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Hi all,

We don’t have an MDM in place yet. Right now we manually restart all kiosk iPads once a week for updates and because they run 24/7. I’m looking to set this up properly so we can automate updates and reboots and keep the devices stable.

What I’m trying to achieve

  • Remote weekly restart (soft reset).

  • App updates for the Mews Kiosk.

  • IOS updates in a fixed night window.

  • Keep the iPads locked in Single App Mode so guests can’t switch apps after the update.

Questions

  1. Which MDMs are you using successfully with Mews Kiosk iPads?
    (Mosyle, SimpleMDM, Jamf Now/Pro, Intune, Meraki, other?

  2. Can you fully automate a weekly flow like this?

  • Turn Single App Mode off
  • Update the Mews Kiosk app
  • Install ios updates if available
  • Remote restart
  • Turn Single App Mode on again (auto-launch kiosk)

Goal is simple: fewer evening surprises, healthier devices, and no manual work. Thanks for any concrete tips or feedback about a setup that works in production.

 

Grt,

Emilie 

HI ​@Emilie Getaway Good question, I’m curious about this too. I’ll gladly follow along for interesting answers!

As far as I know and also from some limited experience myself, Jamf is an awesome product. But if you are in the M365 world, I would also look into Intune. 

In this thread, ​@j.spiess wrote: 

Since we, and most probably everyone else (?) is running the App for Guest SelfCheckIn in Single App Mode / Kiosk Mode on the iPad automatically updating the app through the app store or via MDM is not possible. I guess because the App is forced to stay open and cannot be updated while open.

This is also helpful: https://learn.jamf.com/en-US/bundle/jamf-now-documentation/page/Single_App_Mode.html

 

ChatGPT tells me, that it might still be possible, but who knows: 

💡 Pro Tip

You can automate this process with a Jamf Policy or Smart Group:

  • Scope devices with outdated app version

  • Trigger:

    1. Disable SAM

    2. Update app

    3. Re-enable SAM after confirmation

Alternatively, use App Refresh schedules during maintenance windows when devices can temporarily exit SAM.

 

I think I would try to get in touch with Jamf and ask them if your scenario is possible. 

And please keep us posted here! :) 

 

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