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Mews password reset email (unwanted)

  • November 1, 2024
  • 1 reply
  • 59 views
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Hello, 

We’ve been getting Mews emails lately: “as per your request; you can reset your account password ….”

However, no (active) staff member or myself asked for a password reset.

I can apparently disregard this e-mail. 
However, should I be worried someone is trying to get into my account?

Best answer by Sarah.Masterton-Brown

Hi @PHman88  I can see that you have raised a support ticket which is the right thing to do - if you don’t recognize activity like this, always raise it with support.
A support member is looking into this further for you and has raised a request for the security team to investigate. Our logs show that Mews sent the password reset emails, so perhaps the request was made accidentally by a member of your team using the shared front office account.
More information will be communicated via your support ticket.
Thanks

    1 reply

    Sarah.Masterton-Brown
    Mews Employee
    Forum|alt.badge.img+2

    Hi @PHman88  I can see that you have raised a support ticket which is the right thing to do - if you don’t recognize activity like this, always raise it with support.
    A support member is looking into this further for you and has raised a request for the security team to investigate. Our logs show that Mews sent the password reset emails, so perhaps the request was made accidentally by a member of your team using the shared front office account.
    More information will be communicated via your support ticket.
    Thanks

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