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Hi all,

We have setup our automated payment policies to charge guest cards, if a card declines we must mark the card invalid on the OTA and then 24hours later we can try the charge again and cancel the reservation. 

We would love to be able to manually schedule a 2nd payment attempt instead of manually trying the card again. 

If the card is then charged no further action is needed and we have eliminated the need to make additional manual checks.

Anyone found a way to do this? 

Hi all,

We have setup our automated payment policies to charge guest cards, if a card declines we must mark the card invalid on the OTA and then 24hours later we can try the charge again and cancel the reservation. 

We would love to be able to manually schedule a 2nd payment attempt instead of manually trying the card again. 

If the card is then charged no further action is needed and we have eliminated the need to make additional manual checks.

Anyone found a way to do this? 

Hello,

From what I understand, Mews performs a second payment attempt within 24 hours of the initial failure. If that attempt also fails, no further retries are made, and manual actions are required.

Given that the OTA may take more than 24h to update the card, it would make sense for Mews to extend their retry window to 48 hours. This would allow more time for potential resolution before manual action becomes necessary.

Hi Robin,

Thanks for the input, I thought Mews only tries to recharge the VCC’s? we have not seen the system try a guest card twice..

What i understand the are doing ​@Sam.C especially with Expedia cards as they are mostly valid from day of check-in… you might need to contact the support team.

Hi ​@Sam.C i hope you’re doing well 😊

Thank you for posting your questions here. My name is Nadya from the Mews Support Team, and I’d be happy to assist with your queries!

Regarding your inquiry, could you please confirm whether you're referring to a physical card or a Virtual Credit Card being sent by the OTA?

If it’s a physical card, and the initial payment attempt fails, the property will be notified via email/task. In this case, the payment must be manually retried by the property.

However, if the reservation is assigned a VCC, Mews will automatically retry the payment in the following instances:

  • At 6:00 AM (local time) on the guest’s arrival date

  • At 6:00 AM (local time) on the day after the guest’s arrival date

You can find more information in the guide here.
 

If you have a specific example that you would like us to investigate further, feel free to open a support ticket with us! :)

Have a nice day!

Hi Nadya,

I am talking about physical cards, not VCC. We are using the tasks and aware we need to manually retry the card. But it would be a fantastic feature to be able to schedule the retry, it would take some work away from the teams. 

Hi ​@Sam.C , 

Thank you for the clarification!

We’d love to hear your ideas and feedback. Feel free to share them including your case examples through our feedback portal so our product team can review them.


Have a nice day! :)

 

 

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