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Hello everyone,

I am having a problem with automatic reminder emails for optional reservations in MEWS. Here is the context:

An agency made an optional reservation for a customer.

The customer received the automatic optional reservation reminder email, which allowed them to see the price of their reservation and cancel it themselves via the Mews Guest Portal link, which is something we definitely do not want.

According to MEWS documentation:

The recipient of the email is always the owner of the reservation (the main guest), and if the main guest's email address is not provided, the email is sent to the organizer (the agency).

In our case, our policy is to record all customer emails as soon as we receive them, so the problem occurs systematically for agency customers and certain groups.

The automatic reminder email is very useful for tracking reservations, but we would like to limit its sending to certain types of customers, for example:

-Travel agency customers

-Group reservations

To date, there is no native option in MEWS to filter these emails by customer type. The only way to avoid this problem would be to completely disable optional reservation reminder emails, which is not ideal.

My question to the community: Is there another solution to prevent these emails from being sent to certain customers while retaining the functionality for others?

Thank you in advance for your feedback and advice!

Hi ​@sdorville 😊


Thank you for posting your questions here. My name is Nadya from the Mews Support Team, and I’d be happy to assist with your queries!

Currently, there is no native way in Mews to target the optional booking reminder to specific customer types — it is applied to all customers by default.


We encourage you to share your suggestion on our feedback portal here, where our product team actively reviews user input for future improvements.

In the meantime, as a workaround, I understand that your policy is to record all customer emails as soon as they are received. However, for agency customers or certain groups, you might consider entering the email address in the internal notes field instead of the email field.

This would prevent the booking reminder from being triggered to the guest. Once the booking has been released, or confirmed, you can then enter the email back to the correct field.

I understand this involves some manual steps, but it’s a temporary solution that could help in the meantime.

If you have further question or concern, please let us know or create a case via the chatbot so we can assist further. 

Have a nice day!

 

Kind regards,

Nadya

 

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