How Do I..

Suddenly we woke up today to find something really weird with our Mews account. This is what happened: for every customer that we have whether they have checked out before and paid their bills or they are currently checked in and have already paid their reservation, in their profile page, and in their Billing section, all the billing Items names are changed to “Invoice refund” for no reason whatsoever with a negative amount.How is that change possible? Who can change the invoice names and stateWhy would Mews change the name of all these invoices?

Hallo everyone! We are a new property and new with Mews. We are facing some difficulties adding the breakfast in the OTAs and creating the rates with a product including depending on the occupancy. The price of the product/breakfast does not reflect to Booking.com as an example. Everything is mapped through XML/ channel manager but still the error occurs in Mews.We followed those steps: https://help.mews.com/s/article/create-a-rate-with-a-product-included?language=en_US and we also created the product and everything.  n this article, you can learn how to:Create a rate with the product price excluded from the reservation cost Step 1: Create a rate Step 2: Create a product Step 3: Create a product rule Step 4: Map the product with your channel manager Create a rate with the product price included in the reservation cost  Step 1: Enable 'Bill as package' for the bookable service Step 2: Create a rate Step 3: Create products Create a product to package with your rate Create an acc

Hey,We operate capsule hotels, and our operations are mostly automated to allow the host more space to be there for the guest.The biggest issue we are facing at the moment is with online check-in. We use a solution from Goki that actually starts the reservation after completing the online check-in. However, as this solution is not as well-integrated as the one from Mews, we are experiencing difficulties in obtaining data from companions and also with early check-ins.Is the feature planned that the online check-in also starts the reservation on the day of arrival when the room is inspected?This would provide great value for all properties that use pin codes for doors, as the trigger to generate a personal pin code is the status change of the reservation from confirmed to started.Question: Is this planned, or is there a way to make this work? Best regardsHendrik

Hello everyone, I'm having issues with Mews and my connections to my Channel Managers, specifically Hotel Spider and Synxis.When we derive rates from Mews, starting from a base rate like Flexi and moving to a promotional rate where we apply a percentage discount of -10, -5, etc., Mews cannot round, which creates rates with decimals such as 0.1, 0.2, 0.3... which don't exist in Swiss currency, where rounding typically occurs in increments of 5. When we send these rates to the channels, they can round them. However, if we apply a rate where the client's card must be charged by Mews, when it comes back to Mews, the system doesn't charge the rate the client reserved but instead incorrect rates. This sometimes leads us to having to refund the client for a few cents. Does anyone have any ideas on how to work around this issue?

Today 25/03 , B21-07, checked in 23/03, accounting already 3 nights. Should be 2 nights on 25/03, i would understand if it would account days, then is more clear, check in 23/03 is 1 day, 24/03 – 2 day, and 25/03 – is 3 day.We are cleaning stayover rooms after 3 days. But if person arrived on 23/03, and today we have 25/03, and in the system showing 3 nights, when actually is 2 day,  the housekeeping company cleaning room when in shows in Mews 3/3,  but suppose to be 2/3. Thats a lot money for us. Thats why its important that would be correct. 

Hello im new here and only just gone on mews. We have set up automated payments which is working well except where card is declined. Is there a way to automate sending a payment link with predetermined text as I. have 2 card declined already today and 1 yesterday. Also is there a rule to stop mews sending payment link for airbnb and agoda bookings. Can I automate agoda virtual cards after they stay

Hello all mews users! We are based in Greece, and have Mews as PMS, Chanel manager SiteMinder and Mews booking engine, a and their payment terminal and functionalities. So far so good, until a new regulations came live: The Greek government wants us to be directly and lively connected to MyData which is a governmental plateforme.  To make it short, when you checkout and proceed with payment, all this needs to be send to the plate form. So far some people says that mew will be able in a while, other says that mews will not be able to connect, other says that with an invoicers application and not site minder as Chanel manager things can be done. We are a small property and for a start we can do this manually until we have concrete answer weather Mews will find a way or not.  Dear Greek properties can you please send us some insights ? Best 

Hi there!Did anybody knows if the system supports any option of getting notified a reservation is cancelled ( when the reservation is through the mews booking engine) ? 

Hello We are a 10 bed Hostel with 46 beds looking for  an affordable housekeeping software to join our tech stack of Mews Siteminder and Canary. Hotelkit , Flexkeeper and optii are just too expensive . Maitre has come back at an affordable price just looking for something to compare it with.  James

Hello everyone, how do you split amounts with Mews? For instance, when you receive a payment and need to allocate it to different bills. Also, how do you handle check-out if you have multiple guests in the same room who want to split the bill among themselves? Personally, I find it a bit cumbersome to have to use a calculator and recreate invoices via Excel after the guests have checked out.

Hi All, As I’m looking into the booking engine configuration, I noticed the price comparison with competitors. Enabling it will be shown on the booking engine but the content is not sufficiently updatable where we might want to show different rates from different competitors. Even some of the text display content are not editable such as “Book online, get more” which I might want to update/change.For example if I put 3 competitors I can’t seem to put a price for each competitors, since the configuration field “Competitor price relative adjustment” is applied to all displayed competitors.Does it seem to you that this feature, although very useful and informative, can use more advanced configuration and tweaking to cater for a more personalized experience and data display for each Hotel Owner? 

heyI am looking to pick another hostel brain that works with salto key integration and mews….to see if we can compared notes on good configuration. Anyone?  

Hi Mews community,Advice please, How are you monitoring reservations where guests are potentially already blacklisted? It is possible that a guest makes another reservation with a different OTA which sends a generic email address. What work around have you found to identify these potential profiles that need to be merged? We also work with kiosks so checking on arrival is not possible. Thanks for any options, 

Hi all, I’ve got a problem with automatic mails sent by Mews for Expedia customers.They are all blocked by Expedia with this reason :The file you attached to your message on Wed, 7 Feb 2024 13:17:12 GMT has the same name as a file that was already uploaded. To send your message, first change the name of the attachment then try sending it again. After investigations, it seems that the file in question is the qrcode attached, named qrcode.png Expedia recommends that we use a unique file name per email, like qrcode_uniqueUuid.png to pass the test. Here is their message :Remove the attachment / put the QR code in the body of the email if possible. Add some unique identifier in the file name so it passes this validationDoes somebody expriencing the same problem ? Thank you and have a good shift ! Regards,David.

Hallo zusammen,ich habe eine Frage an Euch - vielleicht gibt es ja einen Geheimtipp. 😄Wir haben teilweise von Firmen bis zu 20 Standorte in der Datenbank.Wenn ich in einer Reservierung die passende Anschrift hinterlegen möchte, muss ich mich immer durchscrollen. Selbst die Ergänzung des Ländernamen hat nix gebracht.Ich bin noch nicht hinter die Logik der Sortierung gestiegen.Habt ihr einen Tipp?Danke für euer Schwarmwissen.​​​​​​

Hello Mewsers Just creating this topic to catch the attention of the “devs” around ( @Aldair Borges maybe 😉) on the forum regarding the reservation overview options and filters There are a few requests already on the feedback forum about getting more filters or display options regarding that particular report. See examples here after:https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/37486498-reservation-overviewhttps://feedback.mews.com/forums/955405-mews-multi-property-management/suggestions/39429136-reservation-overview-list-view Just wondering if it was on the roadmap for 2024 because I don’t think I saw this topic treated in the Webinar video related to the 2024 Roadmap?… It is clear to me that it should, if not yet, be added as soon as possible but I’m open and ready to hear about your impressions. I, for one, would love to have the possibility to filter my arrivals by Travel Agency through that overview without having to generate a specific reservation repo

I would like to create a rate or a public voucher, that does not include automatic emails from MEWS to the guest after confirmation. Is this possible?  

Help from Spain based properties,When taking pre payments, a deposit is required to account for tax at the time of payment. To close an invoice to the fiscal registry guest passport/ID details are required. How do you manage to collect passport/ID details at the time of booking or how do you get around the requirement to have this information in order to close invoices? Thanks for advice! 

Has anyone a workaround or been able to edit the local data collection regulations setup in MEWS when they’re incorrectly mandating for information from guests that isn’t legislation.Our profile completion rate is low due to guests not completing the Date of Birth section and the photo ID requirement, neither of which are legislation in this country.

Guten Tag liebe Community, dieses Jahr ist unser erster Jahresabschluss mit Mews. Da wir mit Anzahlungen arbeiten benötige ich eine Übersicht der Unfertigen Leistungen zum Stichtag 31.12.Hat hier jemand Erfahrungswerte mit welchem Report/Einstellungen ich das ermitteln kann? VIelen Dank vorab und lieben Gruß,Julian Haug

Hello everyone! My name is Mae. I work for a ranch in Texas. As a newbie to Mews system, I have a few questions. I hope y'all can help me. Thank you so much! 1) How to connect our website for direct booking2) We are not really considered a hotel so how can we make each casita/cabin its own space vs looking like a hotel?3). Have you tried connecting your own stripe to Mews?4). Can you recommend the best Channel Manager so we can connect our Airbnb/Vrbo? Thank you so much for all your help!Mae

Dear Mews freaks,I am facing a challenge and would like to hear your opinions and possible solutions. Our hotel offers rooms and breakfast and creates invoices in Mews at check-out for all reservations. We also have a nice terrace where we sell drinks to passersby. For these terrace sales we create invoices under the name "external terrace". However, it becomes difficult to request name and address information for billing purposes from every customer who drinks a coffee or a Coke on the terrace.I was recently informed by the tax authorities that every invoice must officially include the customer's name and address. Missing this information can result in a fine between 50 and 500 euros per invoice, depending on the invoice amount. Since I do not exceed 25,000 euros per year for these terrace sales, I do not need to purchase a white cash register.Do any of you have experience with a similar problem and perhaps a suggestion for a solution? I would love to hear your insights and advice.Tha

I've raised this issue a while ago with the premium support, they agreed it was a bug, but told me to 'raise awereness' on the forum to get it fixed. Instead of just fixing it. So here goes:What is going wrong:I set up a rule for Service A to send all prepaid reservations + products for travel agency A to a paymaster. This works fine.   Then I set up bookable service B to send all prepaid reservations + products for the same  travel agency A to the same paymaster.   Then the second rule works fine, but the first rule suddently "forgets" to send the products, and only sends nights.   And when you go and fix rule number 1, then rule number 2 starts forgetting to send the products.End result: We are stuck with hundreds of tourist tax, breakfast and cleaning fee items on the guests bill, and not on the paymasters. Can somebody tell a developer? Or tell me if I might be doing something wrong here?

Good afternoon comunity, I am looking for some experience in the migration from Suite 8 to MEWS, specially in terms of future reservation migration.Anyone has this situation?

Hi, is there a way to hide rates for online check-in? Particularly for OTA bookings where the OTA collects the payment, or for wholesale rates where the Agent marked up the rate?