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657 Topics
DanS.
DanS.Helper
asked in How Do I..
Mail Templates champion needed

Alright, who is a champion on the Mail Templates?Essentially, I assume (and we all know how good that is) that if I see a mail template, in the list, it is being sent out. There is no way to draft as I do not see a on/off switch, is that the case?As well, I see something on the list, buuuuuut I know it isn't being sent out. What’s the deal with that?Finally, can we create new ones or only work with the list that is there?Luv,Dan

3472
DanS.
TomD
Mews Employee
TomDMews Employee
posted in How Do I..
Track your payment commissions with the Payment report

Have you ever wondered what commissions you have paid per payment?When exporting the payment report, you will find each payment with the respective commissions and fees. Do you want to learn more? Find more in this article.Export from Payment Report 

1072
AnnabellePavey
Mews Employee
Nina
NinaHelper
asked in How Do I..
Rate Management Double or Single Occupancy

Hi everyone, i was wondering how you set up your rate management.We load the rate for double occupany and insert in adjusments -15 for a negative occupancy. Because of that we are not able to work with child prices. Has anyone else this problem? We are now thinking about to change the rate managment to single occupany. But is it then possible to book for 3 persons? Thank you!Nina

3214
merel.vanzuiden
Mews Employee
Joanna.Svehlova
Mews Employee
Joanna.SvehlovaMews Employee
posted in How Do I..
Outsourced facilities in the property

Hi guys, I would like to have your feedback on the following scenario: The property has a third-party supplier who rents out the kitchen.They sell meals to guests and locals.The hotel has a bar which is handled by the property. When guests take a meal from a supplier, they charge this in Mews on a room.At the end of the month, they pay the taken amounts back to the supplier.The same with Lightspeed, they book the meal in LS and take the payment on behalf of the supplier. This means they book revenue that is not actually theirs and payout 100%.They don’t wish to have separate terminals as the guest would need to pay for the food to the supplier and for the drinks to the hotel. IMHO this is a standard to have outsourced facilities and manage the accounting accordingly and the accountant should be able to deal with that easily, but as per them it is not the way they wish to handle that...any feedback would be appreciated. Thank you. 

1774
DanS.
matthijswelle
Mews Employee
matthijswelleMews Employee
asked in How Do I..
How do I solve overbooking in my hotel?

I have an overbooking in my hotels, not sure what caused it. What do I do?

2153
DanS.
barbora.maffia
Mews Employee
barbora.maffiaMews Employee
posted in How Do I..
Where can I find the Mews Payments balance breakdown?

In Mews we like making our clients´ lives easier. One of the ways how we achieve that is our MewsPayments solution that allows you to automate your payments. Because we also know it is crucial for every business to have a clear and easily accessible view on the financial performance, we created MewsPayments Balance report. The MewsPayments Balance report gives you an overview of your finances and transactions as payouts, commissions, platform fees, top-ups, commission adjustments in one place. You can easily open every payout and see all the transactions and fees related to this payout. The exported report is a data rich document that eases your reconciliation process in comparison with before where you had to compare two different reports.You can learn more about MewsPayments Balance report in this article.  

670
barbora.maffia
Mews Employee
barbora.maffia
Mews Employee
barbora.maffiaMews Employee
posted in How Do I..
How do I automate my reports?

The day starts and you need to prepare all the necessary reports to plan your day or see how your business is doing? With Mews you don’t have to waste your time downloading reports, you can save time by automating your report exports.Mews offers you a very simple and effective way of scheduling your reports‘ exports. Simply add targets in your settings, whether they are email, FTP or webbook targets, set up the report filter you wish to use and click on Export > Create export schedule. You can also decide the frequency and format of your report and whether you want to be notified when your report is ready.You can find the full guide to how to automate reports in our article Scheduling report exports.

970
barbora.maffia
Mews Employee
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