Is there a way to remove a cancelled room from a group reservation? It is getting a bit confusing with it hanging out at the bottom of the right-hand pane. There is nothing I can see to be done with it there, and our front desk people are being overwhelmed.
I’d love to even move it to another group. Is there a way to move a single room off of a group to another?
As I type this, I’m sure there must be?
Best answer by Sarah.Masterton-Brown
By keeping cancelled reservations there, you then have visibility of all activity on the booking.
If it’s still causing confusion and issues with your team, best thing I can suggest is to raise it in the Product Ideas Forum so that our team can review your use case and consider it for future iterations of the functionality. Thanks 🙂
+6Hi
Afraid, I do not think it is possible, you’re able to add reservations to a group but not separate them.
Regards
Thanks
Is my team in the minority by getting confused via the cancelled reservations still being attached to the group?
E
+2Hey
You won’t be able to remove cancelled bookings from group reservations but I do have good news. With the new grouping feature in reservation module, Cancelled reservations are made less obstructive and you can now filter out your cancelled bookings.
In general we believe that cancelled reservations should stay there to allow for conversion reporting and make it clearer what happened during the lifetime of reservation groups.
Here’s further detail of this new enhancement
I hope this helps you and the team...
A bit better - and interesting timing!
I’m guessing our staff will still be confused! LOL!
What is the point of having the cancelled reservations there? There is nothing you can do with them anyways. They cannot be reinstated, can the?
+2By keeping cancelled reservations there, you then have visibility of all activity on the booking.
If it’s still causing confusion and issues with your team, best thing I can suggest is to raise it in the Product Ideas Forum so that our team can review your use case and consider it for future iterations of the functionality. Thanks 🙂
Hi
Has there been any movement on this?
We are again faced with trying to remove a reservation from a Group.
The guest booked with the group, paid his share, and now has requested changes that make them independent.
How do we separate this reservation from the group they are no longer a part of?
Thank you
Ethan
+2Hey
What do you mean by the guest now has requested changes that make them independent? There is a feature request for what you’re trying to do - I encourage you to add your use case there for the benefit of the product team when they review it.
Hi
Apologies in advance if the below seems off in any way. I’m trying to explain my thinking in a message :)
I’m not trying to cancel a reservation; I’m trying to move it out of a group.
The guest WAS part of a group.
They are now NOT part of a group.
They made a reservation IN the group.
They then changed their dates; and are now NOT coming with the group.
This is why I now call them an INDEPENDENT reservation.
They have no more ties to the group.
If I cancel the reservation and make a new one, it is a bit confusing as
We try to follow the “golden rule” which is to record in MEWS what happens in real life. To NOT try and outsmart the system.
In this case, it seems we cannot do that.
Am i being confusing?
Thanks
Ethan
+2I understand
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