How Do I..

Hello,Would it be possible to set the minimum and maximum stay restrictions per rate rather than per room category?We operate with a minimum stay of 2 nights year-round, but I would like to offer a promo voucher code for a one-night stay that I can give exclusively to my best clients.

Hi all,How do you prevent minors from checking in independently via the Mews self check-in kiosk?This past weekend, we experienced a situation at one of our properties where a minor checked in independently via the Mews kiosk, which is actually not legally allowed in our region. We'd like to avoid this happening again.Does anyone know if there are settings, automations, or practical solutions within Mews to help prevent underage guests from checking in without supervision?For example: ID checks, date of birth validation, or automatic alerts when an underage guest tries to check in?Thanks! Emilie   

Is there a place where I can Issue such report?Something like a PDF or a dashboard where it can display all the ones with the 🛇 sign.Usually during wintertime we have the most problematic guests and I want to issue a full report for my manager and manually is taking forever.Thanks in advance. 

Guten morgen liebe Community,wir sind im Januar mit MEWS gestartet und haben riesige Probleme mit der Anbindung an Datev.Wir haben bereits im Dezember die Anbindung an Omniboost aktiviert und bis heute schafft es Omniboost nicht, uns die Anbindung zur Verfügung zu stellen bzw. ins Laufen zu bekommen. Das heißt wir sind buchhalterisch und umsatzsteurmässig quasi blind.Hat jemand von euch, einen Tipp wie wir die Daten aus Mews rein und nach DATEV reinbekommen?Im Grunde ist es ja nur eine csv Datei mit dem korrekten Datenmapping - nichts wildes, aber Omniboost bekommt es nicht hin.Ich verzweifle und wäre für einen Tipp sehr dankbar.Viele GrüßeClaudia Will

Hi Fellow Mewser, I´m trying to find a way to override restrictions. Once a (rate-)restriction is set, no one might be able to override them. Is there a way to give some users (like Mangager / Admin accounts) the permission to override restrictions? It would be very helfpul if you could assign those authorizations to some users.Looking foward to your input and maybe a helpful solution!Thanks in advance ;)Sascha

Hi,We are an inn and have somewhat differing rooms even though they share the same category so we must have room optimization allocated by a human. It is now too easy for the staff to press on the space optimization button and “destroy” the work that was done manually. Is it possible  to have the space optimization feature turned off so that it doesn’t appear in the calendar?Thank you

Hi, After i have connected Expedia direct, i have a lot of issues with my rates with breakfast.How is your setup done ?I want to make sure that the is a difference in the rates with breakfast depending on how many persons that are staying.

Hoping someone can assist me with an answer! We have a dynamic rate structure. The MEWS booking engine displays an average nightly rate when potential guests are shopping. However, guests are not made aware that the rate is an average rate and not a nightly rate. Has anyone ran into this issue and how did you get around it? Also does anyone have a suggestion on how to send rate breakdowns after booking? Thank you community!! 

Hello!Self-Checkin after midnight seems to be not possible, because the room status becomes reset to dirty at midnight even though the respective reservation has not been checked in yet. When the guest arrives after midnight check in is denied because „room not ready“.is there a work around or setting I missed?it would help if the time the cleaning status becomes reset could be set to a later time, like 4 am…what are your tips and experiences?kind regards,Jean-Philipp.

Hi there,Is there a way to manage parent room categories when using a CRS connectivity that calculates availability based on reservations rather than being sent per room type?For example, if we have two Standard Rooms with connecting doors that can also be booked as a "Family Room," the issue arises when both Standard Rooms are reserved. In Mews, the Family Room correctly becomes unavailable, but in the CRS, it remains bookable since no reservations are directly blocking that category. The same issue occurs in reverse—if the Family Room is booked, the Standard Rooms remain available in the CRS.Currently, the integration does not support parent room functionality, but developing this feature could unlock significant revenue potential. It would be great to explore the possibility of implementing it.Best regards,Robert

Hi everyone,Simple questions. During a booking on our website, we want only the room with the appropriate capacity to appear. For example, when a family of four wants to book through our system, only the family room should be shown, not the standard room. For the moment they can see all the types of room, so there is no filter in the booking ? Thank you.  

Liebe Mewser,was macht Ihr, um Gäste mit Kostenübernahme vom Bezahlen am Kiosk-Terminal freihalten zu können? 

Hallo Mewsler,seit dem 24.02.2025 haben wir ein Problem mit der Schnittstelle Mews Connector zu Messerschmitt. Wenn ein Gast über den Mews Kiosk eincheckt und eine Zimmerkarte erstellt, wird die Zimmernummer nicht angezeigt. Der Kartenerstellungsprozess wird in Mews als „in Arbeit“ angezeigt, und anschließend erscheint eine Fehlermeldung.Ablauf des Problems:Der Gast checkt über den Mews Kiosk ein. Die Zimmerkarte wird erstellt und ausgegeben. Im Mews Kiosk bleibt der Status „Kartenerstellungsprozess in Arbeit“. Danach erscheint eine Fehlermeldung.Fehlermeldung im Mews Connector:[ INFO ] - 12:04 [Fias server] Error while communication. | {"Exception":{"Type":"Mews.Connector.ConnectorException","Message":"No key request to complete.","Data":{},"StackTrace":"   bei Mews.Connector.Modularity.Fias.FiasServer.HandleKeyAnswer(String message)\r\n   bei Mews.Connector.Modularity.Fias.FiasServer.<>c__DisplayClass22_0.<DataReceivedHandler>b__0()\r\n   bei Mews.Connector.Modularity.Fia

Liebe Community,gibt es eine Möglichkeit, den Online Check einer Ratengruppe für ungarantierte Anreisen ab einer bestimmten Uhrzeit zu verpflichten, sodass der Gast von ungarantiert auf garantiert switchen kann? Danke für eine Antwort,beste Grüße Kerstin

Necesitamos ayuda con el Informe de Administrador que nos da unos ingresos en un periodo concreto (en este caso de un mes) y el informe de Contabilidad consumido en el mismo periodo, y los importes de alojamiento son diferentes ¿alguien me puede decir cómo leer ambos informes y cuál recoge la producción de mes?Quedo a la espera, Muchas gracais

Good morning everyone,Greetings from Charleroi, BelgiumHope your days are good where you are.I’m trying to get a report that show me 3 thnigs : Name of the company VAT number Revenue for this companyDo someone know how to have this kind of report ? Because the ones I got from Analytics or invoices or not correct in terms of REVENUE. Waiting for your replies. Antoine Dieudonné

Dear All, in my first impression (we went live 3 weeks ago) the online check-in asks for CC incl. verification at online check-in even if the guest has gone through 3Ds before (at time of booking for example)? Is that possible? I do understand the guests’ frustration there. While I do agree we need to have a mindset shift in the DACH region and normalize cc capture and verification I believe this is exaggerated. Could someone confirm if my first observation are correct? Where do I see if the guest has successfully gone through 3Ds in the profile?

Hello, our org does not permit the use of cellphones during working hours, so we are exploring alternative two-factor authentication methods. I can not see if Mews support FIDO2 security keys, or are there any plans to support them in the future?  

Hey there,is there any way to change the column width of the timeline? The daily view would be much better, if you could make the columns smaller so that you can see more days. We appreciate any help. Nicole

The trigger for a new booking event on Zapier isn't working, even though the zap test was successful.Which  values do i Have to use for the time starter if I want to search for reservations arriving in the next 5 days?

Dear Community,As you may be aware, if a client is delayed and arrives the day after their original arrival date, the new arrival date is reflected in the reservations report. However, is there any report available that allows us to view the original arrival date?Thank you in advance for your assistance.Best regards, Jonathan Saavedra

Howdy, does anyboy know how to import or implent public holiday events into the timeline? In Outlook there is a way to import a simple file with this information.  

Guten Morgen,nachdem ein paar Mal Mitarbeiter statt die Rechnung neu auszustellen die Rechnungen zurückbelastet haben, habe ich die Benutzerrollen eingeschränkt. Das heißt jetzt aber für alle, dass außer mir mit Admin-Rechten keiner mehr Rechnungen ändern kann. Zwar gibt es noch die Option “als offene Rechnung neu ausstellen”, aber es gibt für die Mitarbeiter dann nur einen weißen Bildschirm. Gleiches bei “Rechnungsdetails ändern”.Generell habe ich kein Problem damit, die Rechnungen zu ändern, doch sobald ich im Urlaub bin, müssen die Gäste dann warten, bis ich wieder zurück bin, um die Rechnung zu ändern und das möchte ich den Gästen nicht zumuten. Ich kann auch nicht nur bestimmte Rechnungsänderungsoptionen freischalten, sondern nur alles oder nichts. Hat irgendjemand eine Idee, wie dies besser zu lösen ist? 

Hi all,Currently all staff members can change the room status to Inspected. I would like this to be only available for our Housekeeping Manager. Housekeeping team members should only be able to change from Dirty to Clean. Is there a way to make this possible? Thank you!

Hello Mewters!Question: I need a guest communication add-on, capable of doing few things.. I wonder if this is possible. We want to make the whole customer journey digital without any human interfering at our end. What I would need is:1) Online check-in with ID check2) Automated, unique pin codes for SALTO door locks, created and sent to guests3) is possible, we would like to make upselling in our apartments. Example: you stay in an apartment, you see a locked boxed and would like to purchase the things inside. Scan the QR code, pay, get pincode/mobile key and open the lock. How would you solve these issues? The first two are crucial, last one on the wish list. Thanks for help!Ville​​​​​​​