Hello everyone,

I am having a problem with automatic reminder emails for optional reservations in MEWS. Here is the context:

An agency made an optional reservation for a customer.

The customer received the automatic optional reservation reminder email, which allowed them to see the price of their reservation and cancel it themselves via the Mews Guest Portal link, which is something we definitely do not want.

According to MEWS documentation:

The recipient of the email is always the owner of the reservation (the main guest), and if the main guest's email address is not provided, the email is sent to the organizer (the agency).

In our case, our policy is to record all customer emails as soon as we receive them, so the problem occurs systematically for agency customers and certain groups.

The automatic reminder email is very useful for tracking reservations, but we would like to limit its sending to certain types of customers, for example:

-Travel agency customers

-Group reservations

To date, there is no native option in MEWS to filter these emails by customer type. The only way to avoid this problem would be to completely disable optional reservation reminder emails, which is not ideal.

My question to the community: Is there another solution to prevent these emails from being sent to certain customers while retaining the functionality for others?

Thank you in advance for your feedback and advice!