Mews Onboarding

Hi Community,When configuring Mews POS, it’s important to understand when to use the web interface versus the mobile app, as each serves distinct purposes.1. When Should I Use the Web Interface?The web interface is primarily used to configure and manage your Mews POS account. Through this platform, you can set up all the administrative and operational details required for your business.Key tasks you can perform via the web interface include:Creating your merchant account: Add essential administrative details, such as your business name, contact information, address, VAT number, and more. Payment method setup: Your onboarding manager or support team will help configure the payment types that best suit your business requirements. Tipping: Once the payment methods are configured, you can decide which ones should include tipping. Simply open the payment type and toggle the tipp

Hello Community, When you are using Mews POS and during service you get this nasty pop up when you close an invoice saying ‘PMS Error’ you know that something went wrong.You can click ‘Show details’ to see what is wrong. And if you know how to fix it, to resolve this. If not, contact support to see why this invoice could not be transferred to the PMS.When you fixed the cause of the problem, you can go send the invoice to the PMS againIn the app:Go to your invoices and go to this specific one. Scroll down a bit and you will see the detailed error message again (in red). Followed by the buttons ‘CLEAR’ and ‘RETRY’. Just click ‘RETRY’ and it will send the invoice to the PMS.

Ensuring that your hardware is set up and connected on-site at least five days before the launch is absolutely critical for a smooth operation. However, what do you do when you're confident that everything is properly connected, yet you encounter persistent printer issues? The worst-case scenario is when the printer refuses to print altogether. We recommend delegating the setup and wiring of printers to your hotel's IT personnel or someone proficient in technology. Nevertheless, even those well-versed in technology can encounter such challenges, and I've witnessed this scenario unfold frequently. If you find yourself in such a situation, here are some invaluable insights to troubleshoot the printers effectively.Let's delve into two primary categories of printer issues: Configuration and Network issuesConfiguration issues - Mistake in the printer configuration Networking issues - Caused by a fault in network connectivity Hardware

Mews POS: Making the Change Transitioning from a familiar system to something entirely new can feel overwhelming. As a member of the Mews Onboarding team, I've had the opportunity to guide numerous customers through the process of adopting Mews POS. However, the onboarding journey may encounter delays due to assumptions or incorrect actions.In this article, I'll be offering valuable insights on how you can proactively prepare for a seamless transition to Mews POS. 1. Onboarding timelineIt would be helpful to monitor your workload closely to ensure the successful launch of your POS within the given four-week timeline.Below is the timeline that we work to together to ensure the process stays on track: 2. Complete POS courses on Mews University We highly recommend y

Dear Community,today, let's dive into an insightful exploration of accounting and sales reports, shedding light on revenue tracking and payment reconciliation across both the PMS and POS systems.When you access the accounting report, you'll notice it's divided into several sections: Revenue, Payments, Transactions, and Outlets. When checking POS revenue in the PMS, our focus lies on 'Revenue' and 'Outlets'.At the top, you'll also find 'Total Revenue' and 'Outlets'. You might panic when you see 'Outlets' showing 0. However, there's no need to worry; this is perfectly normal. Under 'Outlets', you'll find all revenue and payments from the POS sent to the PMS using any payment type, except for room charges. Since these bills are closed, they are balanced, meaning revenue minus payments equals 0. Room charges, on the other hand, are n

A restriction, or price restriction or rate fence, is essentially a way for you to tell your customers “Hey! Do you want this unbelievably priced, breakfast inclusive saver deal?, Well, you’ll have to earn it 😈”Not sure about restrictions in Mews? Check out our help guide here!For example – let’s say that there’s a huge music festival in town which starts on Friday evening and ends on Sunday morning. You know what this means – your hotel is going to be full on Friday & Saturday, but it will empty out on Sunday,But wait – restrictions can provide an amazing opportunity for you to not only fill up your hotel, but to maximize your revenues as well 😊Let’s go step by step:Identify what it is that you’re trying to doBreakdo

​Introduction: Streamlining Reservation Imports 🌟Importing future reservations into Mews can be intimidating, especially for newcomers. Fear not, for we are here to guide you through the process step by step. This comprehensive guide offers clear and concise advice, making reservation imports a breeze, even for beginners. 🤓Step 1: Starting with a Clean SlateAccess your property's Settings. In the upper-right corner, click the user icon next to the question mark. Find and click "Download," then select "Download empty template.” This empty reservation template is now ready for your data.Step 2: Prioritize Essential InformationPay attention to mandatory fields marked with asterisks:Enter at least the guest's last name. Include their email address whenever possible. Did you know that hovering over column names reveals useful tip

​Unlocking the secrets of seamless housekeeping operations in prestigious 4 and 5-star hotels is an art, and Mews PMS is your masterpiece. Often overshadowed, the housekeeping department is a linchpin in crafting an unforgettable guest experience. In this comprehensive guide, we delve into essential insights and best practices, shining a spotlight on critical details that are sometimes overlooked in the pursuit of perfection.  Housekeeping Opening – Housekeeping Manager  In contrast to traditional methods, Mews redefines housekeeping management. Consider adopting the following approaches: Leverage our reports to organize your day efficiently—dispatch rooms/floors and keep tabs on housekeeping stocks and equipment.   Utilize our user-friendly app for your housekeeping staff. Some recommended reports to help organize your opening are as follows:  

Congratulations on successfully implementing Mews Property Management System (PMS) in your hotel! The go-live phase is a significant milestone, marking the beginning of a new era of streamlined operations and enhanced guest satisfaction. While the initial implementation process has been completed, your journey with Mews is just beginning. This guide will outline the key steps involved in the post go-live phase to ensure a seamless transition and maximize the benefits of Mews PMS.1. Establish Clear Communication ChannelsKnow your point of contact for both technical and non-technical issues. For technical support, reach out to the

At Mews, we're dedicated to advancing the competencies of hospitality professionals, ensuring they're equipped with the knowledge and tools essential for success in today's dynamic industry. Recognizing the need for specialized learning, we've honed our focus, offering exclusive Live Sessions in two critical areas: "Reservations in Mews" and "Billing & Rebates." These sessions are not just courses; they're a bridge connecting you to the forefront of operational excellence.  Exclusive Live Sessions: A Focused Approach In addition to the standard curriculum of Mews University, we are pleased to offer two customized Live Sessions that are essential to the heart of property management systems:  Reservations in Mews: Delve into the extensive capabilities of the Mews reservation system with this session. It's crafted to assist you in mastering our user-friendly dashboard, streamlining reservation management, and compre

Are you ready to transform your hotel operations, drive revenue growth, and elevate the guest experience to new heights? The Mews Marketplace is your gateway to achieving these goals, offering a wide range of apps and integrations designed to enhance your hotel's performance and guest satisfaction.  In this all-encompassing guide, we'll delve deep into the world of Marketplace integrations. From understanding the distinctions between integration types to offering basic instructions, we'll equip you with the knowledge and tools needed to navigate the Mews Marketplace with confidence.  Here's a glimpse of what we'll cover: Connection Types: We’ll go over the two types of Integrations (Purchasable vs. Connectable) in the Mews Marketplace.  Integration Types: A brief explanation of the different types of Integrations Mews has to offer. For example, Revenue Management Systems or Facility Management Systems.   

Most of the accounting integrations that Mews has to offer in our Mews Marketplace are generally built and managed by our tech partner, Omniboost. Their aim is to simply facilitate the connection. They do not manage the setup on either the Mews or the accounting side of things. They merely help to maintain the bridge between the two.This article aims to shed some light on the process of setup. STEP 1: Initiating the setupIn order to kick off the process, follow these simple steps Head to the Mews Marketplace and search for your desired integration.   Before clicking “Connect” ensure that the accountant or person who’ll be undertaking the accounting setup is the one who adds the Integration via the Mews Marketplace.   Once the integration is added, the Omniboost team will be noti

🚀 Best Tricks to Use Mews like a Pro! 🏨If you're a user of Mews, you're already aware of its immense potential to revolutionize the way you manage your property. But are you truly harnessing its full capabilities? In this comprehensive guide, we're about to take you on a journey through the best tricks to use Mews like a pro, elevating your operational prowess and delivering an unparalleled guest experience. 🌟Schedule Export Email 📊 Mews' "Schedule Export Email" feature enables you to effortlessly manage your reporting tasks. By setting up automated exports of essential data, you can wave goodbye to manual retrieval. This feature is time-saving and ensures that you receive crucial reports directly in your inbox without any manual intervention. Whether it's occupancy reports for your revenue meetings or product order summaries for your team, scheduled export emails keep you informed without the hassle. With this powerful tool at your disposal, you

Change is an inevitable part of life, and in the dynamic world of technology, it is particularly dominant. When it comes to the software you use as the heart of your business, the fear of change can often arise, and it’s understandable. You may have invested time and resources in adopting a particular software that you have been using for years, and the prospect of changes being introduced can be daunting. However, with the right approach and support from the Mews Onboarding team, you can confidently navigate through the changes, ensuring a seamless and successful transition for your team, and maximizing the value of your PMS. ✅ Understanding the Fear of Change: Change can trigger various emotions, including fear, anxiety, and resistance. The fear of change typically stems from the following concerns:   Disruption of your Operations: Change can disrupt established workflows and