How Do I..

As the header reads. We make notes on the guest invoice in the restaurant but the notes don’t show on the final bill. Usually the notes are ref.numbers or group names. Essesntial for the billing department and also the customer. Help, please.

Hello mewsters!I have been struggling with for a long time: what would be the best way to manage apartments that are located in different addresses than our hoste/hotel? We currently have two separate mews “profiles” but it doesn’t seem to help. One of the problems is to send individual confirmation emails/arrival instructions. I know there is lot of PMS’s systems that can do this easily, but is there a way to do this with MEWS?Thanks for sharing your best practices and tips!

Hello .We are new to mew. I read an article on saving filters for reports and creating a custom link.Sounds like a great idea. i tried that. Created a custom link. When I click on the link ( In custom links section ) nothing happens. Does anyone use this feature ? Thanks.

Hello fellow Mews users,I'm currently facing a challenge with managing "sandwich days" in our booking setup. We typically require a minimum three-night stay for arrivals on Thursdays, Fridays, or Saturdays. However, when a guest books from Tuesday to Friday and there's another arrival scheduled for Sunday, this blocks potential guests from booking a Friday and Saturday stay.I'd like to enable two-night bookings starting on a Friday in such cases. Could anyone advise on the best way to create a manual restriction in Mews to allow this?Additionally, how does your team handle these types of sandwich days? At the moment, I'm manually scanning the timeline for the entire year to identify and adjust them, which is quite time-consuming.Any tips or best practices would be greatly appreciated!

Hello, we run a nature resort at visitlaagen.no. We have integrated with Zapier to give a better experience using automated SMS giving people all the info about their stay, including the code to the lock box of their exact unit on the day of arrival. It’s working like a charm.However, after having integrated with Booking.com, we got ourselves a problem. Having flexible tickets at Booking.com means that customers are free to rebook their stay at another date. This completely messes up the Zapier integration. There is a Zapier field called “Updated” which is supposed to provide info about the altered bookings. This field would probably help, because we could then listen to that field when it returns an updated booking and change it accordingly, However, the “Updated” field seems to return all the available bookings instead, making it impossible for us to discern the updated ones. Any ideas on how to fix this?Best,Jan

Hallo zusammen, kann eine bereits geschlossenen und “zurückerstattete” (bereits bearbeitete) Debitor Rechnung nochmals bearbeitet werden / zur Bearbeitung geöffnet werden? Falls ja, wie???  Besten Dank für Hilfe!!!!

Hallo Zusammen, uns stellt sich folgendes Problem:Wir möchten einem Gast ein Angebot für einen Aufenthalt in der Kategorie “ANGEFRAGT” senden.Gibt es keine Möglichkeit die Kategorie ANGEFRAGT ohne Optionsende zu versenden?Der Gast erhält momentan bei jeder von uns verschickten ANFRAGE eine E-Mail mit dem Text: “Ihre Reservierung wird gehalten, bitte bestätigen sie bis zum XX.XX” Dies ist aber faktisch falsch, da wir in der Kategorie ANGEFRAGT kein Zimmer für den Gast zurück halten, diese sind alle weiterhin offen buchbar. Korrekterweise müsste der Text in der E-Mail umformuliert werden, es müsste von Angebot und nicht von Reservierung gesprochen werden und das Optionsende müsste gestrichen werden. Dies führte nun wiederholt zu unangenehmen Telefonaten und Mailverkehr.Hat jemand ähnliche Erfahrungen gemacht oder kennt eine elegantere Methode eine Anfrage für ein Zimmer zu versenden? Vielen Dank!

Hi :)I found this info: Mews automatically maps your space categories; you can remove any you do not wish to send. If you want to add more, you can manually map them.But how do i remove a space type from the booking engine ?Do i need to map all my categories to do this ? 

How do I undo a creditcard refund when the card is not at my disposal anymoore?Thank you for you help!

Has anyone found a way to make availability blocks visible on the timeline? Right now, I create availability blocks with the links so that guests can book online, but nothing shows up on the timeline to indicate that those spaces are blocked for those dates. The best I’ve done is to add the event to the calendar, which then shows up with blue dots along those days on the timeline. I like using the availability blocks for events, but our front desk staff hates that when they scroll through the timeline to check availability, there is no visible block or anything to indicate that those days are blocked until they try to create a reservation. 

Hi there, We’re in the process of starting with a new OTA. How do I make an incoming reservation immediately do the following? 1) create two bills: one for the guest (city tax + incidentals to be paid by guest); one for the OTA (prepays accommodation). How do I route specific items to specific bills?2) to have the bill for the OTA automatically associate with the OTA (so guest remains owner; OTA is associated profile)Thanks! 

A guests need a booking confirmation with all the guests names for Visa purpose.I have added all the names to the booking but when I send out the confirmation only the main booker name shows up. How can I sent out a booking confirmation with all the guests names on it? 

Buenos días,Nos gustaría consultarles acerca del proceso de traspaso de facturación desde Mews al programa de contabilidad SAGE. Actualmente, hemos observado que las ventas se traspasan desglosadas por cada día de consumo. Por ejemplo, si una reserva abarca cinco días, se generan cinco líneas contables con la cuenta de venta correspondiente.Este formato nos está generando dificultades a la hora de conciliar los ingresos con los movimientos bancarios, ya que no coincide fácilmente con los importes totales cobrados.¿Existe alguna manera de simplificar este proceso para que la información contable se agrupe de forma más manejable o resumida? Agradeceríamos mucho cualquier orientación al respecto.Quedamos atentos a sus comentarios.Un cordial saludo,

It would be a great development if there was the option of having saved filters for reports in the reporting area. Not in the export version, but that you can save reports with your own filters and create them as required. And not have to adjust the filter every time. Analytics is not an alternative for me here.

Bonjour, Je ne trouve plus le rapport Taxe de séjour dans la partie Finances Merci pour votre aide

I can't figure out if I can implement a restriction the way I want to. I wish to restrict a space type to a specific LOS based on lead time. For example: If it’s less than 10 days before arrival, a 3 day LOS requirement If it’s more than 10 days before arrival, a 4 day LOS requirementIs this possible? 

Hi everyone! Does anyone know if it's possible to configure a video to play or appear after a guest completes their online check-in?We'd love to use it for a quick welcome message :)

Hello! We are new to the Mews community and are running into a small issue.Currently we have a minimum stay set up for the Fridays (3 nights) and Saturdays (2 nights) throughout the year.We have this setup through a closed for arrival restriction with the exemption being the minimum nights. However, we would like for this restriction to disappear X amount of nights before the arrival date to fill in any remaining gaps.We have tried adding a Maximum Before exemption, but this does not seem to work. Do you have any tips & tricks? Kind regards, Patrick 

Hello everyone,Hope everything is good on your side.We have a quite important problem as the VAT % has changed in a few invoices last time see attached picture. I have already checked the parameters but nothing changed see attached picture.Has this happened to anyone else? Kind regards, 

Hello  Wondering if anyone can help me do this. I need to create a reservation sales report for Summer season for a specific space- may 1 2025 to oct 31 2025I think I know how but on the interval option I cannot see the ability to do a range. I see current month, year, quarter etc. Any help , much appreciated. Thanks. 

Is there a way to restrict a rate in the Mews booking engine to mobile only? We want to offer Mobile path discounts on OTAs, but I cannot see a way to match this on the Mews Booking Engine. 

Hallo zusammen!Ich stehe mal wieder vor einem Rätsel.Wir bieten seit Kurzem die Möglichkeit, das bei Buchungen über unsere Website (IBE vom Channelmanager, nicht von Mews) nicht nur per Kreditkarte sondern auch per Paypal bezahlt werden kann. Wenn eine Rate gebucht wird, die direkt bezahlt werden muss, schickt Mews direkt diese Mail an den Gast, dass nicht abgebucht werden kann, weil keine Zahlkarte hinterlegt ist. Der Gast hat aber bereits per Paypal bezahlt. Selbst wenn ich die Zahlung Minuten später verbucht habe, ist die Mail schon raus. Das führt bei den Gästen zu Verwirrung.Gibt es eine Möglichkeit, dass die Paypal-Zahlung irgendwie von Mews registriert wird und diese Mail, dass nicht abgebucht werden kann, nicht rausgeht?Wie handhabt ihr das bei Paypal-Zahlungen?Vielen Dank und viele GrüßeHeike

Hello All, we’re quite new to MEWS and this is my first question in this community. Attending Unfold in Amsterdam next week while searching for Hotels I recognized at BobW guest options for Local gym access and Breakfast partners all integrated in the Mews Booking Engine as it seems. Does anyone know what software integration can be used for such nice features? We are in the city centre of Hamburg/Germany and surrounded from nice Fitness Studios and Cafés. Would love to have a nice software solution. Attached pictures I found on BobW.coThank you!kind regardsMoritz 

Just finished onboarding but we have not been able to setup our prepaid OTA rates correctly. Are any of you in an area where Expedia rates are programmed in your PMS as net rates and tax is withheld and paid by Expedia? If yes, how did you set up your rates in Mews?

I have been working through the various pieces of documentation to setup GA4 and the MEWS Widget with mixed results. After implementing the setup, i opened google tag manager in preview mode as well as GA4 in debug mode to check that events were being triggered. While navigating through my website, events were triggered successfully up until where i would expect the purchase event to trigger. While a purchase was made and all events leading up to the purchase were triggered, the purchase was not triggered at all, as well as no page location or page name triggering.  I have double checked my setup and implementation a number of times with no obvious errors, and also reviewed the community topics (some of which seem to have a similar problem but never got an answer).  Hoping to find some guidance from anyone that has had the same issue.