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Greetings to all,

 

We have situation in which a parking as bookable service has been added to guests bill and now it needs to be canceled or better yet to be removed. However since guest has checked out, nothing can be done with it. There is no option to -remove and item- , so how to make this outstanding bill to 0 and to close it?

 

Thank you for all your tips and advices.

 

Best

Bojana

Hi Boskovicbojan, 

This is a common challenge, and while it’s not possible to remove items from a guest’s bill after checkout, here’s how you can resolve it and balance the outstanding bill to zero.

  1. Reissue as open bill - Guide

    • Navigate to the Guest profile’s dashboard, click on the closed bill and reissue as open bill by clicking the 3 dot menu on the top right. This allows for adjustments to be made to that closed bill.

  2. Add a product as a correction - Guide

    • If the original reservation cannot be reversed due to editable window being closed, add a product with a negative value eg. Revenue Correction -$20 (If you do not have a correction product, you may need to add it to your additional service

  3. Close the Bill

    • Once the adjustment has been made, the outstanding balance should equal zero. You can then close the bill to finalise.

Hope that helps!

Hi Boskovicbojan, 

This is a common challenge, and while it’s not possible to remove items from a guest’s bill after checkout, here’s how you can resolve it and balance the outstanding bill to zero.

  1. Reissue as open bill - Guide

    • Navigate to the Guest profile’s dashboard, click on the closed bill and reissue as open bill by clicking the 3 dot menu on the top right. This allows for adjustments to be made to that closed bill.

  2. Add a product as a correction - Guide

    • If the original reservation cannot be reversed due to editable window being closed, add a product with a negative value eg. Revenue Correction -$20 (If you do not have a correction product, you may need to add it to your additional service

  3. Close the Bill

    • Once the adjustment has been made, the outstanding balance should equal zero. You can then close the bill to finalise.

Hope that helps!

Dear Mick, Many thanks for your advice. Just  a quick question, if I want to rebate a bookable service with negative value of additional service , wouldn’t that mee up our revenue mapping? 

Thank you again for your response. Best Bojana

Hi Boskovicbojan, 

This is a common challenge, and while it’s not possible to remove items from a guest’s bill after checkout, here’s how you can resolve it and balance the outstanding bill to zero.

  1. Reissue as open bill - Guide

    • Navigate to the Guest profile’s dashboard, click on the closed bill and reissue as open bill by clicking the 3 dot menu on the top right. This allows for adjustments to be made to that closed bill.

  2. Add a product as a correction - Guide

    • If the original reservation cannot be reversed due to editable window being closed, add a product with a negative value eg. Revenue Correction -$20 (If you do not have a correction product, you may need to add it to your additional service

  3. Close the Bill

    • Once the adjustment has been made, the outstanding balance should equal zero. You can then close the bill to finalise.

Hope that helps!

Dear Mick, Many thanks for your advice. Just  a quick question, if I want to rebate a bookable service with negative value of additional service , wouldn’t that mee up our revenue mapping? 

Thank you again for your response. Best Bojana

Hi Bojana,
 

If you create an additional service product under the same accounting category, you effectively reallocate revenue within that category rather than generating revenue for a different accounting category. This means that any revenue will be offset by the reduction/correction.  
 

Hope that helps!

Hi Boskovicbojan, 

This is a common challenge, and while it’s not possible to remove items from a guest’s bill after checkout, here’s how you can resolve it and balance the outstanding bill to zero.

  1. Reissue as open bill - Guide

    • Navigate to the Guest profile’s dashboard, click on the closed bill and reissue as open bill by clicking the 3 dot menu on the top right. This allows for adjustments to be made to that closed bill.

  2. Add a product as a correction - Guide

    • If the original reservation cannot be reversed due to editable window being closed, add a product with a negative value eg. Revenue Correction -$20 (If you do not have a correction product, you may need to add it to your additional service

  3. Close the Bill

    • Once the adjustment has been made, the outstanding balance should equal zero. You can then close the bill to finalise.

Hope that helps!

Dear Mick, Many thanks for your advice. Just  a quick question, if I want to rebate a bookable service with negative value of additional service , wouldn’t that mee up our revenue mapping? 

Thank you again for your response. Best Bojana

Hi Bojana,
 

If you create an additional service product under the same accounting category, you effectively reallocate revenue within that category rather than generating revenue for a different accounting category. This means that any revenue will be offset by the reduction/correction.  
 

Hope that helps!

Yes, it makes perfect sense. Thank you for your support. All the best, Bojana

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