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Hi all, Is there anyone that really uses the Mews Analytics here?In my opinion it’s way to slow. Most of the time you have to made about 10min before all data is loaded.If you change one of the filters or want to dive deeper, it takes ages again to load… It's so bad, you often just get errors that data cannot be loaded due to a timeout. Who has time to wait so long if you just want to look something up quickly? Anyone here that has a different experience and is actually able to use this feature properly?

Hi everyone, Does Mews have a report where the booking window is displayed?I would like to know how short (or long) in advance guests book rooms, and preferebly where they book it (their origin).Is there some sort of report already available? Thank you in advance! Robin Lindaart

Hi Mews community!How do you set several rooms as Out of order, in one shot?For the moment we can only set one room by one and it can be a really long setting! 

HiI'm going live with Mews next week and would like to know how you’ve set up Expedia and Booking. Expedia:I’ve created all the brands as companies with travel contracts. I want to make sure that bookings made through Expedia Collect are routed properly, so the team knows that these bookings have already been paid by the guest to Expedia.I’ve also made a special rate plan for Expedia VCC because we charge the credit card the day before arrival (we need full payment since our reception isn’t open 24/7, and guests must pay before accessing their room). The problem is that the VCC is only valid on the day of arrival. Now, I’m considering deleting this rate plan and relying on the routing for all Expedia Collect travel agents instead. I’m curious about how you set up your rate plans and routing for Expedia. Do you have separate rate plans for Expedia Packages, business rates, mobile, etc.? Booking:We have a mandatory cleaning fee. With Expedia, this is paid on-site (like the city tax), but

Hi, i need you help. In my Trial Balance report, i have an amount posted under account category Other.How can i find out what is posted here ? 

In looking for information on how to block a Guest in Mews, a page listing the classifications and their meanings was presented. The term “blacklist” is a derogatory term offensive individuals who identify as black, as also mentioned by one of my Staff members who is of African American descent. Respectfully, please remove this term throughout the Mews platform. Last year or earlier this year, I requested this to be changed in the classification drop-down menu and this was done. I expected that Mews would have searched the platform and changed this everywhere but this is another location where it has resurfaced. 

Hello, Just checking if I’m the only one here having this issue? Normally speaking, when we receive a reservation via Booking.com, the credit card details are automatically loaded into Mews (in the payment methods). Now this is not the case, and we have to do it manually. Anyone else with this issue? I thought this might be an issue on the side of the channel manager, but other OTA cards load in correctly. Thank you.

What report can i create in Mews that will give me an overview of No Shows like this ?  

Basically I have an Employee X who created a Customer Profile at a certain date. Then changes to that profile has been done over a certain period of time. Then this profile was deleted from Mews, meaning that the customer profile does not exist, it was merged with another profile or deleted altogether.I want to find out that happened to that delete customer profile and what are the actions that were done by that employee on that profile. Knowing that the customer profile doesn’t exist anymore, I cannot go to the action log of that profile, neither do I have an action log for the employee X to know what that employee did. Action Log and Activity Report do not provide that information.Help.

How can i use my own stripe account as a payment method

Hey Community,  We are seeing a huge potenial in having bulk updates for the room status, we basically need it to be able to make sure guests dont check-in in to early without paying the early check-in fee but still give the oppertunity to have everything ready before coming to the hotel. We use the goki online check-in for that and if a room is on inspectedand the guest checks in the reservation starts automatically even before official check-in time.Idea is to make it possible to change all clean rooms automatically to inspected on a specific time. Does anyone know if this would be possible to build with zapier?   Best regardsHendrik  

Hello,As we are working on our Customer Lifetime Value module, we would like to know which KPIs are most important for you to see in this module. More importantly, how would you prefer to calculate it?For Frequency, what is important for your team?Past stays Past + future stays Past + future stays + canceled reservations Other?For Monetary, what is the main figure you want to track?Total spend as reservation owner Total spend as reservation owner + companions Other?For Recency, what is your preferred measure?Number of days since first stay Number of days since last stay Other?Please feel free to share any insights that could help us fine-tune the formula.Thanks!

Is it possible to create a field in a reservation to be able to add a baby in the room (0-2 years) 100% free of charge? If the reservation is booked as including breakfast rate and we want to add a baby we need to add a child but the will modify the including breakfast rate.

HiCan we edit the template before we send out to guests to add in extra information specific to that booking

Hello, Just a small reach out to the Mews team. For external payments, the “Expiration date” is a non-mandatory field.The star seems to indicate that it is. Please remove the star.   

Dear CommunityWe are opening our Hotel in December and I am thinking about processes a lot. We offer shuttle service to the cable car free of charge. Now I was wondering if one of you has a suggestion of a Software which could be handy to add guests & time and location, so every porter & front desk has access to the information. I would love to hear your inputs. Best regardsLaura 

Hello everybody, does anybody have a clue if there is the possibility to remove the system integrated counter for postings? I.e. if we give out vouchers it says “Voucher 105 - Voucher Nr. 1234”Red is the number the counter in the system gives it and shows on the invoice, green is the internal voucher number. Is there any possibility to remove these? So that it only says “Voucher - Voucher Nr. 1234” Thank you kindly!

Hi everybody Is there an option to add a Tip during the Check Out Process on the MEWS Kiosk?Until now we just can add it to the minibar products, but as we do not have minibars in our rooms, it does not make a lot of sense there. Best practise would be to have a “add tip” section on the Mews Payment Terminal. Can this be done somehow? Thank you Dominik

PHow do I book a group - i.e. a group of 20 corporate leaders where a contract would go to one person and the company would pay with one credit card for all the guests and the entire program etc. We plan on having a lot of group bookings at our venue (rather than just individual guest bookings for rooms) - for instance, small corporate retreats which will require room blocks.  Does Mews have the capabilities of sending quotes, contracts and invoices?  If not, will this be a feature in the near future? If not, is there a "work-around"? Does it also have the ability to create BEO's?

ich möchte künftig statt des Mews-Payment einen alternativen Anbieter wie Adyen oder Nexi nutzen. Leider kann ich hierfür keine Anwendung im Marketplace finden. Auch bei der Hilfe / Kontakt kann ich hierfür keine Lösung finden. Es wird vorgeschlagen, dass ich die Anwendung “'Mews Alternative Payment Methods” nutzen soll, die aber im Marketplace ebenfalls nicht zu finden ist.Hat jemand Erfahrung damit? 

Hello Mewsers Just wondering if it is possible in anyway to have the notes coming from the channel manager to be all regarded as “General” notes instead of “Channel Manager” ones by Mews (see below)  It already does it for Expedia, but that is the only one...Is it a question of mapping between the OTA and the channel manager or between the CM and Mews? Only asking because it would be of great use to me as I’m using the Zapier integration to automate various tasks in regards of what is written in the “Notes” section of a new reservation. When it is a “General” note I can use it but I’can’t if it is a “CM” note… Maybe some of you knows how to get that setup @Mick maybe?...Or some Mews devs? Anyway, thanks in advance for your help and your time Regards Stephane 

Hello Mews-ers, I tried to go live with my prices until October 2025.Until a month of two ago, there was no problem to push the inventory beyond 1 year in the future (eg. 13 months).Now it seems to be limited to 365 days in the future. Is this correct?

Hallo Zusammen, bei der Preisabfrage haben wir unterschiedliche Preise geladen.Einmal mit und einmal ohne Frühstück. Als primärer Preis wird die Rate ihne FS angezeigt. Frägt der Gsat nun nach dem Preis inkl. FS und ich wähle die Rate entsprechend inkl. FS aus, wird dies nicht addiert.Entweder wir rechnen es im Kopf aus oder fügen es über + hinzu, dann wird der Preis rechts im Reservierungsfeld inkl. FS angezeigt.Früher hat es den Preis inkl. noch direkt angezeigt. So ist es etwas umständlich. LGNina Atorf

HeyaI am wondering if anyone knows how to map connecting rooms in the Assa Abloy Vostio key cutter, such that the keys you punch out opens both rooms in a connecting room set-up.Example - Room 5 + 6 can be made to a connecting room “5+6”. Room “5+6” is the parent room for room 5 as well as room 6. When a client is staying in room 5 or room 6,  it is possible to punch individual keys for them. However when the reservation is assigned room “5+6” the key cutter cannot figure out how to make a key, which will access both room 5 & room 6.Thanks for your feedback.Nikolas

Hi !Our breakfast team is old fashioned and wants a printed list-paperversion of guests/rooms with and without breakfast. They do not want to work on a ipad/digital device. (because the risk of theft and messy fingers that can not be used on i digital device...) How do i find a list like this?Kindly advice!Thanks