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Billing - added product displayed twice

  • November 1, 2024
  • 6 replies
  • 145 views

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Dear Mews, 

I noticed that on the billing screen, an added product is henceforth displayed twice.
(although in fact consumed only once)

I see this is to do with either “Linking product to reservation” or not.
If you do (which is default), the 1 product is listed twice on the billing screen.
If you don’t, the 1 product is listed once on the billing screen.

1 product being listed twice on the same bill creates confusion - it gives the idea that there were two consumptions (whereas only one was taken).
However, as the default setting is to link the product to a reservation, there must be a good reason to work this way? 

Please let me know what the best way to work is.

Most clear way to work, as far as I am concerned, is that 1 added product is listed once on the billing screen (~ siutation 2).

Any implications I should be aware of when not linking a product to a reservation?

---

I will visualise both situations: 

 

Situation 1: one product (minibar consumption) is added and ‘product is linked to reservation’ (default)
→ displayed twice

 

Situation 2: one product (minibar consumption) is added and product is not linked to reservation
→ displayed once

 

Best answer by elena.pudova

Dear ​@PHman88 , 
That is right! The issue has been fixed last week. 

If you still experience any issues, or have any questions please let us know. 

Warm regards 🌸 
 

6 replies

Sarah.Masterton-Brown
Mews Employee
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Hi @PHman88  Thanks for posting here. The product team have been looking into this and it is a bug. It’s being actively worked on to get to a solution.
Please raise a support ticket and you will be kept up to date on the progress.
Thanks


jones.eth
Senior Guru
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  • Senior Guru
  • November 12, 2024

We had/have this problem too. Im not sure if this happens on all bills because im not actively working with that but i have seen this exact behaviour.


elena.pudova
Mews Employee
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  • Mews Employee
  • November 12, 2024

Dear @jones.eth 
Thank you for your input. 

Please feel free to raise a support case as well if you would like us to keep you informed on our progress. Our tech team is currently working on a solution. 

Warm regards,


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  • Author
  • Helper
  • November 22, 2024

Dear ​@elena.pudova and others at Mews; 

is it possible this error has been resolved?


elena.pudova
Mews Employee
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  • Mews Employee
  • Answer
  • November 22, 2024

Dear ​@PHman88 , 
That is right! The issue has been fixed last week. 

If you still experience any issues, or have any questions please let us know. 

Warm regards 🌸 
 


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  • Author
  • Helper
  • November 22, 2024

Excellent, thank you for your good work! :-)