How Do I..

Hi I tried searching for similar questions, but couldn’t find anything. The team here got curious about how we can check for past guests in specific rooms. We were wondering e.g. who was in room 202 yesterday, in the case that their reservation was moved to another room or cancelled. I suppose that is shown on the guest’s action log, but the rooms don’t seem to have a similar action log where that is accessible. There is a ‘Recent space changes’ option, but that doesn’t show past guests. In our case, we don’t know who was the guest that was in 202 - that’s what we’re trying to find out. Any suggestions? Thanks in advance!

How to Configure Additional Person Charges Based on Room Category. We have room categories where the cost for an additional person is not the same depending on the category (e.g., Suite, Classic).

Hey all! We want to make a 3 days/2 nights packagedeal for our guest. Including a diner on the first day and the option for a diner on the second day. Question: How do i set things up so guest get the offer to book the second diner during the online check-in and things are correctly on the productlist? Its just a temporarly thing, so a workaround with a plug-in, isnt a option. Setting things up like a late check out gives the product on the list for the 2nd day and the day of depature. Any good tips? Thanks in advance!

Hi all. I hope you're doing well. I have a question that I hope you can assist me with. Currently, all of our rates across all properties include breakfast. However, the issue is that the breakfast product does not appear on the bills/invoices. While the breakfast is included at no additional cost (listed as 0 DKK), it does have a value of 119 DKK (incl. tax) if purchased separately—such as when a guest invites a non-staying person to join them for breakfast. Our corporate clients have been reaching out to request that the breakfast product, along with its value and tax breakdown, is visible on their invoices for accounting purposes. Is there a way to display the breakfast item on the invoices, showing its value of 119 DKK (incl. tax), without impacting the total price of the stay? I hope this makes sense, and I look forward to hearing your suggestions. Regards

Good afternoon, I am currently seeking clarification on how to display the invoice due date on an invoice. I have not been able to locate a relevant article in the Mews Help documentation. From my understanding, there are two settings that determine the due date: The financial settings, which I believe serve as a general default for the property. The company profile, which follows the terms specified in the contract. If no due date is specified within the company profile, I assume the system defaults to the property's general setting. Additionally, I presume that the due date is calculated based on the invoice issue date. I would appreciate any further guidance you can provide. Thank you in advance for your assistance.

Currently MEWS charges cancellation fees on the day of cancellation when automatically applied - is there any way to have this set so it charges on the intended day of arrival instead to keep revenue in the relevant day?

Bonjour, comment puis-je trouver le rapport de statistiques par nationalités pour l’INSEE. Il nous faut le nombre de clients en arrivées quotidienne par nationalité mais aussi le total des clients du mois par nationalité et ça je ne le trouve pas. Merci si vous pouvez m’aider. Bonne journée. Cécile

Good morning, Not sure if an error or well-thought out: When we lock a room (eg. to a TWIN room), and later add an ETA (eg. arriving at 13:00 instead of standard check-in time 15:00), the room unlocks. Thank you for your feedback.

Greetings to all, We have situation in which a parking as bookable service has been added to guests bill and now it needs to be canceled or better yet to be removed. However since guest has checked out, nothing can be done with it. There is no option to -remove and item- , so how to make this outstanding bill to 0 and to close it? Thank you for all your tips and advices. Best Bojana

Good morning ya’all! I was wondering if it's possible to change room prices for past dates? Sometimes we have larger groups with negotiated rates, but when some guests (within this group) decide to extend their stay by one more day, Mews applies the rack rate instead of the agreed ‘group rate’. If I don’t notice this right away, I can no longer make adjustments for past dates (only for the current day). I hope this explanation makes a little bit sense :) Thank you in advance for your replies. Kind regards Pierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

Hallo Zusammen, auf den Rechnungen wird bei uns, sobald ein Gast Übernachtung und Frühstück gebucht hat, wird die Übernachtung in der Rechnung immer als ‘Unterkunft Paket’ bezeichnet. Manche Firmen möchten dies nur rein als Übernachtung oder Logis ausgewiesen haben ohne das Wort ‘Paket’. In solchen Fallen stornieren wir alles und buchen es manuell im Abrechnungsfenster nochmal auf dann wird es nicht als Unterkunftspaket angezeigt. Das ist natürlich bei größeren Rechnungen sehr aufwendig. Hat jemand zufällig eine andere Lösung? LG Nina

Hallo! Ich möchte gestaffelte Stornobedingungen einstellen. Ähnlich, wie es bei den Zahlungen läuft, dass man z.B. x% bei Buchung, y % bis … Tage vor Anreise und dann z% bis … Tage vor Anreise. Gedacht habe ich mir, dass als Stornokosten z.B. 20 % bis 60 Tage vor Anreise, 40 % bis 30 Tage vor Anreise, 60 % bis 7 Tage vor Anreise und danach 80 % anfallen. Nur so als Beispiel. Wie kann ich das umsetzen? Ich kann nur eine Stornobedingung anlegen und der Rate zuweisen. Damit ist die Staffelung nicht möglich. Wie regelt ihr das und gibt es “Workarounds”? Vielen Dank und viele Grüße Heike

Traditionally, rates are considered commissionable / non-commissionable. It looks like Mews considers whether a travel agent is commissionable? I don’t understand how to manage this. I found the setting to enable the channel manager to create company profile/travel agent contracts. However in practice, I don’t understand what to do with this. I’m finding this incredibly confusing and complicated. How can I ensure commission is being calculated for commissionable rates, and that they are being paid on time?

Hello Greek properties! We are about to open a property in Athens, and local laws requires us to submit all issued invoices to the local tax authorities in real time. Mews doesnt offer any intergration themselves for this so I am looking here if there is any advise how to best work with this?

Hello, since this afternoon profiles are suddenly displayed with the name of the companion although we have not changed anything. Or vice versa, where profiles of the companion suddenly have the name of the main booker. We have several identical profiles with the same name that are not actually profiles. Does anyone else have this problem? Is this maybe because of the new funktion with matching simmilar profils? Kind regards Anna

Hello I am trying to find the easiest way to calculate percentages of sales by platform since we just star working with Mews last month. I see the easiest way it would be to enhance it, would be connecting the booking engine with the channel manager (siteminder in my case), would you recommed it to me? And what is the advantages and disadvantages to have it separately?? thanks in advance

Good afternoon everyone, I just noticed that the new MEWS features (Ledger Beta, new timeline, etc.) are only activated in our demo environment and not in the live version. Is there a way for us to enable these features ourselves, or do I need to submit another support ticket? Above all, I would like to install the Quotelo/Mews events integration, but I can only do this in the demo marketplace. Kind regards Pierrick RobynHotel Pavillon Du Zoute Knokke-Heist (Belgium)

Hi everyone, I need help setting up specific payment policies for a rate group. Specifically, I want to prevent the automatic charging of city tax before check-in. Instead, only the nights and other products should be charged at that time. I noticed that this can be configured in "Additional Expenses." However, I am unsure how to define city tax as "additionnal expenses" or “products” within this setup. Currently, in our configuration, city tax is treated as a product rather than using the standard bookable service configuration. Could you clarify how city tax is categorized (product vs. additional expense) and guide me on how to achieve this setup? Thank you for your support. Best regards,Châu.

Hallo! Die Buchungsbestätigung aus Mews geht ja auch an Gäste raus, die über Expedia gebucht haben. Wenn der Gast über Expedia Collect bezahlt dürfen wir keine Rechnung aushändigen und wir dürfen an sich auch nicht den Preis nennen, den wir bekommen. Der ist ja schon bereinigt um die Kommission. Wenn aber aus Mews die Buchungsbestätigung verschickt wird ist sowohl die Rate als auch der Preis genannt. Wenn ich den Preis aus der Buchungsbestätigung entferne, bekommt ihn aber auch kein anderer Gast zu sehen. Besteht die Möglichkeit, eine eigene Buchungsbestätigung an Expedia-Gäste zu verschicken? Oder kann man einen Filter anlegen, dass wenn die E-Mail-Adresse des Gastes @m.expediapartnercentral.com lautet, diese keine Bestätigung bekommen? Wie handhabt ihr das? Vielen Dank für eure Hilfe. Heike

Hi All, What is your experience with the new ‘Enhanced’ rate management overview? In my opinion it’s a big mess now, missing structure to have clear overview of your rates, base rates, rate groups, …..Search & filter options are nice but they are not stored, so every time you click on a rate and return to the overview they are gone again…Same for sorting options... I have the idea it’s released without it was even finished!Happy to read other hoteliers experiences on this. Best,Dirk https://releases.mews.com/en/enhanced-rates-and-vouchers-tables-in-mews-operations

Hi Mews community! Thrilled to be part of the community and looking forward to contribute forward in any way I can. We recently launched our website with the booking engine and all works fine. The question I have is whether I can move the booking options to be shown directly on my hotel’s landing page? Rather than having to click to open a separate booking engine page» it would be more instantous and easier for our website visitors if they can do their date selection directly on the landing page. i have seen Siteminder offering something like this and we’re hoping Mews do to I just haven’t found optionallty for this in the configurations yet. Thank you for all your input and guidance in this matter!

Hello, UPDATE: I’m happy that MEWS support team in Montreal stepped in and help us with our issues. Thank you to them. We are brand new MEWS users and I feel all alone even in this community center. How come we can’t talk or have human support? Does anyone feel the same? We feel left all alone after the Onboarding. And TOO MUCH reading too much emails coming in and not enough concrete help to set up our platform.

For those hotels that are utilizing Mews Kiosk and have a dedicated physical Kiosk to place the iPad and the key cutter, what physical kiosk are you using? Custom built? Generic Ipad Stand? How does the key cutter and Mews Terminal integrate.

Hello everyone, I am having difficulty closing a customer invoice. the customer left without paying a small consumption. His registered card could not be charged, so we sent a payment link. The customer tried to pay 3 times with Apple Pay, and the last time with a credit card it was OK. But as a result the first 3 payments are pending and blocking me from closing my invoice even if it is zero because it says "being verified". If I want to close it as is, it gives me a negative invoice, but the customer owes me nothing since the last payment has been made. How to remove verification?