How Do I..

Hello,We want to use the Mews Dasboard in our office on large screens to have a up to date overview of bookings, arrivals and check-outs. But after a few hours we have to log on to Mews again. How can we arrange to have the Mews Dashboard vissable, refreshed but not have to log on every few hours?

Good evening everyone,  As background, we are a 100% self service hotel. We do not have a receptionist sitting at a desk in the lobby. We utilize the MEWS kiosk. We operate out of Costa Rica, where the MEWS terminal is not an option. Guests all have paid 100% of their reservation before they set foot in the lobby.  One of our methods of ensuring an easy payment on checkout day is to always have an (enabled) card on file. For single bookings, that is not an issue, as the card is added and enabled automatically. For group bookings however, this is not possible to do as guests don’t book their own rooms. We are trying to find a way to avoid manually adding guests credit cards for group bookings of let’s say 20+ rooms. Both at reception and calling people before their arrival is very intrusive. Sending guests a 1 dollar payment request before their arrival is actually feasible though. The issue with that is that it doesn’t save the card, and so we can’t use it. My question is: is there a w

Hi gyus How do you manage having a currency conversion rate in the reception where it is lower than the official without changing the currency rate in mews? if we change the rate in MEWS it will affect the IBE exchange rate. we are NOT interested in adding fees. 

Hello, we connected Duve to Mews for our guest journey. Now we are accepting Payments in Duve via Stripe. To make sure the payment gets from Duve to Mews and the guest invoice we need to find the Billing ID so that we can sync the data. Does anyone know how to find the correct infos. Thx for getting back to us. Greets

Dear Mewsters,I'm writing to seek your insights on implementing a seasonal modification to our minimum stay requirement. Currently, our listing maintains a year-round minimum of two nights. However, we're interested in adjusting this to a three-night minimum during the peak summer season, specifically from June 20th to September 22nd.We'd like the three-night minimum to apply solely to bookings with arrival dates on Fridays and Saturdays. This approach aims to balance guest flexibility with maximizing occupancy during busy periods.While we believe this is a straightforward adjustment, we acknowledge the potential interplay with our dynamic pricing software, PriceLabs. Any advice on navigating both platforms to achieve this desired outcome would be greatly appreciated.Thank you!

Hi Community,Currently unable to find this or post a new idea in the ideas forum so bringing this to the community team. We have had the issue for many years now that when fully booked only those with overbooking rights can split a reservation. Are we missing a workaround? Obviously we do not want to give the whole team overbooking rights and it is a waste of time needing managers to split each reservation. Thanks, 

We have a Self check in Kiosk from the MEWS at our property.The question we have for the Mews Community is if a guest trying to do a self check in, the check in kiosk will bring the guest to the payment page to pay for the room. The question we have is what an if the guest has prepaid the reservation and we already have received the virtual card for the payment or in another scenario the guest card is already been pre authorized by the system.So in any of those situation the guest might end up paying twice, does anyone have any idea how to make it go through with out ending up charging the guest twice? Also we do take the credit card for incidental if the reservation is prepaid will the kiosk ask for a credit card for incidental by itself? If anyone using the kiosk can help us with our question please let us know about it or if needed more information on our question do let us know as well. Thank you! 

Hello in the round,We have here in Germany as of the 1.01.2024 a food tax increase from 7% to 19%, the problem that we are having is that all food products booked before the start of January for our up coming bookings have not increased to the new tax of 19% so that we have to go through all bookings individually and manuel cancel the food products and repost so that the tax changes from 7% to 19% is corrected. This is more than time consuming and wanted to ask if there is another way to bypass having to do this. In the background we have changed the tax but it seems that Mews was unable to correct the pre-exisiting posted food items from 7% to 19%. The biggest problem is that on every booking the breakfast must be corrected… which is very time consuming. We have tried to contact Mew Tech, but have yet to receive feedback if they can correct it, and have been informed that we should leave all bookings open until the problem is corrected. Sorry, but that is not an option for us.

Hi fellow users!We want to prevent check-ins to be completed if there is an outstanding balance. we are operating Hostels and all our bookings should be pre-paid. We’ve tried using the “preauthorization required” under visit option, but that didn’t work as expected. any other solutions before I raise this as an improvement request. thanks!Michael

Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well? 

Hi,I am looking to understand in more detail the automatic settlement logic for reservations with unassociated payment cards. Basically, I want to take manual preauths for automatic preauths that have failed, either for those reservations with unassociated cards or for those whose associated card has failed. I am afraid that if I take a manual preauth and it passes, then if the customer subsequently  fills his online check in form, the auto preauth may be triggered, resulting in a double preauth. What logic does mews use when an auto preauth fails, I have done some tests where it doesn’t seem to reschedule the auto preauth even if the customer subsequently associates a payment card but I am not sure if that behaviour is 100% true in all cases...

Hello Mews addicts,who can help me for setting up a booking banner on our wordpress site. Right now I have a booking button that links to a url outside of our own site. Would love to have a banner on the site where the guest can enter the date right away and that immediately shows the available rooms on our own site.  I know I can find all the information via this link but I can't get it to work correctly. and yet it can:https://mews-systems.gitbook.io/booking-engine-guide/booking-engine-widget/getting-startedAn example of what I would like to obtain: https://westcordhotels.com/only with me it is only about 1 hotel and not severalHope someone can help me out ;-)Best regards, Robin 

Hi everyone!This might be already possible, but I could not find anything regarding this topic. Is it possible to limit a reservation to an X number of rooms per reservation? Say, anything above 4 rooms per reservation, please contact the property directly. Thank you!!

Hi,We have the new Expedia Direct integration and are having problems with Expedia Collect reservations not coming in correctly. In my integration config, I have set it up like sorate id                     Payment type99999999               Hotel Collect.Both the Hotel Collect and Expedia Collect bookings are catched by this mapping but the Expedia Collects  come in with wrong daily rates. Also here in Quebec we have different tax requirements for Expedia Collect and Hotel Collect so it would be very nice if the integration could route the Expedia Collects to a different rate. Is this possible ? There is a lot of Info out there about appending an A to the rate or using a different expedia notification code or trying to get expedia to change its rates so that the Expedia Collects have a different numeric id (the number before the A) but I have not succeeded in implementing any of them. At present, we have to go through every Expedia booking manually to change its rates and taxes and it

Hi again users!Is it possible to automate the creation of Payment Request email? We have bookings paid at hotel coming through an OTA without the CVV, so we want to trigger the payment link from MEWS Payment, instead of having to manually trigger it for each booking. thanks!Michael

I am trying to see if there are any existing ways to have MEWS flag or send a report for any reservations made where the name of the guest and the name of the card on file do not match. We like to make sure guests book with a card issued under their name.  Are there any existing features to assist with this? Or does anyone have any suggestions? 

For online check-in, you now have the choice of checking in with your name + booking number or just your surname.I don't understand why both are required when creating just the key. If a guest has lost their room card, they don't automatically have their booking number to hand. Can this also be changed for the key setting? It doesn't make sense to me.Thanks

Hallo zusammen,in Deutschland steht ja die MwSt. Änderung an.Gibt es hierzu von Mews ein ‘How to do Guide’ oder ähnliches?Desweiteren die Frage - wenn ich die Ratenregeln ändere, ändert es die Artikel in allen Buchungen oder nur in den neu erstellten? Genauso bei den Artikeln selbst - wenn ich den Betrag ändere, übernimmt es das für alle Buchungen oder nur neue?Vielleicht hat jemand von Euch schon einen Plan und könnte mir helfen. :)Dankeschön und viele Grüße 

Passport scanning is not possible. Has somebody else an idea, how we can solve this problem?

Hi all,Has anyone created a way to automate when a product for a late check-out is sold via the booking engine or online check-in, to have the departure time on the reservation automatically update?We are thinking maybe it could be possible with Zapier but its pretty difficult to set up new zaps 😅

Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?  

Has anyone integrated a barcode scanner with Mews or with any POS integration yet? Is this even possible?

Hey Community, Just wondering how you manage your voucher codes. We basically have one vouchercode and would love to track that by the value that is then written in the booking engine. As well as having a voucher code where it is able to set how many times this vouchercode can be used.  Example: Investore rate -100% Max Mustermann is on of 200 investors and has 2 free nights. I would like to set the voucher “Investor” with the Value “MAXMUSTERMANN” to activate it and it can only be used 2 times in a specific time. Then i would like to have the value of the Voucher in the report as well. Is this already possible? We often see a problem here with managing vouchers? Do you have that as well?  Best regardsHendrik   

Hallo 🙋🏼eine Frage in die Runde nutz Ihr Umbuchungsgebühren ?Wenn ja, wie handhabt ihr das?Habt ihr die Gebühr als Produkt angelegt? 

Wie kann man eine bereits ausgestellte Debitor Rechnung stornieren?