How Do I..

Hey, We noticed that Expedia is on the way down. Does anyone have any alternatives OTHER THAN the famous b.com? 

Good afternoon Mews addicts :)I have another question that came to mind. What is the workflow for enabling testing within the operational environment? Certain things are not possible in the demo environment without invoicing the rooms each time. How do you handle this when you want to perform a valid test (without using the demo environment, which doesn’t have an email client attached)?Thank you in advance for your responsesWarm regardsPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

So, this should be fairly straightforward however does not seem to be playing ball with me and its now becoming quite annoying. What I need to set is a 2-night minimum length of stay for a Saturday, that effectively ‘lifts’ on Thursday to allow one night stays. It is currently set as this:which according to help articles etc says that this will apply a minimum 2 night restriction if the guest is booking more than 3 days in advance, but not apply restriction if less than 3 days in advance? Am I misunderstanding? as all that happens with this is it stops anyone booking any stay that is includes a Saturday no matter how long in advance they book and closes channel managers for Saturdays entirely. If i switch this round and do Minimum 3 days advance then it works as MLOS for Saturdays on channel managers but then doesnt allow saturdays to book one night on the day?

Mews is not allowing me to schedule this export- it resets the configuration and asks for an interval. Is it the size of the export? Mews doesn’t provide any report that shows market segmentation, by day, so the only way for us to create a segment level report is using the reservation level details.  

Hello, I am trying to integrate the Mews Key Cutter API:https://help.mews.com/s/article/how-do-key-cutter-integrations-work?language=en_US With TTLOCK HOTEL, my lock provider.https://euopen.ttlock.com/document/doc?urlName=userGuide%2FhotelCardEn.htmlhttps://hoteldoc.ttlock.com/en/ Has anyone had success in doing this and are able to help guide me please? Thank youScott

Bonjour, j’ai vu que pour imprimer les factures au moment du check out  nous avons 3 types de choix/options possiblethe default Detailed overview, and additionally Overview by date, Overview by reservation,par contre aucune de ces options ne permet de masquer le détail des consommations au bar que le client aurait pu avoir. Par exemple une note pour notre restaurant :RESTAURANT (point de vente):cocktail champagne 18€ Menu du marché 35€ 2 verres de vin 24€Comment faire pour regrouper en 1 ligne les consommations de notre point de vente restaurant avec un global de 77€? je sais que la TVA sera ventilée à 20% pour les alcools mais les clients demandent souvent 1 seul ligne globale.Merci pour votre aide.   

Ist es möglich, bereits ausgestellte Debitor Rechnungen komplett zu stornieren? Es handelt sich um uneinbringliche Forderungen (Firmen sind insolvent), eine Zahlung wird nicht mehr stattfinden. Buchhalterisch sind die Forderungen aus dem Umsatz genommen, aber wie korrigiert/storniert man die weiter existierenden Debitor Rechnungen dazu? Besten Dank!

Hi I tried searching for similar questions, but couldn’t find anything. The team here got curious about how we can check for past guests in specific rooms. We were wondering e.g. who was in room 202 yesterday, in the case that their reservation was moved to another room or cancelled. I suppose that is shown on the guest’s action log, but the rooms don’t seem to have a similar action log where that is accessible. There is a ‘Recent space changes’ option, but that doesn’t show past guests. In our case, we don’t know who was the guest that was in 202 - that’s what we’re trying to find out. Any suggestions? Thanks in advance!

How to Configure Additional Person Charges Based on Room Category.We have room categories where the cost for an additional person is not the same depending on the category (e.g., Suite, Classic).

Hey all!We want to make a 3 days/2 nights packagedeal for our guest. Including a diner on the first day and the option for a diner on the second day.Question:How do i set things up so guest get the offer to book the second diner during the online check-in and things are correctly on the productlist? Its just a temporarly thing, so a workaround with a plug-in, isnt a option. Setting things up like a late check out gives the product on the list for the 2nd day and the day of depature.  Any good tips? Thanks in advance!

Hi all.I hope you're doing well.I have a question that I hope you can assist me with.Currently, all of our rates across all properties include breakfast. However, the issue is that the breakfast product does not appear on the bills/invoices. While the breakfast is included at no additional cost (listed as 0 DKK), it does have a value of 119 DKK (incl. tax) if purchased separately—such as when a guest invites a non-staying person to join them for breakfast.Our corporate clients have been reaching out to request that the breakfast product, along with its value and tax breakdown, is visible on their invoices for accounting purposes.Is there a way to display the breakfast item on the invoices, showing its value of 119 DKK (incl. tax), without impacting the total price of the stay?I hope this makes sense, and I look forward to hearing your suggestions.Regards

Good afternoon,I am currently seeking clarification on how to display the invoice due date on an invoice. I have not been able to locate a relevant article in the Mews Help documentation.From my understanding, there are two settings that determine the due date:The financial settings, which I believe serve as a general default for the property. The company profile, which follows the terms specified in the contract.If no due date is specified within the company profile, I assume the system defaults to the property's general setting. Additionally, I presume that the due date is calculated based on the invoice issue date.I would appreciate any further guidance you can provide.Thank you in advance for your assistance.

Currently MEWS charges cancellation fees on the day of cancellation when automatically applied - is there any way to have this set so it charges on the intended day of arrival instead to keep revenue in the relevant day?

Good morning, Not sure if an error or well-thought out: When we lock a room (eg. to a TWIN room), and later add an ETA (eg. arriving at 13:00 instead of standard check-in time 15:00), the room unlocks.Thank you for your feedback. 

Greetings to all, We have situation in which a parking as bookable service has been added to guests bill and now it needs to be canceled or better yet to be removed. However since guest has checked out, nothing can be done with it. There is no option to -remove and item- , so how to make this outstanding bill to 0 and to close it? Thank you for all your tips and advices. BestBojana

Good morning ya’all!I was wondering if it's possible to change room prices for past dates? Sometimes we have larger groups with negotiated rates, but when some guests (within this group) decide to extend their stay by one more day, Mews applies the rack rate instead of the agreed ‘group rate’.If I don’t notice this right away, I can no longer make adjustments for past dates (only for the current day). I hope this explanation makes a little bit sense :)Thank you in advance for your replies.Kind regardsPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

Hallo Zusammen,auf den Rechnungen wird bei uns, sobald ein Gast Übernachtung und Frühstück gebucht hat, wird die Übernachtung in der Rechnung immer als ‘Unterkunft Paket’ bezeichnet.Manche Firmen möchten dies nur rein als Übernachtung oder Logis ausgewiesen haben ohne das Wort ‘Paket’. In solchen Fallen stornieren wir alles und buchen es manuell im Abrechnungsfenster nochmal auf dann wird es nicht als Unterkunftspaket angezeigt.Das ist natürlich bei größeren Rechnungen sehr aufwendig. Hat jemand zufällig eine andere Lösung? LGNina

Hallo!Ich möchte gestaffelte Stornobedingungen einstellen. Ähnlich, wie es bei den Zahlungen läuft, dass man z.B. x% bei Buchung, y % bis … Tage vor Anreise und dann z% bis … Tage vor Anreise.Gedacht habe ich mir, dass als Stornokosten z.B. 20 % bis 60 Tage vor Anreise, 40 % bis 30 Tage vor Anreise, 60 % bis 7 Tage vor Anreise und danach 80 % anfallen. Nur so als Beispiel.Wie kann ich das umsetzen? Ich kann nur eine Stornobedingung anlegen und der Rate zuweisen. Damit ist die Staffelung nicht möglich.Wie regelt ihr das und gibt es “Workarounds”?Vielen Dank und viele GrüßeHeike

Traditionally, rates are considered commissionable / non-commissionable. It looks like Mews considers whether a travel agent is commissionable?I don’t understand how to manage this. I found the setting to enable the channel manager to create company profile/travel agent contracts. However in practice, I don’t understand what to do with this. I’m finding this incredibly confusing and complicated. How can I ensure commission is being calculated for commissionable rates, and that they are being paid on time?  

Hello Greek properties!We are about to open a property in Athens, and local laws requires us to submit all issued invoices to the local tax authorities in real time. Mews doesnt offer any intergration themselves for this so I am looking here if there is any advise how to best work with this?  

Hello,since this afternoon profiles are suddenly displayed with the name of the companion although we have not changed anything. Or vice versa, where profiles of the companion suddenly have the name of the main booker. We have several identical profiles with the same name that are not actually profiles. Does anyone else have this problem?Is this maybe because of the new funktion with matching simmilar profils? Kind regards Anna

Hello  I am trying to find the easiest way to calculate percentages of sales by platform since we just star working with Mews last month.  I see the easiest way it would be to enhance it, would be connecting the booking engine with the channel manager (siteminder in my case), would you recommed it to me? And what is the advantages and disadvantages to have it separately?? thanks in advance   

Good afternoon everyone,I just noticed that the new MEWS features (Ledger Beta, new timeline, etc.) are only activated in our demo environment and not in the live version. Is there a way for us to enable these features ourselves, or do I need to submit another support ticket? Above all, I would like to install the Quotelo/Mews events integration, but I can only do this in the demo marketplace.Kind regardsPierrick RobynHotel Pavillon Du Zoute Knokke-Heist (Belgium)

Hi everyone,I need help setting up specific payment policies for a rate group. Specifically, I want to prevent the automatic charging of city tax before check-in. Instead, only the nights and other products should be charged at that time.I noticed that this can be configured in "Additional Expenses." However, I am unsure how to define city tax as "additionnal expenses" or “products” within this setup. Currently, in our configuration, city tax is treated as a product rather than using the standard bookable service configuration.Could you clarify how city tax is categorized (product vs. additional expense) and guide me on how to achieve this setup?Thank you for your support.Best regards,Châu.