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  • 599 Topics
  • 2,321 Replies
599 Topics
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
University team admin

Is there a way to have an overview what courses your team members has finished and what their progress is and also assign members to courses? Kind of an university team admin?

564
jones.eth
Senior Guru
littlemonkeyhostel
littlemonkeyhostelContributor
asked in How Do I..
Automatically check in guests who completed online check in

Hi all, Is there a way to automatically check in guests who completed online check in? It would work in the same way the online check out works. Guests that complete the online checkout are automatically checked out. Thanks

1091
elena.pudova
Mews Employee
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BernieHelper
asked in How Do I..
Booking engine for hourly services

Will the booking engine for hourly bookable services just show up whenever it is enabled? I am anxiously  waiting for this feature, but I’m not sure when I can start to set this up properly. 

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Georgina FSuperstar Apprentice
asked in How Do I..
Is there a way to Reorder spaces

Hi, I can see how to reorder space categories but is it possible to reorder the actual spaces?We use room names rather than types and would prefer if we could have specific rooms/spaces to be booked first so ordered first, but it does not seem possibe in the space set up to order them?

321
ivan.fernandez
Mews Employee
A
AlexMPHSenior Apprentice
posted in How Do I..
Tax-Exempt Reservations / Removal of VAT without duplicating your product library.

We have been using MEWS since March 2024 and are located in Ohio, USA. Due to our location, we work closely with government agencies, local higher education organizations, and several 501© tax-exempt organizations. We asked this during our onboarding almost 10 months ago and received the same responses listed in Can you generate invoice without VAT  Summary - duplicate your product library (both Stay and Additional Services) that have the option of a taxed and non-taxed item/stay/product, or, create a product that you add to the bill as a negative amount equal to the taxed amounts. Has anyone found any other “work arounds” to this? Is ​@Mews Community Team  looking into a more user-friendly alternative (I provided a suggestion in the topic linked above)? I assume we are not the only company that runs into this issue, so are there any other issues other people are running into, or other solutions? If your company runs into this issue, or you think you might, please like/comment/follow t

451
Sarah.Masterton-Brown
Mews Employee
S
Sebastian_MVSenior Contributor
asked in How Do I..
Buchungseingang Channelmanager - automatische Verbuchung als Überweisung

Wir bekommen unsere Buchungen von Booking über einen Channelmanager. Unsere Zahlungen von Booking erhalten wir am Folgetag als Überweisung.Wenn Gäste nach Feierabend buchen, können Sie zwar über den Kiosk einchecken, müssten aber die Rechnung theoretisch noch einmal bezahlen. Daher meine Frage: Gibt es bei Mews die Möglichkeit, dem Vertriebskanal Booking eine bestimmte Zahlweise (Überweisung) vorzugeben, damit der offene Betrag sofort auf Null gesetzt wird?

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j.spiess
Superstar Guru
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MannyMaster Apprentice
asked in How Do I..
Group Booking- proforma invoice

Hi Everyone,I wanted to know what is the correct procedure for handling Proforma Invocies for group bookings.I would like to send a pro-forma invoice when booking the group, but I do not yet have the list of rooms, How should i do it?At moment I make invoices in an excel file, but i would like to start use Mews.Thank you for youyr help!Manny

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Châu LE
Châu LEApprentice
asked in How Do I..
Closing Bill Issues from recent release: Credit note not visible

Hi Mews Community, I would like to know if any of your hotels are facing an issue regarding the management of adjustments and credit notes? In our hotels, when trying to create a credit note, it is impossible to view it and correctly associate it with the following items: Bill, payment For exemple, An invoice for €900 A credit note for €150 A payment of €750The balance should be balanced.The issues encountered are:The credit note is marked as "unpaid," when it is actually a refund, and it is listed under invoice xxx, although it is not an invoice. It is impossible to reconcile the unpaid invoice, as the credit note is neither assignable nor identifiable in the system. (Previously, there was a line in the billing tab.)Are you facing this issue too? If so how did you solve it? Any tips would be greatly appreciatedBest regards,  

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elena.pudova
Mews Employee
S
SabineSchrHelper
asked in How Do I..
Online Check-in without cc

Hey all We want to change the settings for the online Check-in via Mews connector.Does anyone have an idea where we can change the settings? All our rooms are paid before guest arrivals. Therefore we do not want to ask again for their cc within the online check-in. Can somebody help and give me a reply where i have to change the setting? Looking forward to some help

2336
J
Guru
J
Guru
Jasmin H.Guru
posted in How Do I..
E-mail dispatch error

If an email cannot be delivered, the system should send a notification.It happens again and again that offers / confirmations are not delivered.In daily business it is not possible to check every day whether everything has been transmitted without errors. Are there any ideas for this?You are also welcome to vote here: create task when e-mail bounce – Welcome to the Product Ideas Forum Regards, Jasmin

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Guru
A
alexgloedeApprentice
asked in How Do I..
Reservierungsbestätigung ausdrucken

Hallo zusammen, kann mir jemand sagen, wie ich eine Reservierungsbestätigung ausdrucken kann, weil der Gast sie per Post haben möchte?

712
Sarah.Masterton-Brown
Mews Employee
A
AnnaWSenior Contributor
asked in How Do I..
Tip handling check out

Hey,how are you handling TIPs on reception?The easiest way is probably to book a product on the bill.But is it also possible for the terminal to ask whether the guest wants to add a tip during the checkout?And then it’s booked automatically?Does anyone have experience with this? Thank you :) Kind regardsAnna

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c.rex
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MargotHotelTApprentice
posted in How Do I..
Timeline Update

Dear CommunityWe used to be able to see all the rooms of the “group” (if a reservation belonged to one) lighted up when clicked on one in the timeline. This was easy for room allocation, to make sure reservations of two or three rooms were not placed on opposite sides of the hotel. I noticed today that this feature is no longer working. I preferred it when it was still possible to see the entire group, this made my work a lot easier. Now I have to manually go to each reservation to make sure I’m not missing something. Any one else having trouble with this? 

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Sarah.Masterton-Brown
Mews Employee
M
MaxMaster Contributor
asked in How Do I..
Can you generate invoice wirhout VAT

I am looking for a way to generate an invoice without VAT. This is only relevant if the customer is a tax exempt organization. Does anyone know how to…? Thx

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PHman88Helper
asked in How Do I..
Billing - added product displayed twice

Dear Mews, I noticed that on the billing screen, an added product is henceforth displayed twice.(although in fact consumed only once)I see this is to do with either “Linking product to reservation” or not.If you do (which is default), the 1 product is listed twice on the billing screen.If you don’t, the 1 product is listed once on the billing screen.1 product being listed twice on the same bill creates confusion - it gives the idea that there were two consumptions (whereas only one was taken).However, as the default setting is to link the product to a reservation, there must be a good reason to work this way? Please let me know what the best way to work is.Most clear way to work, as far as I am concerned, is that 1 added product is listed once on the billing screen (~ siutation 2).Any implications I should be aware of when not linking a product to a reservation?---I will visualise both situations:  Situation 1: one product (minibar consumption) is added and ‘product is linked to reserv

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JonathanSaavedraApprentice
asked in How Do I..
rates issues after a push Yield Planet

Im having some problems after manual push from MEWS to Channel Manager :( After the push I have received some reservations Full Board but as Only Accomodation rate Anybody else?

412
Sarah.Masterton-Brown
Mews Employee
N.HALL Consulting
N.HALL ConsultingMaster Contributor
asked in How Do I..
What determines or how do you change the Primary address on a profile with 2 addresses ?

How do I determine which of the addresses on a profile is to be the primary address ? 

622
N.HALL Consulting
A
Aurelia FaberApprentice
asked in How Do I..
"zum Mitnehmen"

Hallo zusammen,bei uns gibt es die Option rechts über den Kategorien “ Vor Ort Essen” und “Zum Mitnehmen” - gerne würde ich “Zum Mitnehmen” löschen. Man kann da automatisch eine Anpassung der MWST hinterlegen, da wir aber nichts haben, was man mitnehmen kann, würde ich das gerne deaktivieren. Ich weiß allerdings nicht wie. Hat da jemand eine Ahnung?LG, A. Faber 

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GarenneMaster Apprentice
asked in How Do I..
Différence comptable lightspeed et mews

Bonjour,Nous avons une différence entre les chiffre d’affaire sur lightspeed et mews alors que les 2 sont reliés et bien paramètrés. Pourriez vous nous aider svp ?bien à vous 

1021
Sarah.Masterton-Brown
Mews Employee
A
AntoineHelper
asked in How Do I..
Fatal error on Mews App iOS

Hello all,Our housekeeper manager tried to install the Mews App on her iPhone in order to release rooms quicker but when she launch the app, it says Fatal Error everytime.Can you please provide us a solution in order to fix the problem ?Thank youBest regards,Antoine

321
Sarah.Masterton-Brown
Mews Employee
N.HALL Consulting
N.HALL ConsultingMaster Contributor
posted in How Do I..
Suggestion for Time Allocation in Space Category Settings

Any thoughts on the below - upvote in feedback In housekeeping operations, efficiency and planning are key. Currently, housekeepers rely on a “fixed” amount of time per space, depending on the category, features, and other variables. To streamline this process, it would be highly beneficial to introduce a dedicated field within the Space Category settings for allocating the average time required to clean each space type.Example Time Allocations:Standard Room: 20 minutes Junior Suite: 45 minutes Shared Dormitory with 6 Beds: 1 hourBenefits of This Feature:Enhanced Planning: Housekeeping managers can better allocate staff and resources, ensuring optimal coverage during busy periods and more balanced workloads. Performance Monitoring: By linking this feature to the Activity Report, managers could track how individual housekeepers perform against the expected cleaning times for each space category. This insight can help identify high performers or staff members who may need additional trai

211
dbarnesen
B
brianBLAUMaster Apprentice
asked in How Do I..
Housekeeping Intervals

Hi,I'm looking for clarification on housekeeping intervals for long-stay bookings. Our goal is to clean each room every 7 days, but we want to control the specific day of the week when this cleaning occurs.I assumed that marking a room as "clean" would reset the 7-day interval each time. However, it seems the interval is only tied to the "system" status change date. For example, one room was marked "dirty" on November 5, and we cleaned it on November 8. Ideally, the 7-day interval would start from the most recent clean date (November 8), resetting the next cleaning date to November 15. But in this case, the interval reset on November 12, which is 7 days after the system’s initial "dirty" mark on November 5.Is there a way to adjust settings so the 7-day interval starts from the last manual cleaning date rather than the system date?  

551
mauritsbots
Superstar Guru
Karo
KaroContributor
asked in How Do I..
Age categories are not getting mapped to SynXis

Hi! Anyone else here using the Sabre/SynXis integration and having trouble or has some tricks due to age categories? Set up in Mews must be right, because both BE and booking.com take the right rates/ extra fees for children, but somehow the mapping/ connection between Synxis and Mews is not working. Support ticket is going on, but wanted to ask the community too…Best regards, Karo, Hindsæter, Norway

1156
Karo
E
ericaet1Apprentice
asked in How Do I..
Expedia Direct Connect with MEWS

Hello, I have been live with the Expedia direct connect with MEWS and been working with support, but I keep getting different answers. I try it, it doesn’t work. I am looking for advice on setting up Expedia Collect and Hotel Collect mapping in market place.We have 2 rate plans, 1 for Expedia Collect and 1 for Hotel Collect. I can only map 1 and I can only select Hotel Collect or Expedia collect.If I use the Expedia Collect rate code with the collect type Expedia, then ALL bookings go to the Expedia Collect rate plan. Meaning, if a guest books Hotel Collect, it books in MEWS against Expedia Collect. And, visa versa on that.This has been a back and forth with support for a month and no solutions from support are fixing the issue. Has anyone else found the right answer?

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N.HALL Consulting
N.HALL Consulting
N.HALL ConsultingMaster Contributor
asked in How Do I..
Option to Issue Pro Forma Invoices or Invoices with a Percentage Deposit Requirement for Booking Confirmation

As we establish our group accommodation billing process, we've identified the need to issue pro forma invoices or invoices that specify a deposit amount—such as 33%—to confirm a booking. This functionality is particularly essential for group bookings, where securing reservations often requires a partial payment upfront.Currently, Mews does not provide the option to generate an invoice based on a percentage of the booking total. Instead, the system only allows invoicing for the entire amount, which can complicate transactions and discourage early booking confirmations. Adding a feature to invoice for partial payments would streamline the booking process, make payment terms clearer, and improve cash flow management.For group and corporate bookings, this capability would offer hotels a competitive edge by providing a more professional and flexible invoicing system. I believe developing this feature would be an invaluable enhancement to the platform, supporting both financial efficiency an

711
elena.pudova
Mews Employee
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