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  • 527 Topics
  • 1,966 Replies
527 Topics
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AntoineD24Aero44Senior Apprentice
asked in How Do I..
Detailed invoice

Hi everyone 🖐️, For the moment our invoice look like this  : I’d like to know how I can get a detailled invoice ‘cause sometimes the guests need a detailled invoice and sometimes not. How can I proceed to do that ? Thanks for the answer Antoine Dieudonné.

771
Sarah.Masterton-Brown
Mews Employee
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PHman88Helper
asked in How Do I..
Mews password reset email (unwanted)

Hello, We’ve been getting Mews emails lately: “as per your request; you can reset your account password ….”However, no (active) staff member or myself asked for a password reset.I can apparently disregard this e-mail. However, should I be worried someone is trying to get into my account?

481
Sarah.Masterton-Brown
Mews Employee
Karo
KaroSuperstar Apprentice
asked in How Do I..
action log - no possibility to undo actions?

Hi. I wonder why the action log does not offer any “undo” buttons? As an admin I am also only a human being and I do make mistakes when it comes to setting rates, adjusting rates, changing reservations ao. Pluss the lovely hotel guests make changes, want different rooms ao.Should be a no brainer to put up an “undo” feature? As this one will get logged too…Or am I blind for the actual possibility already being there?Best regards,Karola, Hindsæter, Norway

425
Karo
dbarnesen
dbarnesenHelper
asked in How Do I..
Asking guests for arrival time in Online Guest Services

We currently use a third party to handle online checkin and digital keys, one of the main reasons is that we find it useful to know approximately what time guests would like to check in, and this to be automatically reflected in the arrival time shown in Mews. It also gives the guest the opportunity to buy early check in as an extra.Now that Mews is offering digital keys, I want to see if we can stop using and paying for the third party system and do everything in Mews, hopefully also giving a more seamless experience for the guest.According to the Mews support chat it is possible to ask guests for arrival time in the Mews online check in, but I have never been able to find out how to do this.Has anyone got this working directly in Mews?

2737
Olivia.Dingreville
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Disable on day pre arrival mail

Is there a way to disable the pre arrival e-mail that is sent the morning of arrival.I know that there is a option in the bookable service but i am not sure if this deactivates both the mail two days before arrival and the mail on the day of arrival.Is there a way to disable only the mailing on the day of arrival?

1108
jones.eth
Senior Guru
jones.eth
Senior Guru
jones.ethSenior Guru
posted in How Do I..
Technische Abwicklung SEPA

Kann mir jemand von der technischen Abwicklung SEPA berichten? Kann Mews das selbst der Rechnung zuweisen? Läuft das über ein Konto von Mews und die überweisen das dann gebündelt weiter oder wie genau funktioniert das?Hab zwar einiges dazu gefunden, aber wie das abgewickelt wird, dazu steht nirgends was.

2408
j.spiess
Senior Guru
SimoneFuhrmann
SimoneFuhrmannSenior Contributor
posted in How Do I..
Channelmanager

Liebe Community, mit welchem Channelmanager arbeitet Ihr?Hat jemand die Kombination von Mews und Diers und kann mir etwas zu Euren Erfahrungen sagen?Ich war sehr unzufrieden mit Cubilis, da der Setup mit Booking nie richtig funktionierte und ich die Fehelr ausbaden musste. Zur Zeit bin ich mit MEWS direkt mit Booking verbunden. Mir fehlt jedoch AIRBNB,Hier scheint ja die Schnittstelle nicht wirklich priorisiert zu sein. Oder interessiert das noch jemanden?Es gibt hier bereits eine Abstimmung zu dem Thema - jedoch ist das Commitment eher bescheiden.Fraglich, ob es nicht genügend Mewser wissen oder das Interesse nicht da ist. Hire mal der Link, falls es für Euch relevant ist:https://feedback.mews.com/forums/918733-mews-guest-journey/suggestions/45199465-airbnb-expedia-booking-com-chat-integration Liebe Grüße Simone

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A
T
TessaApprentice
asked in How Do I..
PDF Confirmation with and without rates

Hello, How can I have confirmation PDF to send to my clients? So far I can’t only download a pre invoice or a register document for the reception. And many of them wants the confirmation PDF without the rates, especially when it’s a Company booking or some agencies. Thank you!

913
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A
andreasHelper
asked in How Do I..
Online check-in for more than one room gets stuck on second screen

The online check-in gets stuck for anyone who booked two rooms or more. We’ve had several guests reporting this, and have managed to recreate it ourselves too.Checkout a screen recording of the issue: hereA quick fix would be greatly appreciated 😊

672
MarketaOupi
Mews Employee
J
Jagdschloss ResortApprentice
posted in How Do I..
Buchungschaos durch fehlerhafte Abrechnung

Ich musste zwei Anzahlungen für eine Anzahlung korrigieren, da sie falsch abgerechnet wurde und habe die Rechnung storniert dabei entstand eine Rückerstattung, die allerdings nicht rückerstattet werden soll und habe das auch storniert. neu gebucht um es richtig zu fakturieren, allerdings habe ich jetzt zu viele Sachen und finde mich nicht mehr zurecht. 

350
J
S
SonjaHelper
asked in How Do I..
Notes in Guest Profiles

Is there a way to make the notes in guest profiles more visible or to have like a pop up once you open a profile or reservation? I would love the pop ups so reservation agents don’t forget to look into the notes

1312
ettore.zotarelli
Mews Employee
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Returning customers and credit card problems

Dear Mews freaks here,does anyone have the same problem as me? If there is a direct reservation from a customer or is a returning customer who has a credit card in his customer record an automatic mail is still sent to the customer to say that there is no credit card in the system for him even though he has given it on the phone. Is there any way to do this when a reservation is made for a returning customer that the credit card is automatically linked to the new reservation? And furthermore, when we are checking in a customer, Mews indicates that no pre-authorization was made for the reservation even though it is present in the system. Is there any way to avoid this. Hope someone can help me with this? Robin 

832
J
B
brianBLAUMaster Apprentice
asked in How Do I..
Payment Types

How can I add more custom payment types? E.g. for AIRBNB payouts (reservations fully paid by AIRBNB), what “payment type” can I use? I want to use “AIRBNB” as a payment type, but there is nothing similar.

381
S
Senior Guru
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Is it possible to cancel a reservation in the booking engine ?

Is iot correct that our corporate guests cannot cancel their reservation through the booking engine, even though the reservation is made through the booking engine ? 🤓

301
milan.bezdecka
Mews Employee
Y
Yvette DineApprentice
asked in How Do I..
Guest double charged

Hi can anyone help?we had a guests physical card charged when there was a virtual on their file, when the checked in online. Is this something that is common?

1907
elena.pudova
Mews Employee
P
PHman88Helper
asked in How Do I..
Timeline not showing (service -> parking)

Hello,We use parking as a bookable service. Just like the hotel, it has a timeline. The hotel timeline shows; the parking timeline does not. Anyone can help? Thank you!

482
P
Y
Yvette DineApprentice
asked in How Do I..
editing items in a rate set up already

Hi hope someone can help.We are going to be updating our rates that are currently set up. When we include a New item, the old item is not deleted from a booking already in the system. This means we have to go into each individual booking and cancel the item we don’t want included anymore. Can anyone suggest another way to do this to make it easier?

512
Gabriel Bourgeois
Mews Employee
M Wackerfeldt
M WackerfeldtSuperstar Apprentice
asked in How Do I..
Double payments - not following routing rules !!

HELP! All our reservations from Booking.com and now also Expedia/hotelscom is NOT following the routing rules that have been set up AND working for over 3 years…..Our flexible rates are supposed to become non refundable → charged to the BdC virtuel card latest midnight 48 hours prior to arrival date; and our non refundables are supposed to be charged directly upon booking/at confirmation…. see below ex from the system:Rate Flexible rate room only OTAArrival 2024-10-20 14:00:00 SundayDeparture 2024-10-23 11:00:00 WednesdayReservation sourceBooking.comCreated2024-10-09 20:51:33Scheduled payments & preauthorizationsReservation number Rule Type Estimated time Actions 38768 100 %, Start Payment 2024-10-21 06:00:00  The scheduled payments all of a sudden  says payment THE DAY AFTER ARRIVAL at 06:00. We have checked EVERYWHERE - we can not find anything that says; charge day after arrival 06. We have not done ANY changes anywhere in the system (MEWS) !!!!

1141
MarketaOupi
Mews Employee
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Is it possible to create one time use vouchers ?

Hi :)We want to offer our guest a 10% discount if they sign up for our newsletter.How can we do that ?If i make a voucher i Mews, they can use it many times. But i want the voucher to be valid for just one booking.

411
MarketaOupi
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Best practice for Accounts/Profiles of passed away Guests

How do you handle guest profiles if they pass away? Is there a best practice?Unfortunately there is no classification for that right now which would make sense i guess. So right now we remove all mailing checkboxes (newsletter, postal) and add a guest notice.

372
jones.eth
Senior Guru
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in How Do I..
Mews Analytics optimisation

Hi all, Is there anyone that really uses the Mews Analytics here?In my opinion it’s way to slow. Most of the time you have to made about 10min before all data is loaded.If you change one of the filters or want to dive deeper, it takes ages again to load… It's so bad, you often just get errors that data cannot be loaded due to a timeout. Who has time to wait so long if you just want to look something up quickly? Anyone here that has a different experience and is actually able to use this feature properly?

39216
M
Robin Lindaart
Robin LindaartSenior Apprentice
asked in How Do I..
Booking window overview

Hi everyone, Does Mews have a report where the booking window is displayed?I would like to know how short (or long) in advance guests book rooms, and preferebly where they book it (their origin).Is there some sort of report already available? Thank you in advance! Robin Lindaart

563
mauritsbots
Senior Guru
S
Stephanie DApprentice
asked in How Do I..
Out of order setting

Hi Mews community!How do you set several rooms as Out of order, in one shot?For the moment we can only set one room by one and it can be a really long setting! 

1335
mauritsbots
Senior Guru
Emilie Getaway
Emilie GetawaySuperstar Apprentice
posted in How Do I..
Expedia + Booking Setup

HiI'm going live with Mews next week and would like to know how you’ve set up Expedia and Booking. Expedia:I’ve created all the brands as companies with travel contracts. I want to make sure that bookings made through Expedia Collect are routed properly, so the team knows that these bookings have already been paid by the guest to Expedia.I’ve also made a special rate plan for Expedia VCC because we charge the credit card the day before arrival (we need full payment since our reception isn’t open 24/7, and guests must pay before accessing their room). The problem is that the VCC is only valid on the day of arrival. Now, I’m considering deleting this rate plan and relying on the routing for all Expedia Collect travel agents instead. I’m curious about how you set up your rate plans and routing for Expedia. Do you have separate rate plans for Expedia Packages, business rates, mobile, etc.? Booking:We have a mandatory cleaning fee. With Expedia, this is paid on-site (like the city tax), but

1401
MarketaOupi
Mews Employee
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Trial Balance - Account Category Other

Hi, i need you help. In my Trial Balance report, i have an amount posted under account category Other.How can i find out what is posted here ? 

412
MarketaOupi
Mews Employee
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