Want to practice using Mews in real operational scenarios before applying it at your property? That’s exactly what Mews Operational Training (MOT) sessions are designed for.
MOT sessions are interactive training workshops where you can gain practical skills designed to support your daily work. Through real-life scenarios, storytelling, and hands-on exercises, you’ll learn how to navigate Mews with confidence and apply your knowledge directly to hospitality operations.
Topics covered 📋
Exercises focus on common operational workflows, including:
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Creating and modifying reservations
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Managing check-ins and check-outs
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Handling billing, payments, and refunds
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Reviewing reports and dashboards
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Monitoring arrivals and departures
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Managing housekeeping statuses
Prerequisite: Mews University 🎓
Before attending a MOT session, participants should complete the relevant courses in Mews University. This ensures you have the foundational knowledge needed to fully participate in the exercises.
What to expect during a session 🧩
MOT sessions follow a scenario-based format, simulating a real operational shift. For example, you might step into the role of a receptionist starting a morning shift and work through the tasks needed to manage the day.
Because the training is hands-on, participants should join from a computer with internet access so they can complete the exercises during the session.
During the session you will:
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Log into a demo Mews environment
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Work through real-life operational scenarios
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Complete hands-on exercises step-by-step
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Collaborate with other hoteliers, share workflows, and troubleshoot challenges together 🤝
Sessions rely on active participation, so attendees are encouraged to follow the exercises, ask questions if they fall behind, and share their experience with other participants.
Check the available training options in Mews University and register for an upcoming Mews Operational Training (MOT) session to start practicing real operational workflows in Mews.