Good morning,
Not sure if an error or well-thought out:
When we lock a room (eg. to a TWIN room), and later add an ETA (eg. arriving at 13:00 instead of standard check-in time 15:00), the room unlocks.
Thank you for your feedback.
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Hi
It seems like the issue you're experiencing is related to the door lock software settings. When you lock a room in Mews and then add an ETA, the room might unlock if the door lock software settings are not configured to maintain the lock status.
To resolve this, you should:
• Check the settings in your door lock software to ensure that the room remains locked even when changes like ETA updates are made.
• If the room is marked as locked or out of service in your door lock software, make sure to unlock it there before making any changes in Mews.
For more detailed guidance, you can refer to the article on this topic: Space is locked in your lock software
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