How Do I..

what is the difference between "Mews payments - stripe" and "terminal" when putting card payments in?

Hi! I'm quite new to Mews. Could anyone please tell me if there is a way of knowing if a bank account is directly linked to Mews to receive direct payments please? We have had a cancellation recently and was within 14 days of their arrival. If you go on to Charge and Close, does the payment automatically get taken via guests previously saved card and transferred in to the mews account? We usually take payments through a PDQ .Sorry I couldn't find this answer on mews.Thanks for any help!Lisa

Hi againIs there a way of seeing full card details once saved on Mews? We can only see last 4 digits and need to take a payment.

Hi! Is there any possibility of using the right arrival and departure times without overbooking my hotel because the check out time is at 12am and the next client is supposed to arrive around 11am? Thanks!!

Hey, We are using in our Hotel a Screen that you can basically set up yourself with different content also depending on what day it is. One thing i am trying to do is showing the live prices for direct booking but there is no way to scrape the prices. Did anyone ever manage that? Also would like to put the live prices on the website without clicking through the booking eninge . Is it possible to have a widget for that? Or is there any other way?  Curious if anyone ran into that. Cheers Hendrik

Hello! As far as I know, emails are always send at the preferred language of the guest. Would it be possible to always send it in English? We have our custom email and there’s important information that we want to share, but if the guest selects another language they receive the default email. Or the only way is to create emails for all languages and copy/paste the English version? Kind regards, Sergi

Hi everyone! Just wanted to know if you are able to set up different types of “child” in the age category and if then, you can set up a brekafast rate and no city tax for them.I already have aldut and child created for the city tax but I would like to make the difference between a child from 2-12 yo that does not pay breakfast from a teenager that pays a cheaper breakfast than adults. Thanks!!

Is there any easy and quick way to see how often a guest has stayed?

Was wondering if anyone has a good format for running the accounting ledger report to get a better idea of how long an account has been in an open status from when the guest departed?

Dear Mewsers,We have been experiencing an ongoing issue with pre-authorizations not being released promptly after guest departures. Typically, the pre-authorization is cancelled on the following day, but we have been receiving frequent complaints from our guests stating that the pre-authorization remains blocked on their cards even after three weeks from their departure. We would like to understand if other hotels are also facing similar challenges with pre-authorizations not being released in a timely manner. It seems that the bank card companies are holding onto the funds even after we have released the pre-authorization. Is it legal for the bank card companies to retain the funds for such an extended period, even after the hotel has released the pre-authorization?Any insights, suggestions, or advice on how we can address this issue would be greatly appreciated. We strive to provide excellent service to our guests, and this delay in releasing pre-authorizations has been causing unnec

Hi MEWS Community! My hotel is in Indonesia, we are applying service charge and VAT. In MEWS we have to create service charge as a product hence rate+service charge will be sent to CRS (we are using SynXis/Sabre). We want to be able to send naked rate without service charge to CRS, and service charge to be displayed same as VAT. Anyone has similar situation and what is your setup in MEWS? I would appreciate your feedback or recommendation. Thank you guys!

Hi everyone,We are recently experiencing some issues with merging profiles due to multiple loyalty programs.Support advised me to use Mews Connector to delete one of the loyalty programs. I went over the documentation but have no idea where to start. Would someone be able to help me out with this ?Thank you in advance.

Hello Community! I am having a hard time understanding the difference between optional and inquired reservations. If a potential guest decides to book an inquiry, how do I know that it has been booked? Should I send optional quotes instead? Should I follow up with guests I have sent an inquiry quote too? If guest confirm optional quotes, how do they show up in the reporting? Please Help! Thank you.

Is there a way to remove a cancelled room from a group reservation?  It is getting a bit confusing with it hanging out at the bottom of the right-hand pane.  There is nothing I can see to be done with it there, and our front desk people are being overwhelmed. I’d love to even move it to another group.  Is there a way to move a single room off of a group to another?As I type this, I’m sure there must be?

We are soon upon our winter ski season when rooming list are very popular. Is there a way to add a rooming list into the availability block? 

Hello! Travel agents receive commissions based off our dynamic rates and group rates added into the block. We have built a TA contract for an agent and added the company to the group block, however, the commission does not report on the rooming list. When will TA commission show on reports? After check in, after creating the reservation, or after check out? 

Hello Community! Does anyone know of a way I can report the anticipated revenue from an added availability block? We need to report the value of the initial contract and currently need to manually calculate. Thank you.

I have questions regarding open items: for annual financial statements we need an open items list. It has to show all outstanding customer payments not yet having been paid, even if closed after this date.If the path ‘open bill’ - ‘payment’ - ‘external payment’ is chosen, there`s no way either to give in past payment dates. It follows that the accounting ledger report shows items as unpaid as long as ‘external payment’ is done, no matter what the real payment date was.

Dear community,I am reaching out for assistance with automating the status change of online check-in reservations to "Started" on the day of arrival once the room has been inspected.Currently, we use a diffenrent  online check-in system, and we have achieved a high percentage (60-70%) of guests who are able to check-in online and have their reservation status set to "Started," allowing them to access their digital room keys and enter their rooms seamlessly. This has greatly benefited our operations.However, we are interested in integrating the Mews online check-in system for branding and integration purposes. I am seeking input and suggestions if there is a possibility to set this up. I was thinking it might be possible with Zapier to automatically change the reservation status to "Started" once the room has been inspected, based on the link sent out on the day of arrival.Any insights or guidance on this matter would be greatly appreciated.Thank you in advance for your help!Best regard

HI All, our invoices for platform fee and marketplace integrations are now mailed to our finance department.However, is there any way to see old invoices in mews itself?I did find a report in the finance section, however that is only the total amount and not the fees broken down.thanks very much for your help

Hi allRight now, we are preparing to switch the housekeeping to the MEWS Commander. Until everybody is settled in well, we still have to work with printed lists, just to make sure 😉Since the “reservation report” is the one, we’re using right now (also for reception and restaurant because we need more information than on the “guest inhouse” list), we are unhappy, that the “inouse use” rooms are not on this list. They have to be put on manually and therefore they can be forgotten.What kind of list - if any - do you use for housekeeping?Would like to hear, how you work with it. Thanks a lot in advance for your feedback.Franziska G.

Hi everybody,For our three properties in three different cities, we are currently using the Mews IBE as an overlay widget on our website in an multiple enterprise version. Bookers stay on our Domain. This enterprise version does have limited functions, though, that are available in the standalone version (e.g. suggestion of alternative travel dates, if low availability and more).Since there is no release date available, when those new functions are also available on the widget enterprise version, I want to switch to the standalone version (htts://app.mews.com/distributor...).I would like to avoid that a new window opens with the mews Domain and would rather like to have this on the same page with our URL or if not possible in another way with a subdomain like booking.bigmamahotels.com. Background is that a domain switch can lead to a trust issue as from the guests perspective mews has nothing to do with the hotel they want to book. That would result in a conversion decline.  Any ideas

hi all,I've got a question and was hoping for some insights on how others deal with this; In some of our hotels we sell cans of beer, and PET bottles with soda at the front desk. These are sold and paid for using MEWS and thus the receptionists needs to charge both the can, as the ‘deposit charge’ (statiegeld) for each item separately. How do other hotels deal with this situation? We have suggested to just raise pricing and make a correction posting in our accounting software, but we have already been informed that law requires to actually show on invoice that there is a separate deposit charge.  Furthermore, I've been told that in a few months the EU legislation comes into effect that we also need to show on invoice to guest what part of the sale is perhaps some sort of ‘packaging’. Especially when it is single use plastics…  Several POS systems have simple functionality for packaging products, so with these systems I can think of several ways to implement this easily, but within MEWS

Dear Mews Community,I hope you can help. Since the beginning of this year one of our hotels changed to MEWS and we are still trying to create our SOP’s. The hotel has many groups in house where room and breakfast is paid by the organiser. At this moment we realised that there is no routing setup that can be done to automatically forward all nights to a group bill / PM / or…I’m aware that for a company we can create a routing, but this will not help as sometimes the company pays, sometimes they don't.I’m wondering if somebody of you have any feedback or best practices that we implement?Thank you in advance.Best regard,Milou

Bonjour,Je vous contacte car j’ai une question sur la gestion des #groupes s’il-vous-plaît.Où dans Mews puis-je avoir l’info suivante pour les groupes :nombre # bloquées VS nombre de # finalement réservéeEx : un groupe demande 20# sur une date, finalement leur rooming list est de 18# → 2# sont donc à libérer et à remettre en vente afin de ne pas rater de complet. Je vous remercie d’avance pour votre aide.Barbara Caparros