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Hey everybody,

I'm back with a question regarding Mews online check-in.

At the moment, when someone checks in via the portal, their reservation does not automatically get started on the day of arrival.

Our third-party communication software now allows us to use the deep link for the Mews guest portal, so I’d like to switch to using the Mews guest portal instead.

I need the possibility to automatically start all reservations where guests have checked in online at their check-in time. Since everything is prepaid at our properties, this wouldn’t be an issue.

Is there a solution for this? That would be great!

Cheers,
Hendrik

Hi ​@Hendrik Renken,

Currently that only exists for Online Check-outs. You can do an Auto-Check-in, but that would check in all reservations at the time of Check-in, regardless of the Online Check-in status.

I wanted to have this 7 years ago, when Revier openend, but nothing so far. I’m not sure if that “Online check-in status” is something, that can be picked up via the API to build something to facilitate this.

But it’s definitely a feature request that should be developed! 

Best
Svenja


Hi ​@Hendrik Renken,

Currently that only exists for Online Check-outs. You can do an Auto-Check-in, but that would check in all reservations at the time of Check-in, regardless of the Online Check-in status.

I wanted to have this 7 years ago, when Revier openend, but nothing so far. I’m not sure if that “Online check-in status” is something, that can be picked up via the API to build something to facilitate this.

But it’s definitely a feature request that should be developed! 

Best
Svenja

Is MEWS currently developing this? We are using today the online check-in but very basic. I want to expand this with the view on upselling. The above request can help me in this procedure.


Hey ​@MarketaOupi :) who be the right product owner to have chat about that? Would be great to get an update, if this is planned.
Also a workaround with zapier would already help for the moment 
 


@James.taylor this seems your cup? I guess for hotels using digital key this is one of the pre-reqs?


Thank you for tagging me here ​@mauritsbots.

@Hendrik Renken As part of the Mews Digital key, the system does have the capability to check in reservations that have completed all necessary pre-requisites, including having checked in online and prepared the digital key. Currently, this capability is very much integrated into the logic of Digital Key and not something that I believe is planned to be implemented more broadly in Mews. 

Please do share and upvote this idea on the feedback portal to give this more visibility though. I will also ask internally if this is planned in future.

Additionally, as suggested by ​@Svenja, the online check in status is available via the API. If you’re working with a 3rd party for room access, they will be able to use this and apply it in the workflow you’re looking for. 

I hope this helps, but please do ask any follow-up questions if you have any.

Thank you,

James


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