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336 Topics
S
SabineSchrHelper
asked in How Do I..
Online Check-in without cc

Hey all We want to change the settings for the online Check-in via Mews connector.Does anyone have an idea where we can change the settings? All our rooms are paid before guest arrivals. Therefore we do not want to ask again for their cc within the online check-in. Can somebody help and give me a reply where i have to change the setting? Looking forward to some help

2
MarketaOupi
Community Manager
1 year ago
Ethros
EthrosHelper
asked in How Do I..
Instagram "Book Now" ?

Hi all,Does anyone use the Instagram “Book Now” button with MEWS?If so, how do you integrate?#hoteltechnewbie !Thanks!E

4
matthijswelle
Mews Employee
1 year ago
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in How Do I..
Maestro payments

Hi Mews community,I was wondering if any of the countries using Maestro for payments has found a solution for payments in the merchant. Currently we are loosing out to bookings to major OTA's who do accept Maestro. However, when a guests books through Mews he cannot use Maestro.Thank you for your thoughts 🙂

14
barb00sa
1 year ago
barb00sa
barb00saMaster Helper
asked in How Do I..
Ordernumber on invoice.

Hello Mewsers!I am wondering if someone can assist me with adding a purchase order number to an invoice in Mews. Certain customers require this information on their invoices, but I am unable to locate the option in Mews' online help. Thank you!

2
barb00sa
1 year ago
robert.durafourg
robert.durafourgApprentice
asked in How Do I..
Automatic settlement failed email when manual reservation

Dear Community,When we enter a new reservation manually (taken through email/phone), we are faced with an automatic settlement failed email being sent every time we book a reservation in non-refundable, instantly, right after confirming the booking, even after taking cc details.Is the reservation sequence we are doing wrong, or are we not the only ones struggling with these automatic emails? 

3
Sanne
1 year ago
L
LukeApprentice
posted in How Do I..
What channel manager do you use to connect your rooms to AirBnB?

Hi,We are looking in to the options of adding our rooms and apartments on AirBnB. As there is no direct MEWS marketplace plugin (like the MEWS Booking.com marketplace plugin) we will have to use a channel manager. MEWS explains how to use a channel manager and which ones work with AirBnB, but that’s about it. No advice or feature list.So, I am looking at the channel managers (with Mews marketplace plugins) that should be able to do the job:Not Promoted by AirBnB, but these say they have AIrBnB support (so I’m not sure what the limitations are)Siteminder CubilisPromoted by AirBnB (and has MEWS marketplace plugin)Roomcloud  Rentals United Yieldplanet STAAHI would like the following to work:Real time update of availability Tariffs and restrictions centrally managed in MEWS and pushed via channel manager to AirBnB Ability to chat with AirBnB guests via MEWS chat (like Booking.com Marketplace plugin does) So, I would really appreciate any feedback on these channel managers. What you like. W

5
Sarah.Masterton-Brown
Community Manager
1 year ago
Ethros
EthrosHelper
asked in How Do I..
Can I have Multiple Reservations on one invoice?

A travel agency has 3 reservations on the books.They paid for all 3 with a single wire transfer. I would like to issue a single invoice with the 3 Reservations, such that I can record the single payment. I do not want to split the payment into 3 parts.We preach the Golden Rule → What Happens in real life is recorded in the system Is this possible?  Or do I have to move the 3 rooms under a single bill? Thank you ;)Ethan Client will be sending a SINGLE wire for the full amount of all three reservations. 

5
MatthiasH
Senior Guru
1 year ago
Ethros
EthrosHelper
asked in How Do I..
How do I enrol an employee in a second MEWS University Learning Path?

I have a staff member that has completed the Front Office path, and now they are getting a promotion. Is there a way I can assign them another path and they get the alert? Thanks :)Ethan

3
MarketaOupi
Community Manager
1 year ago
S
SharonApprentice
asked in How Do I..
Integrating with Sage Line 50

Hi I’m new to the community. I am looking to Integrate Mews with Sage Line50, has anyone done this? Can they give me any advice on how you have found the process. Thanks, Sharon

2
M
1 year ago
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in How Do I..
Automatic Settlement - only charge certain products

Hi Mewsers, I was wondering if someone could help me with the automatic settlement rules.As per policy we want to charge reservations a couple of days in advance. This has been set as an automatic settlement rule for the different rate groups. We offer both RO and BB rates. If a guest books a BB rate, the breakfast product is added to the booking (packaged). In the rate group we’ve selected to charge both nights and products in order to charge the package as a whole instead of only the nights. However, with the products enabled, all items are now charged (ie. parking, museum tickets...), which we of course do not want. How are you all coping with this?

3
Joanna.Svehlova
Mews Employee
1 year ago
M
mooApprentice
asked in How Do I..
Enable skip cleaning not working

HiI have set up my hotels so that the staff can "ignore the cleaning" for some of our guests' stays.I checked the box in the stay options.But nothing to do, I do not have the option when the status of a reservation check-inCan you help me?

4
Joanna.Svehlova
Mews Employee
1 year ago
Riggi
RiggiApprentice
asked in How Do I..
Mews terminal receipts

We want to configure the printing options of our Mews Terminal, so it only prints the customers receipt. A couple of weeks ago our management decided it was not necesary printing the merchant’s receipt anymorte and we always get up having a copy at the end. Is there a way we can customize that? thanks in advance. 

2
Riggi
1 year ago
barb00sa
barb00saMaster Helper
asked in How Do I..
VAT number on invoice.

Dear Mews friends,I am having a problem with the listing of our VAT number on the invoices. The data of the customer is clearly listed including his VAT number, but our VAT number is not listed on the invoice. This data is entered correctly in settings, property, and general settings. Our own data are mentioned twice on the invoice.Below the example. 

6
MatthiasH
Senior Guru
1 year ago
Ethros
EthrosHelper
asked in How Do I..
Voucher for a specific time period?

We want to make a Special Rate that is available from April 1 - April 30th. I can make the Rate.I can make the Voucher -> And set the dates the Voucher is valid.I can make a booking engine for that voucher. I can’t seem to find where to restrict the dates that the Rate/Voucher is applicable. I’m sure this is blindingly obvious and I forgot … 

2
Ethros
1 year ago
Ethros
EthrosHelper
asked in How Do I..
Delete old staff from MEWS University?

Is there a way to delete old staff member profiles from MEWS University?Is there any reason to do this?

3
alex.boyarkina
Mews Employee
1 year ago
Robin Lindaart
Robin LindaartSenior Apprentice
asked in How Do I..
Feedback formulier versturen naar gasten

Hi,Wij zouden graag via Mews een feedback formulier naar de gasten willen sturen nadat zij bij ons hebben verbleven. Hoe doen jullie dit en wat voor formulier gebruiken jullie hiervoor?Ik begrijp dat we de mail templates hiervoor kunnen gebruiken, maar ik weet niet zo goed wat voor formulier wij hiervoor het beste kunnen gebruiken? Ik weet dat Mews hun eigen survey heeft, kunnen wij hier ook gebruik van maken en aanpassen naar onze eigen wensen?

2
Robin Lindaart
1 year ago
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
No warning of overbooking through reservation prolongation via properties

Hi everybody,we recently stumbled  across the challenge that it is possible (independent of the role and rights) to overbook a property if you follow following steps:Case:Guest wants to prolong his stay for another night and the reservation team did not check the availability for the next day (the hotel is fully booked on the next day) Reservation is opened with click on manage under properties tab the departure date is prolonged for one night no warning appears that there is no availability, it only shows that the change was successfull the timeline, however, now shows that we are overbookedI do have two big problems with that:Everybody, no matter the role and rights can overbook the hotel via this way there is no warning whatsoever, that the hotel will be overbooked when prolonging this guest’s stayDoes anybody know a way how to avoid this? Please do not say, check availability first ;). Thank you and kind regardsTobias

3
alex.boyarkina
Mews Employee
1 year ago
Robin Lindaart
Robin LindaartSenior Apprentice
asked in How Do I..
Aanbetalingen

Hi allemaal,Voor bepaalde reserveringen vragen wij om een aanbetaling.Hoe verwerken jullie dit in Mews? Zowel de aanbetaling zelf als de daadwerkelijke betaling?Alvast bedankt!

4
Robin Lindaart
1 year ago
AndrewN
AndrewNHelper
asked in How Do I..
Add a restriction to require minimum 2 night bookings if arrival date is more than 30 days away?

Hi Mews Community.  Does anyone know how I can create restrictions in MEWS to accomplish the following:If the date of arrival is more than 30 days away, a booking needs to have a minimum of 2 nights.  (New one night bookings are only to be allowed if arrival date is closer than 30 days from now.) (Will apply to an Exact Rate)I have tried a few things in Services > Stay > Restrictions but cannot seem to get it to work.    

2
AndrewN
1 year ago
D
DamienJanssensHelper
asked in How Do I..
New bookable Service

Hello there,Some of our rooms are used as meeting rooms quite often during the week. I understood that in that case it’d be better to create a new bookable service in order to registrate these time slots. However it is not really clear to me how I’ve to set this up.Someone has some experience with this ?

4
Eric Kröll
1 year ago
S
SabineSchrHelper
asked in How Do I..
Zapier - New Zap for arrived rooms to send a message

Dear Community Can you help me in finding out the correct MEWS Integration information? We would like to start sending SMS to guest who has already arrived in the hotel and has done their check-in.  I could not found any action to set up this zap. Looking forward to ideas :)

7
Joanna.Svehlova
Mews Employee
1 year ago
Robin Gustavsson
Robin GustavssonSenior Contributor
asked in How Do I..
Total amount of sold breakfast

Hi community!I am trying to get the total number of sold breakfast products for the past year.How would you search for this information? 

2
Robin Gustavsson
1 year ago
A
Ajaja KofoedMaster Apprentice
asked in How Do I..
Book Visit integration with Mews

Dear all I am looking for other users with Mews integrated with Book Visit as I am having some issues regarding the transfer of payment between the two systems. Anyone?Best regards Ajaja

11
A
1 year ago
Melissa Lalaus
Melissa LalausApprentice
asked in How Do I..
Keeping track of Extra beds and baby cots

Hi all,How do you manage the tracking of your rollaway beds / baby cots at your location?We would like to find a way to associate the product with a reservation. To be noted, we only have a few of those on site and don’t always charge for their placement. Furthermore, the product report does not show which reservations have the product charged anyways.How do you keep track with how many beds are already confirmed or placed into the rooms with Mews? At this time we are using an excel sheet. Creating the bookable service seem to confusing and not mistake-proof..Thanks for your tips on that!

1
S
1 year ago
S
SabineSchrHelper
asked in How Do I..
Difference with Expedia Bookings

Hey at all We do have a challenge with the 2-way connection between Expedia - Siteminder - Mews The prices we sent out from MEWS comes 1:1 to Siteminder. From Siteminder to Expedia we charge + € 5 and + 5%  All the time when we receive a Expedia Booking in MEWS we need to change the price manually.Any Ideas, why the prices are incorrect?With booking.com we do not have this problems and they do have the same set up. Looking forward to your help

2
Mick
Guru
1 year ago
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