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507 Topics
Philippe H3C
Philippe H3CHelper
asked in How Do I..
rounding rate

Hello everyone, I'm having issues with Mews and my connections to my Channel Managers, specifically Hotel Spider and Synxis. When we derive rates from Mews, starting from a base rate like Flexi and moving to a promotional rate where we apply a percentage discount of -10, -5, etc., Mews cannot round, which creates rates with decimals such as 0.1, 0.2, 0.3... which don't exist in Swiss currency, where rounding typically occurs in increments of 5. When we send these rates to the channels, they can round them. However, if we apply a rate where the client's card must be charged by Mews, when it comes back to Mews, the system doesn't charge the rate the client reserved but instead incorrect rates. This sometimes leads us to having to refund the client for a few cents. Does anyone have any ideas on how to work around this issue?

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MarinafromMews
Mews Employee
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OkajolaApprentice
posted in How Do I..
Staying nights

Today 25/03 , B21-07, checked in 23/03, accounting already 3 nights. Should be 2 nights on 25/03, i would understand if it would account days, then is more clear, check in 23/03 is 1 day, 24/03 – 2 day, and 25/03 – is 3 day. We are cleaning stayover rooms after 3 days. But if person arrived on 23/03, and today we have 25/03, and in the system showing 3 nights, when actually is 2 day, the housekeeping company cleaning room when in shows in Mews 3/3, but suppose to be 2/3. Thats a lot money for us. Thats why its important that would be correct.

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IgorK
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llandudnohostelContributor
asked in How Do I..
re failed payments

Hello im new here and only just gone on mews. We have set up automated payments which is working well except where card is declined. Is there a way to automate sending a payment link with predetermined text as I. have 2 card declined already today and 1 yesterday. Also is there a rule to stop mews sending payment link for airbnb and agoda bookings. Can I automate agoda virtual cards after they stay

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George MerakliyiannisSenior Apprentice
asked in How Do I..
Notified when there is any cancellation

Hi there! Did anybody knows if the system supports any option of getting notified a reservation is cancelled ( when the reservation is through the mews booking engine) ?

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Philippe H3C
Philippe H3CHelper
asked in How Do I..
splitting invoices and amount

Hello everyone, how do you split amounts with Mews? For instance, when you receive a payment and need to allocate it to different bills. Also, how do you handle check-out if you have multiple guests in the same room who want to split the bill among themselves? Personally, I find it a bit cumbersome to have to use a calculator and recreate invoices via Excel after the guests have checked out.

981
j.spiess
Senior Guru
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jpsamraSenior Apprentice
asked in How Do I..
Booking Engine Competitors Price Comparison Widget

Hi All, As I’m looking into the booking engine configuration, I noticed the price comparison with competitors. Enabling it will be shown on the booking engine but the content is not sufficiently updatable where we might want to show different rates from different competitors. Even some of the text display content are not editable such as “Book online, get more” which I might want to update/change. For example if I put 3 competitors I can’t seem to put a price for each competitors, since the configuration field “Competitor price relative adjustment” is applied to all displayed competitors. Does it seem to you that this feature, although very useful and informative, can use more advanced configuration and tweaking to cater for a more personalized experience and data display for each Hotel Owner?

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MarketaOupi
Mews Employee
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MariannBOOK1Master Apprentice
posted in How Do I..
Looking for a hostel that has Salto as key system

hey I am looking to pick another hostel brain that works with salto key integration and mews….to see if we can compared notes on good configuration. Anyone?

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David.Womack
Mews Employee
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llandudnohostelContributor
posted in How Do I..
re Housekeeping software

Hello We are a 10 bed Hostel with 46 beds looking for an affordable housekeeping software to join our tech stack of Mews Siteminder and Canary. Hotelkit , Flexkeeper and optii are just too expensive . Maitre has come back at an affordable price just looking for something to compare it with. James

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L
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SamSuperstar Contributor
asked in How Do I..
Blacklisted guests

Hi Mews community, Advice please, How are you monitoring reservations where guests are potentially already blacklisted? It is possible that a guest makes another reservation with a different OTA which sends a generic email address. What work around have you found to identify these potential profiles that need to be merged? We also work with kiosks so checking on arrival is not possible. Thanks for any options,

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DanS.
DavidM
DavidMApprentice
asked in How Do I..
Expedia is blocking mails sent by Mews

Hi all, I’ve got a problem with automatic mails sent by Mews for Expedia customers. They are all blocked by Expedia with this reason : The file you attached to your message on Wed, 7 Feb 2024 13:17:12 GMT has the same name as a file that was already uploaded. To send your message, first change the name of the attachment then try sending it again. After investigations, it seems that the file in question is the qrcode attached, named qrcode.png Expedia recommends that we use a unique file name per email, like qrcode_uniqueUuid.png to pass the test. Here is their message : Remove the attachment / put the QR code in the body of the email if possible. Add some unique identifier in the file name so it passes this validation Does somebody expriencing the same problem ? Thank you and have a good shift ! Regards, David.

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gabriela.smrckova
Mews Employee
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Jasmin H.Helper
posted in How Do I..
Firmen suchen

Hallo zusammen, ich habe eine Frage an Euch - vielleicht gibt es ja einen Geheimtipp. 😄 Wir haben teilweise von Firmen bis zu 20 Standorte in der Datenbank. Wenn ich in einer Reservierung die passende Anschrift hinterlegen möchte, muss ich mich immer durchscrollen. Selbst die Ergänzung des Ländernamen hat nix gebracht. Ich bin noch nicht hinter die Logik der Sortierung gestiegen. Habt ihr einen Tipp? Danke für euer Schwarmwissen. ​​​​​​

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J
S
Senior Guru
smehiaSenior Guru
posted in How Do I..
Reservation overview upgrade ?

Hello Mewsers Just creating this topic to catch the attention of the “devs” around ( @Aldair Borges maybe 😉) on the forum regarding the reservation overview options and filters There are a few requests already on the feedback forum about getting more filters or display options regarding that particular report. See examples here after: https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/37486498-reservation-overview https://feedback.mews.com/forums/955405-mews-multi-property-management/suggestions/39429136-reservation-overview-list-view Just wondering if it was on the roadmap for 2024 because I don’t think I saw this topic treated in the Webinar video related to the 2024 Roadmap?… It is clear to me that it should, if not yet, be added as soon as possible but I’m open and ready to hear about your impressions. I, for one, would love to have the possibility to filter my arrivals by Travel Agency through that overview without having to generate a specific reservation re

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Mick
Guru
K
katoclApprentice
asked in How Do I..
Rate or public voucher without automatic MEWS email to customer

I would like to create a rate or a public voucher, that does not include automatic emails from MEWS to the guest after confirmation. Is this possible?

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Mick
Guru
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SamSuperstar Contributor
asked in How Do I..
Spanish Fiscal Registry

Help from Spain based properties, When taking pre payments, a deposit is required to account for tax at the time of payment. To close an invoice to the fiscal registry guest passport/ID details are required. How do you manage to collect passport/ID details at the time of booking or how do you get around the requirement to have this information in order to close invoices? Thanks for advice!

963
gonzalo.cabre
Mews Employee
D
Darren KearneyContributor
asked in How Do I..
"Make sure to comply with local data collection regulations"

Has anyone a workaround or been able to edit the local data collection regulations setup in MEWS when they’re incorrectly mandating for information from guests that isn’t legislation. Our profile completion rate is low due to guests not completing the Date of Birth section and the photo ID requirement, neither of which are legislation in this country.

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S
Senior Guru
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jhaugHelper
asked in How Do I..
Jahresabschluss DE - Unfertige Leistungen

Guten Tag liebe Community, dieses Jahr ist unser erster Jahresabschluss mit Mews. Da wir mit Anzahlungen arbeiten benötige ich eine Übersicht der Unfertigen Leistungen zum Stichtag 31.12. Hat hier jemand Erfahrungswerte mit welchem Report/Einstellungen ich das ermitteln kann? VIelen Dank vorab und lieben Gruß, Julian Haug

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Twisted Horns RidgeApprentice
asked in How Do I..
General Questions

Hello everyone! My name is Mae. I work for a ranch in Texas. As a newbie to Mews system, I have a few questions. I hope y'all can help me. Thank you so much! 1) How to connect our website for direct booking 2) We are not really considered a hotel so how can we make each casita/cabin its own space vs looking like a hotel? 3). Have you tried connecting your own stripe to Mews? 4). Can you recommend the best Channel Manager so we can connect our Airbnb/Vrbo? Thank you so much for all your help! Mae

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Mick
Guru
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Name and address on invoice or not

Dear Mews freaks, I am facing a challenge and would like to hear your opinions and possible solutions. Our hotel offers rooms and breakfast and creates invoices in Mews at check-out for all reservations. We also have a nice terrace where we sell drinks to passersby. For these terrace sales we create invoices under the name "external terrace". However, it becomes difficult to request name and address information for billing purposes from every customer who drinks a coffee or a Coke on the terrace. I was recently informed by the tax authorities that every invoice must officially include the customer's name and address. Missing this information can result in a fine between 50 and 500 euros per invoice, depending on the invoice amount. Since I do not exceed 25,000 euros per year for these terrace sales, I do not need to purchase a white cash register. Do any of you have experience with a similar problem and perhaps a suggestion for a solution? I would love to hear your insights and advice.

561
M
A
andreasHelper
asked in How Do I..
Routing rules are bugged when used with multiple bookable services

I've raised this issue a while ago with the premium support, they agreed it was a bug, but told me to 'raise awereness' on the forum to get it fixed. Instead of just fixing it. So here goes: What is going wrong: I set up a rule for Service A to send all prepaid reservations + products for travel agency A to a paymaster. This works fine. Then I set up bookable service B to send all prepaid reservations + products for the same travel agency A to the same paymaster. Then the second rule works fine, but the first rule suddently "forgets" to send the products, and only sends nights. And when you go and fix rule number 1, then rule number 2 starts forgetting to send the products. End result: We are stuck with hundreds of tourist tax, breakfast and cleaning fee items on the guests bill, and not on the paymasters. Can somebody tell a developer? Or tell me if I might be doing something wrong here?

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enrique.bellonApprentice
asked in How Do I..
Suite 8 to MEWS PMS migration

Good afternoon comunity, I am looking for some experience in the migration from Suite 8 to MEWS, specially in terms of future reservation migration. Anyone has this situation?

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M
M
M_belangerContributor
asked in How Do I..
Hide rates for Online Check-in

Hi, is there a way to hide rates for online check-in? Particularly for OTA bookings where the OTA collects the payment, or for wholesale rates where the Agent marked up the rate?

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R
RinaApprentice
asked in How Do I..
Open Prepayments

Hi everybody, I was wondering, where I can find the open prepayments for 31.12.2023? Could you please let me know, if that’s the correct way to find them: Accounting ledger report – Mode: Grouped – Type: General – Date: 31.12.2023 23:59 – Group by: Accounting category. And then after ‘view report’ the ‘open prepayments’ are for the guests who paid for their future stay in 2024? Thank you in advance for your help!

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S
Senior Guru
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OMAApprentice
asked in How Do I..
LOADING DE PRIX EN LRA ET NON LRA

Bonjour, Je suis à la recherche de la procedure à suivre pour loader un prix LRA et un prix non LRA dans Mews et le faire remonter correctement dans D-Edge? Comment les deux tarifs peuvent-ils cohabiter ? Merci Olivier

571
G
Mews Employee
DavidFoxx
DavidFoxxSenior Contributor
asked in How Do I..
Payment Automation Set-up for Remaining Balance Due

Is it possible, and if so how, to set up a payment rule that automates the charging of a remaining balance due on the morning of a reservation’s arrival/start date? At the time of booking through the booking engine on our website, we collect payment for the first night’s room/tax plus any add-ons included during the booking/confirmation process. For multi-night reservations, the remaining balance is comprised of room/tax for nights 2 and beyond. I have not been able to figure out how to do set up a settlement rule. My first rule collects 100% of the first night plus additional expenses an products. When I attempt to create a second rule, I get an error message advising me “The sum of settlement values from all settlement rules with ‘Charge payment card’ action related to the parent rate group with ID… cannot be more than 100%”. Makes sense, but he only other option is a flat amount.

903
DavidFoxx
DavidFoxx
DavidFoxxSenior Contributor
asked in How Do I..
Posting offline charges from on-site outlets

I asked the AI support bot how I can post offline charges to room accounts but found no relevant information in the results or guidance offered. Our Square POS terminals in our outlets are not integrated with Mews because this integration hasn’t been released yet (or hadn’t as of late last year). Our Guests want to be able to charge their purchases from our outlets to their room accounts, including bar and restaurant checks. At our outlets, a Guest’s charge can be settled to a comp account in Square to balance the POS system and then the charge is physically passed off to the hotel’s front desk for the charge to be added to the Guest’s account manually. Posting it manually to the account is where I need help. So far, whenever I have had non-standard items that need to be charged to a Guest’s account, as the admin, I’ve had to create a product that is for the specific amount to be charged. From past experience with other PMS platforms, charges for variable amounts required only the fill

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DavidFoxx
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