hi @wahsang86 have you also added the emails sender address, as well as all the URLS you use in these emails to your messaging security settings in Booking.com's extranet?
Yes I did. Following the Mews help article below, 3 links added
- Ensure the email [email protected] is allowlisted.
- Add the following URLs to the allowlist:
hmm it seems that this issue is back Booking.com blocking emails - Before start Online check-in | Community (basically transaction emails are coming through but confirmation, before start etc not)
ive asked my colleagues from marketing to dig into this again.. sorry cant be of any more help at this stage!
Hi @wahsang86,
Thank you for your question, and I’m sorry to hear you’re experiencing issues with OTA confirmation emails.
To ensure confirmation emails are sent for OTA reservations, we first recommend verifying that the “Send confirmation email to channel reservations” option is enabled in the Visit options settings of the Bookable service. Likewise, enabling “Enable automatic online check-in email” ensures that the Before Start email is sent.
Since you have already confirmed that these options are selected and that the necessary URLs are on Booking.com’s allowlist, further investigation may be needed to determine the root cause.
Please open a ticket with our Support team via the Help/Contact Us icon at the top right of the Mews Operations homepage, and we’ll be happy to assist you in resolving this.
Wishing you a nice day.
Warm regards,
~ Josue
