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Hi, 

I’m trying to figure out how to correct an error in a rate on a closed bill. 

For example, a guest has checked out, and the rate posted was 10,000 x 4 nights. This is wrong, and we need to adjust this off. 

When I’m adjusting with an additional service in the same accounting category (STR Room Rental), it is not showing as an adjustment to the Room revenue, it’s showing as an adjustment to the product revenue.

This is affecting our reporting and other integrations like the RMS. 

Are we doing something wrong, is something configured incorrectly, or is this working as intended? 

 

Hi,

I think you're doing everything right. Unfortunately, Mews lists product revenues differently than additional services.
You need to display the manager report sorted by accounting category. Then the figures should be totalled and give the correct result. 
Alternatively – which is actually recommended anyway – you can further process the manager report Excel export from Mews into an appealing layout and thus consolidate the sales correctly.

Good luck with that.

Best wishes

Leif

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