Hello!

My experience is that booking.com removes the links in the messages displayed in the guests’ app and chat in the guest portal of booking.com, but not in the emails forwarded to guests. So if guests actually look at the forwarded email, the links should be functional … !

Because, emails sent to the @guest.booking.com addresses are forwarded to the guests actual email inbox (maybe in some weired and truncated way), in addition to beeing posted to the chat.

booking.com messaging is a mess … ;-/

We should collectively require booking.com to provide the actual guests’ real contact details, but I guess that is not going to happen unless some association or other powerfull body can achieve some legal clarification.

Regards,

Jean-Philipp.

Hi Jean-Philipp,

Thank you for sharing your experience.

I’ve made several reservations on Booking.com using my personal account, but Booking removed all links from every email and chat message, replacing them with “link removed.”

It’s interesting to hear that you and the Mews community haven’t encountered similar issues with Booking.com.

While I don’t expect a solution from Booking.com, I was hopeful that the Mews community might offer some insights.

Best regards

Philipp

Hello!

I have just tried it again, and for me it still works as I described… just it took a while for the email to be forwarded to my email inbox - like 15 minutes or so… but it came through perfectly intact.

Maybe in your booking.com account the messaging security settings need to be reviewed..? Did you have a look at that?

Kind regards,

jp.

Also have a look at https://partner.booking.com/en-us/help/legal-security/security/all-about-our-messaging-security-settings