Avoid last‑minute “we can’t go live” moments by completing compliance and payment setup before your big day.
What must be complete before go‑live
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Finish KYB/KYC with accurate UBO and tax details; missing or mismatched UBO information/tax IDs commonly block approval and will delay payments activation.
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Mews Payments must be enabled before you can order/activate terminals and take card payments in production.
Terminals: ordering, pairing, testing
- Order terminals after Payments is enabled and allow time for delivery and setup. Pair devices and run a small sale (and a refund/pre‑auth if relevant) on go‑live day to confirm end‑to‑end flow.
Payouts: what to expect and where to check
- After the initial delay, payouts are daily; verify amounts and dates in Finance → Payout report so your finance team knows exactly what to expect.
Common blockers and fast fixes
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Status shows “internally pending”: re‑check that your UBO list matches the local registry and that signatures and documents match your legal entity; respond to any follow‑ups promptly.
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Payments not yet enabled: complete the remaining KYB/KYC items first. If your go‑live is imminent, update your go‑live date in the Onboarding Dashboard and coordinate a new cutover day once Payments is ready.
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Questions on payouts and reconciliation: use the Payout report for upcoming transfers and timing; this is the fastest way to verify when funds will land.
If you get stuck, open a ticket via the Mews Digital Assistant in your Mews environment and reference your KYB/KYC case number for faster triage.