates that the Rate/Voucher is applicable. I’m sure this is blindingly obvious and I forgot …

3 months ago

EthrosHelper

asked in How Do I...

Delete old staff from MEWS University?

Is there a way to delete old staff member profiles from MEWS University?Is there any reason to do this?

3 months ago

Robin LindaartSenior Apprentice

asked in How Do I...

Feedback formulier versturen naar gasten

Hi,Wij zouden graag via Mews een feedback formulier naar de gasten willen sturen nadat zij bij ons hebben verbleven. Hoe doen jullie dit en wat voor formulier gebruiken jullie hiervoor?Ik begrijp dat we de mail templates hiervoor kunnen gebruiken, maar ik weet niet zo goed wat voor formulier wij hiervoor het beste kunnen gebruiken? Ik weet dat Mews hun eigen survey heeft, kunnen wij hier ook gebruik van maken en aanpassen naar onze eigen wensen?

3 months ago

tobiaskoehlerContributor

asked in How Do I...

No warning of overbooking through reservation prolongation via properties

Hi everybody,we recently stumbled across the challenge that it is possible (independent of the role and rights) to overbook a property if you follow following steps:Case:Guest wants to prolong his stay for another night and the reservation team did not check the availability for the next day (the hotel is fully booked on the next day) Reservation is opened with click on manage under properties tab the departure date is prolonged for one night no warning appears that there is no availability, it only shows that the change was successfull the timeline, however, now shows that we are overbookedI do have two big problems with that:Everybody, no matter the role and rights can overbook the hotel via this way there is no warning whatsoever, that the hotel will be overbooked when prolonging this guest’s stayDoes anybody know a way how to avoid this? Please do not say, check availability first ;). Thank you and kind regardsTobias

3 months ago

Robin LindaartSenior Apprentice

asked in How Do I...

Aanbetalingen

Hi allemaal,Voor bepaalde reserveringen vragen wij om een aanbetaling.Hoe verwerken jullie dit in Mews? Zowel de aanbetaling zelf als de daadwerkelijke betaling?Alvast bedankt!

3 months ago

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