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  • 2,499 Replies
652 Topics
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SharonApprentice
asked in How Do I..
Integrating with Sage Line 50

Hi I’m new to the community. I am looking to Integrate Mews with Sage Line50, has anyone done this? Can they give me any advice on how you have found the process. Thanks, Sharon

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M
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in How Do I..
Automatic Settlement - only charge certain products

Hi Mewsers, I was wondering if someone could help me with the automatic settlement rules.As per policy we want to charge reservations a couple of days in advance. This has been set as an automatic settlement rule for the different rate groups. We offer both RO and BB rates. If a guest books a BB rate, the breakfast product is added to the booking (packaged). In the rate group we’ve selected to charge both nights and products in order to charge the package as a whole instead of only the nights. However, with the products enabled, all items are now charged (ie. parking, museum tickets...), which we of course do not want. How are you all coping with this?

723
Joanna.Svehlova
Mews Employee
M
mooApprentice
asked in How Do I..
Enable skip cleaning not working

HiI have set up my hotels so that the staff can "ignore the cleaning" for some of our guests' stays.I checked the box in the stay options.But nothing to do, I do not have the option when the status of a reservation check-inCan you help me?

1844
Joanna.Svehlova
Mews Employee
barb00sa
barb00saSuperstar Helper
asked in How Do I..
VAT number on invoice.

Dear Mews friends,I am having a problem with the listing of our VAT number on the invoices. The data of the customer is clearly listed including his VAT number, but our VAT number is not listed on the invoice. This data is entered correctly in settings, property, and general settings. Our own data are mentioned twice on the invoice.Below the example. 

1836
MatthiasH
Senior Guru
Ethros
EthrosHelper
asked in How Do I..
Voucher for a specific time period?

We want to make a Special Rate that is available from April 1 - April 30th. I can make the Rate.I can make the Voucher -> And set the dates the Voucher is valid.I can make a booking engine for that voucher. I can’t seem to find where to restrict the dates that the Rate/Voucher is applicable. I’m sure this is blindingly obvious and I forgot … 

862
Ethros
Ethros
EthrosHelper
asked in How Do I..
Delete old staff from MEWS University?

Is there a way to delete old staff member profiles from MEWS University?Is there any reason to do this?

623
alex.boyarkina
Mews Employee
Robin Lindaart
Robin LindaartSenior Apprentice
asked in How Do I..
Feedback formulier versturen naar gasten

Hi,Wij zouden graag via Mews een feedback formulier naar de gasten willen sturen nadat zij bij ons hebben verbleven. Hoe doen jullie dit en wat voor formulier gebruiken jullie hiervoor?Ik begrijp dat we de mail templates hiervoor kunnen gebruiken, maar ik weet niet zo goed wat voor formulier wij hiervoor het beste kunnen gebruiken? Ik weet dat Mews hun eigen survey heeft, kunnen wij hier ook gebruik van maken en aanpassen naar onze eigen wensen?

472
Robin Lindaart
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
No warning of overbooking through reservation prolongation via properties

Hi everybody,we recently stumbled  across the challenge that it is possible (independent of the role and rights) to overbook a property if you follow following steps:Case:Guest wants to prolong his stay for another night and the reservation team did not check the availability for the next day (the hotel is fully booked on the next day) Reservation is opened with click on manage under properties tab the departure date is prolonged for one night no warning appears that there is no availability, it only shows that the change was successfull the timeline, however, now shows that we are overbookedI do have two big problems with that:Everybody, no matter the role and rights can overbook the hotel via this way there is no warning whatsoever, that the hotel will be overbooked when prolonging this guest’s stayDoes anybody know a way how to avoid this? Please do not say, check availability first ;). Thank you and kind regardsTobias

1543
alex.boyarkina
Mews Employee
Robin Lindaart
Robin LindaartSenior Apprentice
asked in How Do I..
Aanbetalingen

Hi allemaal,Voor bepaalde reserveringen vragen wij om een aanbetaling.Hoe verwerken jullie dit in Mews? Zowel de aanbetaling zelf als de daadwerkelijke betaling?Alvast bedankt!

1204
Robin Lindaart
AndrewN
AndrewNHelper
asked in How Do I..
Add a restriction to require minimum 2 night bookings if arrival date is more than 30 days away?

Hi Mews Community.  Does anyone know how I can create restrictions in MEWS to accomplish the following:If the date of arrival is more than 30 days away, a booking needs to have a minimum of 2 nights.  (New one night bookings are only to be allowed if arrival date is closer than 30 days from now.) (Will apply to an Exact Rate)I have tried a few things in Services > Stay > Restrictions but cannot seem to get it to work.    

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AndrewN
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DamienJanssensHelper
asked in How Do I..
New bookable Service

Hello there,Some of our rooms are used as meeting rooms quite often during the week. I understood that in that case it’d be better to create a new bookable service in order to registrate these time slots. However it is not really clear to me how I’ve to set this up.Someone has some experience with this ?

1805
Eric Kröll
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SabineSchrHelper
asked in How Do I..
Zapier - New Zap for arrived rooms to send a message

Dear Community Can you help me in finding out the correct MEWS Integration information? We would like to start sending SMS to guest who has already arrived in the hotel and has done their check-in.  I could not found any action to set up this zap. Looking forward to ideas :)

1787
Joanna.Svehlova
Mews Employee
Robin Gustavsson
Guru
Robin GustavssonGuru
asked in How Do I..
Total amount of sold breakfast

Hi community!I am trying to get the total number of sold breakfast products for the past year.How would you search for this information? 

1032
Robin Gustavsson
Guru
A
Ajaja KofoedMaster Apprentice
asked in How Do I..
Book Visit integration with Mews

Dear all I am looking for other users with Mews integrated with Book Visit as I am having some issues regarding the transfer of payment between the two systems. Anyone?Best regards Ajaja

19311
A
Melissa Lalaus
Melissa LalausApprentice
asked in How Do I..
Keeping track of Extra beds and baby cots

Hi all,How do you manage the tracking of your rollaway beds / baby cots at your location?We would like to find a way to associate the product with a reservation. To be noted, we only have a few of those on site and don’t always charge for their placement. Furthermore, the product report does not show which reservations have the product charged anyways.How do you keep track with how many beds are already confirmed or placed into the rooms with Mews? At this time we are using an excel sheet. Creating the bookable service seem to confusing and not mistake-proof..Thanks for your tips on that!

1641
S
S
SabineSchrHelper
asked in How Do I..
Difference with Expedia Bookings

Hey at all We do have a challenge with the 2-way connection between Expedia - Siteminder - Mews The prices we sent out from MEWS comes 1:1 to Siteminder. From Siteminder to Expedia we charge + € 5 and + 5%  All the time when we receive a Expedia Booking in MEWS we need to change the price manually.Any Ideas, why the prices are incorrect?With booking.com we do not have this problems and they do have the same set up. Looking forward to your help

1532
Mick
Guru
L
LukeApprentice
asked in How Do I..
Extra bed pricing per room type

Hi,I’d like your advice on the following dilemma.We have 2 apartments, which we offer as apartments for 2 people. Each apartment has two extra bedrooms, which we open up for 3+ or 5+ guests (using extra beds function). As apartment 2 has larger extra bedrooms than the apartment 1, we would like to use different prices per extra bed (€55 per extra bed in apartment 1 and €75 per extra bed in apartment 2).As far as I can see, it is not possible to specify extra bed price per room type (or override the extra bed price per room type).Has anybody else had this issue, and if so how did you solve it?I’m thinking along the following lines:I suppose I could add a new tariff group for each apartment with it’s own tariff (based on the standard tariff), and set the extra bed price in each tariff. But that I suppose would require restrictions (to make each apartment only available to it’s dedicated tariff).As these apartments will also be made available through channel managers (with linked tariffs,

1071
Joanna.Svehlova
Mews Employee
Ethros
EthrosHelper
asked in How Do I..
Reservation Payment Report?

Hi My accountant is asking for a report that details each reservation and their payments.Is there a way to extract this information? Looking at the various reports I can get all the reservations and their totals.And all the payments and their bills per person (the MEWS way) Anyone have an idea how to get the payments per reservation? Thanks!!

1254
Mick
Guru
T
TerrenceApprentice
asked in How Do I..
Embdedding image

Can I embed an image map into a Before Start email?

952
Mick
Guru
G
gonzalogomezSenior Contributor
posted in How Do I..
Mexico Location

Hola a todos como estan?Alguien con MEWS intalado en Mexico para ponernos en contacto?Saludos

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G
DanS.
DanS.Helper
asked in How Do I..
Mail Templates champion needed

Alright, who is a champion on the Mail Templates?Essentially, I assume (and we all know how good that is) that if I see a mail template, in the list, it is being sent out. There is no way to draft as I do not see a on/off switch, is that the case?As well, I see something on the list, buuuuuut I know it isn't being sent out. What’s the deal with that?Finally, can we create new ones or only work with the list that is there?Luv,Dan

3472
DanS.
TomD
Mews Employee
TomDMews Employee
posted in How Do I..
Track your payment commissions with the Payment report

Have you ever wondered what commissions you have paid per payment?When exporting the payment report, you will find each payment with the respective commissions and fees. Do you want to learn more? Find more in this article.Export from Payment Report 

1072
AnnabellePavey
Mews Employee
Nina
NinaHelper
asked in How Do I..
Rate Management Double or Single Occupancy

Hi everyone, i was wondering how you set up your rate management.We load the rate for double occupany and insert in adjusments -15 for a negative occupancy. Because of that we are not able to work with child prices. Has anyone else this problem? We are now thinking about to change the rate managment to single occupany. But is it then possible to book for 3 persons? Thank you!Nina

3214
merel.vanzuiden
Mews Employee
Joanna.Svehlova
Mews Employee
Joanna.SvehlovaMews Employee
posted in How Do I..
Outsourced facilities in the property

Hi guys, I would like to have your feedback on the following scenario: The property has a third-party supplier who rents out the kitchen.They sell meals to guests and locals.The hotel has a bar which is handled by the property. When guests take a meal from a supplier, they charge this in Mews on a room.At the end of the month, they pay the taken amounts back to the supplier.The same with Lightspeed, they book the meal in LS and take the payment on behalf of the supplier. This means they book revenue that is not actually theirs and payout 100%.They don’t wish to have separate terminals as the guest would need to pay for the food to the supplier and for the drinks to the hotel. IMHO this is a standard to have outsourced facilities and manage the accounting accordingly and the accountant should be able to deal with that easily, but as per them it is not the way they wish to handle that...any feedback would be appreciated. Thank you. 

1774
DanS.
matthijswelle
Mews Employee
matthijswelleMews Employee
asked in How Do I..
How do I solve overbooking in my hotel?

I have an overbooking in my hotels, not sure what caused it. What do I do?

2153
DanS.
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