How Do I..

Good morning everyone,Greetings from Charleroi, BelgiumHope your days are good where you are.I’m trying to get a report that show me 3 thnigs : Name of the company VAT number Revenue for this companyDo someone know how to have this kind of report ? Because the ones I got from Analytics or invoices or not correct in terms of REVENUE. Waiting for your replies. Antoine Dieudonné

Dear All, in my first impression (we went live 3 weeks ago) the online check-in asks for CC incl. verification at online check-in even if the guest has gone through 3Ds before (at time of booking for example)? Is that possible? I do understand the guests’ frustration there. While I do agree we need to have a mindset shift in the DACH region and normalize cc capture and verification I believe this is exaggerated. Could someone confirm if my first observation are correct? Where do I see if the guest has successfully gone through 3Ds in the profile?

Hello, our org does not permit the use of cellphones during working hours, so we are exploring alternative two-factor authentication methods. I can not see if Mews support FIDO2 security keys, or are there any plans to support them in the future?  

Hey there,is there any way to change the column width of the timeline? The daily view would be much better, if you could make the columns smaller so that you can see more days. We appreciate any help. Nicole

The trigger for a new booking event on Zapier isn't working, even though the zap test was successful.Which  values do i Have to use for the time starter if I want to search for reservations arriving in the next 5 days?

Dear Community,As you may be aware, if a client is delayed and arrives the day after their original arrival date, the new arrival date is reflected in the reservations report. However, is there any report available that allows us to view the original arrival date?Thank you in advance for your assistance.Best regards, Jonathan Saavedra

Howdy, does anyboy know how to import or implent public holiday events into the timeline? In Outlook there is a way to import a simple file with this information.  

Guten Morgen,nachdem ein paar Mal Mitarbeiter statt die Rechnung neu auszustellen die Rechnungen zurückbelastet haben, habe ich die Benutzerrollen eingeschränkt. Das heißt jetzt aber für alle, dass außer mir mit Admin-Rechten keiner mehr Rechnungen ändern kann. Zwar gibt es noch die Option “als offene Rechnung neu ausstellen”, aber es gibt für die Mitarbeiter dann nur einen weißen Bildschirm. Gleiches bei “Rechnungsdetails ändern”.Generell habe ich kein Problem damit, die Rechnungen zu ändern, doch sobald ich im Urlaub bin, müssen die Gäste dann warten, bis ich wieder zurück bin, um die Rechnung zu ändern und das möchte ich den Gästen nicht zumuten. Ich kann auch nicht nur bestimmte Rechnungsänderungsoptionen freischalten, sondern nur alles oder nichts. Hat irgendjemand eine Idee, wie dies besser zu lösen ist? 

Hi all,Currently all staff members can change the room status to Inspected. I would like this to be only available for our Housekeeping Manager. Housekeeping team members should only be able to change from Dirty to Clean. Is there a way to make this possible? Thank you!

Hello Mewters!Question: I need a guest communication add-on, capable of doing few things.. I wonder if this is possible. We want to make the whole customer journey digital without any human interfering at our end. What I would need is:1) Online check-in with ID check2) Automated, unique pin codes for SALTO door locks, created and sent to guests3) is possible, we would like to make upselling in our apartments. Example: you stay in an apartment, you see a locked boxed and would like to purchase the things inside. Scan the QR code, pay, get pincode/mobile key and open the lock. How would you solve these issues? The first two are crucial, last one on the wish list. Thanks for help!Ville​​​​​​​

Hello Community,I hope this post finds you well. Today, I want to open up a conversation about a topic that's been lingering in MEWS feedback portal – the addition of a third gender option in the Guest Profiles.In the MEWS feedback portal, there are currently three feature requests addressing this issue:Add Gender as Handling Criteria for Hostels (13 votes) Add Non-Binary as Genderline Check-In (120 v

Hi ,We've encountered an issue where, when a guest adds an extra payment method via the Guest Portal, Mews automatically charges the newly added card instead of the VCC, even when the nights are meant to be paid by a VCC.This is causing a lot of problems, as guests might not expect their personal card to be charged when the virtual card from the OTA should cover the stay. We have set up proper routings for Booking.com and Expedia, so the reception knows these reservations should be paid via VCC.Has anyone else experienced this issue? I have noticed that this was an issue before but that 4 months ago it was resolved. However I’m experiencing the issue now. Thanks in advance for your insights!Best,Emilie 

Good afternoon,Is anyone else experiencing issues with the Online Check-in process displaying the upgraded room category instead of the originally booked category (named in MEWS: Requested category) ?This can create confusion for guests who may assume the upgraded room comes with an additional charge. They will not realize that it’s a complimentary upgrade offered to them.If anyone has suggestions or insights on how to address this, your help would be greatly appreciated!Thank you,Carol

dringend suchen wir die Möglichkeit, das das Sekretariat unserer Gäste die Möglichkeit hat, sowohl eine Gastadresse anzugeben als auch  eine Rechnungsanschrift, das eine brauchen wir um gesetzeskonform zu arbeiten, das andere um Geld zu verdienen. Gleiches für den Online-Check-In und -Out.  Der Gast will die Daten einpflegen, kann er aber nicht. Stattdessen müssen wir etliche Rechnungen im Nachhinein korrigieren, umschreiben, stornieren was nur unnötige Arbeit für uns und unsere Firmenkunden darstellt.  

Does anyone know if it’s possible to use the same voucher code for two different vouchers with restrictions? In my case, I am trying to set up a voucher that provides 5% off all the time. However, on weekends that there is a concert in town, a second voucher will provide 10% off instead, on very specific dates that I was able to set up with restrictions.  However, I want these vouchers to be easy to use. I was thinking that if I used the same voucher code for both, when guests type that code in on our booking engine, it would bring up the appropriate rate based on the dates selected and the restrictions I have set up.  Has anyone done this before, or have an easier way to do it if this route isn’t feasible?  Thank you! 

Hi, is it possible to to delete the Newsletter field at the registration form?And also to delete it completely from the Guest Profil? Thank you and kind regards.Nina

Hi together,I´m looking for something you probably know it from other PMS: A cancellation reportA list of all cancelled services/products in a given period, including the cancelation reasons and the details of the user who carried out the cancellation.Mews doesn't have that, or does it?Any hack to get this?Best regardsLeif 

When trying to download an unpaid invoice as a PDF, Mews only offers only the option to issue a proforma invoice. However, some companies cannot make payments based on a proforma invoice. How can I generate an invoice that is not proforma?

I need to control my payments received per month. That is, matching payments to invoices. How to do it?The amount received each month does not correspond exactly to the invoices paid for the month because there are also deposits for future stays.I need to follow up on a monthly basis.Can you help :) ?

Hallo zusammen,wir nutzen den ‘Gäste im Haus’ Report immer für die Frühstücksliste.Und nun ist uns aufgefallen, dass dieser, trotz Auswahl ‘alle Produkte’, nicht alle Frühstücke anzeigt.Ging es ggf. euch auch schon so? Wie kann man das zuverlässig einstellen, dass wirklich alle Produkte angezeigt werden?Danke für Eure Hilfe.

Hello everyone We are looking for an integration that would help us manage our direct events and groups reservations (meaning not the “block booking” ones) and so we’re wondering if we could get any advice from you Mewsers. The idea, in a nutshell, is to be able to manage everything from encoding the reservation to the sending of the confirmation letter and/or contract Are you using one of those? With good results ? Easy to use? Is the level of encoding’s error or interface glitch with Mews acceptable ? Is the month fare interresting ? Thanks in advance for your feedback and inputs Regards to you all Stephane

Hey everyone,We’re facing an issue with the breakfast selection in the Mews Kiosk and are looking for a good solution.🍽️ Our breakfast options:Savory Sweet Kids' breakfastSince we offer plated breakfasts, it would be great if guests could select a time slot for their breakfast. Is there a way to integrate this into the Mews Kiosk? Or maybe a main breakfast category to make the selection clearer?🤔 The biggest issue: Quantity selectionRight now, guests can only choose “Breakfast for 1” or “Breakfast for 2.” This is inconvenient when guests in the same room want different breakfast types and quantities. Example:Room with 4 guests 2x savory breakfast + 2x sweet breakfastHowever, the kiosk doesn’t allow guests to specify the number of each breakfast type separately. This causes confusi

Is there a way to Do an online check-in without having input card details? We are having issues where it is charging the guest card instead of a virtual card on the booking

Good afternoon,I was just wondering if there is already any feedback on Mews Events/Quotelo? Is there anyone who knows when this will be released (in beta or fully operational)? We definitely need this one :)Thanks in advance for the answers!Kind regardsHotel Pavillon Du Zoute

Good afternoon everybody,In our hotel, we have a minibar in each room, and to track what guests have consumed, we currently ask them during check-out. However, I was wondering if there might be a report that allows me to review what guests have taken from the minibar in one place. The data for this should be entered into MEWS OPS by our housekeeping team (though it might not be correct, as currently, housekeepers are entering this information in the note box at the bottom of their screen when changing the status from dirty to clean). Is there a workflow available for doing this in the most effective way?Warm regards and thanks in advance for your repliesPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)