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658 Topics
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Is it possible to cancel a reservation in the booking engine ?

Is iot correct that our corporate guests cannot cancel their reservation through the booking engine, even though the reservation is made through the booking engine ? 🤓

371
milan.bezdecka
Mews Employee
Y
Yvette DineApprentice
asked in How Do I..
Guest double charged

Hi can anyone help?we had a guests physical card charged when there was a virtual on their file, when the checked in online. Is this something that is common?

2337
elena.pudova
Mews Employee
P
PHman88Helper
asked in How Do I..
Timeline not showing (service -> parking)

Hello,We use parking as a bookable service. Just like the hotel, it has a timeline. The hotel timeline shows; the parking timeline does not. Anyone can help? Thank you!

592
P
Y
Yvette DineApprentice
asked in How Do I..
editing items in a rate set up already

Hi hope someone can help.We are going to be updating our rates that are currently set up. When we include a New item, the old item is not deleted from a booking already in the system. This means we have to go into each individual booking and cancel the item we don’t want included anymore. Can anyone suggest another way to do this to make it easier?

622
gabriel.bourgeois
Mews Employee
M Wackerfeldt
M WackerfeldtSuperstar Apprentice
asked in How Do I..
Double payments - not following routing rules !!

HELP! All our reservations from Booking.com and now also Expedia/hotelscom is NOT following the routing rules that have been set up AND working for over 3 years…..Our flexible rates are supposed to become non refundable → charged to the BdC virtuel card latest midnight 48 hours prior to arrival date; and our non refundables are supposed to be charged directly upon booking/at confirmation…. see below ex from the system:Rate Flexible rate room only OTAArrival 2024-10-20 14:00:00 SundayDeparture 2024-10-23 11:00:00 WednesdayReservation sourceBooking.comCreated2024-10-09 20:51:33Scheduled payments & preauthorizationsReservation number Rule Type Estimated time Actions 38768 100 %, Start Payment 2024-10-21 06:00:00  The scheduled payments all of a sudden  says payment THE DAY AFTER ARRIVAL at 06:00. We have checked EVERYWHERE - we can not find anything that says; charge day after arrival 06. We have not done ANY changes anywhere in the system (MEWS) !!!!

1271
marketa.oupicka
Mews Employee
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Is it possible to create one time use vouchers ?

Hi :)We want to offer our guest a 10% discount if they sign up for our newsletter.How can we do that ?If i make a voucher i Mews, they can use it many times. But i want the voucher to be valid for just one booking.

551
marketa.oupicka
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Best practice for Accounts/Profiles of passed away Guests

How do you handle guest profiles if they pass away? Is there a best practice?Unfortunately there is no classification for that right now which would make sense i guess. So right now we remove all mailing checkboxes (newsletter, postal) and add a guest notice.

422
jones.eth
Senior Guru
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in How Do I..
Mews Analytics optimisation

Hi all, Is there anyone that really uses the Mews Analytics here?In my opinion it’s way to slow. Most of the time you have to made about 10min before all data is loaded.If you change one of the filters or want to dive deeper, it takes ages again to load… It's so bad, you often just get errors that data cannot be loaded due to a timeout. Who has time to wait so long if you just want to look something up quickly? Anyone here that has a different experience and is actually able to use this feature properly?

47516
M
Robin Lindaart
Robin LindaartSenior Apprentice
asked in How Do I..
Booking window overview

Hi everyone, Does Mews have a report where the booking window is displayed?I would like to know how short (or long) in advance guests book rooms, and preferebly where they book it (their origin).Is there some sort of report already available? Thank you in advance! Robin Lindaart

733
mauritsbots
Superstar Guru
S
Stephanie DApprentice
asked in How Do I..
Out of order setting

Hi Mews community!How do you set several rooms as Out of order, in one shot?For the moment we can only set one room by one and it can be a really long setting! 

1755
mauritsbots
Superstar Guru
Emilie Getaway
Emilie GetawaySenior Contributor
posted in How Do I..
Expedia + Booking Setup

HiI'm going live with Mews next week and would like to know how you’ve set up Expedia and Booking. Expedia:I’ve created all the brands as companies with travel contracts. I want to make sure that bookings made through Expedia Collect are routed properly, so the team knows that these bookings have already been paid by the guest to Expedia.I’ve also made a special rate plan for Expedia VCC because we charge the credit card the day before arrival (we need full payment since our reception isn’t open 24/7, and guests must pay before accessing their room). The problem is that the VCC is only valid on the day of arrival. Now, I’m considering deleting this rate plan and relying on the routing for all Expedia Collect travel agents instead. I’m curious about how you set up your rate plans and routing for Expedia. Do you have separate rate plans for Expedia Packages, business rates, mobile, etc.? Booking:We have a mandatory cleaning fee. With Expedia, this is paid on-site (like the city tax), but

1711
marketa.oupicka
Mews Employee
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Trial Balance - Account Category Other

Hi, i need you help. In my Trial Balance report, i have an amount posted under account category Other.How can i find out what is posted here ? 

512
marketa.oupicka
Mews Employee
DavidFoxx
DavidFoxxSenior Contributor
asked in How Do I..
Derogatory Term in Knowledge Base: Blacklist

In looking for information on how to block a Guest in Mews, a page listing the classifications and their meanings was presented. The term “blacklist” is a derogatory term offensive individuals who identify as black, as also mentioned by one of my Staff members who is of African American descent. Respectfully, please remove this term throughout the Mews platform. Last year or earlier this year, I requested this to be changed in the classification drop-down menu and this was done. I expected that Mews would have searched the platform and changed this everywhere but this is another location where it has resurfaced. 

983
DavidFoxx
P
PHman88Helper
asked in How Do I..
Booking.com virtual credit cards not being loaded into Mews Payment Methods

Hello, Just checking if I’m the only one here having this issue? Normally speaking, when we receive a reservation via Booking.com, the credit card details are automatically loaded into Mews (in the payment methods). Now this is not the case, and we have to do it manually. Anyone else with this issue? I thought this might be an issue on the side of the channel manager, but other OTA cards load in correctly. Thank you.

26713
P
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
No Show Report

What report can i create in Mews that will give me an overview of No Shows like this ?  

2163
elena.pudova
Mews Employee
J
jpsamraSenior Apprentice
asked in How Do I..
Audit Log per Employee

Basically I have an Employee X who created a Customer Profile at a certain date. Then changes to that profile has been done over a certain period of time. Then this profile was deleted from Mews, meaning that the customer profile does not exist, it was merged with another profile or deleted altogether.I want to find out that happened to that delete customer profile and what are the actions that were done by that employee on that profile. Knowing that the customer profile doesn’t exist anymore, I cannot go to the action log of that profile, neither do I have an action log for the employee X to know what that employee did. Action Log and Activity Report do not provide that information.Help.

644
J
H
hisham.goudaApprentice
asked in How Do I..
Stripe Payment

How can i use my own stripe account as a payment method

5838
M
Hendrik Renken
Hendrik RenkenHelper
asked in How Do I..
bulk updates Room status

Hey Community,  We are seeing a huge potenial in having bulk updates for the room status, we basically need it to be able to make sure guests dont check-in in to early without paying the early check-in fee but still give the oppertunity to have everything ready before coming to the hotel. We use the goki online check-in for that and if a room is on inspectedand the guest checks in the reservation starts automatically even before official check-in time.Idea is to make it possible to change all clean rooms automatically to inspected on a specific time. Does anyone know if this would be possible to build with zapier?   Best regardsHendrik  

1053
Hendrik Renken
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
posted in How Do I..
What is the Secret Formula for Customer Lifetime Value?

Hello,As we are working on our Customer Lifetime Value module, we would like to know which KPIs are most important for you to see in this module. More importantly, how would you prefer to calculate it?For Frequency, what is important for your team?Past stays Past + future stays Past + future stays + canceled reservations Other?For Monetary, what is the main figure you want to track?Total spend as reservation owner Total spend as reservation owner + companions Other?For Recency, what is your preferred measure?Number of days since first stay Number of days since last stay Other?Please feel free to share any insights that could help us fine-tune the formula.Thanks!

240
coudert.mathias
Mews Employee
B
BarbaraApprentice
asked in How Do I..
Baby in the room

Is it possible to create a field in a reservation to be able to add a baby in the room (0-2 years) 100% free of charge? If the reservation is booked as including breakfast rate and we want to add a baby we need to add a child but the will modify the including breakfast rate.

1072
elena.pudova
Mews Employee
Y
Yvette DineApprentice
asked in How Do I..
Editing confirmation email for every booking

HiCan we edit the template before we send out to guests to add in extra information specific to that booking

1032
ettore.zotarelli
Mews Employee
P
PHman88Helper
asked in How Do I..
Add external payment -> External card payment -> New Payment card -> "Expiration Date" | please remove as mandatory field

Hello, Just a small reach out to the Mews team. For external payments, the “Expiration date” is a non-mandatory field.The star seems to indicate that it is. Please remove the star.   

985
gonzalo.cabre
Mews Employee
Laura
LauraApprentice
asked in How Do I..
Guest Shuttle-Transfer Software

Dear CommunityWe are opening our Hotel in December and I am thinking about processes a lot. We offer shuttle service to the cable car free of charge. Now I was wondering if one of you has a suggestion of a Software which could be handy to add guests & time and location, so every porter & front desk has access to the information. I would love to hear your inputs. Best regardsLaura 

1093
jones.eth
Senior Guru
T
tcsApprentice
asked in How Do I..
Remove counter numbers from postings?

Hello everybody, does anybody have a clue if there is the possibility to remove the system integrated counter for postings? I.e. if we give out vouchers it says “Voucher 105 - Voucher Nr. 1234”Red is the number the counter in the system gives it and shows on the invoice, green is the internal voucher number. Is there any possibility to remove these? So that it only says “Voucher - Voucher Nr. 1234” Thank you kindly!

844
T
D
DominikApprentice
asked in How Do I..
How to leave Tip at Check Out Kiosk

Hi everybody Is there an option to add a Tip during the Check Out Process on the MEWS Kiosk?Until now we just can add it to the minibar products, but as we do not have minibars in our rooms, it does not make a lot of sense there. Best practise would be to have a “add tip” section on the Mews Payment Terminal. Can this be done somehow? Thank you Dominik

1893
j.spiess
Superstar Guru
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