How Do I..

Hi All, Just want to check somehting: Last few days MEWS is closing my windows  automaticly when i click a tekstfield to for exeampla change the emailadres or phonenumber. Got it on multipule devices.  My first thougt was i needed a new mouse and keybord, but even on my laptop it does this. Anyonbe more experice this problem? 

Hi CommunityDie Neuerung mit dem “Zurück-Pfeil” statt der vielen geöffneten Tabs ist ja an und für sich eine gute Sache.Wenn man nun aber in der Zeitachse ist, dort ein gewünschtes Datum eingibt, eine Reservierung bearbeitet und dann auf “zurück” klickt um zu prüfen, in welches Zimmer man diese legen will, landet man immer wieder am heutigen Datum. Beim Tagesgeschäft mit vielen zukünftigen Buchungen ist das doch ganz schön nervig.Was denkt ihr dazu?

Hallo Zusammen, wir stehen aktuell vor der Herausforderung eine Art “Stammdaten Historie” für das Steuerbüro zu finden.Durch die MwSt- Änderungen im F&B ( 2022 und 2023 7% Food/ ab 2024 wieder 19%) haben wir ja die jeweilige Buchhaltungskategorie in Mews ändern müssen (Datev!) Nun möchten wir für 2022 und 2023 Umsatzberichte ziehen und prüfen, welche Buchhaltungskategorie hinterlegt ist, da stehen aber die aktuellste Konten drin. BSP: in 2023 war Food 7% auf 430022in 2024 ist Food 19% auf 440022Ziehe ich mir einen Buchhaltungsbericht für 2023 stehen die Konten von 2024 drin.Wir haben also für eine eventuelle Betriebsprüfung keinen tatsächlichen Nachweis, dass in 2023 alle Umsätze auch mit den richtigen Steuern auf die korrekten Konten gebucht wurde.Unser STB fordert das jetzt aber an - und nun brauche ich Eure Hilfe bitte. Wie regelt Ihr das? LG von der Ostsee

We are getting a lot of questions from confused guests because the final "summary" message of the Mews booking engine shows them the total price in big bold numbers and it says the amount that will be paid in small gray letters below. People simply do not read that and they think they have to pay the full price at the time of reservation.Can we please make the text "You'll pay €XXX Amount when you finish your reservation" in bigger letters to explain they only pay this quantity and not the whole price at the time of reservation? 

Hallo zusammen, ein Gast hat ausgecheckt und nach dem Schließen der Rechnung festgestellt, dass etwas im Firmennamen fehlt (Zeppelin GmbH/ Zeppelin Rental GmbH). Wir haben die Firma in der Kartei angepasst, aber nach erneutem Ausstellen der Rechnung (Rechnungsdetails ändern) steht dort nach wie vor der falsche Firmennamen als Rechnungsempfänger drin. Wie können wir das Problem lösen/ was machen wir falsch?

Hallo zusammen,wir nutzen seit Montag BIZZON für unser Restaurant. Allerdings stellte sich uns gestern die Frage wie das mit dem Trinkgeld funktioniert, welches per Karte gezahlt wird. Bei unserer vorherigen Kasse war es immer so, dass das Trinkgeld der Karten vom Barumsatz direkt abgezogen wurde und wir den Betrag somit direkt an die Mitarbeiter abgeben konnten. Bei BIZZON scheint das Trinkgeld aber so nicht auf, also im Barumsatz sondern separat. Mich würde nun interessieren wie ihr das handhabt, damit dieses Kartentrinkgeld auch ausgezahlt werden kann. Danke euch! Viele Grüße,Paul

Hi Everyone, I have a general question about guests who book prepaid reservations through online travel agencies . Do you ask them for a credit card when they check in to cover any extra expenses? How do you best handle this? thank you Manpreet 

When customizing the templates - I do only see the default template in my own language - I can not choose the default translations of the same template - that would make it much easier to customize the other languages too. My workaround is in the moment to filter the already sent mails to my guests and I get the defaults from the other languages from there - but find it strange that it is not possible to access these translations from the customizing menu.Best regards,Karo

Hi there, how do I filter unoccupied spaces only when I want to assign a room in a reservation?  

Good morning, Referring to the message of Google discontinuing its Google Hotel Search integration with Mews, should we disable it in the Market Place?(I think mainly of Inventory Update errors once the integration goes down)Whilst the measure would come into effect on July 1st, I see it’s still a functioning integration at this time.I won’t complain :-)

Hallo alle zusammen! Wir haben in unserem Hotel gerade auf Mews umgestellt. Wir sind sehr zufrieden, aber es gibt noch einige Unklarheiten mit unseren Meldezetteln. Laut der TVB hier in Achenkirch muss die Meldezettelnummer auf dem unterschriebenen Meldezettel angegeben sein, und wir müssen diese Meldezettel 7 Jahre lang aufbewahren. Wie gehen andere Hotels in Österreich damit um? Denn diese Meldezettelnummer aus Feratel wird nicht in Mews übertragen. Die Lösung, die der TVB derzeit vorschlägt, ist, alle Meldezettel aus Mews auszudrucken und die Nummer von Hand darauf zu schreiben, aber wir möchten gerade weg vom Drucken und manuellen Schritten. Hat ein anderer österreichischer Mews-Nutzer damit Erfahrung?Vielen lieben Dank!Liebe Grüße, Judith    4o

Good afternoon, We sometimes have the following situation - the example of which is fictional.A guest makes a booking from 15 August until 19 August (4 nights).However, he will not stay on the first night.He booked the night of 15 August merely to guarantee an early check-in on 16 August.In essence, the guest will stay for 3 nights. What would be best in this case? [Especially the consideration of city tax plays here (as the guest did not spend the first night, it is not due for the first night)]1) split the reservation and cancel the first night with 100% cancellation cost?2) keep the reservation entirely but manually remove one city tax (mentioning this on the invoice for authority control purposes)3) another solution altogetherThank you for shedding your light on this.

Hi, Today our bills and invoices looks like this :Is it possible to get a line for each night with the rate pr. night ? 

Guten MorgenGibt es eine Möglichkeit, alle Gästeprofile automatisch auf “fakturierbar” umzustellen? Ich finde es sehr umständlich dass man das bei jedem Gast separat anwählen muss um eine Rechnung ausdrucken zu könnenEine Pro Forma Rechnung reicht meist nicht ausVielen Dank

[SOLVED]Morning, We’ve received multiple OTA reservations overnight. These have been correctly loaded into the system. However, the accompanying email from noreply@mews , notifying us to process the reservation/order, has not come through. Any issues going on in this respect currently? Thnx, PHman88

Is there a way to create a routing rule to a customer account? We have availability blocks with Customer Profiles that are set up at Paymasters for groups. We currently route the room, tax, and other fees to these paymasters based on the group contract. We would love to avoid this manual process. I think I am only seeing the option to create a routing rule to companies or TA’s. This is great for any group that pays via wire transfer but does not help if they pay via CC (80% of groups pay cc). Anyway around this? 

Hi MEWS Community! I am trying to customize our email templates to have a much nicer look and feel and of course add more call to actions and upselling…  What’s the best way to do this? Within MEWS? Within MailChimp? Hubspot?  Can someone please advise?  Thank you!

Hi Community, We just noticed that some of the google tag events being passed from our Mews Booking Engine installed on our website are not complete: For example:Name and Phone of the person booking the reservation Number of nights reserved “view_item_list” even used for multiple eventsIs there any documentation that explains how Mews sends the google tag events. And if it is possible for us to customize the events that are being sent by the booking engine?

Hi :)When i go to our booking engine today, it is possible to book rooms much more than one year ahead.Our rates are only updated 1 year ahead.Can i close the booking engine for sale more than 1 year ahead ?Is it with a restriction ?Thank you 😄

Hi, Is anyone working with Microsoft Dynamics 365 Business Central ? (Accounting system)We are having issues with invoices created in Mews.One of the challenges being experienced is with the A/R settings & the inability to see the debitors in our accounting system.

Hello everyone. The accounting department would like to have access to or view invoices in Mews. Unfortunately, I cannot select this as a permission in the user management. Which permission do I need to select or which role do I need to assign so that the accounting department can view invoices?

Is there an option to mark tasks as reoccuring, let’s say you have a task that needs to be added to a reservation daily. A button that says “daily” or “every second day” or whatever, but just so you don’t have to manually create ten tasks for one booking that stays ten nights but just create it once with a specific rhythm?

Hello, I have tried to figure out how to auto-allocate rooms along with automatic check-in and unique PIN code instructions per room, but to no avail :) The problem I try to figure out is this:- We have a small nature resort consisting of tree types of accommodation. - Each type has a few different cabins.- Every cabin has a lock box with a PIN code to access keys (a manual one, not electronic).Now, here’s where I wonder what to do:I need to auto-checkin people, giving them unique instructions about the cabin’s whereabouts, the number of the cabin and the PIN code without requiring them to check in. We don’t have a manned destination, so kiosks / iPads and the like won’t work. I have tried to look at the info we might access from MEWS when sending emails, but it does not seem to me that I can put in this unique info per cabin anywhere? Or do any of you know how to do such a thing? Thanks :) 

The chat handling in mews right now is very simple and does more harm than good in our case. We already have a chat system with ai integration which is a lot better. The question is: is there a way to remove the mews chat completely?I know that it is possible to remove the chat link from the email but in the mews portal it is still possible to access. We need a way to remove that completely until it is a viable option to use.

Hello Mews community, We are trying to assess the cost of acquisition for each new reservation / guest? And would like to understand if as hoteliers you have define a magic formula? Is there anything in particular that we should pay attention?  Thanks,