Returning guest count

Hi @sijtske Venema 

Not sure if I will give the right answer here , but this is how I do it.
Go to hamburger menu then click on profile, then customer profile. Choose a customer name and click on it. In the customer file of the customer go to dashboard and then at the bottom you will see past reservations ;-)

Hi @barb00sa,

thank you for your reply.

That is indeed how I do it now as well but it takes a lot of time.

In previous systems I worked with there was just a report of quick count in the dashboard of the guest/reservation to show the amount of stays. 

In mews it seems to be a lot more steps to take to see this, we have a lot of regular guests and I have to handcount all the previous stays in the guest dashboard which takes a lot of time. Beside that also the cancelled reservations are shown here and if a reservation is cancelled Mews will mark it as a returning guest.

I will add this to the idead maybe Mews can do something about this.

Warm regards,

Sijtske

Hi @stagiaire.reception 

You can also run the “Customer profiles” report (Mode: Arrivals; Status: C/I, C/O, Confirmed) and Export the report to Excel. 

Once you have your report exported, select the tab “Data”, and navigate to the upper navigation bar and select the option “Insert” > “Recommended PivotTables”.
 

Excel will generate a Pivot Table and provide a wide range of selectable fields to customize your table as desired. I would recommend using “Classification & Last name / Email” as Rows selections, and for Values I’d chose “Arrival”. This will show you the number of arrivals / guest. 

You can find more information about Pivot tables here.

Hope it helps! ​​​Have yourself a lovely day! 
Wendy from Mews