Hi George,

Interesting point, as this a problematic area for OTA bookings under Non refundable rates with Virtual credit cards - it is hard to constantly monitor what was cancelled and where you have outstanding Canx fees you can collect.

This will be one to check with Mews, but in the Bookable Service settings there is an area called “Responsibility” - you can apply a responsible department to get notifications for all bookings coming from your Booking engine, or channel manager.

I would check with Mews if reservation cancellations are included.

Alternatively, what we do is to monitor the Accounting Ledger constantly - if you have your Cancellation Policies in place, at least this should help you to catch those bookings where the Canx fees have been raised but not paid. (I assume this is the problem you are trying to solve.)

Responsibility

Hello @George Merakliyiannis,

thank you for this question!

I spoke to our product team and currently notifications are not implemented.

We would like to hear the arguments why this feature would be useful for you, can you elaborate on that, so we understand the reasons behind this and can discuss this further?

Thank you! 

Hi @George Merakliyiannis,

As confirmed by Marketa, there is no way within Mews to enable a cancelaltion notification. While it's unfortunate that notifications for reservation cancelations are not currently supported directly within Mews, there's a practical workaround that might serve your needs using Zapier.

Mews have a connector in Zapier that you can utilise, setting the trigger for “New Reservation Event” and by setting the state to “Reservations that are canceled”, you can then automate an email notification to the relevant staff members. This approach ensures that the team is promptly informed about any cancelations. There are many other great use cases that you can achieve with Zapier such as sending custom emails, SMS’s ect..
@IgorK, I absolutely agree with your concerns regarding OTA cancellations, especially under non-refundable rates with virtual credit cards. It indeed poses a significant challenge to keep track of what's been canceled and identify outstanding cancelation fees that should be collected & bills closed.

@MarketaOupi, in response to your request for arguments supporting the need for this feature, an automated cancelation notification email could greatly enhance efficiency and reduce the administrative burden on staff, who otherwise need to constantly monitor the accounting ledger for any action required. I’d suggest that this be a flag on the service, so properties can enable/disable as required. 

At the moment, we receive an email if a reservation is cancelled. It goes to our info@ and our reception copy and paste the confirmation number into Mews Search bar and we double check that it was cancelled. Alternatively, you could always check Reservation Reports by cancellation for the past 24 hours (or since the last time you checked).

We get this cancelled email for all reservations, not just Mews BE reservations

Hi @Mick,

thank you for your answer, I was wondering,  are we mostly talking about guest-initiated cancellations or about optional reservations that are automatically cancelled when no payment is received?

Anyway, it'd be great to track the feedback in the uservoice where we actually have similar/same topic. Could you please upvote and also leave comments if you feel like your idea is not captured there yet?

Thank you!

Hello! 

I believe is very important to have this feature, to allocate the timeline and have a clear picture of what's coming. Especially for a small boutique hotel should have the information for a cancellation in order to be prepared accordingly. For example booking notifies you when a guest cancels, and this allow us to change the timeline and the program of the staff. It could be a very useful feature.