A calm, confident go‑live is doable with a focused, one‑hour routine and a few high‑value checks. This checklist is for operational leads and the go‑live captain at your property.
Before you start: quick readiness signals
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If your onboarding dashboard/system audit shows you’re ready, and you’ve collected simple evidence (channel manager parity, terminals paired, go‑live captain named), you can proceed without a live call. Capture screenshots/logs as proof in case you need help later.
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Keep your channel manager integration disabled in Mews until cutover; if your partner requires connecting earlier, re‑check parity right before you switch it on.
The 60‑minute go‑live routine
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Distribution (10 min): On one major OTA, confirm your listing shows the same availability, rates, and restrictions as in Mews and your channel manager. If it doesn’t match, pause activation and fix mapping/parity before continuing.
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Payments (10 min): Run a small live transaction on your Mews payment terminal (and a refund/pre‑authorization if relevant) to confirm the full payment path works. Keep the confirmation for your records.
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Front desk (10 min): Complete one check‑in → check‑out → bill close in Mews to confirm your cashier, invoice numbering, and bill layout are correct.
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Hardware and keys (10 min): Verify Mews Connector is running, print a test bill/registration card, and cut a test key (e.g., Salto). If there’s an error, check Device commands/queues and try again.
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Housekeeping/Timeline (10 min): Sanity‑check Arrivals/Timeline and space statuses so stayovers and allocations are clean for the day.
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Channel Manager switch (10 min): Activate the integration only after parity is re‑confirmed; if you had to connect earlier, re‑validate parity immediately before switching live.
Troubleshooting and where to get help
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If parity fails (e.g., derived rate behavior, child pricing, restrictions mismatch), take screenshots and re‑run a small push/pull test; if issues remain, use the in‑app Mews Digital Assistant to open a case or request support.
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If printers/key cutters fail, confirm they’re configured per the vendor guides, Mews Connector is running on a stable Windows machine, and names/ports match; then retry the action.
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If Booking.com/OTA imports show credential or permission errors, correct credentials in the integration and re‑trigger the download.