We are looking into possibly changing the language that we use for rebates. We want to make it as simple as possible for our Front Desk staff to understand what it is they are doing when they hit the rebate button as well as educating them through the process when doing a rebate.
We would like to make understanding rebates easier for you and your staff!
- Mews Employee
Could you let us know which of these terms you would think is best for the “rebate” button?
+3Hi
It may also be interesting to add the Invoice number of the original invoice / bill next to “Rebate” (or whatever it will be called in the future). This would make it much easier for all departments to follow-up on rebates, track revenue or answer questions from guests and partners.
I would argue using
Credit note, and Debit note
this is what we normally use to define. Both internally with Front office staff and externally with our accountant. (please also include the bill nr. as Matthias suggested)
If not possible keep Rebate.
- Mews Employee
Thanks so much for these suggestions! I will definitely take note and see what we can do re invoice number on rebated bill.
QQ. Do you use the term credit note instead of the word rebate in your business?
Yes we do.
Rebate was a new word for us when migrating to MEWS.
There are still some (however few at this point) who has to “translate” rebate to Creditnote before understanding the process
Hi yes we do use mostly credit note, but with mews we had to adapt to rebate instead.
Thank you
Grazia
+6Hi
We have found the rebate concept to be confusing & difficult to train across our properties.
My questio is indirectly related to your question. Apologies for going a little off topic ;)
Is there any reason that Mews does not have a VOID option available for an invoice? Voiding an invoice would cancel the entire invoice & put the line items both revenue & payments back to the billing screen to be dealt with again.
It is similiar to a rebate, however when we rebate an invoice we are forced to do a number of manual postings to get the invoice back to where we need it.
I look forward to your response.
- Mews Employee
Thanks so much for your feedback
+6Hi
I just wanted to check-in on this thread and see if how your internal discussions went, are you able to provide any thoughts on this?
- Mews Employee
Hi
+6Thank
- Mews Employee
Our team would be happy to set up a call with you to show you our plans
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