How Do I..

Hallo!Die Buchungsbestätigung aus Mews geht ja auch an Gäste raus, die über Expedia gebucht haben. Wenn der Gast über Expedia Collect bezahlt dürfen wir keine Rechnung aushändigen und wir dürfen an sich auch nicht den Preis nennen, den wir bekommen. Der ist ja schon bereinigt um die Kommission. Wenn aber aus Mews die Buchungsbestätigung verschickt wird ist sowohl die Rate als auch der Preis genannt.Wenn ich den Preis aus der Buchungsbestätigung entferne, bekommt ihn aber auch kein anderer Gast zu sehen.Besteht die Möglichkeit, eine eigene Buchungsbestätigung an Expedia-Gäste zu verschicken? Oder kann man einen Filter anlegen, dass wenn die E-Mail-Adresse des Gastes @m.expediapartnercentral.com lautet, diese keine Bestätigung bekommen?Wie handhabt ihr das?Vielen Dank für eure Hilfe.Heike

Hi All,What is your experience with the new ‘Enhanced’ rate management overview?In my opinion it’s a big mess now, missing structure to have clear overview of your rates, base rates, rate groups, …..Search & filter options are nice but they are not stored, so every time you click on a rate and return to the overview they are gone again…Same for sorting options...I have the idea it’s released without it was even finished!Happy to read other hoteliers experiences on this.Best,Dirkhttps://releases.mews.com/en/enhanced-rates-and-vouchers-tables-in-mews-operations

Hi Mews community! Thrilled to be part of the community and looking forward to contribute forward in any way I can. We recently launched our website with the booking engine and all works fine. The question I have is whether I can move the booking options to be shown directly on my hotel’s landing page? Rather than having to click to open a separate booking engine page» it would be more instantous and easier for our website visitors if they can do their date selection directly on the landing page. i have seen Siteminder offering something like this and we’re hoping Mews do to I just haven’t found optionallty for this in the configurations yet. Thank you for all your input and guidance in this matter! 

Hello, UPDATE: I’m happy that MEWS support team in Montreal stepped in and help us with our issues. Thank you to them.  We are brand new MEWS users and I feel all alone even in this community center. How come we can’t talk or have human support?  Does anyone feel the same? We feel left all alone after the Onboarding. And TOO MUCH reading too much emails coming in and not enough concrete help to set up our platform. 

For those hotels that are utilizing Mews Kiosk and have a dedicated physical Kiosk to place the iPad and the key cutter, what physical kiosk are you using? Custom built? Generic Ipad Stand? How does the key cutter and Mews Terminal integrate.   

Hello everyone, I am having difficulty closing a customer invoice. the customer left without paying a small consumption. His registered card could not be charged, so we sent a payment link. The customer tried to pay 3 times with Apple Pay, and the last time with a credit card it was OK. But as a result the first 3 payments are pending and blocking me from closing my invoice even if it is zero because it says "being verified". If I want to close it as is, it gives me a negative invoice, but the customer owes me nothing since the last payment has been made. How to remove verification?

Hi Everyone, Could someone please clarify the correct procedure for credit notes?I'm unsure why I need to create a bill counter in order to issue a credit note for an invoice.Is this step necessary, or can I simply reissue the invoice if a credit note is required?Thank you for your help! :) 

Hi Kids,I am looking for a Y&R enthusiast to discuss a HotelBeds situation we are facing at The Arcade Hotel Amsterdam.HB produces so well yet the commissions are extremely high. We have been bouncing around the idea of cancelling with them but we obv know the downside as well. We would like to discuss it with someone outside our team to hear different POV’s.Would anyone be up for a 15-20 minute chat this coming Monday? If so, please send me an email to [email protected] and I will fwd you a link. Much appreciated, happy new years and have a great weekend,With luv,Dan

Hello Community,I am reaching out regarding two issues with my booking confirmation email for a hotel, created through Beefree and integrated into Mews. Button Display: When I insert a button with the {signInLink} placeholder, the button appears in blue by default on Mews, despite the background colour I set in Beefree. I would like to know how to force the button’s colour in the HTML code so that it displays correctly. Header Logo: A default logo appears in the header on all emails in Mews. I am unable to remove it to personalise or replace it. Thank you in advance for your assistance with these points.Best regards,Océane 

Dear all,We are currently in Peak Season, and the hotel is fully booked on certain dates. However, we have noticed an issue where, despite some room categories being overbooked, the hotel remains open for new reservations. This situation should ideally not occur, or there should be an alert indicating that the hotel is fully booked, requiring validation for any overbooking.For example:The hotel has 15 rooms in total, divided into 3 categories (Classic, Superior, and Sea View, with 5 rooms each). For the night of December 31st, the hotel is FULL (15 rooms sold), but there is an overbooking of 1 room in the Classic category, while 1 room remains available in the Sea View category. We will need to upgrade the overbooked Classic room to the Sea View category, but this adjustment has not been made yet.If the staff does not notice this situation, they could inadvertently accept a new reservation in the Sea View category, without any warning that the hotel is already fully booked.Could you pl

Hey guys, Had the topic “online check-in” before… But I was wondering if someone is using GOKI as well and what online check-in solution you use? Im looking for a solution that does not change systems, where upsell and communication is possible and where it is possible after check-in is completed to open the locks with. Process should be completly automatic without anyone to have a manual task. We doing it at the moment with the goki check-in but I feel like there is a lot of potential process wise. If anyone has some insight, let me know :)  BestHendrik

How to add hourly pool cabana rentals 

Moin liebe Community,wie geht ihr damit um, wenn Gäste eine Auskunft nach der DSGVO wünschen? Wenn man die Gastdaten per PDF exportiert, dann erstellt MEWS ja nur einen “Meldeschein”, es stehen keine weiteren Daten, wie z.B. die Reservierungen darin. Ganz zu schweigen von weiteren Daten, die erhoben, geteilt (mit wem?) und gespeichert (wo?) werden. Vielen Dank für eurer Feedback!Schöne Grüße aus dem NordenAndrea 

Wir haben unser System im November von Suite 8 auf mews umgestellt.Nun möchte ich per 31.11.2024 die Umsätze in die Fibu aus dem Buchhaltungsbericht übernehmen, da wir die Schnittstelle erst ab Januar zu Datev nutzen werdenBei der Auswertung von konsumierten Umsätzen sind die Debitoren mit Null ausgewiesen. Diese müssen doch aber auch gebucht werden?Nehme ich den Bericht "geschlossen", werden die Debitoren aufgelistet.Wir bilanzieren und ich bin der Meinung, dass wir die konsumierten Umsätze versteuern müssen, was auch in Fidelio der Fall war.Welche Auswertung muss ich nehmen, wie wird es von anderen gehandhabt, welche die Zahlen evtl. auch manuell in die Fibu übernehmen?

Ich habe einen Check-in Automaten von Ariane. Leider werden die Reservierungen nach 24 Uhr nicht mehr gefunden. Wo kann ich die Einstellung korrekt vornehmen, um auch nach 24 Uhr am Automaten einchecken zu lassen?

Hi!We are experiencing (with some of the rooms) that the roomcards expire to soon.Does anyone know how we can resolve this?

Hi everyone!It’s my first month at Mews and I am getting crazy to prepare the end of the month reports. I am very surprised how difficult is to pull out basic KPIs such as occupancy %, revenue and room nights per channel/segment for a closed month. I still don’t understand why the reservations by source report doesn’t count the manual reservations.I have checked Mews University and the discrepancies between the manager report and the reservations report… too much work that could be easily solved with a simple dashboard. Plus you need to run month by month if you wanna see how the pace is performing for the future. Personally I expected much more from Mews regarding KPIs. It’s definitely not at the same level of the rest of the platform. Just start with the basics!I would appreciate some guidance to make the reporting process easier. Thanks!

Hello,For each service that is not handled by us directly, ex transfer, ski pass...etc we are adding a handling fee 5% of the total of a certain service this is applicable to.My question is how to set up this in mews so that once handling fee is to be added into the bill to automatically calculates 5% of the price of the product refers to vs how we do now, calculate manually and then place it on the guests bill. Thank you

Hi all,First post here. I'm running tech support for a small rental apartment website that will integrate MEWS into it's pages.So not really up to speed with the whole MEWS system/backend tbh.Our website is multi language (NL/EN/DE), and will have a button to switch to the MEWS landing page for date searches, booking etc.What I would like to set up is that every language version of the website will open up the corresponding language version of the MEWS landing page.So the button on the Dutch website will open the Dutch version of the MEWS page, the English website the English landing page etc.The MEWS backend has all languages set up, and this all works in the frontend. So that part is fully set up and finalized.Any tips on how can I set this up in a weblink on a button, so I can ‘direct’ the landing page to a preferred language.Thanks for all replies,Rob WuPakasa - LeidenHolland

Hi there!For a bookable service for space like parking or bike, or similar a guest /adult count doesn’t make sense. Is it possible to disable the adult count field in the booking engine for that bookable service somehow?I checked  help and asked the bot, and searched feedback, but could find anything in that regard.So I figured either I am missing something obvious, or it’s really not there …?Best regards,JP.

Bonjour, nous souhaiterions qu’il ne soit plus possible de réserver une chambre dans notre hôtel au delà de 21 heures le jour meme. Donc stopper les ventes à 21h.Comment paramétrer le MEWS booking engine pour qu’au dela de 21h il ne soit plus possible de réserver une chambre à l’hôtel le jour meme.En vous remerciant pour votre aideBien cordialement

Guten Tag zusammen,gibt es Informationen, wie die Integration von XRechnung Deutschland in Mews abläuft? Die Integration im Marketplace/Abonnements ist bereits durchgeführt. Schaltete Mews das Programm ab 01. Januar 2025 automatisch aktiv oder muss eine manuelle Freischaltung durchgeführt werden (wenn ja, wie?).Es wäre schön, wenn jemand mehr Infos hierzu hätte! Besten Dank!   

Is there a way to have an overview what courses your team members has finished and what their progress is and also assign members to courses? Kind of an university team admin?

Hi all, Is there a way to automatically check in guests who completed online check in? It would work in the same way the online check out works. Guests that complete the online checkout are automatically checked out. Thanks

Will the booking engine for hourly bookable services just show up whenever it is enabled? I am anxiously  waiting for this feature, but I’m not sure when I can start to set this up properly.