Ever wondered what makes a bookable product different from an additional service in Mews? You're not alone! Let's crack on and clear up the confusion, so you can set them up like a pro (and avoid a billing headache later). 😄
More info: Understanding services
What’s a Bookable Product? 🛏️✨
A bookable product is tied directly to a booking.
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Must link to a service (Like : Long Stay, Seminar).
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Only sold with a reservation.
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Rules & automation: add breakfast or packages automatically.
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Flexible billing: once per stay, per person, per night… you choose.
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Fixed price (no on-the-spot discounts).
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Great for upselling — they show in the Booking Engine and pre-checkin emails.
Handy examples:
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🥐 Breakfast (billed per person, per night—easy to automate alongside room rate)
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🐶 Pet fee (per night)
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🍾 Romantic package (champagne + chocolates, usually “once”)
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🏛️ City tax (per person, per night—watch those local regs!)
Setup guide: How to create a product in Mews Operations
What’s an Additional Service? 🛍️🔓
Extra flexible—sell with or without a reservation.
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Custom price every time (discount that chocolate bar after 9 pm 🍫).
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Add to any customer bill, even walk-ins or guests without a hotel reservation.
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Adjust billing date (default is “today”).
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Not shown in Booking Engine by default, ideal for onsite or post-stay charges.
Typical uses:
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🥤 Mini-bar items
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🛍️ Gift shop goodies
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🚭 Smoking/cleaning fees
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🙅♂️ No-show or cancellation charges
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⚡ Room damages or late charges
Setup guide: Create or delete an additional service
Top Takeaways
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If you want the guest to buy it online or via the Booking Engine—and you want the price to stay fixed—use a bookable product.
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For anything “on the fly,” flexible in price, or post-checkout, opt for an additional service.
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Don’t forget: each product must be linked to an accounting category for reporting and compliance!
More info: Mews Booking Engine: An overview of configuration settings
Now go forth and configure — your Booking Engine (and your revenue) will thank you! 🚀