Just finished onboarding but we have not been able to setup our prepaid OTA rates correctly. Are any of you in an area where Expedia rates are programmed in your PMS as net rates and tax is withheld and paid by Expedia?
If yes, how did you set up your rates in Mews?
Hi
We are fully aware of the issue of tax withholding by Booking.com and Expedia as it has also been reported by other properties across North America. We’re pleased to inform you that Mews is actively working on a solution to address tax exemptions for reservations made through these OTAs.
This will enable our system to recognize when taxes are withheld by the OTA, allowing Mews to automatically adjust the bill accordingly instead of setting up your rate with zero taxes as this may create complication in your reporting. To ensure a smooth transition, the rollout will be phased and is planned to take place at some point this quarter.
Please keep an eye on our release notes for updates. For any further questions, please let us know!
Thank you for the response. I would like to know what properties are doing to bypass this in the interim?
Hi @tracilda, the workaround for this at the moment would be to set a rate with zero tax and map it to Expedia. But as mentioned earlier on, this is not ideal. The other option is to post a negative adjustment using additional services to adjust the taxes in Mews prior to guest settling the charges. For more information about Additional Services, please refer to this help guide - Create or delete an additional service.
I hope this helps. If you have any other questions, please let us know.
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