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  • 527 Topics
  • 1,966 Replies
527 Topics
DavidFoxx
DavidFoxxSenior Contributor
asked in How Do I..
Derogatory Term in Knowledge Base: Blacklist

In looking for information on how to block a Guest in Mews, a page listing the classifications and their meanings was presented. The term “blacklist” is a derogatory term offensive individuals who identify as black, as also mentioned by one of my Staff members who is of African American descent. Respectfully, please remove this term throughout the Mews platform. Last year or earlier this year, I requested this to be changed in the classification drop-down menu and this was done. I expected that Mews would have searched the platform and changed this everywhere but this is another location where it has resurfaced. 

843
DavidFoxx
Carsten Dauer
Carsten DauerSenior Apprentice
asked in How Do I..
Housekeeping Team has full rights to view Manager Reports, finance,... ?

Good Day.When my housekeeping team members log into their accounts on a PC (not in the mobile APP), they can browse through all manager reports, financial details etc.Yes, I double checked if the rights setting is made for “Housekeeping only”.Just that one box is checked.Any idea why that is possible ?have a great day.Carsten 

1906
mauritsbots
Senior Guru
P
PHman88Helper
asked in How Do I..
Booking.com virtual credit cards not being loaded into Mews Payment Methods

Hello, Just checking if I’m the only one here having this issue? Normally speaking, when we receive a reservation via Booking.com, the credit card details are automatically loaded into Mews (in the payment methods). Now this is not the case, and we have to do it manually. Anyone else with this issue? I thought this might be an issue on the side of the channel manager, but other OTA cards load in correctly. Thank you.

20313
P
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
No Show Report

What report can i create in Mews that will give me an overview of No Shows like this ?  

1633
elena.pudova
Mews Employee
J
jpsamraSenior Apprentice
asked in How Do I..
Audit Log per Employee

Basically I have an Employee X who created a Customer Profile at a certain date. Then changes to that profile has been done over a certain period of time. Then this profile was deleted from Mews, meaning that the customer profile does not exist, it was merged with another profile or deleted altogether.I want to find out that happened to that delete customer profile and what are the actions that were done by that employee on that profile. Knowing that the customer profile doesn’t exist anymore, I cannot go to the action log of that profile, neither do I have an action log for the employee X to know what that employee did. Action Log and Activity Report do not provide that information.Help.

484
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hisham.goudaApprentice
asked in How Do I..
Stripe Payment

How can i use my own stripe account as a payment method

4028
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Hendrik Renken
Hendrik RenkenHelper
asked in How Do I..
bulk updates Room status

Hey Community,  We are seeing a huge potenial in having bulk updates for the room status, we basically need it to be able to make sure guests dont check-in in to early without paying the early check-in fee but still give the oppertunity to have everything ready before coming to the hotel. We use the goki online check-in for that and if a room is on inspectedand the guest checks in the reservation starts automatically even before official check-in time.Idea is to make it possible to change all clean rooms automatically to inspected on a specific time. Does anyone know if this would be possible to build with zapier?   Best regardsHendrik  

833
Hendrik Renken
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
posted in How Do I..
What is the Secret Formula for Customer Lifetime Value?

Hello,As we are working on our Customer Lifetime Value module, we would like to know which KPIs are most important for you to see in this module. More importantly, how would you prefer to calculate it?For Frequency, what is important for your team?Past stays Past + future stays Past + future stays + canceled reservations Other?For Monetary, what is the main figure you want to track?Total spend as reservation owner Total spend as reservation owner + companions Other?For Recency, what is your preferred measure?Number of days since first stay Number of days since last stay Other?Please feel free to share any insights that could help us fine-tune the formula.Thanks!

150
coudert.mathias
Mews Employee
B
BarbaraApprentice
asked in How Do I..
Baby in the room

Is it possible to create a field in a reservation to be able to add a baby in the room (0-2 years) 100% free of charge? If the reservation is booked as including breakfast rate and we want to add a baby we need to add a child but the will modify the including breakfast rate.

852
elena.pudova
Mews Employee
Y
Yvette DineApprentice
asked in How Do I..
Editing confirmation email for every booking

HiCan we edit the template before we send out to guests to add in extra information specific to that booking

872
ettore.zotarelli
Mews Employee
P
PHman88Helper
asked in How Do I..
Add external payment -> External card payment -> New Payment card -> "Expiration Date" | please remove as mandatory field

Hello, Just a small reach out to the Mews team. For external payments, the “Expiration date” is a non-mandatory field.The star seems to indicate that it is. Please remove the star.   

815
gonzalo.cabre
Mews Employee
L
LauraApprentice
asked in How Do I..
Guest Shuttle-Transfer Software

Dear CommunityWe are opening our Hotel in December and I am thinking about processes a lot. We offer shuttle service to the cable car free of charge. Now I was wondering if one of you has a suggestion of a Software which could be handy to add guests & time and location, so every porter & front desk has access to the information. I would love to hear your inputs. Best regardsLaura 

873
jones.eth
Senior Guru
T
tcsApprentice
asked in How Do I..
Remove counter numbers from postings?

Hello everybody, does anybody have a clue if there is the possibility to remove the system integrated counter for postings? I.e. if we give out vouchers it says “Voucher 105 - Voucher Nr. 1234”Red is the number the counter in the system gives it and shows on the invoice, green is the internal voucher number. Is there any possibility to remove these? So that it only says “Voucher - Voucher Nr. 1234” Thank you kindly!

734
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D
DominikApprentice
asked in How Do I..
How to leave Tip at Check Out Kiosk

Hi everybody Is there an option to add a Tip during the Check Out Process on the MEWS Kiosk?Until now we just can add it to the minibar products, but as we do not have minibars in our rooms, it does not make a lot of sense there. Best practise would be to have a “add tip” section on the Mews Payment Terminal. Can this be done somehow? Thank you Dominik

953
j.spiess
Senior Guru
P
PullenApprentice
asked in How Do I..
HOW DO I BOOK A GROUP RETREAT

PHow do I book a group - i.e. a group of 20 corporate leaders where a contract would go to one person and the company would pay with one credit card for all the guests and the entire program etc. We plan on having a lot of group bookings at our venue (rather than just individual guest bookings for rooms) - for instance, small corporate retreats which will require room blocks.  Does Mews have the capabilities of sending quotes, contracts and invoices?  If not, will this be a feature in the near future? If not, is there a "work-around"? Does it also have the ability to create BEO's?

631
Sanne
S
Sebastian_MVSenior Contributor
asked in How Do I..
Umstellung des Paypemt

ich möchte künftig statt des Mews-Payment einen alternativen Anbieter wie Adyen oder Nexi nutzen. Leider kann ich hierfür keine Anwendung im Marketplace finden. Auch bei der Hilfe / Kontakt kann ich hierfür keine Lösung finden. Es wird vorgeschlagen, dass ich die Anwendung “'Mews Alternative Payment Methods” nutzen soll, die aber im Marketplace ebenfalls nicht zu finden ist.Hat jemand Erfahrung damit? 

371
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S
Senior Guru
smehiaSenior Guru
asked in How Do I..
Notes

Hello Mewsers Just wondering if it is possible in anyway to have the notes coming from the channel manager to be all regarded as “General” notes instead of “Channel Manager” ones by Mews (see below)  It already does it for Expedia, but that is the only one...Is it a question of mapping between the OTA and the channel manager or between the CM and Mews? Only asking because it would be of great use to me as I’m using the Zapier integration to automate various tasks in regards of what is written in the “Notes” section of a new reservation. When it is a “General” note I can use it but I’can’t if it is a “CM” note… Maybe some of you knows how to get that setup @Mick maybe?...Or some Mews devs? Anyway, thanks in advance for your help and your time Regards Stephane 

21515
M Wackerfeldt
P
PHman88Helper
asked in How Do I..
Push inventory limited to 365 days in the future

Hello Mews-ers, I tried to go live with my prices until October 2025.Until a month of two ago, there was no problem to push the inventory beyond 1 year in the future (eg. 13 months).Now it seems to be limited to 365 days in the future. Is this correct?

542
gonzalo.cabre
Mews Employee
Nina
NinaHelper
asked in How Do I..
Preisabfrage MEWS

Hallo Zusammen, bei der Preisabfrage haben wir unterschiedliche Preise geladen.Einmal mit und einmal ohne Frühstück. Als primärer Preis wird die Rate ihne FS angezeigt. Frägt der Gsat nun nach dem Preis inkl. FS und ich wähle die Rate entsprechend inkl. FS aus, wird dies nicht addiert.Entweder wir rechnen es im Kopf aus oder fügen es über + hinzu, dann wird der Preis rechts im Reservierungsfeld inkl. FS angezeigt.Früher hat es den Preis inkl. noch direkt angezeigt. So ist es etwas umständlich. LGNina Atorf

865
j.spiess
Senior Guru
N
N.HALL ConsultingMaster Contributor
asked in How Do I..
Assa Abloy Vostio - multiroom access

HeyaI am wondering if anyone knows how to map connecting rooms in the Assa Abloy Vostio key cutter, such that the keys you punch out opens both rooms in a connecting room set-up.Example - Room 5 + 6 can be made to a connecting room “5+6”. Room “5+6” is the parent room for room 5 as well as room 6. When a client is staying in room 5 or room 6,  it is possible to punch individual keys for them. However when the reservation is assigned room “5+6” the key cutter cannot figure out how to make a key, which will access both room 5 & room 6.Thanks for your feedback.Nikolas

1262
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M Wackerfeldt
M WackerfeldtSuperstar Apprentice
asked in How Do I..
breakfast list - printed?

Hi !Our breakfast team is old fashioned and wants a printed list-paperversion of guests/rooms with and without breakfast. They do not want to work on a ipad/digital device. (because the risk of theft and messy fingers that can not be used on i digital device...) How do i find a list like this?Kindly advice!Thanks 

22410
barb00sa
M
marc agilotelSuperstar Helper
posted in How Do I..
Problem with 2FA when using Microsoft Authenticator in both Demo and PROD

Just a small advice to not use Microsoft Authenticator for both your Demo and PROD environment if your username is the same in both environments. When configuring the second login into the MS Authenticator, it will overwrite the first one, leaving you stuck on the environment you configured first in MS Authenticator.Use either a different authenticator or email confirmation in this case.Problem does apparently not exist with Google Authenticator.

796
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rebecca.timberlake1Apprentice
asked in How Do I..
Anniversary Tracking

Has anyone found a good way to track anniversaries? We currently have been tracking birthdays in the guest profile, but it’d be amazing if we had a method of tracking anniversaries that would also alert us of upcoming milestones. Thanks! 

1742
Svenja
Châu LE
Châu LEApprentice
asked in How Do I..
How to display breakfast included on Mews Booking engine ?

Hi everyone,I would like to display information for our end customers that “Breakfast is included.”Has anyone already implemented a display for breakfast inclusion in the Mews booking engine? Additionally, has anyone integrated this information with Google Meta Search? Thank you so much for your help! 

792
Châu LE
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Where is the invoice posted ?

Hi, Our account department is asking questions:When the invoice is created in Mews - it is posted to two accounts. Sales and ? Trying to find the account that is used when an invoice is established in Mews.Can you help me ?

893
alzbeta skrabalkova
Mews Employee
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