​@Karst as far as I know booking x mews there is just a possibility to have 4 categories linked. We have done the onboarding for two hotels in the past two months and that was the information we received from our onboarding manager. 
hence we do have 

0-5

6-11

12-14

15-xx 

as we do need that set up regarding Austrian law for city tax reasons. 

​@Johannes Rott thank you for your reply. 

If I understand correctly you mean direct integration from Booking to Mews? We have it setup currently via Siteminder. 

Anyone using Booking → Siteminder → Mews? Or is everyone on the direct integration? 

Hi ​@Karst,

I’m Paul - one of the Community Ambassadors - and I’m happy to help clarify your questions regarding Booking.com age categories.

In order for age categories to be integrated correctly in Mews reservations, the age categories buckets need to be identical in Mews, in the Channel Manager age categories mapping in your SiteMinder integration in the Mews Marketplace, and in the Booking.com extranet.

More information can be found in this article: Configuring channel manager settings to receive reservations with age categories

If you would like Mews Support to review your specific age category configuration and investigate further on your Booking.com reservations that integrate with the incorrect age category, I would invite you to open a support ticket via our chatbot.

If you have any questions, please don’t hesitate to let me know! 

Best regards,

Paul

Hi ​@paul.boulom ,

thanks for your message! I can't really find where the discrepancy is. I have raised a ticket with support now to investigate, thank you for the suggestion.