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Ciao tutti, I’m looking for some clarity on the best way to handle a case where we decide to comp a guest’s stay due to a complaint — both from an operational and fiscal point of view in Mews. Here’s the situation and what I’ve considered so far: Scenario: The guest has paid a deposit (1 night), and we want to offer the rest of the stay for free. At first, I thought I could simply go into the Pricing tab and set the remaining nights to €0, leaving the paid night untouched. Then I considered a possibly better approach: move the paid night(s) and deposit to a separate bill, and set the rest of the stay to €0 — this way we isolate the paid and comped items. This would also help if we want to refund the paid part — since it’s separated, we can issue a credit note or refund as needed. I also moved city tax to a separate bill, since it must be paid regardless (either by the guest or by the ho

For weeks mews brings up a popup every time i login that demands to change my 2FA security settings from app to e-mail-verification.Not only do we have special hardware and systems in place that uses the app verification i also think that e-mail-verification is less secure.Why want mews me to change that setting so aggressively to a less secure solution and is there an option to disable that? Its just so disrupting.  

Wir hatten einen Business-Gast, der früher abreisen musste und bei dem die Rechnung für den Gesamtaufenthalt bereits bezahlt war. Er sagte, dass das egal ist und die Rechnung einfach so bleiben soll.Wenn ich dann das Zimmer aber freigeben möchte, kann ich keinen Check-out machen, ohne die Buchung entsprechend zu verkürzen. Bei der Verkürzung werden aber die Stornogebühren berechnet, so, wie ich sie eingetragen habe. In dem Fall würde der Gast eine Rückerstattung bekommen, die er aber gar nicht haben wollte. Wie kann ich das lösen, dass ich das Zimmer frühzeitig auschecke und ich den Stornobetrag selbst festlegen kann? Ich würde den in dem Fall einfach höher setzen, aber ich sehe keine Einflussmöglichkeit.Vielen Dank und viele GrüßeHeike

Hi All,  We are looking for some good mobile first housekeeping software to implement with Mews. The Functionality in mews is to limiting for us and is not clear enough on the housekeepers side. One of the most important features is the realtime room/space status in mews, so once a room is marked as clean by a housekeeper it should instantly update the space status to clean or inspected in Mews. Also, housekeepers should see all booked products and note’s clearly, not hidden away somewhere and what would be even better if they would get a “task list” per room with everything that should be done extra like adding rose petals or a bottle of champagne. After some research I found Flexkeeper and it looks really appealing with all the features we would like to see. But I was wondering if there is anybody here who has experience with Flexkeeper or perhaps any other tool that works for them. 

Bei uns kommt es häufiger vor, dass Online-Zahlungen gesplittet werden müssen.Beispiele:1. Ein Doppelzimmer wird von 2 Personen benutzt, von denen jeder eine Rechnung braucht. Ich habe bereits jede Position einzeln angelegt, damit ich eine Gegenbuchung machen kann und 2x neu buche (wurde so in der Schulung gezeigt). Die 2 Positionen kann ich dann ja splitten. Die Zahlung aber nicht. 2. Eine Buchung für 2 Zimmer, es werden 2 Rechnungen gebraucht, es gibt aber nur eine Zahlung. Wenn bereits online bezahlt wurde habe ich in beiden Fällen nur eine Zahlung. Wie kriege ich es hin, dass jede Rechnung geschlossen werden kann und die Zahlung anteilig auf jeder Rechnung draufsteht?Für Fall wie in 1. beschrieben ist es ja schon recht umständlich, die Positionen gegenzubuchen und als 2 Positionen neu zu buchen. Hier müsste auch dringend nachgebessert werden, dass auch Rechnungspositionen anteilig verschoben werden können. (@mews: guckt mal bei HS/

Dear community,we still have a lot of elder guests that book with us directly.Also most guests stay with us for several days. As far as I can see the mews confirmation email only displays a total price for all services of all days together (like logis, breakfast, dog fee and whatnot).It’s very hard to do a follow up if a guest insists that a specific part of the offer was discussed differently on the phone ( e.a. dog fee 15€ instead of 30€, rate on a specific day of the stay should be different).I am sure we are not the only ones facing this problem.How did you solve this? Is there a great workaround?We would very much appreciate help :). Best wishes 

Hello,Would it be possible to set the minimum and maximum stay restrictions per rate rather than per room category?We operate with a minimum stay of 2 nights year-round, but I would like to offer a promo voucher code for a one-night stay that I can give exclusively to my best clients.

Hi all,How do you prevent minors from checking in independently via the Mews self check-in kiosk?This past weekend, we experienced a situation at one of our properties where a minor checked in independently via the Mews kiosk, which is actually not legally allowed in our region. We'd like to avoid this happening again.Does anyone know if there are settings, automations, or practical solutions within Mews to help prevent underage guests from checking in without supervision?For example: ID checks, date of birth validation, or automatic alerts when an underage guest tries to check in?Thanks! Emilie   

Is there a place where I can Issue such report?Something like a PDF or a dashboard where it can display all the ones with the 🛇 sign.Usually during wintertime we have the most problematic guests and I want to issue a full report for my manager and manually is taking forever.Thanks in advance. 

Guten morgen liebe Community,wir sind im Januar mit MEWS gestartet und haben riesige Probleme mit der Anbindung an Datev.Wir haben bereits im Dezember die Anbindung an Omniboost aktiviert und bis heute schafft es Omniboost nicht, uns die Anbindung zur Verfügung zu stellen bzw. ins Laufen zu bekommen. Das heißt wir sind buchhalterisch und umsatzsteurmässig quasi blind.Hat jemand von euch, einen Tipp wie wir die Daten aus Mews rein und nach DATEV reinbekommen?Im Grunde ist es ja nur eine csv Datei mit dem korrekten Datenmapping - nichts wildes, aber Omniboost bekommt es nicht hin.Ich verzweifle und wäre für einen Tipp sehr dankbar.Viele GrüßeClaudia Will

Hi Fellow Mewser, I´m trying to find a way to override restrictions. Once a (rate-)restriction is set, no one might be able to override them. Is there a way to give some users (like Mangager / Admin accounts) the permission to override restrictions? It would be very helfpul if you could assign those authorizations to some users.Looking foward to your input and maybe a helpful solution!Thanks in advance ;)Sascha

Hi,We are an inn and have somewhat differing rooms even though they share the same category so we must have room optimization allocated by a human. It is now too easy for the staff to press on the space optimization button and “destroy” the work that was done manually. Is it possible  to have the space optimization feature turned off so that it doesn’t appear in the calendar?Thank you

Hi, After i have connected Expedia direct, i have a lot of issues with my rates with breakfast.How is your setup done ?I want to make sure that the is a difference in the rates with breakfast depending on how many persons that are staying.

Hoping someone can assist me with an answer! We have a dynamic rate structure. The MEWS booking engine displays an average nightly rate when potential guests are shopping. However, guests are not made aware that the rate is an average rate and not a nightly rate. Has anyone ran into this issue and how did you get around it? Also does anyone have a suggestion on how to send rate breakdowns after booking? Thank you community!! 

Hello!Self-Checkin after midnight seems to be not possible, because the room status becomes reset to dirty at midnight even though the respective reservation has not been checked in yet. When the guest arrives after midnight check in is denied because „room not ready“.is there a work around or setting I missed?it would help if the time the cleaning status becomes reset could be set to a later time, like 4 am…what are your tips and experiences?kind regards,Jean-Philipp.

Hi there,Is there a way to manage parent room categories when using a CRS connectivity that calculates availability based on reservations rather than being sent per room type?For example, if we have two Standard Rooms with connecting doors that can also be booked as a "Family Room," the issue arises when both Standard Rooms are reserved. In Mews, the Family Room correctly becomes unavailable, but in the CRS, it remains bookable since no reservations are directly blocking that category. The same issue occurs in reverse—if the Family Room is booked, the Standard Rooms remain available in the CRS.Currently, the integration does not support parent room functionality, but developing this feature could unlock significant revenue potential. It would be great to explore the possibility of implementing it.Best regards,Robert

Hi everyone,Simple questions. During a booking on our website, we want only the room with the appropriate capacity to appear. For example, when a family of four wants to book through our system, only the family room should be shown, not the standard room. For the moment they can see all the types of room, so there is no filter in the booking ? Thank you.  

Liebe Mewser,was macht Ihr, um Gäste mit Kostenübernahme vom Bezahlen am Kiosk-Terminal freihalten zu können? 

Hallo Mewsler,seit dem 24.02.2025 haben wir ein Problem mit der Schnittstelle Mews Connector zu Messerschmitt. Wenn ein Gast über den Mews Kiosk eincheckt und eine Zimmerkarte erstellt, wird die Zimmernummer nicht angezeigt. Der Kartenerstellungsprozess wird in Mews als „in Arbeit“ angezeigt, und anschließend erscheint eine Fehlermeldung.Ablauf des Problems:Der Gast checkt über den Mews Kiosk ein. Die Zimmerkarte wird erstellt und ausgegeben. Im Mews Kiosk bleibt der Status „Kartenerstellungsprozess in Arbeit“. Danach erscheint eine Fehlermeldung.Fehlermeldung im Mews Connector:[ INFO ] - 12:04 [Fias server] Error while communication. | {"Exception":{"Type":"Mews.Connector.ConnectorException","Message":"No key request to complete.","Data":{},"StackTrace":"   bei Mews.Connector.Modularity.Fias.FiasServ

Liebe Community,gibt es eine Möglichkeit, den Online Check einer Ratengruppe für ungarantierte Anreisen ab einer bestimmten Uhrzeit zu verpflichten, sodass der Gast von ungarantiert auf garantiert switchen kann? Danke für eine Antwort,beste Grüße Kerstin

Necesitamos ayuda con el Informe de Administrador que nos da unos ingresos en un periodo concreto (en este caso de un mes) y el informe de Contabilidad consumido en el mismo periodo, y los importes de alojamiento son diferentes ¿alguien me puede decir cómo leer ambos informes y cuál recoge la producción de mes?Quedo a la espera, Muchas gracais

Good morning everyone,Greetings from Charleroi, BelgiumHope your days are good where you are.I’m trying to get a report that show me 3 thnigs : Name of the company VAT number Revenue for this companyDo someone know how to have this kind of report ? Because the ones I got from Analytics or invoices or not correct in terms of REVENUE. Waiting for your replies. Antoine Dieudonné

Dear All, in my first impression (we went live 3 weeks ago) the online check-in asks for CC incl. verification at online check-in even if the guest has gone through 3Ds before (at time of booking for example)? Is that possible? I do understand the guests’ frustration there. While I do agree we need to have a mindset shift in the DACH region and normalize cc capture and verification I believe this is exaggerated. Could someone confirm if my first observation are correct? Where do I see if the guest has successfully gone through 3Ds in the profile?

Hello, our org does not permit the use of cellphones during working hours, so we are exploring alternative two-factor authentication methods. I can not see if Mews support FIDO2 security keys, or are there any plans to support them in the future?  

Hey there,is there any way to change the column width of the timeline? The daily view would be much better, if you could make the columns smaller so that you can see more days. We appreciate any help. Nicole