Discuss Mews Products

Merge Tag - add. Product

Hey,does somebody can give me a hint how two summarize the additional products in the booking confirmation email? I am using the new function of personalizatiion our emails.As I have seen there are only marge tags for the summarization of services and taxes.I would be very grateful for help.Best wishesClaudia

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TamaraSenior Contributor

Promocodes

Hi guys, I am trying to figure out how to work with these promocodes or vouchercodes. I don’t understand the whole concept of it. I am so sorry :( I have a rate, I just want to create a code that the guest can type in during the booking and boom, the code has given the guest a 20% discount. Someone help me...

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published in Mews POS & Restaurant Operations

flo.sherryMews Employee

New menu creation experience in Mews POS

Hey Mews community 👋We’re always working to make your operations smarter, faster and more intuitive. So, we’ve given menu management the Mews treatment. Think more flexibility, more functionality and even more customization.See it in action: What’s new?Build and manage menus directly from the Mews POS web dashboard. From the new ‘Menus’ section in the navigation bar, you can now:Build structured menus tailored to your operations Create menus for specific outlets or services (e.g. breakfast, bar, special event) Adjust pricing or descriptions on specific menus so guests always have the right info Only see what’s available at each outlet Curate menus to increase upsells and highlight high-margin or seasonal itemsFully integrated with the Mews POS Android app, tailored menus help your team find the righ

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Mathias RajczakSenior Contributor

Austehende Zahlung

Liebe Community, ich habe eine Frage, wo kann ich diese Mail bearbeiten ? Mein Rechnungstemplates sieht ganz anders aus und ist bereits bearbeitet. Danke Euch. Mathias

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SK_RoHoApprentice

Geschäftsführer

Hallo zusammen,kann mir bitte jemand sagen, ob es beim Online-Check-In möglich ist, auch direkt die weiteren Daten der Begleitpersonen abzufragen, also z.B. Vorname, Nachname, Geb.-Datum, E-Mail-Adresse?

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Mews POS Open API is on the horizon!News

flo.sherryMews Employee

published in Mews API

Hi Mews community, major POS news alert 🚀 We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means... Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors. More flexibility: customize your POS setup so it works for you and your hotel’s F&B services. Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.

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Voucher promo code used in reservation

GrupRVSenior Apprentice

asked in Mews Payments

Hi everyone,I'm trying to find a way to view a report that shows the specific promo codes our guests have used.We can create unlimited promo codes linked to a single Voucher in Mews. However, the booking report that groups by voucher only displays the associated Voucher ID, not the individual promo code that was actually applied. This makes it really difficult for us to measure the effectiveness of our marketing campaigns.I've also tried extracting this data via the API (as we have access), but the booking reservation only includes the Voucher ID, not the unique promo code.Has anyone found a solution for this, or is there a report I'm missing? Any help would be greatly appreciated!

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Jasmin H.Senior Guru

Double room with connecting door

Hello everyone,we have six rooms with connecting doors, i.e. six rooms individually or three family rooms with open doors.Does anyone have such a setup and can help me?My questions are:can the availability be set so that six rooms are bookable and as soon as one is sold as a family room, two rooms fall out of availability? How do I do the pricing? A double room vs. 1 ½ room price for families?Thanks, with best regards

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Robin GustavssonSenior Guru

Changing VAT for Bookable Services

Hello,Does anyone know how we can change the VAT rate for the "Day/Night" product in a Bookable Service?Currently, we have two bookable services: a "stay" service and a "meeting" service.Room accommodation should be taxed at 7% VAT, while meeting room rental should be taxed at 19% VAT.However, both are currently set to 7%, and I haven't been able to find where to change this. Any help would be appreciated.Thank you!

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Vegard KaspersenMaster Contributor

Booking.com blocking emails - Before start Online check-in

Is anyone else facing problems with sending before start/before start reminders to booking.com guest?We are pushing very hard to get our guest so check-in online, however I see that booking.com is not accually forwarding these emails to the guest. In MEWS it shows as sendt. I have tried to make a booking myself at booking.com and it is not working. I tried to remove the Sigin box, in the email templets, with just a link however it is still not working. Funny thing is that when I send the bill it has acually worked. Does anyone know how to fix this?

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asked in Mews Business Intelligence (BI)

Johannes RottSuperstar Guru

MEWS Payment Report

Good morning everyone ☀️Is anyone else experiencing issues with the automated reports?Ours are coming through almost completely empty every day 📄❌Just wondering if we’re the only ones affected or if others are seeing the same 🤔🔍

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Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost

mewsmaniacContributor

asked in Accounting

Hello dear Mews Community! We have changed our tax advisor. Until now, we worked with a physical folder, and 7 pages of the Mews accounting report were manually recorded. Now, we are transitioning to a digital exchange with a digitally equipped tax advisor. Are there any comparable hotels that digitally transfer their Mews accounting reports to their tax advisor? If so, what experiences have you had, and how do you work with Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost? I would appreciate specific feedback. Looking forward to your insights!

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DirkjanContributor

Booking engine does not change number of guests

Hi, Today a guest pointed out that our booking module does not save the guest changes. So when you first select a date range with 2 adults and then view the rooms and select a room and add a child it does not save it and the booking is made only for 2 adults. I made a screen recording wish might explain it more clearly:

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published in Mews RMS - Atomize

viktoria.skrabaMews Employee

Tips & Tricks: Should you accept that group booking? Here’s how to know.Tutorial

In a data-driven world, going with your gut on revenue decisions is risky - whether you manage an independent property, a multi-hotel group, or a franchise. Group business can be a profit driver or a silent drain on your RevPAR and TrevPAR. The difference? Knowing when to accept and when to walk away. Here’s how to evaluate group vs. transient bookings so you can make every booking count. Why consider group bookings? Predictable revenue: Groups book in advance, locking in occupancy and creating a stable base. Filling low-demand gaps: Many groups book during off-peak midweeks or low seasons, filling beds when you need it most. Ancillary spend: Groups often spend on meeting spaces, catering, and events - driving revenue beyond the room. Lower distribution costs: Direct bookin

920

Little Jack Boutique HotelApprentice

Digital Key problems, Vostio

Is anyone working with the combination MEWS - Booking.com - Vostio Digital Key?We've been experiencing issues from the very beginning, and so far, no one seems able to provide a solid solution.When a guest makes a reservation through Booking.com, they automatically receive a message from MEWS prompting them to check in online and create a digital key. Most guests are able to complete the online check-in, but then they don’t see the option to generate a digital key. In cases where guests do manage to create the key, it often doesn’t work upon arrival.In general, we’re also having ongoing issues with the functionality of the digital keys. The doors don’t open on the first attempts, and after multiple tries, it might eventually work.Is there anyone else who has experienced similar issues or has found a reliable way to resolve them?

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Johannes RottSuperstar Guru

posted in Guest Journey

MEWS SMS Service

👋 Hi everyone,We’re currently considering whether it’s worth paying for the SMS service from MEWS to notify guests about the online check-in. 📲💬Alternatively, we’re thinking about using WhatsApp messages via our local chatbot partner instead. 🤖📱Both options come with pros and cons.what do you think about?

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published in Mews RMS - Atomize

viktoria.skrabaMews Employee

Tips & Tricks: Ever wondered why your pricing seems off?Tutorial

Let’s get your pricing back on track If your price recommendations feel a bit off lately, it’s worth taking a quick look under the hood. Often, it’s just a small setting that needs a refresh - and fixing it can help Atomize deliver stronger, more accurate recommendations. Here are two quick checks to help you get the most out of your dynamic pricing: 1) Check your competitors Your comp set shapes your pricing recommendations, so it’s important to keep it relevant. Competitors that regularly differ by more than 20% in pricing might not be the best reference points for your property. It’s fine to keep an eye on outliers but remember: these competitors directly influence your recommended rates. Take a few minutes to review your comp set. Are these still the competitors that align with your market and positioning? If not, c

980

asked in Mews Business Intelligence (BI)

N.HALL ConsultingMaster Contributor

Mews Analytics

Can anyone clarify whether revenue from availability blocks is reflected in Mews Manager Analytics, particularly in cases where none of the blocked availability has been picked up? I had understood that it wouldn’t be included until converted into actual bookings, but I’ve noticed no revenue increase even after the block was released and the spaces were booked.

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published in Mews RMS - Atomize

ellen.harteliusMews Employee

Coming soon to Atomize: Manual price level adjustmentsNews

Sometimes, automation needs a human touch. We’re getting ready to launch a new feature in Atomize that gives you more control over your pricing strategy - right when you need it most. You’ll soon be able to manually adjust price recommendation levels for specific stay dates, making it easier to respond to real-world demand, special events, or simply fine-tune the system’s recommendations. This helps ensure that pricing and forecasting is more in line with your expectations. Why we’re building this You’ve asked. We’ve listened. One of the most common requests we hear is the ability to tweak price levels - raise or lower them for a certain period, or make the strategy more or less aggressive. These requests usually come from: New hotels with little to no historical data Busy dates with l

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posted in Mews Marketplace

Johannes RottSuperstar Guru

MEWS X MARA

🙋‍♂️ Hi Community,Is anyone here using MARA Guest Reply along with the integration to MEWS to automatically receive guest feedback as notes in the guest profile?📩 Is the feedback only imported from Booking.com, or are other platforms supported as well?🧾 My goal is to have guest notes automatically created based on review insights.🔗 Is your MARA ↔ MEWS integration active, and💬 is it working reliably for you?

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NicolasLASuperstar Apprentice

Online check-in URL

Hello community, does anyone have experience sharing the check-in URL? We need to send through a MEWS partner and also manually the URL that MEWS generates for each guest to iniciate the online check-in process.Also, I take this opportunity to ask if this is feasible, maybe MEWS has not developed this possibility yet or prohibits it for some reason. Any information on this topic, will be appreciated. Regards, Nicolas.

59812

ChrisHoContributor

Kiosk Check In Meldescheindaten können nicht abgerufen werden

Kiosk Check In Meldescheindaten können nicht abgerufen werden, daher kein digitaler Check In möglich!! Fehlermeldung.Jemand Erfahrung??

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Limitations with Mews CHM: 'Once' Charged Products

Robin GustavssonSenior Guru

asked in Mews API

Hello Community,Are you also experiencing issues with Mews not being able to send products with the charging type set to “once” in your channel manager connection?We sometimes offer packages that include products meant to be charged only once, but we’re unable to transmit these through the CHM connection.Additionally, since our CRS only allows us to send full ARI (Availability, Rates, Inventory) - and not partial data - we can’t let partners set prices on their side while we only send availability and inventory.This limitation is significantly restricting our ability to participate in certain campaigns. Has anyone else encountered the same challenge and found a feasible solution or workaround within Mews? Thanks in advance!

1763

maxi.kieferSuperstar Apprentice

posted in Guest Journey

Digital Key

Hallo, gibt es jemanden, der die Digital Key Funktion für Assa Abloy oder Salto nutzt? Wir sind aktuell dabei, zu überlegen, ob das eine Möglichkeit für uns ist und hoffe auf den ein oder anderen Erfahrungsbericht :) Liebe Grüße, Maxi

681

adriancoeneContributor

asked in Mews Payments

Payment Link

Hi everyone,Quick question — does anyone know if there’s a way to extract a payment link from Mews without having to send it via email first? I’d like to share it with guests through WhatsApp instead.Also, if anyone has experience with this, do you know if it would still be GDPR compliant to send the link that way?Thanks a lot in advance!

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