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658 Topics
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PHman88Helper
asked in How Do I..
Reservation with an unused (first) night? (bookings with early arrival the following day)

Good afternoon, We sometimes have the following situation - the example of which is fictional.A guest makes a booking from 15 August until 19 August (4 nights).However, he will not stay on the first night.He booked the night of 15 August merely to guarantee an early check-in on 16 August.In essence, the guest will stay for 3 nights. What would be best in this case? [Especially the consideration of city tax plays here (as the guest did not spend the first night, it is not due for the first night)]1) split the reservation and cancel the first night with 100% cancellation cost?2) keep the reservation entirely but manually remove one city tax (mentioning this on the invoice for authority control purposes)3) another solution altogetherThank you for shedding your light on this.

581
elena.pudova
Mews Employee
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Items shown on bills and invoices

Hi, Today our bills and invoices looks like this :Is it possible to get a line for each night with the rate pr. night ? 

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Camilla.Evelyn
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Bettina3800Apprentice
asked in How Do I..
Profile automatisch auf fakturierbar umstellen

Guten MorgenGibt es eine Möglichkeit, alle Gästeprofile automatisch auf “fakturierbar” umzustellen? Ich finde es sehr umständlich dass man das bei jedem Gast separat anwählen muss um eine Rechnung ausdrucken zu könnenEine Pro Forma Rechnung reicht meist nicht ausVielen Dank

1022
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P
PHman88Helper
asked in How Do I..
Multiple overnight reservations but no email to notify me the reservation is to be processed

[SOLVED]Morning, We’ve received multiple OTA reservations overnight. These have been correctly loaded into the system. However, the accompanying email from noreply@mews , notifying us to process the reservation/order, has not come through. Any issues going on in this respect currently? Thnx, PHman88

662
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Miseen84Senior Apprentice
asked in How Do I..
Routing Rules to Customers

Is there a way to create a routing rule to a customer account? We have availability blocks with Customer Profiles that are set up at Paymasters for groups. We currently route the room, tax, and other fees to these paymasters based on the group contract. We would love to avoid this manual process. I think I am only seeing the option to create a routing rule to companies or TA’s. This is great for any group that pays via wire transfer but does not help if they pay via CC (80% of groups pay cc). Anyway around this? 

2153
Robin Koetje
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Blue Bay CuraçaoSenior Apprentice
asked in How Do I..
Customizing Mail templates

Hi MEWS Community! I am trying to customize our email templates to have a much nicer look and feel and of course add more call to actions and upselling…  What’s the best way to do this? Within MEWS? Within MailChimp? Hubspot?  Can someone please advise?  Thank you!

7429
j.spiess
Superstar Guru
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jpsamraSenior Apprentice
asked in How Do I..
Google Engine Event Tracking

Hi Community, We just noticed that some of the google tag events being passed from our Mews Booking Engine installed on our website are not complete: For example:Name and Phone of the person booking the reservation Number of nights reserved “view_item_list” even used for multiple eventsIs there any documentation that explains how Mews sends the google tag events. And if it is possible for us to customize the events that are being sent by the booking engine?

721
marketa.oupicka
Mews Employee
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Booking Engine - Close for reservations 1 year ahead

Hi :)When i go to our booking engine today, it is possible to book rooms much more than one year ahead.Our rates are only updated 1 year ahead.Can i close the booking engine for sale more than 1 year ahead ?Is it with a restriction ?Thank you 😄

703
N.HALL Consulting
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
posted in How Do I..
Microsoft Dynamics 365 Business Central

Hi, Is anyone working with Microsoft Dynamics 365 Business Central ? (Accounting system)We are having issues with invoices created in Mews.One of the challenges being experienced is with the A/R settings & the inability to see the debitors in our accounting system.

832
Camilla.Evelyn
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SeepsitzApprentice
asked in How Do I..
Invoices

Hello everyone. The accounting department would like to have access to or view invoices in Mews. Unfortunately, I cannot select this as a permission in the user management. Which permission do I need to select or which role do I need to assign so that the accounting department can view invoices?

891
Sanne
Guru
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SonjaHelper
asked in How Do I..
reoccuring tasks

Is there an option to mark tasks as reoccuring, let’s say you have a task that needs to be added to a reservation daily. A button that says “daily” or “every second day” or whatever, but just so you don’t have to manually create ten tasks for one booking that stays ten nights but just create it once with a specific rhythm?

742
jones.eth
Senior Guru
DavidFoxx
DavidFoxxSenior Contributor
asked in How Do I..
Date-restricted Promo Code Offer

I am building a date-restricted bounceback offer for travel with arrival dates between06/28/24 - 06/30/24, minimum 2-night stay, with a specifically created voucher (FAREWELL) using specifically created rates (PRIDE 2024 BB). The rates are part of my existing bounceback rate group (Bounceback) in which I have an already-functioning bounceback offer (an offer that is valid for much longer than the one I’m now building).RATES: The rates accurately shows the 20% reduction on the Pricing tab, and they are enabled on the Details tab.RESTRICTIONS: Using the existing bounceback offer as a reference I have mirrored the type of restrictions on the new offer, Closed To Arrival To 06/27/24, Closed To Stay 06/28/24 - 06/30/24 Excluding Min 2 Nights, Closed To Arrival From 07/01/24. Other restrictions already in place block out two space types, and All Dates, All Rates Max Advance 180 days (which is irrelevant because the promo period is within 180 days from today.When viewing the restrictions on t

1773
j.spiess
Superstar Guru
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jkjondalContributor
asked in How Do I..
Auto check-in with room allocation and unique PIN

Hello, I have tried to figure out how to auto-allocate rooms along with automatic check-in and unique PIN code instructions per room, but to no avail :) The problem I try to figure out is this:- We have a small nature resort consisting of tree types of accommodation. - Each type has a few different cabins.- Every cabin has a lock box with a PIN code to access keys (a manual one, not electronic).Now, here’s where I wonder what to do:I need to auto-checkin people, giving them unique instructions about the cabin’s whereabouts, the number of the cabin and the PIN code without requiring them to check in. We don’t have a manned destination, so kiosks / iPads and the like won’t work. I have tried to look at the info we might access from MEWS when sending emails, but it does not seem to me that I can put in this unique info per cabin anywhere? Or do any of you know how to do such a thing? Thanks :) 

32411
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jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Is there an option to deactivate the mews chat

The chat handling in mews right now is very simple and does more harm than good in our case. We already have a chat system with ai integration which is a lot better. The question is: is there a way to remove the mews chat completely?I know that it is possible to remove the chat link from the email but in the mews portal it is still possible to access. We need a way to remove that completely until it is a viable option to use.

22215
Leif Penning
Senior Guru
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
posted in How Do I..
How do you calculate Cost of Acquisition?

Hello Mews community, We are trying to assess the cost of acquisition for each new reservation / guest? And would like to understand if as hoteliers you have define a magic formula? Is there anything in particular that we should pay attention?  Thanks,   

673
barb00sa
mdemmers
mdemmersApprentice
asked in How Do I..
send different mails to an enquiry than to an optional booking

We would like to send different emails to a guest making an enquiry than to a guest placing an optional booking.Now they both get a quotation.But a guest who makes a quotation we would like to give only a quotation and clearly indicate that no accommodation is held for them.Whereas with an option, you actually want to indicate that the property is indeed being held.Now the chatbot gave the idea of using other languages to create a different mail. However, you are then faced with the problem that product names are also named in that language.I am sure we are not the only ones with this problem. How did you solve this?

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j.spiess
Superstar Guru
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PHman88Helper
asked in How Do I..
Mention of "Billing automation applied" appears when making a reservation

Good morning, Since yesterday I have noticed something new (?) when making a reservation. A ‘lightning’ sign appears under the quotation total, mentioning ‘Billing automation applied’.Is this a new feature or something which impacts existing processes?No changes to Mews were made by me prior to this appearing.   

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alzbeta skrabalkova
Mews Employee
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brianBLAUMaster Apprentice
asked in How Do I..
Why can't Mews auto-translate all fields on booking engine including rates and rooms?

It is a pain to have to manually update all translations for room rates, products, and room names for each language. There should be a way to auto translate all of this like it does for other parts of the built-in booking engine. Any solutions out there?

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Philippe H3C
Philippe H3CHelper
posted in How Do I..
overbooking

Who here has experienced overbooking managed by Mews, and has had to deal with their premium service? It's time to tell the truth: for the past three years, we've noticed significant shortcomings. We recently hosted a delegation from Mews at the hotel (finally), and our key account manager alone identified more than 30 areas for improvement.Today, I am tired of watching a ping pong match between Mews and their partners, with each side always blaming the other. In the end, it's Mews that isn't doing its job properly. To all the developers: when will you wake up and create a proper PMS for us, with invoice and amount splits, amount adjustments, and a kiosk that works correctly...?But let's get back to my overbooking problem, which has been ongoing for two weeks without a solution, neither for us hoteliers nor for the guest who has no room. This management is scandalous, and we're expected to be responsive. I am being taken for a fool, and so are the guests!

1337
cedric.previtali
Mews Employee
E
ElineOApprentice
asked in How Do I..
Room category changes

Hey all,Does anyone have a magic tric to change different rooms into a different room category without having to un-assign the reservations from the room? I have a full hotel (summer season started) and we have decided to change the room categories names and characteristics for a marketing point of view, so I have to change about 90 rooms…Thank you for your help,Kind regards from Luxembourg,Eline

1312
marketa.oupicka
Mews Employee
S
Senior Guru
smehiaSenior Guru
asked in How Do I..
Reservation overview

Hello Mewsers Just creating this topic to catch the attention of the “devs” around ( @Aldair Borges or @ettore.zotarelli maybe ) on the forum regarding the reservation overview options and filters There are a few requests already on the feedback forum about getting more filters or display options regarding that particular report. See examples here after:https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/37486498-reservation-overviewhttps://feedback.mews.com/forums/955405-mews-multi-property-management/suggestions/39429136-reservation-overview-list-view Just wondering if it was on the roadmap for 2024 because I don’t think I saw this topic treated in the Webinar video related to the 2024 Roadmap?… It is clear to me that it should, if not yet, be added as soon as possible but I’m open and ready to hear about your impressions. I, for one, would love to have the possibility to filter my arrivals by Travel Agency through that overview without having to generate a specif

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Aldair Borges
Mews Employee
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MannyMaster Apprentice
asked in How Do I..
How can i send the booking confirmation letter as a pdf?

Hi everyone, How can I send the booking confirmation letter as a PDF to a guest? Because when I send it via Mews, the guest receives an e-mail saying ‘The link has expired, please contact the property”. thank you for the help.Manny 

2822
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A
agneApprentice
asked in How Do I..
removing of 'house use'

hei, does someone knows how to remove ‘house use’ reservation when i can’t press on that reservation. it looks like inactive reservation, but i can’t overwrite that reservation. when i try to make new reservation over that old  house use i get msg that its occupied.

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Aurelia FaberApprentice
asked in How Do I..
Kassenschicht abgelaufen

Hallo zusammen,wir haben Ende Februar MEWS für unser Hotel und BIZZON im Restaurant eingerichtet.Es ist seither öfter das Problem, dass an einer Verkaufsstelle die Kassenschicht mitten im Service sagt, sie ist abgelaufen und es muss eine neue geöffnet werden. Das Problem ist, dass sich dann keine neue Kassenschicht öffnen kann und man mit der Verkaufsstelle nicht mehr abrechnen kann. Das Datum, wann die Kasse das letzte mal geöffnet wurde, steht dann aber plötzlich auf dem 29.02., als wir unsere Kasse eingerichtet haben.Der Tipp vom Support war, jeden Abend die Kasse zu schließen und morgens wieder zu öffnen. Das machen wir nun schon seit einer Weile, aber das Problem taucht immer wieder auf. Weiß jemand, wo ich suchen könnte, an was das liegt? LG, Aurelia Faber 

704
ivica.antunovic
Mews Employee
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StefanSenior Contributor
asked in How Do I..
E-mails cannot be sent

Hello dear community,For some time now we have had the problem that offers, booking confirmations etc. can no longer be sent via Mews if the recipient's e-mail has its own domain, for example a company e-mail address. We then receive the error “550 5.7.1 Recipients have complained about included content (B-URL)”. We now also have templates without a link in the email where the error is still displayed. Does anyone else have this and have an idea what we can do?Thank you very much.

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barb00sa
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