Hello, I don't know if this topic has already been discussed. We've noticed, following feedback from a customer who checked in online, that when the customer fills in the online check-in form, the form confirms “the room category assigned”. However, in my opinion, it would be preferable to indicate “the room category reserved”, especially in relation to the paid upgrade feature of the reservation. For example, if we have upgraded a guest for free (for whatever reason, construction work, overbooking, etc.) and then, when they arrive, we change them back to their original category, it could be confusing for them. We've also had the case where the room number assigned to him was confirmed on the form, even though this room number can change at the last minute. Wouldn't it be better in this case to indicate “the category of room booked” on the online check-in form, and above all not to indicate the room number?
If this is something we can do ourselves, could you please get back to me and tell me how to proceed?
Hi
Hi
I wanted to follow up on my previous message regarding the operation of online check-in.
After speaking with our IT manager today, I realized that my initial concern was in fact unfounded.
Indeed, I found it surprising that, during online check-in, the room category allocated was confirmed directly to the customer, rather than the one initially booked. However, on reflection, it makes perfect sense for this to be the case, as check-in does confirm the room that will be allocated, not just the one booked.
Thank you for following up, I will leave it as it for now then
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