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  • 2,499 Replies
652 Topics
M
MilouSenior Contributor
asked in How Do I..
Group Routing

Dear Mews Community,I hope you can help. Since the beginning of this year one of our hotels changed to MEWS and we are still trying to create our SOP’s. The hotel has many groups in house where room and breakfast is paid by the organiser. At this moment we realised that there is no routing setup that can be done to automatically forward all nights to a group bill / PM / or…I’m aware that for a company we can create a routing, but this will not help as sometimes the company pays, sometimes they don't.I’m wondering if somebody of you have any feedback or best practices that we implement?Thank you in advance.Best regard,Milou

1181
marketa.oupicka
Mews Employee
B
BarbaraCApprentice
asked in How Do I..
Rétrocession chambres groupe

Bonjour,Je vous contacte car j’ai une question sur la gestion des #groupes s’il-vous-plaît.Où dans Mews puis-je avoir l’info suivante pour les groupes :nombre # bloquées VS nombre de # finalement réservéeEx : un groupe demande 20# sur une date, finalement leur rooming list est de 18# → 2# sont donc à libérer et à remettre en vente afin de ne pas rater de complet. Je vous remercie d’avance pour votre aide.Barbara Caparros

541
marketa.oupicka
Mews Employee
ClaudiaM.
ClaudiaM.Helper
posted in How Do I..
End of day time

Hi Community, we do face some challenges with the end of the day time at midnight, and I’d like to check in with you if you have some best practices which might work out. In theory, we have no issues with the fact of closing the day at midnight, however, at a certain point we face operational issues to reconcile revenues with the POS system and BOF (Back office finance exports) If we would only consider MEWS its less of a problem, but with Export files for Finance and POS integrations, this makes all more complicated.Cash drops are one example. The BOF exports capture all cash drops till midnight, if the outlets are closing late in the night, the cash drop which is reported in the export file does not reconcile with the physical cash drop, as this will be posted on the next day. The next day it balances out, but we do state a daily over/shortage on cash reporting, which Auditors do not accept. At the month's end, we also missed revenue posted after midnight which belongs to the month b

4016
ClaudiaM.
B
BarbaraCApprentice
asked in How Do I..
Release rooms not sold in groups

Hello,I have a question about the groups in Mews.Where in Mews can I get this information please :number of rooms blocked VS number of rooms finaly bookedEx : a group booking of 20rooms, at the end they send 18rooms on the rooming list → 2rooms are left and need to be released. Where can i see those 2rooms on a report please?Thank you in advance for your help.   Barbara Caparros

611
marketa.oupicka
Mews Employee
DanS.
DanS.Helper
asked in How Do I..
Linking to rooms page BE

Hey Y’all,can I link directly from my website rooms pages to the same room page on the BE? I am unable to locate the links for that.Any advice?Dan

1313
MatthiasH
Senior Guru
S
Simone-GHApprentice
asked in How Do I..
Reduce automatic emails

Hi, I was wondering if it was possible to reduce the number of automatic mails sent from mews. For example, guests sometimes receive the online check-in mail etc twice and it is sometimes a bit much in our opinion.

1816
MatthiasH
Senior Guru
A
AamApprentice
asked in How Do I..
INTERNAL ALLOCATION OR PRODUCT FOR HOTEL PACKAGES

Hi Guys,Need your help!We have been talking with MEWS team for long time about this subject. As per MEWS Representative, MEWS can create packages by adding the product(s) to the room rate. We cannot create such as internal allocation where the guest no need to know how much individual cost. For example, we want to create Summer package for USD 450 as selling price  both for direct booking and display on the website as well,(see below breakdown for inclusions and internal allocation).Would appreciated if you can help this matter.Thank you very much in advance. Summer Package USD 450 Room – Internal Allocation USD 300 Daily Breakfast – Internal Allocation USD 30 Daily Dinner – Internal Allocation USD 40 1 Water Sport Activity per stay – Internal Allocation USD 30 1 Spa per stay – Internal Allocation USD 50

1301
MatthiasH
Senior Guru
barb00sa
barb00saSuperstar Helper
asked in How Do I..
email addresses disappearing

Hello all,Over the past few weeks, we've been experiencing consistent issues with the email addresses disappearing at the point of customer checkout, when we make the invoice. We've had to manually re-enter the email addresses every time in order to send the customer their invoice via email. Additionally, there have been instances where the email address has disappeared from the customer's sheet as well, but not always.We're unsure as to whether this is a bug in the program or if customers are deleting their own email addresses from their customer sheet. Could you please investigate this matter?I've attached an example of a customer record where the email address was disappeard,as well as an example of an invoice where the email address has disappeared.Thank you for your prompt attention to this matter.Best ragards Robin 

433
barb00sa
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
Prepopulate Email in Magic Link Link

Hi Mewser,I want to build a link to the Magic Link that already prepopulates the guest’s Email address. I want to prepopulate the Email since guests do not know the email that booking generated for them.The normal Magic Link is:https://app.mews.com/navigator/mews-linkI tried the following and similar with no positive result. https://app.mews.com/navigator/mews-link?email=%E2%80%[email protected]%E2%80%9Dhttps://app.mews.com/navigator/[email protected] Does anybody have a solution? Kind regardsTobias

2004
Sarah.Masterton-Brown
Mews Employee
L
LynnApprentice
asked in How Do I..
What is the most convenient way to keep track of payments of returning corporate guests?

For companies nearby we have contracts for which their guests can stay in our hotel with a discount and payment after departure per invoice.We have noticed that for returning guests, their open bill doesn’t appear in the Accounting Ledger as they have future stays attached to their profile. Our Front Office team doesn’t make the official invoice at check-out. Therefore bills tend to get very high within a short period of time.Would the only way to make the outstanding payments visible in the Accounting Ledger be for the Front Office to make the invoice after departure?Would Payment Routings help in this case?Thank you very much in advance!

561
alzbeta skrabalkova
Mews Employee
DanS.
DanS.Helper
asked in How Do I..
Event scheduler on Mews

Heyo,Does anyone have a way to use an event calendar inside of Mews rather than external apps/programs?At the Arcade Hotel, we host quite a few events, and have been using tasks to inform our staff. Nothing shows up on timeline, nothing shows up in notifications, only if they check tasks (which they do). What is everyone else using?Dan

1936
marketa.oupicka
Mews Employee
S
sergitvdSenior Apprentice
asked in How Do I..
Setting default filters for my reports

Hello!I have been using MEWS for a month now, and so far so good but I would like to ask if there was a way to setup the default filters in some reports. Or maybe to save the selected filters and create a report of your liking. I know it’s possible to schedule exports, but it’s an excel sheet and when I’m having a look for some things I like to see it within MEWS, but then again, I always have to select the right filters every time.Looking forward to hearing from you! Kind regards,Sergi

725
S
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
Access chat with guest via reservation

Hi smart people,do you know a way how to access a chat with a guest via reservation? Is there some option to activate that shows the chat history in a reservation or guest profile similar to the notes?Sometimes we receive information that would be great to access again via reservation overview rather than having to search for this one chat with this one guest.I know how to access the reservation that is linked to a chat, however, not the other way around. Thank you and kind regardsTobias

66111
mauritsbots
Superstar Guru
Ethros
EthrosHelper
posted in How Do I..
How can I route Accomodation Items to a seperate bill automatically?

We would like to automatically route all accomodation items to one Bill, and then all on-site adds to a 2nd Bill.This helps us for a few internal accounting reasons, and is helpful to guests.Is there a way to set a rule to do this automatically?  I feel there should be, only coming up short right now :)Thanks!  

564
mauritsbots
Superstar Guru
Ethros
EthrosHelper
asked in How Do I..
Bills Related to a Checked-Out reservation?

In doing our government reporting audit, I need to go back and check bills that are associated with reservations.How can I quickly and easily find bills that are associated with a particular reservation after the bills have been closed?As a reminder - once bills are closed - they disappear from the reservation (screenshot below)_ Thank you :)Ethan  

724
Ethros
Dirkjan
DirkjanContributor
asked in How Do I..
Multiple bookers with same email

Hi All,  We have a company who make a lot of reservations and they have multiple receptionists who make the bookings and they all use the same email adres (reception@…….) is there a way to have to have multiple bookers with the same email adres so that all emails and invoices are addressed to the right receptionist?  

962
Dirkjan
A
AamApprentice
asked in How Do I..
Business On The Books and Daily Pick Up Report

I wanted to make daily pick-up report comparing on the books from yesterday vs. today. Our Hotel did not subscribe MEWS Analytics. Any recommendation how to proceed manually on MEWS. Thanks

1392
mauritsbots
Superstar Guru
Dirkjan
DirkjanContributor
asked in How Do I..
Mews App notifications

Hi everyone,  I have a question about the news app and its nottifications. Some of our employees do recieve notifications about guest messages and some don't. They all have the option “recieve guest messages” enabled in their profile. They all have the newest IOS (16.3.1) but some of them don't even see mews under the settings. Any idea how to fix this?  It seems very random who gets the messages and who don't..  

811
wendy.batkova
Mews Employee
Ethros
EthrosHelper
asked in How Do I..
Instagram "Book Now" ?

Hi all,Does anyone use the Instagram “Book Now” button with MEWS?If so, how do you integrate?#hoteltechnewbie !Thanks!E

2104
matthijswelle
Mews Employee
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in How Do I..
Maestro payments

Hi Mews community,I was wondering if any of the countries using Maestro for payments has found a solution for payments in the merchant. Currently we are loosing out to bookings to major OTA's who do accept Maestro. However, when a guests books through Mews he cannot use Maestro.Thank you for your thoughts 🙂

35514
barb00sa
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Ordernumber on invoice.

Hello Mewsers!I am wondering if someone can assist me with adding a purchase order number to an invoice in Mews. Certain customers require this information on their invoices, but I am unable to locate the option in Mews' online help. Thank you!

2252
barb00sa
robert.durafourg
robert.durafourgApprentice
asked in How Do I..
Automatic settlement failed email when manual reservation

Dear Community,When we enter a new reservation manually (taken through email/phone), we are faced with an automatic settlement failed email being sent every time we book a reservation in non-refundable, instantly, right after confirming the booking, even after taking cc details.Is the reservation sequence we are doing wrong, or are we not the only ones struggling with these automatic emails? 

1003
Sanne
Guru
L
LukeApprentice
posted in How Do I..
What channel manager do you use to connect your rooms to AirBnB?

Hi,We are looking in to the options of adding our rooms and apartments on AirBnB. As there is no direct MEWS marketplace plugin (like the MEWS Booking.com marketplace plugin) we will have to use a channel manager. MEWS explains how to use a channel manager and which ones work with AirBnB, but that’s about it. No advice or feature list.So, I am looking at the channel managers (with Mews marketplace plugins) that should be able to do the job:Not Promoted by AirBnB, but these say they have AIrBnB support (so I’m not sure what the limitations are)Siteminder CubilisPromoted by AirBnB (and has MEWS marketplace plugin)Roomcloud  Rentals United Yieldplanet STAAHI would like the following to work:Real time update of availability Tariffs and restrictions centrally managed in MEWS and pushed via channel manager to AirBnB Ability to chat with AirBnB guests via MEWS chat (like Booking.com Marketplace plugin does) So, I would really appreciate any feedback on these channel managers. What you like. W

3285
Sarah.Masterton-Brown
Mews Employee
Ethros
EthrosHelper
asked in How Do I..
Can I have Multiple Reservations on one invoice?

A travel agency has 3 reservations on the books.They paid for all 3 with a single wire transfer. I would like to issue a single invoice with the 3 Reservations, such that I can record the single payment. I do not want to split the payment into 3 parts.We preach the Golden Rule → What Happens in real life is recorded in the system Is this possible?  Or do I have to move the 3 rooms under a single bill? Thank you ;)Ethan Client will be sending a SINGLE wire for the full amount of all three reservations. 

1615
MatthiasH
Senior Guru
Ethros
EthrosHelper
asked in How Do I..
How do I enrol an employee in a second MEWS University Learning Path?

I have a staff member that has completed the Front Office path, and now they are getting a promotion. Is there a way I can assign them another path and they get the alert? Thanks :)Ethan

623
marketa.oupicka
Mews Employee
Community-widget-Referral-Program

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