Dear MEWS Support,

I hope this message finds you well.

We would like to ask for your guidance regarding the correct procedure to cancel a reservation and process a refund within MEWS Dashboard, particularly in line with Italian accounting requirements.

Here's our current situation:

After collecting a deposit, if we cancel a reservation and issue a refund, it appears as a positive charge, and the original deposit shows as a negative.

However, in Italy, we are required to repeat or close the operation properly in order to ensure everything is accurately reflected for fiscal purposes.

Could you please provide us with the step-by-step process for:

1. Cancelling a reservation that has a deposit.

2. Refunding the amount to the guest.

3. Ensuring that all charges and refunds are recorded properly and compliant with Italian standards.

Thank you in advance for your support. We appreciate your help in ensuring we handle these transactions correctly.

Best regards,

Simranpreet Kaur