Hi Mews community,
Advice please, How are you monitoring reservations where guests are potentially already blacklisted?
It is possible that a guest makes another reservation with a different OTA which sends a generic email address. What work around have you found to identify these potential profiles that need to be merged?
We also work with kiosks so checking on arrival is not possible.
Thanks for any options,
Best answer by smehia
View originalHello
Still nothing efficient found so far
The thing we are doing now is (while checking arrivals) going in the guest profile, then on the merge case and typing that same guest name to see if there is another profile with the same name ready to be merged
As you cannot merge a blacklisted profile, you will get this message from Mews:
Then you’ll know that you are facing a blacklisted guest
You can also do that directly when you receive the reservation or have your Night staff do it but either way, it is not convenient at all
Hope this helps a little
Maybe one day we will have a pop up menu that gives you a little heads up/warning when other information of the profile match the one of a blacklisted guest and then encourage you to check whether or not you should act, but that is a sweet dream for now 😉
Bye bye
Stephane
+1
Also an issue for us. Considering Mews focus’s on Guest Email… there is no way around this. None. Of course what is mentioned above works if you always check for similar named profiles but to be honest… waste of time for everyone.
You could always do “Wall of Shame” with Polaroids!!!
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