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  • 537 Topics
  • 2,001 Replies
537 Topics
lisetbom
lisetbomApprentice
asked in How Do I..
Assa Abloy expires to soon

Hi!We are experiencing (with some of the rooms) that the roomcards expire to soon.Does anyone know how we can resolve this?

292
lisetbom
letsrevenue
letsrevenueApprentice
asked in How Do I..
Monthly KPIS and future stays

Hi everyone!It’s my first month at Mews and I am getting crazy to prepare the end of the month reports. I am very surprised how difficult is to pull out basic KPIs such as occupancy %, revenue and room nights per channel/segment for a closed month. I still don’t understand why the reservations by source report doesn’t count the manual reservations.I have checked Mews University and the discrepancies between the manager report and the reservations report… too much work that could be easily solved with a simple dashboard. Plus you need to run month by month if you wanna see how the pace is performing for the future. Personally I expected much more from Mews regarding KPIs. It’s definitely not at the same level of the rest of the platform. Just start with the basics!I would appreciate some guidance to make the reporting process easier. Thanks!

291
barb00sa
B
boskovicbojanaSenior Apprentice
asked in How Do I..
Handling fee to be calculated automatically

Hello,For each service that is not handled by us directly, ex transfer, ski pass...etc we are adding a handling fee 5% of the total of a certain service this is applicable to.My question is how to set up this in mews so that once handling fee is to be added into the bill to automatically calculates 5% of the price of the product refers to vs how we do now, calculate manually and then place it on the guests bill. Thank you

281
jessica.becker
Mews Employee
R
RobWuApprentice
asked in How Do I..
MEWS landing page language selection?

Hi all,First post here. I'm running tech support for a small rental apartment website that will integrate MEWS into it's pages.So not really up to speed with the whole MEWS system/backend tbh.Our website is multi language (NL/EN/DE), and will have a button to switch to the MEWS landing page for date searches, booking etc.What I would like to set up is that every language version of the website will open up the corresponding language version of the MEWS landing page.So the button on the Dutch website will open the Dutch version of the MEWS page, the English website the English landing page etc.The MEWS backend has all languages set up, and this all works in the frontend. So that part is fully set up and finalized.Any tips on how can I set this up in a weblink on a button, so I can ‘direct’ the landing page to a preferred language.Thanks for all replies,Rob WuPakasa - LeidenHolland

695
barb00sa
j.spiess
Senior Guru
j.spiessSenior Guru
asked in How Do I..
How do I setup a booking engine without guest count ?

Hi there!For a bookable service for space like parking or bike, or similar a guest /adult count doesn’t make sense. Is it possible to disable the adult count field in the booking engine for that bookable service somehow?I checked  help and asked the bot, and searched feedback, but could find anything in that regard.So I figured either I am missing something obvious, or it’s really not there …?Best regards,JP.

422
j.spiess
Senior Guru
G
GarenneMaster Apprentice
asked in How Do I..
déterminer une heure limite d'arrivée possible dans le mews booking engine

Bonjour, nous souhaiterions qu’il ne soit plus possible de réserver une chambre dans notre hôtel au delà de 21 heures le jour meme. Donc stopper les ventes à 21h.Comment paramétrer le MEWS booking engine pour qu’au dela de 21h il ne soit plus possible de réserver une chambre à l’hôtel le jour meme.En vous remerciant pour votre aideBien cordialement

1027
jessica.becker
Mews Employee
ChrisHo
ChrisHoSuperstar Apprentice
asked in How Do I..
Integration von XRechnung Deutschland

Guten Tag zusammen,gibt es Informationen, wie die Integration von XRechnung Deutschland in Mews abläuft? Die Integration im Marketplace/Abonnements ist bereits durchgeführt. Schaltete Mews das Programm ab 01. Januar 2025 automatisch aktiv oder muss eine manuelle Freischaltung durchgeführt werden (wenn ja, wie?).Es wäre schön, wenn jemand mehr Infos hierzu hätte! Besten Dank!   

661
jessica.becker
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
University team admin

Is there a way to have an overview what courses your team members has finished and what their progress is and also assign members to courses? Kind of an university team admin?

514
jones.eth
Senior Guru
littlemonkeyhostel
littlemonkeyhostelContributor
asked in How Do I..
Automatically check in guests who completed online check in

Hi all, Is there a way to automatically check in guests who completed online check in? It would work in the same way the online check out works. Guests that complete the online checkout are automatically checked out. Thanks

1041
elena.pudova
Mews Employee
B
BernieHelper
asked in How Do I..
Booking engine for hourly services

Will the booking engine for hourly bookable services just show up whenever it is enabled? I am anxiously  waiting for this feature, but I’m not sure when I can start to set this up properly. 

872
B
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Georgina FSuperstar Apprentice
asked in How Do I..
Is there a way to Reorder spaces

Hi, I can see how to reorder space categories but is it possible to reorder the actual spaces?We use room names rather than types and would prefer if we could have specific rooms/spaces to be booked first so ordered first, but it does not seem possibe in the space set up to order them?

271
ivan.fernandez
Mews Employee
A
AlexMPHSenior Apprentice
posted in How Do I..
Tax-Exempt Reservations / Removal of VAT without duplicating your product library.

We have been using MEWS since March 2024 and are located in Ohio, USA. Due to our location, we work closely with government agencies, local higher education organizations, and several 501© tax-exempt organizations. We asked this during our onboarding almost 10 months ago and received the same responses listed in Can you generate invoice without VAT  Summary - duplicate your product library (both Stay and Additional Services) that have the option of a taxed and non-taxed item/stay/product, or, create a product that you add to the bill as a negative amount equal to the taxed amounts. Has anyone found any other “work arounds” to this? Is ​@Mews Community Team  looking into a more user-friendly alternative (I provided a suggestion in the topic linked above)? I assume we are not the only company that runs into this issue, so are there any other issues other people are running into, or other solutions? If your company runs into this issue, or you think you might, please like/comment/follow t

371
Sarah.Masterton-Brown
Mews Employee
S
Sebastian_MVSenior Contributor
asked in How Do I..
Buchungseingang Channelmanager - automatische Verbuchung als Überweisung

Wir bekommen unsere Buchungen von Booking über einen Channelmanager. Unsere Zahlungen von Booking erhalten wir am Folgetag als Überweisung.Wenn Gäste nach Feierabend buchen, können Sie zwar über den Kiosk einchecken, müssten aber die Rechnung theoretisch noch einmal bezahlen. Daher meine Frage: Gibt es bei Mews die Möglichkeit, dem Vertriebskanal Booking eine bestimmte Zahlweise (Überweisung) vorzugeben, damit der offene Betrag sofort auf Null gesetzt wird?

642
j.spiess
Senior Guru
M
MannyMaster Apprentice
asked in How Do I..
Group Booking- proforma invoice

Hi Everyone,I wanted to know what is the correct procedure for handling Proforma Invocies for group bookings.I would like to send a pro-forma invoice when booking the group, but I do not yet have the list of rooms, How should i do it?At moment I make invoices in an excel file, but i would like to start use Mews.Thank you for youyr help!Manny

1506
M
Châu LE
Châu LEApprentice
asked in How Do I..
Closing Bill Issues from recent release: Credit note not visible

Hi Mews Community, I would like to know if any of your hotels are facing an issue regarding the management of adjustments and credit notes? In our hotels, when trying to create a credit note, it is impossible to view it and correctly associate it with the following items: Bill, payment For exemple, An invoice for €900 A credit note for €150 A payment of €750The balance should be balanced.The issues encountered are:The credit note is marked as "unpaid," when it is actually a refund, and it is listed under invoice xxx, although it is not an invoice. It is impossible to reconcile the unpaid invoice, as the credit note is neither assignable nor identifiable in the system. (Previously, there was a line in the billing tab.)Are you facing this issue too? If so how did you solve it? Any tips would be greatly appreciatedBest regards,  

713
elena.pudova
Mews Employee
S
SabineSchrHelper
asked in How Do I..
Online Check-in without cc

Hey all We want to change the settings for the online Check-in via Mews connector.Does anyone have an idea where we can change the settings? All our rooms are paid before guest arrivals. Therefore we do not want to ask again for their cc within the online check-in. Can somebody help and give me a reply where i have to change the setting? Looking forward to some help

2146
J
Guru
J
Guru
Jasmin H.Guru
posted in How Do I..
E-mail dispatch error

If an email cannot be delivered, the system should send a notification.It happens again and again that offers / confirmations are not delivered.In daily business it is not possible to check every day whether everything has been transmitted without errors. Are there any ideas for this?You are also welcome to vote here: create task when e-mail bounce – Welcome to the Product Ideas Forum Regards, Jasmin

80
J
Guru
M
MaxMaster Contributor
asked in How Do I..
Add COMPANY NAME in the Booking Engine

Would it be possible to add an optional company name field in the booking process?During the week we have a lot of business guests and they need an invoice in the name of the company. There are many reasons why this makes sense: It helps us already before check-in to see who's coming or identify several reservations by guests from the same company or a booking from a new guest from a “returning” company or you can reduce the number of change requests because of wrong billing address etc…..It’s useful and necessary in every way and the OTA’s send this information as well.This couldn't be too big of a deal, or?Thanks,Max 

1723
elena.pudova
Mews Employee
A
alexgloedeApprentice
asked in How Do I..
Reservierungsbestätigung ausdrucken

Hallo zusammen, kann mir jemand sagen, wie ich eine Reservierungsbestätigung ausdrucken kann, weil der Gast sie per Post haben möchte?

652
Sarah.Masterton-Brown
Mews Employee
A
AnnaWSenior Contributor
asked in How Do I..
Tip handling check out

Hey,how are you handling TIPs on reception?The easiest way is probably to book a product on the bill.But is it also possible for the terminal to ask whether the guest wants to add a tip during the checkout?And then it’s booked automatically?Does anyone have experience with this? Thank you :) Kind regardsAnna

463
c.rex
A
ablagoevApprentice
asked in How Do I..
Dietary/Allergies information

Is there MEWS report to export dietary information on guest profiles? Alternatively where can food allergies be recorded and easily exported via a MEWS report?

641
elena.pudova
Mews Employee
M
MargotHotelTApprentice
posted in How Do I..
Timeline Update

Dear CommunityWe used to be able to see all the rooms of the “group” (if a reservation belonged to one) lighted up when clicked on one in the timeline. This was easy for room allocation, to make sure reservations of two or three rooms were not placed on opposite sides of the hotel. I noticed today that this feature is no longer working. I preferred it when it was still possible to see the entire group, this made my work a lot easier. Now I have to manually go to each reservation to make sure I’m not missing something. Any one else having trouble with this? 

493
Sarah.Masterton-Brown
Mews Employee
M
MaxMaster Contributor
asked in How Do I..
Can you generate invoice wirhout VAT

I am looking for a way to generate an invoice without VAT. This is only relevant if the customer is a tax exempt organization. Does anyone know how to…? Thx

1015
A
P
PHman88Helper
asked in How Do I..
Billing - added product displayed twice

Dear Mews, I noticed that on the billing screen, an added product is henceforth displayed twice.(although in fact consumed only once)I see this is to do with either “Linking product to reservation” or not.If you do (which is default), the 1 product is listed twice on the billing screen.If you don’t, the 1 product is listed once on the billing screen.1 product being listed twice on the same bill creates confusion - it gives the idea that there were two consumptions (whereas only one was taken).However, as the default setting is to link the product to a reservation, there must be a good reason to work this way? Please let me know what the best way to work is.Most clear way to work, as far as I am concerned, is that 1 added product is listed once on the billing screen (~ siutation 2).Any implications I should be aware of when not linking a product to a reservation?---I will visualise both situations:  Situation 1: one product (minibar consumption) is added and ‘product is linked to reserv

1306
P
J
JonathanSaavedraApprentice
asked in How Do I..
rates issues after a push Yield Planet

Im having some problems after manual push from MEWS to Channel Manager :( After the push I have received some reservations Full Board but as Only Accomodation rate Anybody else?

362
Sarah.Masterton-Brown
Mews Employee
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