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How Do I..

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ChrisVSenior Apprentice

asked in How Do I..

villevApprentice

asked in How Do I..

Managing apartments in different locations

Hello mewsters!I have been struggling with for a long time: what would be the best way to manage apartments that are located in different addresses than our hoste/hotel? We currently have two separate mews “profiles” but it doesn’t seem to help. One of the problems is to send individual confirmation emails/arrival instructions. I know there is lot of PMS’s systems that can do this easily, but is there a way to do this with MEWS?Thanks for sharing your best practices and tips!

6 months ago

SamSuperstar Contributor

asked in How Do I..

Split reservation final night

Hi Team,When splitting a reservation we used to be able to choose the time the reservation was split, now the time functionality has been removed.This is causing us a big problem for room moves after midnight on the final night of the stay, as it is no longer possible to split the reservation and perform a room move.Is anyone else experiencing issues with not being able to select the time a reservation is split?

6 months ago

BernieSenior Apprentice

asked in How Do I..

Place extentions in same room when booked through booking engine

Good morning all, We’ve gotten this situation a few times, so I thought I’d ask. We operate a receptionist-less hotel, where we utilize the kiosk and a digital receptionist. Sometimes guests find it easier to just book again through the booking engine, but it’ll place guests in a different room. It would be much easier for our operations if they were placed in the same room by default. Is there an option that I am missing, or anything in the development road map coming up? It’s a small thing for most people here but would help us out!

6 months ago

SandraSenior Contributor

asked in How Do I..

wie knüpft man Bettensteuer ab 2024 an die Raten an

Hi everyone - how do we implement “BETTENSTEUER” (like city tax) which is new from 2024? I did find a button Bettensteuer in Mews but only under PRODUCTS which would mean, that we would have to manually add this to each reservation. Surely this cannot be right…. Thanks for your help in setting this up :) Sandra

6 months ago

Nina HermanussenApprentice

asked in How Do I..

Registration card question

Dear Mews Community, My intern has a great question to share with you regarding digital registration cards:'Hi all! I would like to get started with digital registration cards using tablets. I would like to have guests fill in these registration card themselves at the front desk. Is it possible to link the registration cards on the tablet directly to Mews profiles so that employees don't have any extra work on this. Is this possible and if so how? Thanks in advance for your help!For our hotels we would like to start working with a digital form of registration cards. We do not want a full self check-in but we do want to digitalize this process. Is a kiosk the only option to do this? Thankyou very much for your help and insights. Have a wonderful day! With warm regards, Nina Hermanussen & Evy Luijten

6 months ago

AlidaMarkwoodApprentice

asked in How Do I..

MEWS Stripe in Mexico? What do you do if you cant connect to stripe?

Hey everyone! I am working at a hotel in Mexico and we are really interested in setting up stripe but for our Mexican Bank account. Does anyone know a timeline on that? I heard that it was coming!Thank you.

6 months ago

JonesMaster Apprentice

asked in How Do I..

Connection Error

I was wondering if anyone else has had this issue with Mews and Booking.com. Or knows what can cause it? Our Inventory updating was turned off due to an unexplained error. This is bound to cause huge problems. This was the error message we were sent from Mews: <?xml version='1.0' standalone='yes'?> <availability> <fault code="401" string="Authorization Required" /> </availability> All your inventory operations are disabled because of the error and no updates are being sent! It’s been about a month with little to no explanation from Mews or Booking.com.

6 months ago

Georgina FMaster Apprentice

asked in How Do I..

Can we override restrictions from the PMS?

Hi, we have a restriction enabling a 2 night min at weekends (ie always on restriction which is closed to stay Fridays & Saturdays, with an exception of 2 nights).Occassionally we have a gap - eg. a Friday night where the Thursday before and the Sat, Sun after is booked.How can we permit that booking to be made. I have tried to remove the restriction to make the booking and put it back in, but it doesn’t work and seems very complicated. Does anyone know if there an override function for employees with permissions? I can’t see anything in knowlegde base.Thank you very muchGeorgina

6 months ago

rababApprentice

asked in How Do I..

Automatic service charge

Hello enveryone,hope you’re doing well.I would like to set up a % of hospitality which I call "automatic service charge" at the time of making the invoice (check-out) and which will be calculated on the basis of the revenues of several points of sale (% on tax excluded)Could you please tell me how I could implement this on Mews?at the same time I hope that it will be optional in case a customer refuses that it will be added to their invoicethank you in advance for your help.

6 months ago

Hendrik RenkenContributor

asked in How Do I..

Count of Reservation in the API

Hey Community, We built an automation with zapier to automate the procedure with our Guest card. Currently we run into a challenge with bookers that have more than one reservation assigned to their name. I found a solution but therefor i would need the count of reservations of the booker.Do you know if that number is send through the API or is there any way to get that number into an ZAP? That would help me a lotAppreciate your answers Hendrik

7 months ago

DamienJanssensHelper

asked in How Do I..

Follow up Proforma

Dear community,Our accounting department often experiences problems to match proforma numbers.When we notice a bank transfer coming in to our bank account mentioning a pro forma number a huge amount of time is spend in order to find to which reservation or event it is related to.As from the best of my knowledge it is not possible to look up pro forma bills in Mews we have to start an internal investigation of who sent the proforma and then match is with the correct bill.I’d love to know if someone has a best practice to share.

7 months ago

Franziska G.Superstar Apprentice

asked in How Do I..

city tax

Hi thereJust curious, if somebody has a better solution than house use rooms for complimentary guests, who don’t have to pay city taxes.We find it very annoying, that the house use rooms don’t exist on arrival/departure lists for reception staff (except the room status list). Since during winter season we do have a lot of house use rooms (for music bands) it would be very helpful, to have a better solution.Looking forward to any feedback or experiences on this issue.Kind regards

7 months ago

mauritsbotsGuru

asked in How Do I..

Booker credit card for guarantee

OK, probably not the first time this question has been asked.. but how do we get a BOOKER to add their credit card themselves for guarantee purposes in MEWS.. 😯

7 months ago

barb00saMaster Helper

asked in How Do I..

Returning customers and credit card problems

Dear Mews freaks here,does anyone have the same problem as me? If there is a direct reservation from a customer or is a returning customer who has a credit card in his customer record an automatic mail is still sent to the customer to say that there is no credit card in the system for him even though he has given it on the phone. Is there any way to do this when a reservation is made for a returning customer that the credit card is automatically linked to the new reservation? And furthermore, when we are checking in a customer, Mews indicates that no pre-authorization was made for the reservation even though it is present in the system. Is there any way to avoid this. Hope someone can help me with this? Robin

7 months ago

VilborgApprentice

asked in How Do I..

Splitting a group

Is it possible to split a group reservation? To move f.eks. one reservasjon from a group reservation to another, but not the whole group?

7 months ago

TomDMews Employee

posted in How Do I..

What workplace privileges should I allocate to whom?

Are you struggling with deciding which workplace privileges you should assign to which employees?What rights would make sense to give to Housekeeping, so that they can do their job as best as possible? In this case, I think I know how to help you.Find a list with recommendations and best practices on how and to whom to allocate those privileges in this article.

7 months ago

MickGuru

asked in How Do I..

Accounting Category by Space Category

Hi All,I am seeking guidance on the optimal configuration of accounting categories in Mews to accurately allocate revenue across various space categories. Specifically, our objective is to delineate revenue as follows:Guest Rooms: To be categorised under 'Room Revenue' Car Parks: To be designated as 'Car Park' revenue Meeting Rooms: To fall under the 'Meeting Rooms' Revenue Co-Working Spaces: To be classified as 'Co-Working Space' revenue Bikes: To be accounted for under 'Bike Revenue'Mews provides the flexibility to assign an accounting category to Space Categories, Rates, and Services.However, it is unclear which accounting category takes precedence when all are assigned.I initially assumed that assigning the appropriate accounting category to the respective space category would supersede any other configurations. However, we have noticed inconsistencies in the resulting revenue splits.Could anyone please provide insights into how you have it configured & working correctly.Your i

7 months ago

Luke.RSenior Apprentice

asked in How Do I..

Sending A Company Account Statement

Does anyone know if its possible to generate a statement of account (a list of outstanding invoices) for a company or guest?Thanks in advance!Luke

7 months ago

Georgina FMaster Apprentice

asked in How Do I..

Cascading rates?

Hello, does MEWS have the ability to reduce the daily rate according to the length of the stay - i.e. 20% discount for 3 nights of more.Thank you very much

7 months ago

barb00saMaster Helper

asked in How Do I..

Automatic e-mails in different languages from Mews.

Dear colleagues and Mews addicts ;-)Does anyone know why a customer sometimes gets automatic emails in different languages from Mews.Have a customer who books online on our site in Dutch language. Gets an automatic mail forwarded in French. Afterwards a mail " Before start" in Dutch then a mail " Booking confirmation" in Dutch then a mail " succ pre" again in French. Customer is angry and wants his mails in Dutch and when I check his customer card I see that the Dutch language is set there. Does anyone know what to do?Gr Robin

8 months ago

Gerjan HebersApprentice

asked in How Do I..

CBS

Hi,Which report are you using to fill out the monthly CBS (Dutch) statistics?I'm using the statistics report, but because in The Netherlands we only register 1 nationality (person) per room these figures are not right. Most rooms are occuupied with 2 persons, so I counted all figures times two, but there is still a big difference when I compare it to the guest totals of the manager report.Hopefully someone have a solution for this? Thx Gerjan Hebers

8 months ago

SanneHelper

posted in How Do I..

Kiosk - look and feel

Hi Community!We are launching the Kiosk soon 👏🏼 I'm looking for inspiration for the actual, physical Kiosk. Do you have a booth, how is the signage, how do you nicely store the keycards etc. Would be great if you could share some pictures with me (email below) and any other tips you might have from your experience. Thanks!Regards, [email protected]

8 months ago

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