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Mews Connector Merge Profiles

  • June 19, 2023
  • 1 reply
  • 80 views

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Hi everyone,

We are recently experiencing some issues with merging profiles due to multiple loyalty programs.
Support advised me to use Mews Connector to delete one of the loyalty programs. I went over the documentation but have no idea where to start. 
Would someone be able to help me out with this ?

Thank you in advance.

Best answer by coudert.mathias

Hello @DamienJanssens
Thank you for your message. This issue is Accor specifics due to the data we receive via D-Edge. We are working on making sure we can resolve this quickly, and will contact you once it is ok to merge those profiles again. 

Thanks  for your help. 

 

Mathias

1 reply

coudert.mathias
Mews Employee
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  • Mews Employee
  • 42 replies
  • Answer
  • June 19, 2023

Hello @DamienJanssens
Thank you for your message. This issue is Accor specifics due to the data we receive via D-Edge. We are working on making sure we can resolve this quickly, and will contact you once it is ok to merge those profiles again. 

Thanks  for your help. 

 

Mathias