How to check for past guests in a specific room?

Hi ​@peac,

You can just use the timeline and search for the roomnumber in the upper left corner. Or do you mean specific roomchanges?  

Regards, Sanne 

Hi ​@Sanne 

Thank you for your reply. I mean how can we see which guests were in a specific room in the case that their reservations are canceled or moved to a different room? I wasn’t able to find an action log specific to the rooms, only to guests. I hope this clarifies it, sorry about the confusion. Have a great day!

Hi ​@peac,

Can you explain the use case for this? If the guest actually stayed in the room, you can get that information via the reservation report and look for past reservations of a specific space. But if they didn’t actually stay in the room because the space was changed (this could happen a thousand times between booking the room and checking it in), or it was cancelled (cancelled bookings are not assigned to a room), then there’s no log for that as it didn’t “happen”

Best
Svenja

​@peac also, in every reservation you can see in the action log, every change that was made to the assigned space, if that’s what you meant..

Hi Svenja,

Thank you for your reply. The use case for this is that Housekeeping knew that someone was in the room over the weekend, as the room was dirty. However, it seemed to be a room move or cancellation, since there was no reservation assigned to the room during the weekend. We wanted to locate the guest to understand what happened and for our track record.

Unfortunately the method you shared didn’t work, as the information provided by the reservation report matches that of the timeline. This means that the guest, who had a reservation 25/01 - 30/01 in room e.g. 201 and had their room changed to e.g. 202 on the 27th, shows as having their entire reservation in room 202 as starting on the 25th. So the guest did check in and stay in the room, meaning that there is a log for this. In other words, the reservation report doesn’t register room changes. Good suggestion, though! I have asked our receptionists to split the reservation next time. But the question remained - could it be traced?

Yes, but for that you need to know which reservation was in room 201. The only way I knew how to find that out was to manually for through each reservation, action log, search for room 202 - which is of course tedious and time consuming. I was wondering if there wasn’t a smarter way to locate that.

Hi ​@Sanne 

Perfect, that works! And then just searched the page for the room number e.g. 201. Thank you so much for your help! Have a great day.

Hi ​@peac, 

Ah! So that’s probably both a setup and/or a training issue. 

If you disable “Check-in makes space dirty” and only use “Check-out makes space dirty”, you can automatically differentiate between a change that was done, without the guest having been in the room (via undo check-in, that way the room stays inspected) or a room change that was done after the guest was in the room (important to split reservation if at least one night was already spent in the room, if it’s changed on the day of arrival, just unlock and move, both will make the first space dirty)

That way it will correctly be dirty whenever a guest was actually in the room and there would be no need for Housekeeping to manually look for past room changes.

Best
Svenja

Hi ​@Svenja 

I don’t have permission to see or change this setting. My guess is that we have it set up as check-in makes space dirty, as that what normally happens. But I don’t think that was the issue. The guest was in the room for 2 days and then changed rooms. The first room e.g. 201 was dirty in the system, but here housekeeping cleans only if requested with a physical sign (or to prepare for an arrival ofc, or after a week). HK wasn’t in doubt about the room being dirty - we just wanted to find out which guest stayed in the room, where the guest was and what happened, again, for our records.